Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal
    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Complaints Summary

    • 58,743 total complaints in the last 3 years.
    • 22,109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date Mar 31, 2023 Order #***-8918782-8256251 Order total $302.06 (4 items)I made this order with Amazon. I received a email the morning of the delivery date that a special order would have to be given to the delivery person. I have a job and could not comply to these last minute stipulations. I called Amazon and explained this to them. I offered an address in which several people are home daily. The rep agreed and assured me he had changed the address and the package would be delivered. Yesterday the package still had not been delivered, so I called Amazon again. This rep tells me he will send a complaint and exact delivery instructions for them to be delivered today. Its now 10:01pm and I still have not received my package. I called Amazon once again, where I was told the rep told me wrong and should have forwarded me to another Frodo the address could be changed. I lost ***** today because I did not have the product that should have been delivered Monday 04/02/2023. Today is 04/04/2023 and I still have not received the package. I keep being told tomorrow. Ive received three emails from Amazon saying the take fault in the debates, but that does not get me back the ****** dollars I lost for not having the product on time. Now Im being promised tomorrow 04/05/2033, three days after the original delivery date. I will loss a additional ****** if I do not receive the package tomorrow before 12pm. I made the supervisor I spoke to aware. She admitted they dropped the ball, but it was me, the customer that has taken the loss. I was never told about a special code that should be given to the driver until 5am the morning of the delivery. Im asking for compensation of the loss Ive taken due to their errors in delivery and notification of the process at least 24 hours before delivery to give me, the customer time to make arrangements.

      Customer Answer

      Date: 04/05/2023

      Order date Mar 31, 2023 Order # ***-8918782-8256251 Order total $302.06 (4 items) This is in additional to the complaint I fold 04/04/2023, case number ********. My delivery was scheduled for 04/03/2024. At the time I place the order I was not told someone had to be home to give the driver a special number. I received a email the morning of the delivery with this information. I called immediately and explained to them I have a job and would be unable to be home to give the driver the code. I explained to them I could give them my grandmothers address where someone would be home all day every day. The representative said it was no problem and added the new address in the special instructions. I received a email saying the package couldnt be delivered. I called Amazon and received an apology and was told the driver did not follow the instructions. The pages was no scheduled for 04/04/2023 and another number was sent to me for the driver. I wrote the number in red on a neon sticky and put it at my grandmothers door. Theres three people in the home all day and I wanted to assure I received the package. Yesterday I had a client which I needed these supplies for and lost ****** due to Amazons errors. I called again at 7:46 after receiving a email that the package would be delivered by 8pm. I wanted to assist his information was correct. At this time I was told the had until 10 pm, but the package was definitely out for delivery. A little after 8 pm I received a email that said the package couldnt be delivered. I called Amazon again and demanded a reason why the package couldnt be delivered being 3 people were at the address and the number was on the inside of the door written in red on a neon sticky. I received another apology and was told I would definitely receive the package today 04/05/2023. I explained to the representative I had already lost a client and ****** due to Amazons miscommunication for this delivery. She assured me she had the knowledge and tools to get my package to me today. I stressed to her I had another client today 04.05/2023. She sent my a apology letter concerning the delivery driver lying about the delivery. I then spoke to a supervisor which admitted Amazon had totally dropped the ball on this. She said she would send a direct message to the logistics department and assure I receive my package by 12pm today 04/05/2023. I stressed to her I had another client and would loss another ****** if I didnt receive my supplies by 12. She promised I would receive this package by 12 today. She provided me with a number ************ and a identification # for the package TBA306074990054. She advised me to call the number today 04/05/2023 to get a update on my package location to assure I receive it by 12pm. I called the number at 8am and spoke to a supervisor which stated he could not promise the delivery by 12 and again he apologizes for the incorrect information I received. I explained to him I had already lost ****** and would loss another ****** if I dont receive my supplies by 12. He said due to the address change he could not promise the package could even be delivered to the alternative address. I told him the lady last night sent a urgent message over due to the urgency. He said he seen the message but the people in that department wasnt in yet and he wasnt sure why I was told to call at 8 and promised a time. He said the package couldnt be guaranteed to be delivered to the alternative address that I changed Monday 04/03/2024. I was told by each representative this could be done. The manager on 04/04/2024 assured by calling the logistics department would correct everything. After being told the package couldnt be delivered to the alternative address that was given due to the late notice provided by Amazon concerning the need for a code to be given to the driver, I cancelled the order. Now I have lost another ****** due to their error. I would like not only my refund, but the loss of 800.00.

      My refund and loss wages of 800.00.


      Business Response

      Date: 04/06/2023

      Hello *****,

      I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I've reviewed the complaint and understand your concern that your items  *** Highlight Human Hair Lace Front Wigs Deep Wave #4/27 Ombre Colored from Order# 114-8918782-8256251 has not been delivered post the estimated delivery date.

      I apologies for the inconvenience that you have experienced in this case.

      Upon checking I see that the shipment has been cancelled. A full refund will be processed once the item is returned back to us. I'd request you to reorder the item.

      I see that $40.00 promotional certificate was issued previously to your account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. 
      You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

      I've forwarded this feedback to the appropriate team for future improvements.

      Your patience and understanding are greatly appreciated.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

      Regards,
      Pratap

      Customer Answer

      Date: 04/06/2023

       
      Complaint: 19897354

      I am rejecting this response because:

      Sincerely,

      *******************

       

      The little ***** credit was given to me for the second delivery error, it was not a resolution to the third delivery error and the loss of income due to their errors. I lost ****** due to their errors.The refund has to be refunded back because I cancelled the order. The order was cancelled to  The order was cancelled due to their representative telling me he could not comply with the promise I was made the night before concerning the delivery by 12 and to the new address. I was told that this could not be done and it was not guaranteed to be delivered to the alternative address at all. This would mean me package couldnt be delivered. He was very rude and unwilling to comply with the notes he admitted seeing in the system concerning my delivery by 12 for that day. Again, I loss ****** due to their errors. *** received a hundred Im sorry, but that did not resolve the extreme inconvenience and loss I endured again because of THEIR faults. I as the customer did nothing wrong and should not have to take a ***** loss because they did not comply with their policies. They failed to provide the service they guaranteed at the time of my purchase, which included supplies I needed by a certain date. The compensation was not due to the failure to deliver the second time, not me being told it couldnt be delivered at all after a three day delay and the loss of income. 

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a coffee center off of Amazon in July 2022. It is now April 2023 and my coffee pot sounds like it is going to blow up when I brew a single serve cup. I called the Manufacturer, Cuisinart, and they told me to contact Amazon where I bought the product. Amazon then told me to contact Cuisinart. I did that for a second time and they said that they only deal with returns that are bought directly from them. They told me to call Amazon again. I did that, only to get the run around from a supervisor. This product has a 3 year warranty and I cant get either company to honor that. Amazon did try to give me a partial refund and a partial credit. I would like a full refund so that I can purchase a new coffee center.

      Business Response

      Date: 04/07/2023

      Hello,

      I'm *********************** from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

      If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

      We look forward to seeing you again soon.

      Regards,

      ***********************
      Amazon.com
      *****************************

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a birthday gift laptop that I didnt want so I asked Amazon could I return it. I was told to return it and a gift card credit would be applied to my account. I returned the laptop February 20, 2023 and have the receipt for it. I keep calling Amazon customer service and supervisors each month asking where the refund is and they tell me they are asking for it to be processed. I called February 26, March 20 and today April 4, 2023. I called today and asked where I can write to but was told there is no such address they can give me. The amount of the refund is $292.26. I do not know what else to do but report Amazon for keeping my birthday present money.

      Business Response

      Date: 04/28/2023

      Hello,

      I am *********************** from Amazon.com. 

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have added $292.26 Gift Card Balance to your account. 

      You can view your balance and usage history in Your Account here:
      *************************************************

      Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

      To learn more about using your gift card, visit our Help pages:
      *************************************

      We appreciate your time and patience in this regards. We look forward to seeing you again soon.

      Regards,

      ***********************
      Amazon.com
      *****************************

      Customer Answer

      Date: 04/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *********************************************
    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a item on Amazon November 29, 2022 and it was not the correct item ordered. I chatted in and was notified to return it.The item was picked up 12/13/2022 and finally had a status update showing returned to sender on 01/25/2023. I was notified to wait 60 days for it to be refunded. I wait and waited, I then contacted Amazon again. Amazon stated they were not able to process it or have not received it and referred me to **** I filed a *** claim # **********A on 3/31/2023. They were going to approve it for a lost package but then notified me it was denied due to Amazon having a contract with *** and all claims must be submitted by them. I then contacted Amazon back on 4/4/203 and notified them of all these information and they still denied my refund and would not submit a claim on there end. I would just like my refund after almost 4 months of being patient.

      Business Response

      Date: 04/07/2023

      Hello,

      I'm *********************** from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I apologize that you haven't received a refund for the item you returned. Based on the age of the order, we are unable to track the return hence I won't be able to provide a refund for this order at this time. As an alternative, we recommend that you contact the *** and file a claim for any assistance. You can find the *** claim contact information here:

      ***************************************************

      Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

      On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. You are certainly the type of customer that we would like to retain and thank you for bringing this to our end.

      We look forward to seeing you again soon.

      Regards,

      ***********************
      Amazon.com
      *****************************

      Customer Answer

      Date: 04/10/2023

       
      Complaint: 19897275

      I am rejecting this response because:

      Sincerely,

      *******************
    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/4/23, two debit cards of our family's were used to charge $1.57 to each card as a preauthorization from an Amazon purchase. This happened overnight, as we discovered one of the charges in the early morning and contacted Amazon right away via chat to try to figure out where the charge came from as it wasn't showing in our Amazon account. The Amazon rep informed us the card was linked to someone else's Amazon account. We were told the pending charge would be canceled and the card removed from a *********************** account as we have no idea who ***** is.Later in the evening, our daughter realized her debit card had been charged this same small amount. We contacted Amazon chat again, and after going back and forth with the rep who wanted us to guess who stole that card and used it, we were told only this person's name starts with a D. So I requested the pending charge be canceled and my daughter's card taken off this unknown D person's account as well. At that point, we were told the card cannot be removed from this person's account because we don't know the person to verify the account. We escalated the issue both on chat and also on the phone, only to be told that the card cannot be removed from the unauthorized account this allowing this person to continue to charge the card until we are able to cancel the card when the bank opens in the morning. Amazon is knowingly allowing stolen card information to be used to make payments and purchases on their website.

      Business Response

      Date: 04/19/2023

      Hello,

      I am *********************** from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I am sorry for the inconvenience caused to you with the unknown charges on your card. To help you with I kindly request you to help us with the exact details of charges.

      1. Exact Amount
      2. Time Intervals

      Due to which we will be able to look into the charges, and help you further.

      I hope this information helps.

      Regards,

      ***********************
      Amazon.com
      *****************************
    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been recharged for 3 items purchased off Amazon, that were returned via the return code provided. The app shows the items have been returned. Upon contacting the business, I was told they would not refund the recharges. They state they did not receive the items back and to check with the carrier. If items were lost in transit back to their return center by their chosen carrier, it is unethical to recharge a customer for an item they dropped off in good faith the item would make it back safely. Request for all 3 items to be refunded.

      Business Response

      Date: 04/08/2023

      Hello,

      I am *********************** from Amazon.com. 

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry to hear about the problem you've had with your orders#***-8600320-4202648, 111-5565691-6535406.

      Upon checking the order details I see that the items are not received or processed by the returns center. Due to which, the system does not allow us to issue refund on the order. 

      We recommend that you reach out to the carrier that you used to return the items to Amazon.

      We appreciate your time and patience in this regards. We look forward to seeing you again soon. 

      Regards,

      Mahesh. *****
      Amazon.com
      www.amazon.com
    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am very displeased with Amazon. They have employees that are out of this country as customer service reps and they are not handling things properly. I returned an item for a refund and stated to multiple reps that the **** card is no longer active and to place the refund on the card that is on file. I was told of they were unsuccessful putting it on the new one that they will send me a check instead. I spoke to a rep this evening and she put the refund to the card I said was no longer in use. I'm not going to receive my refund. I explained this to her numerous of times.

      Business Response

      Date: 04/08/2023


      Hello,

      I am *********************** from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I am sorry for the inconvenience caused to you with the refund issued on Order ID: *******************. Upon reviewing your message, I understand that the card which you used to place the order is currently not active, and the refund was issued to the same card. 

      In this case, I kindly request you to contact the respective bank. Usually, If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

      I hope this information helps.

      Regards,

      Mahesh. *****
      Amazon.com
      www.amazon.com

      Customer Answer

      Date: 04/08/2023

       
      Complaint: 19896844

      I am rejecting this response because:

      Sincerely,

      *****************************
    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 31st I bought a ******* Korea smart generation 6 watch from Amazon with Affirm upon receiving the watch I found out that I would have to be charge so I call Amazon and have them do a return slip, Amazon send someone to pick up the watch on January 04th I keep on checking on my Amazon account to see if they receive the package it sated on the account that the package was received on January 5th and return will be refund soon when process, is complete I keep on checking but no refund was made available so on March 6th I call inquiring about the refund I spoke to several different customer service representatives who all told me that they received the package late so they cant ***** me the return, I then call Affirm and ask why is it that they are still collecting money from my account for the smart watch when I no longer have it in my possession the person I spoke with from Affirm ask me to send all communication between Amazon and I so they can take the matter up with Amazon and have them process the return so they can stop collecting payment from my account this is happening to frequent now and they dont want to return your money

      Business Response

      Date: 04/08/2023

      Hello,

      I am *********************** from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I am sorry for the inconvenience caused to you with the return of Order ID: *******************. Upon checking your previous correspondence with our customer support I see that our team had requested you to provide incident report. 

      As you did not submit incident report, our system had denied processing any further concessions on the order. This being the reason, we are unable to process any refund or replacement on your order. 

      I hope this information helps. 

      Regards,

      Mahesh. *****
      Amazon.com
      www.amazon.com

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 5 items online and only received 2of the items. Got in touch with Amazon immediately and was told that the items were marked delivered and they weren't obligated to do anything about it. I'm out $62 that was taken out of my account for the items. Amazon refuses to make this right.

      Business Response

      Date: 04/19/2023

      Hello,

      I am *********************** from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Were sorry to hear that you havent received your item(s) from order # ***-7794809-3222660

      Based on the results of our investigation, we aren't able to provide a REPLACEMENT OR REFUND for this order at this time.

      At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

      We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

      Thank you for your understanding.

      Regards,

      ***********************
      Amazon.com
      *****************************
    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon decides to close my account after spending $1500 on an Amazon gift card. I do not have access to my account now. This is completely unacceptable - it appears Amazon has stolen funds from a recurring customer.

      Business Response

      Date: 04/07/2023

      Hello from Amazon,

      Please ask the Selling Partner to elaborate their concerns in detail along with encrypted ID of their account.

      We will proceed further once they write back to **.

      Customer Answer

      Date: 04/07/2023

       
      Complaint: 19896644

      I am rejecting this response because:

      Dear Amazon Customer Service,
      I am writing to express my concern about my account being locked for security concerns. While I understand the importance of security, I believe that the current level of security on my account is causing unnecessary inconvenience and frustration.
      I have had several of my gift card purchases cancelled and my account locked due to security concerns, despite the fact that I have not engaged in any fraudulent activity. This has caused a significant amount of frustration and inconvenience, and I am concerned that this will continue to happen in the future.
      I would like to request that the security level on my account be adjusted to a level that is appropriate for my purchasing history and activity. Additionally, I would appreciate it if you could provide me with assurance that my gift cards will not be cancelled and my account will not be locked without just cause.
      Thank you for your attention to this matter, and I look forward to your prompt response.

       

      Email is ******************


      Sincerely,

      *****************************

      Business Response

      Date: 04/25/2023

      Hello from Amazon,

      I request you to ask the concerned party to elaborate the issue.

      Please let us know if the issue is regarding Selling Partner account or buyer account.

      If it is regarding the Selling Partner account, please ask them to provide the Merchant Token ID.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.