Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,681 total complaints in the last 3 years.
21,988 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent back an item and they are refusing to refund me stating they never got the return. But it was dropped off to kohls and scanned and the app even says returned received. When I contacted an agent they advised Id have to provide some personal documentation which is very odd and invasive.
Business Response
Date: 12/15/2023
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn to learn about the problem with your refund on a returned item . It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find an Amazon account associated with email address mentioned in the complaint.

I request you to include email address that is associated with your account and also order numbers if possible, in your response to this email.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/13/23 Amazon continues to charge me for Prime 2 day shipping abs pushing back the orders additional days. Amazon continues to fraud its customers by promising to deliver the packages earlier for a Prime fee if $14.99 per month, then changing the date of delivery out further. This is the 2nd time Amazon has promised to deliver my item, then change my date further out. Today is 12/13/23 at 10:29 and u have not received my package as promised. Original delivery date promised was 12/13/23. I waited all day at home to receive my packages and I did not receive this package. They have pushed my order out another day and I will not be at hone to receive my package. This time of the year there are porch pirates stealing packages. Amazon doesnt even have common sense to leave packages in a place that is kittens seen from the street. I came home a few days ago to see all my packages that Amazon left from street view. Item Ordered Step2 Push Around Buggy Kids Push Car, Ride On Car with Seat Belt and $58.00 Qty: 1 Sold By: Amazon.com Services LLC This item is coming from Amazon and I live 10 minutes from Amazon. Why would they charge me $14.99 (Amazon Prime Fee) a month to get my item delivered 1 week later. I paid 12/09, they wont deliver until 12/14/23. Customer Complaints ****** complaints closed in last 3 years ****** complaints closed in last 12 months Resolution- Amazon needs to refund my monthly fee if $14.99 since they cant deliver on the day promised.
Business Response
Date: 12/15/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the delivery of your order.

Upon checking on the details, I see our team have already escalated this issue to concerned department and as per the updates received from them, this order is now expected to be delivered anytime by December 19.

I know this isn't the date that was given when you placed this order and I sincerely apologize for this delay. I request you to please wait until Dec 19. If you do not get this delivery by this time, I request you to please contact us through chat or call so that our team will be able to take the action and help you further.

If this is too late to receive this package by Dec 19, I request to please refuse the delivery or return the order when it arrives. I do get that you would like to get the refund for Prime subscription fee for the delay however I'm sorry, we are unable to issue that refund.

I appreciate your cooperation on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/15/2023

Complaint: 21005565

I am rejecting this response because:
Amazon you are missing the whole point of Prime Membership !!!!! I pay $14.99 to get my packages in a couple of days. Why would Amazon take my money on Dec 09, 2023 and not even send the package out until December 12 when Amazon is open 7 days a week. Amazon is well aware that it is a crunch in getting packages because of Christmas being in 10 days. The first time I was told that my package was due to be received December 13, 2023. When it didn't come, I called for Amazon to tell me that I won't get it until December 14, 2023. No package came on that day either. I called again and was on the phone with Amazon for 54 minutes to be told that my package was pushed out again until December 15, 2023. I informed them that I paid December 09, 2023, Amazon took my money quickly and is taking their time getting my granddaughter's Christmas present. I send my oppinion to Amazon telling them what I think of their establishment and now I get an email back say that it will be delivered December 19. I don't want this package, I want my money back for this item that Amazon keeps playing games with my granddaughters christmas gifts!!! They Amazon was instructed that since my package has not been delivered in a decent amount of time, I want them to refund my monthly amount of my Amazon Prime membership fee of $14.99 and the refund for this Step 2 push buggy so i can try to find it someone where else. Amazon can't follow simple instructions!!!!!

*************************
*************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is asking to upload ID for a return, even when I gave them a tracking number.
Business Response
Date: 12/15/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your return. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find an Amazon account associated with email address mentioned in the complaint.

I request you to include email address that is associated with your account and also order numbers if possible, in your response to this email.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Protecting your privacy and the security of your data is and has always been a top priority for us.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/13/23 I called, requested a return label "Refund Upon 1st Scan" for *** for 2 sets of plastic storage bins > ORDER # ***-0292606-8468218 $163.75 < they have faulty front doors w/knobs which turn to lock doors > they are defective < to turn & lock you must push so hard you almost break plastic doors to engage the lock. I was transferred to 3 people ultimately ending w/a supervisor named ***** - who explained Because I had purchased a food item Nov. 15th ORDER # ***-0611615-9307420 $23.70 & called because the item was not in edible condition (was almond butter rock hard on bottom 2 inches of jar) & told (1st time) no refund unless I provide my ID ************ #. (which I did not agree on when purchasing NOTE: there is NO- Policy stating Refunds are not given unless DL is provided, I just said to myself, I will for go the 23 bucks but was Disgusted) (the order for storage bins had already shipped) ***** said unless I provide my identity (which I did not need to place the order) Even *If I return the ********* gives me that label "I will still NOT be ********* ****** will Keep the item, UNTIL one of "their 3rd party servers decides if I qualify for Refund" He said sending my ID will NOT guarantee a refund- I asked How is "me" returning the item "I ordered w/my credit card" Not proof enough that I am the person who ordered it?? He had no answer. AMZ is not worried about my identity if they were they would close account or freeze it so no fraudulent orders could be placed. BUT If I am Returning The Item I Ordered THAT is Impossible to be Fraud. They are the Frauds Not Following Their Own Policy Which these Storage Bins STATE next to item:" Return this item for free. You can return the item for any reason in new and unused condition: no shipping charges. Learn More about Free Returns:How to return the item?Go to your orders and start the return Select the return method Ship it! "I rightfully deserve a full refund for both orders $163.75 and the $23.70
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-0292606-8468218 and 114--0611615-9307420.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a hygger aquarium light from amazon.com for $58.25 and received it destroyed. I contacted the seller and they told me amazon resold a item they were supposed to dispose off. I've contacted amazon via phone, email, and customer service chat. They are requesting photos of my ID and not sending me my refund after updating my guaranteed refund date 4 times and now are telling me they are finding "suspicious activity" on my account. I'm also blocked from reviewing this product. I've done all I can and they never sent me an email to get the refund that they've now claimed to have sent twice now.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-3600982-8469012.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the bluray set of waking dead. Disc 1 played flawlessly but when I got to disc 2 it didnt play. Upon looking at it I knocked it had a clear scratch and it was quite deep. I contacted amazon to return it. I received instructions to return it to the *** store and did so on 12/2. Tracking shows amazon received it back on 12/4. I paid with a gift card and **** card. In my previous email experience gift cards refund immediately and credit cards take a few days. Ive now contacted amazon several times . 3 times Ive been told refund issued. A few times *** been told it takes up to 3 weeks. Night of 12/12 I was told refund has been issued by rep ***** *** but 24 hours later I dont even have a email saying refund has begun. Now they tell me they need all this personal info like a state or federal id before they will issue a refund. No mentions of this before so its very odd. They have had the product and my money for ************************************************************************************************************************** prime membership for the last 20 years.
Business Response
Date: 12/15/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 12/16/2023

Complaint: 21005423

I am rejecting this response because: as you can see youve already promised the full refund. You have the damaged product which was returned exactly how you asked. Youve delayed the refund again and again and now have asked for more information from me which is unnecessary!! As of now you are holding my money interest free and you have the damaged product Im sure youve already returned this to the manufacturer. Im a long time customer who has lived at the same address for 13 years which is the address the item was shipped to the damaged item was returned to the nearest *** store as requested . Nothing strange about this. Nowhere was I alerted Id need to give you sensitive information if I needed to make a return. During the return I was not alerted if this. This appears to be a way for you to hold funds without compensation for as long as you wish. Its not right!!

Sincerely,

*******************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone from Amazon on December 10th. After having the phone for a couple of days I noticed an issue with the battery. I contacted Amazon today and was told by an agent to drop off the return to *** and I would be refunded on first scan by Amazon. I took the item to the *** store and it was scanned but no refund. I contacted Amazon a number of times about this and it is still not resolved. I was told I would be refunded on first scan then I spoke with a guy in leadership that said within 24 hours. Now I'm being told to wait 30 days. The only reason I returned this as fast as I did was because I was told I would be refunded on first scan by ***. I feel I should not have to wait 30 days because of this and the fact that the majority of the refund ****** was going to my gift card balance. I returned another item that was purchased using the gift card balance and was refunded immediately after *** picked up the item. I feel like I was lied to and no one is honoring what I was told.
Customer Answer
Date: 12/14/2023
112-6777239-7404247 is the order number if needed.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for order#***-6777239-7404247.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the order I see that the return hasn't processed yet. Usually once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Fore more information refer to our Refunds page for more information:

***************************************************************************************

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/15/2023

Complaint: 21005367

I am rejecting this response because: it is not what I was told. I have called a number of times to Amazon about this and have been hung up on. I do not see this as a resolution by the company.

Sincerely,

************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon as I have for over a dozen years now. I'm a paying Prime member even. They shipped a lego set, valued at over $350, in the original box. The item was not placed into a box. This Christmas gift had labels thrown onto it and placed into the mail system at the busiest time of year. The alitem arrived broken, dinged, damaged in multiple spots. I contacted Amazon and asked for a partial refund to compensate for receiving a heavily used, worn and best up item instead of the new item I purchased. I wasted more than an hour with customer service who refused to issue a partial refund. They then refused to send a replacement. Finally, they refused to issue a refund unless I sent them invasive, personally identifying information. At a minimum, they want to start with copies of my ID and then ask for further info to correct an item that is entirely their fault. A partial refund made perfect sense to me. It would save them the cost of having to pay original shipping, return shipping and then having to salvage the item by selling as an acceptable. But, they have wasted my time, insulted my intelligence, and made be feel like I've done something wrong by saying they need to "complete an investigation." This is horribly unacceptable for a holiday gift and a long standing buyer with little t ** returns in years. Also, if I do manage to return the item, they refuse to match the sale price of the item I bought that they want to force me to return and purchase again.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-8472814-5144241.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/15/2023

Complaint: 21005329

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 12/16/2023
I have thoroughly read the original term of sales and the business states that they will gladly accept refunds with no mention of requiring ID. I can no help but feel this is being motivated by my race and discrimination. I will not be providing my ID and demand a replacement for the item. This business sent a used item instead of new.
Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/10/23 I placed an order on Amazon & when I recieved my items, I realized that I needed to return 6 of themtherefore I returned them via *** per the instructions that Amazon gives online. However I recieved 6 separate emails (one for each item) on Dec 6th saying I was being charged for the item(s) because Amazon did not recieve them. I then called customer service to tell them I sent the items already so I dont have them and they requested my ID in order to do an investigation. That is a complete breech of privacy and I am not legally required to give them that information when they already have my mailing address and credit card info and the refunds will go back on the card that was used to purchase the items.I am demanding a refund from Amazon as they have now stolen a total of $123.24 from me because I sent the items back already.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-3074707-0191464.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered table cloths that were not to my liking , so I returned it back to Amazon for my refund of $113 back to my Amazon account. They wont refund me because they said my account has received abnormal activity , which is complete bs . Now they want my ID when ********************** doesnt need my ID for a refund and NEVER has. I already returned the item and now I am out of $113 with a baby due. Anyday.
Business Response
Date: 12/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6538778-8049854 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/25/2023

Complaint: 21005277

I am rejecting this response because:
I have been a loyal Amazon customer for many years atleast since ********* . I have return items throughout the years and I have never been asked to show my ID .
Amazon is 100% lying and trying to keep my money . How can I return an item and then they try to keep my money and say depending on the outcome of the investigation it will determine if I receive a refund or not .
Amazon is in procession of the item . If they do not want to return the money than return the item . I would hate to have to take further action against Amazon .
On my account it says I will be refunded by 12/27/23 but when I called it took talking to 4 people to find out that my return was under investigation. I still have no received an email from them .
If Amazon is truly concerned about my account being hacked , how come its still ok from me to order from the account and they take my money with no problem but dont want to refund me . When accounts suspect fraud they usually shut down your account . It seems like Amazon just wants to keep my money . Please refund me as you guys dont have pictures on file to even verify IDs

Sincerely,

Brittany *******

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Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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