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Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal
    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    Customer Review Ratings

    1.13/5 stars

    Average of 4,725 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromKim V

      Date: 07/08/2025

      1 star
      I order 3 dresses from them. I have returned 2 of them with confirmation of them receiving it and the other was lost in transit on the way to me. I am out $300 and they won't refund my money! I have been trying for over 2 weeks now and still nothing! I just want my money back! I am getting married in less than a month and now out $300 that I really could use!
    • Review fromAnn H

      Date: 07/07/2025

      1 star
      The nasty chemicals on there perfume smelling plastic bags causes Terrible asthma attacks. I have told them about this more than once. Asthma is a recognized Disability and chemical induced asthma is very real. They should at least have a tab we can use for chemical and perfume free packaging. The smell permeates the products and they are useless to me.
    • Review fromDarren H

      Date: 07/07/2025

      1 star
      Amazon Prime delivery windows are no longer reliable. What once meant two-day shipping now often stretches to four daysor moreif it arrives on time at all. The 'two-day' promise is a vague guideline than a guarantee. Missed deliveries, poor communication, and a lack of accountability have become the norm. After years of loyaltysince the very first day Prime launchedIve decided to cancel. The online shopping experience has deteriorated, and Amazons shifting priorities no longer align with the service they once promised.
    • Review fromCarol C

      Date: 07/06/2025

      1 star
      My Amazon Prime Video app has not been functioning for 3 days. During my first call to their *********************** the agent used abusive language to me. It was shocking. During my 2nd call, the agent said there was nothing they could do. I could barely understand the agent. there was a language problem and she finally told me there was nothing they could do. This is regarding streaming video. I've had a horrible customer experience, still paying for a service that I am not receiving.
    • Review fromMICHAEL B

      Date: 07/06/2025

      1 star
      I ordered an item on the website. They extended the original delivery date. After looking and seeing it hadn't been shipped, I attempted to cancel the order. I actually was going to order another ( portable air conditioner) that wasn't set to arrive in nearly 2 weeks) but for no reason given my cancellation was refused. This is not some $20 item, but a $200 air conditioner. This is what happens when monopoly laws are not enforced.
    • Review fromElaine C

      Date: 07/05/2025

      1 star
      I was charged $20 on a return for Amazon by USP. Amazon never said anything about a charge!. I have been a member since the beginning of Amazon and this action without notice from them is unexplainable. I am requesting a full refund of $20
      Thank you,
      Elaine Cronin
    • Review fromPaul P

      Date: 07/05/2025

      1 star
      Cancel my order even though the item said in stock when I placed the order
    • Review fromAnony M

      Date: 07/05/2025

      1 star
      Prime member, paid extra for rapid delivery before a trip. At time of order, was promised delivery between 5pm and 10pm same day. At 8:30pm, Amazon emailed me that it won't be delivered as promised, but should be delivered by 8am tomorrow. What if I had to catch a flight before then? No way to reach customer service anymore, only follow a fixed path through a hierarchy of question/answers, and an AI chatbot that offers platitudes (we're sorry, but ... nothing). After many attempts, finally got an automated response that I won't be eligible for a refund as long as it's delivered by 12pm the next day. So, buyer beware: that's what Amazon's "promised" delivery window actually means now.
    • Review fromTyler F

      Date: 07/04/2025

      1 star
      I woke up this morning to receive an email stating I was in violation with there TOS and that my account had been closed. I was given no information on my violation and customer service said all they can do is get in touch with there "Specialist". I have an Echo for my alarm to go to work and a ******* that is now just a brick until my account can come back. I don't much other then use Prime Video to watch my shows and I'm horribly upset, I'm 26. I'm a construction worker and I shouldn't have to deal with this with everything else in this crazy world.
    • Review fromDennis S

      Date: 07/04/2025

      1 star
      Went to Amazon to make a quick order on some items that were needed for my household. Selected the items to be delivered the next morning. Overnight, I receive notification that the items are out for delivery. I wait and wait and wait. The items never came. I went to check and the items were delayed. I reached out to customer service to see what was going on. The ***s were very apologetic and promised the items would still be delivered. And to reach back out if they didnt. They would issue a refund. They never came so I reached out again. I had to explain myself all over again and it was like pulling teeth to get my point across. The items never came, Amazon broke their promise of a delivery. It was so bad that last night as I was in the chat and was typing a response, the *** closed the chat and I was left unsatisfied and with a lot of questions. Never have I had an experience like I have had with Amazon this past week.

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