Reviews

Review Details

• Review fromKeith B

  Date: 04/18/2023

  5 stars
  The powdered urine is awesome!! *** used twice and I got friends that as used it also, absolutely no problems for everyone. Follow the instructions is all you got to do. THANKS A LOT, GUYS

  TestClear.com

  Date: 04/19/2023

  Hi there,

  
  

   

  
  

  You are most welcome! Happy to help any time.

  
  

   

  
  

  
  

   

  
  

• Review fromBrittany C

  Date: 03/30/2023

  1 star
  I ordered once from them and all went well. My second order was lost by *****. Hasnt tracked since March 3rd. Of course ***** is still investigating. So, as I have been emailing customer service throughout, they decided to send a new one, even though I asked for a refund SEVERAL times and told them I dont even need it anymore. That time has passed. This company has bad policies, I dont recommend using them. Its been over a month since I ordered, pretty much a month since it stopped tracking - nothing but another product I dont even need.

  TestClear.com

  Date: 03/31/2023

  In accordance with the policy this customer agreed with before she placed her order, ***** is currently actively investigating her delivery which was delayed on the 6th (not the 3rd). This customer selected Regular Ground Delivery which is always the last delivered when there is a delay. Due to the length of time ***** is taking to conduct the investigation, as per the policy, we went ahead and replaced the customer's items. **** Lost Packages and Shortages If the customer waives the ***************** option at checkout when placing the order, *********** or **** may leave the package at your premise if UPS/*****/**** deems the area to be safe and secure. UPS/*****/**** and Testclear are not responsible for packages that are stolen from your premise.If your package is considered lost (either as a result of the tracking information stating that it has been delivered or because the package is past the delivery guarantee time), you will need to contact UPS/***** to request an investigation. UPS/***** commonly refer to this as a Trace. This process can take **** business days depending on the depth of investigation required. If time is of the essence, we can reship another package to you for which you must also pay according to our normal payment terms. ***We also have the option of sending a replacement package while UPS/***** is conducting their investigation.*** Under no circumstances will we offer any full or partial refunds for missing packages or for packages that UPS/***** has fulfilled its obligation as showing it has been delivered at your premise.If the UPS/***** investigation determines that the package was delivered by the driver at the address given by the customer by comparing the *** data in their board generally UPS/***** will not issue any refund and therefore the customer needs to contact their local police department to initiate a criminal investigation if someone is stealing packages from their residence or place of business.Thank you.

• Review fromkevin M

  Date: 03/09/2023

  5 stars
  Best ever.c, always straight up never fails answers your questions directly just be honest

  TestClear.com

  Date: 03/10/2023

  Thank you, we appreciate your candor. Next time you come by, reach out to us so we can give you a little coupon to say we are grateful for you. Cheers!

• Review fromCasey T

  Date: 12/06/2022

  1 star
  Absolutely garbage I went to drug test with their famous powdered urine I did the drug test and it showed tampered with on the sample I got pictures I spent over 200 dollars and nothing back on my money do not purchase off these scummy crooks I'm gonna blast them everywhere I can

  TestClear.com

  Date: 12/07/2022

  This customer failed a BAT (Breath Analysis Test) and submitted that paperwork stating he failed a urine test. This customer also has stated to ** on Nov 2, quote: "Big Red Tarrant Nov 02 ?08:48 am? I got one from simply golden and the reviews were s*** And I don't want to lose this job."So we know he had urine from somewhere called "simply golden" and then failed a breath test and wanted a refund for our product. The customer also has an ongoing support ticket after having provided his failed BAT testing results yesterday. He is welcome to continue his conversation with the merchant however, urine and BAT testing, don't go hand in hand.

  Casey T

  Date: 12/07/2022

  That's a lie I do not drink nor did I fail a Bat that tamper sticker was for the urine test which I used test clear and the simply golden I never used it's at home

• Review fromJ. D.

  Date: 11/07/2022

  1 star
  I ordered the 3 day detox and the drink that you use the day of the test. They do not honor money back guarantee if you test positive and send all of the required documents and bar codes to Toxin Rid.

  TestClear.com

  Date: 12/07/2022

  This customer neglected to provide documentation showing his failing levels/information. This documentation is required as per the guarantee information on the detox container. Due to his missing lab levels/failing results, this customer was denied a guarantee. If he'd like to try more detox to help him meet his detox goals, we're happy to help him out with a very generous coupon. Contact us!

  J. D.

  Date: 12/07/2022

  They claim that the test results were not sufficient enough, but those were the test results that I received from the employer/lab; therefore, it is a scam because they use this as an excuse to not provide the refund.

• Review fromAndrew M

  Date: 10/17/2022

  1 star
  Ordered a package containing so called powdered urine and was charged $255 then charged another $22 for extra shipping costs. The product was garbage and not worth $5 let alone $255. Buyers beware this is fake advertising at its finest and will never order anything from them again. Save your money people or look elsewhere. Not worth it

  TestClear.com

  Date: 10/18/2022

  This review is fabricated, false and entirely manufactured by this customer. This customer has not even received his package yet as ******************* delivery. As proof provided, this customer is not in possession of his merchandise, nor is his "fake advertising" allegation true.We've attached both his ***** tracking . Please look at his tracking here to show he is not in possession of his merchandise and this fake and malicious review: https://www.fedex.com/fedextrack/?trknbr=279050205788&trkqual=2459865000~279050205788~FX Furthermore this customer's entire bill came to $141.45

• Review fromJoe D.

  Date: 10/05/2022

  1 star
  I really appreciate all the folks who left reviews here, Im sure it saved me a lot of money and time. I was about to place an order last night, and while I was scrolling their website, a pop up appeared that offered a 10% off in exchange for my email and subscribing to their promotions. I signed up, received my code, went to my email and confirmed my subscription. I then went to place my order and added the code I was given. (I took a screenshot of it to ensure I didnt get it wrong.) However, their website said the code was invalid. This made me suspicious so I started googling and here I am. After reading the reviews and complaints here, I am happy with my decision to not give them my business. Just keep scrolling and see how they respond to people, its quite revealing of the character of their customer service agents, management team, and the company in general. Is the company a scam? Maybe, maybe not. However, their rude responses to legitimate customer complaints and inquiries was enough for me to see that this is a company I would never do business with. Their responses reveal a company that takes zero ownership or responsibility for anything that occurs on their end, and blame the customers for everything in a very rude, unprofessional way. Head on over to the BBB complaints page for this company to read more of their unprofessional responses. To the company: Kindly remove my email address from your subscription mailing list. Thank you for revealing in your responses to other customers just how terribly unprofessional your company is. Thanks!

  TestClear.com

  Date: 10/06/2022

  Please note: This customer was trying to purchase a product that states: COUPONS ARE NOT VALID FOR THIS PRODUCT. The reason is that the product this customer was trying to purchase includes over $100 worth of free product therefore, a coupon can not be used with this product.This is not a valid complaint, and if the customer would have contacted our live chat or support help line, we would have clarified that issue for him.

  Joe D.

  Date: 10/06/2022

  As per every other response from this company, they totally missed the point. The coupon not working wasnt the issue, it just made me suspicious. The unprofessional responses from the company to other customers was the real turn off. If I had come here and read reasonable responses to customers concerns, I would have returned and contacted the support hotline to figure out the issue. However when I read the unprofessional, combative responses to other customers, as well as the many reviews from customers stating that the help line and live chat were useless in contacting anyone in a timely manner, and when they finally were contacted, the responses from the customer service agents seemed consistently rude and unprofessional. This is why I chose not to continue the transaction with this company, not because of the coupon code not working. The cognitive dissonance and mental gymnastics that the company puts into their responses to justify their rude, unprofessional behavior is really something to behold.

  TestClear.com

  Date: 11/06/2022

  Please note: This customer was trying to purchase a product that states: COUPONS ARE NOT VALID FOR THIS PRODUCT. The reason is that the product this customer was trying to purchase includes over $100 worth of free product therefore, a coupon can not be used with this product. This is not a valid complaint, and if the customer would have contacted our live chat or support help line, we would have clarified that issue for him.

• Review fromKatie O

  Date: 08/11/2022

  5 stars
  I was in a complete panic after reading reviews on here and thinking I had just got scammed. Well, GREAT news, I did overnight delivery on a 5-day detox and it was here the next morning, despite me ordering late in the day. I then ordered a 10-day detox, realizing 5 may not be enough. I am on day 6 and testing clean. I was a very heavy, morning-to-bedtime smoker. I had quit one day prior to starting the cleanse. So, anyone reading the negative reviews here, relax and know it boils down to not being able to please everyone.

  TestClear.com

  Date: 11/06/2022

  Hi there!Thank you for the honest review here, we really appreciate that.Should you need us again, be sure to reach out to us so we can give you a little coupon to say thank you for the honest review. Thank you again. We appreciate you!