Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,853 total complaints in the last 3 years.
21,973 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *******************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but Amazon suspended my account last 22 September 2020 due to an inauthenticity claim. This suspension stated that my store is selling potentially counterfeit items.It was recently reactivated from the account suspension last 28 September 2022. We had sales amounting to Four Thousand Seven Hundred Eighty-Five Dollars and Ninety-nine cents ($4,785.99) which were not disbursed on schedule since our account got deactivated before we could receive them on the payment schedule. Our account is now in good standing and has no existing policy violation whatsoever, so we are humbly asking your help to reach Amazon regarding our concern and help us release our withheld funds. Please let us know if you need additional information that we can provide to make the process faster. Thank you for the time you took to review our request.******************************* ************************
Business Response
Date: 10/27/2022
Greetings from Amazon.com

Dear Better Business Bureau,

Upon a deep investigation and research we have found that the selling account under the name of ****** Finds LLC has been reinstated 29 days ago on 09/28/2022 at 04:28 PDT.

The selling privileges has been reinstated and the seller should have access to the account now. The selling account has a status of " On Vacations ", please let the seller know that by accessing to the account info in seller central the status should be change to active.

Best Regards,
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************************. I opened an Amazon store named ******** HYPE. Since I started the store, I have made sure that I always aligned with the Amazon Marketplace policy guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. I want to give you an overview of the status of my account for you to properly understand my situation and help me with my dispute.My account got deactivated last 16 January 2022 for being linked to another seller account. We had sales amounting to Forty-One Thousand Five Hundred Four US Dollars and Nineteen cents ($41,504.19), which were not disbursed on schedule since our account got deactivated before we could receive them on the payment schedule. We are humbly asking your help to reach Amazon regarding our concern and help us release our withheld funds. Please let us know if you need additional information that we can provide to make the process faster. Thank you for the time you took to review our request.Sincerely yours, ******************************* **********************
Business Response
Date: 11/18/2022
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
https://sellercentral.amazon.ca/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Regards,
Amazon
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered air *************************** and on 10/1/22 i received them but they were 1st gen ones so i contacted them and was told to return them for a refund, so i did. They received them and said i sent the wrong item and i cant get a refund until i return the right one. told them i never received the right ones and thats the reason for the return and anytime i reply i get the same response to send the right item when i cannot. so now i dont have the right item, the wrong item they sent or the money i paid for them.
Business Response
Date: 11/10/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the return refund and have reviewed the issue in detail. The response provided earlier was correct, we will not be able to issue any refunds on this order unless we receive the correct item back.

I refer you to review the emails sent on Tuesday, October 11, 2022 at 7:30 PM (PDT). I realize you're upset we've been unable to address your concerns to your satisfaction. We appreciate your business and hope to have the opportunity to serve you again in the future.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.
Regards,

Naveen
Amazon.com
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *****************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 3 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Two Thousand Nine Hundred Seventy-************Eight cents ($2,971.68) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $2,971.68. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, ***************************** ************************
Business Response
Date: 11/07/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 3, 2022. We notified the seller of this decision by email on that day.

The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***********************. I have an Amazon Seller account. I have been operating and selling at Amazon Marketplace but got suspended last 24 July 2021 due to an inauthenticity claim. This suspension stated that my store is selling potentially counterfeit items.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Sixteen Thousand Six Hundred Sixteen ****************Six cents ($16,616.56) that needed to be withdrawn as soon as possible.From the start of my business, my store did the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers; because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate; because of this, we are very complacent that the items that our supplier ships to our customers are authentic, legitimate, and not counterfeit. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $16,616.56. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, *********************** ********************
Business Response
Date: 11/07/2022
Hello,
sellers account was blocked for CCR complaints back in August of 2021. A month later seller appealed with invoices which were deemed fabricated by the supplier itself. Seller appealed multiple times with a plan of action but failed to address in detail fabrication and drop shipping concerns which are both violation of Amazon's policies.
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased five Amazon cloud cameras as well as the Amazon key Smart Lock from Amazon. I've received notice that as of December 2nd 2022 they are no longer supporting the products I purchased because they can no longer competitively compete. They have offered an inferior product that is a fourth of the price that I spent on the cameras to replace and did not offer a replacement Smart Lock to even replace my product. They're proposed solution to their business failure does not make the consumer whole and offers them half baked solutions that her pennies on the dollar of what the consumer spent. I request that Amazon come up with a more equitable solution where I can have a more comparable product replacement.
Business Response
Date: 01/04/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous correspondence, I have checked with our internal team and see that for Amazon Cloud Cam customers were offered to get a promo code to redeem a complimentary Blink Mini and one-year membership of the Blink Subscription Plus Plan. Additionally, customers who owned an Amazon Cloud Cam Key Edition that was used as a Zigbee hub for a compatible lock, we also offered a promo code to get a free Echo (4th gen), so that customer can link and remotely control their connected smart lock with Alexa.

In this case, if you have not received the promotional code, please let us know, so that I can contact our respective team, and get help you get required promo code.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

I hope this information helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been taking UNAUTHORIZED PAYMENTS from my debit card since 2017 without my knowledge. I have been charged $10.65 a month for Amazon Kindle, which I DID NOT authorize and only recently discovered because of an issue with my debit card. I was never notified that these payments were being taken out, not by email or any other form of notification. They are also difficult to find on the Amazon account. I have been notified many times about my Amazon Prime renewals and payments, but never for Kindle, which I never use! I was issued a refund for only 1 year and was told the system does not allow refunds past 1 year and absolutely no exceptions can be made!REALLY? This is how Amazon/******************* treats their customers? I am 60 years old and still work very hard for my money! Amazon's refusal to refund the entire amount going back to 2017 is a disgrace! So were the phone representatives who flat out refused to make an exception or acknowledge that they were wrong! AMAZON, a BILLION DOLLAR COMPANY, TOOK UNAUTHORIZED PAYMENTS adding up to $639.00 FROM A SENIOR CITIZEN and is refusing to give the money back! They can absolutely make an exception, especially since THEY took my money without my permission!
Business Response
Date: 11/29/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After thorough investigation we found no unauthorized activity in your account. Your account was signed up for free trial for kindle membership, however the membership was not cancelled after the trial period.

As an exception we have issued refund for kindle subscription for last two years on Tuesday, October 25, 2022. We are unable to issue refund any further.

For the rest of the charges you may reach out to your bank and file a dispute for the charges, they will assist you further in this matter.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite numerous complaints and a demand letter, Amazon.com *** still disregards my shipping orders.I am currently on hold at the number ************ currently 7 minutes. This is the number listed at BBB. They have no interest in helping despite their claims and re-assurances. I was just disconnected. I am contacted them again.Order# ***-2370139-0474600 As you can see in this photo my delivery instructions could not be clearer and I have had issues with shippers since mid-August.I called the number, and I did have a positive correspondence with a supervisor which will deprioritize *** in their system and allow me to get packages slower with other shippers, which is acceptable to me. I just want to say though it is very hard to talk to the right person and get the change made.*** also enables door delivery on their app, but they will not fulfill it always.The people that respond to these complaints will not actually solve anything and will continue to re-assure you at all costs that they will get it right next time.What a pain!!!
Business Response
Date: 10/30/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2370139-0474600 and delivery. Upon checking I see that a full refund has been issued for the item "Bipintip Lumbar Support Pillow for Office Chairs and Cars - Memory Foam with 3D Mesh and Adjustable Strap - for Back Pain Relief - Gaming/Computer Cha" on Wednesday, October 26, 2022 at 8:11 PM (PDT). I'll forward your feedback about the carrier to our shipping department. I know they'll want to hear about your experience. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.

We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My refund for my order 111-7949362-8742612 has been stuck and I have asked numerous times for it to be fixed but to no avail. I am out of options and am asking for help here since I cannot get it through normal customer service. I never picked up this package, and it was returned to Amazon. Can I please just get an help on this?
Business Response
Date: 12/11/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the issue with the refund on your Order ID: ******************* and have escalated the matter. I am sorry for the delay responding to you as we had to work with multiple stakeholders to identify and resolve the matter.

I have confirmed the refund was issued on December 09, 2022 to your original payment method. You might need to reach the payment location/service provider for assistance with the refund.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am writing to you regarding a situation that has arisen between me (as a seller) and Amazon. On September 20, an intellectual property violation under ASIN B07L1WZ853 appeared in my account health. I have filed a complaint twice and after the second attempt I received a positive response from Amazon (I attached a screenshot of the response along with the complaint). However, the complaint remained in account health and continues to affect the status of my account. I tried to contact Amazon several times, indicating that they accepted my appeal and wrote that they had removed the violation from my health account, but I received ************'s responses related to my request. The last response I received also said that Amazon successfully accepted my appeal and withdrew the complaint, but the complaint is still in account health. Therefore, my requirement is the following - to correct a technical error and remove the complaint from my account health.
Business Response
Date: 10/31/2022
We have completed the Sellers request and informed them of the same on 10/31/2022.
Thanks, Amazon.com Seller Performance

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