Business Profile

Insurance Services Office

Milliman Inc

Headquarters

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Complaints

This profile includes complaints for Milliman Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

64 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Milliman IntelliScript obviously provides medical history to insurance companies similar to a credit reporting agency. I recently applied for Insurance and was denied based on false information IntelliScript provided the ****************** After learning of this I contacted IntelliScript and disputed the history whereby they say I have seen a physician and taking medications that I have not and am not. Their latest email says they are ready to close the case whereas the 'demographics' could be mine. However, these demographics cannot be my Name, DOB, SSN, Address, Blood Type, etc (.i.e. real patient information), whereas I was out of the country during the patient seen dates as well as dates prescriptions were filled. This false reporting and negligent investigation is very damaging and needs some oversight to ensure accurate reporting. If they have access to medical records then they have the capacity to verify 'truth'.
Business Response
Date: 05/01/2025
The consumer contacted Milliman IntelliScript on 03/25/2025 to request a consumer report, we provided it same day, and the consumer asked us to open a reinvestigation. We completed a reinvestigation of the disputed information and worked with the medical facility to confirm disputed information at the consumer's request. The dispute timeframe was extended to 45 days because of documentation provided by the consumer in the middle of the reinvestigation period. We revised the consumers report on 05/01/2025 and sent an updated copy to the consumer and the report requesters. We have blocked the information from appearing again in the future. Milliman considers the case closed at this time.
Initial Complaint
Date:12/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been requesting for almost a month now to get access to the funds that are in my 401K. They placed a lock on my account for no reason and all I want to do is cash out and be away from them managing my money. They will not contact me to let me know what the problem is.
Business Response
Date: 01/06/2025
In order to process the final withdrawal, we must receive the date of termination from your employer. We have reached out to your employer to request the date of termination and once received, we will contact you to process the request. We have previously communicated there are no other holds on your account, so once the date of termination information is received, we can assist you with your request.
Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a lump sum payout from my retirement company, Milliman, after they closed my account with ***********************. Unfortunately, the check bounced because ********** doesn't have enough funds to cover it. Milliman informed me that they cant provide a contact number for ********** and that their communication is limited to email. Since Milliman has already released the funds to **********, they stated that there's not much they can do beyond submitting a ticket regarding the issue. All of my hard earned money has seemed to be lost with no explanation or answer.
Business Response
Date: 11/06/2024
BNY ****** has confirmed that the check issued to the participant was cashed and funds were released to the participants bank on 10/28. Per the trust, it can take 3-5 business days before the receiving bank releases said funds to the participant. The call center has reached out to the participant to confirm receipt of funds but has yet to make contact.
Initial Complaint
Date:10/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: False Reporting and Unauthorized Information Sharing by Milliman I am filing this complaint to bring to your attention a serious issue involving Milliman and ******************* Milliman reported false and baseless information about me to ******************* none of which is accurate or reflective of my health. Furthermore, I did not authorize Milliman to share any of my personal information, nor did I grant AAA permission to request this information from ************************* a result of these unfounded claims, I was unfairly denied the opportunity to take a physical examination or provide my actual, accurate health records to AAA. This situation has caused significant inconvenience and harm, as I was not given a fair chance to complete the application process.I would appreciate your assistance in investigating this matter and ensuring that such breaches of confidentiality and reporting of false information are addressed.Sincerely,**** *****
Business Response
Date: 11/01/2024
Milliman IntelliScript reached out to the consumer via email and phone. We have not received a response and will continue to reach out until all questions and concerns are resolved. Milliman has followed all HIPAA and FCRA regulations in data gathering, and the disclosure was made using a signed authorization that was also provided to the consumer for review. We have also provided instructions for how to receive a consumer report and dispute information if necessary.
Customer Answer
Date: 11/01/2024

Complaint: 22459900

I am rejecting this response because:
They never even sent me my report like I requested. The only email I received from milliman was them stating that I signed a disclosure with ***. I never agreed for milliman to steal my data from the World Wide Web. Until i receive my report and until they make changes to my report I am not willing to settle
Sincerely,

**** *****
Business Response
Date: 11/12/2024
Millimans **************** representative and a Senior associate continue to try to contact this consumer via phone to discuss their concerns and are happy to interact with the consumer directly. We have not yet released the consumer report because all requests and communications to Milliman have come from a different individuals email address, and we are protecting the consumers privacy rights until we have authorization from them to release the information accordingly. The consumers information was originally released to the insurance company pursuant to a ***** authorization signed by them. Milliman will not gather or report their information in any future instance unless they sign another authorization.
Customer Answer
Date: 11/12/2024

Complaint: 22459900

I am rejecting this response because:

They can send the report directly to my email at ****************** my husbands account was the email account I was handling this matter through but I can use mine if its an issue.
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. Before filing this complaint I called Milliman Benefits again, way over a dozen times since January 2024 when the company was suppose to have mailed out my ******** employee stock owners 401k dividend check which still to this date has not cone. Weve confirmed my address: ******************************************** I even requested only today, the check be mailed to my main employer since its going on nearly a year and still no stated dividend check. Milliman said today, the first time of me suggesting send the year log awaited check to my place of employment, they couldnt, which is fine, but still, where is the 401 k dividend check.
Business Response
Date: 10/22/2024
Since January 2024, we have processed three separate checks (#******* - January , #******** - July, #******** - August), and mailed them via the US ************** to the address on file that we have verified is the correct address many times. There appears to be an issue with the **** delivering mail to your address. We have validated that none of the checks were returned or cashed and have issued a stop payment on all three. A manager will call you today to discuss alternate delivery methods to ensure you receive the funds.
Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2024 I contacted Milliman regarding my pension from *********************** . I was informed that I could not complete anything with out the notorized certificate of existence. I completed this form and faxed to Milliman. On June 26, 2024 I spoke with a representative regarding my account and again verified my existence. I was then told that my packet with my options would be sent out and it would take approx 3-4 weeks. I waited and in July 16 again contacted milliman. They said the transaction was not completed and they would again send out the options and amounts.on Aug 26, I contacted them again as I had not received any paperwork. The paperwork had not been sent out again. I asked to speak to a supervisor and was transferred Raven. She told me it would be 5 days to get a response. I gave her ****************************************************** my paperworks was being sent out the following day. I received the paparwoa and completed it and faxed back. I took it upon myself to call and verify all was good with paperwork and other follow up. And disbursement would be 10/1. At no point was I told or was it in paperwork that disbusement of thousands of dollars would be mailed in check form. I called today since this was supposed to be the day of disbursement and was informed I should receive my check in the mail in 10 Days. This is having a significant impact on my purchasing a house. What is going on???
Business Response
Date: 10/07/2024
Upon reviewing your case, we acknowledge that there were processing delays on both sides. We can confirm that we met the original Benefit Commencement Date of 10/01/2024, and payment was issued. Unfortunately, ACH is only available for annuity payments as was stated on the forms. If you have further questions or need assistance, please reach out to us.
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Am filling a complaint against milliman inc because they have misinformation in my medical report. They claim that I was diagnosed with carcinoma which is not true . I have never been diagnosed with such and is causing me alot of damage including getting denied for life insurance. I reached out to them to dispute the report and even sent them my medical records but they refused to update my records .Am not sure where they are sourcing their information from. The only information that is supposed to be on my medical report is from my doctors and not any other source. Am requesting them to update my report and use the exact words used by my doctor in my medical records .
Customer Answer
Date: 09/26/2024

Complaint: 22300847

I am rejecting this response because: Their final statement was that they are not able to update their report in the exact terminology my doctor used. They also refused to add my negative results in their report, which is very important . My argument is if they had the time to update a condition that i had , why not update the results of my negative results of the same condition. They totally ignored all my concerns even after sending them my medical records.

Sincerely,

****** *******
Business Response
Date: 10/09/2024
Milliman IntelliScript continues to be in direct contact with the consumer about her case. Though we cannot take the steps that she is specifically requesting in her complaint, we have taken the special step of reaching out to the insurance company with which she applied to address her case and provide information that she deems to be relevant for their research. The consumer has agreed to this approach and is satisfied that we are assisting her in this manner. We believe this resolves the situation but will continue to keep the lines of communication open for her if she requires anything further.
Initial Complaint
Date:08/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am retiring on 8-31-24. On 6-22-24 I made a mailed distribution request to Milliman from their website. There was missing data in my request and I was contacted by a Milliman representative by phone on 6-25-24. I provided the missing information on 6-26-24 and was told I would receive my packet in 3 weeks. I reached out by phone to Milliman on 7-18-24 because the website stilled showed my request as In Process. I was told by a Milliman representative that it would be 4 weeks to receive the packet, not 3 and according to their records my request was made on 6-28-24. I emailed a question on 7-30-24 via their website asking when I would receive the packet. The reply back via email was that it would take 5 business days to reply with resolution or update. I never received a response. On 8-6-24 I called Milliman and was told by the representative that my request for paperwork was never completed, but they would help me get that resolved and it would take 2-4 weeks to receive my packet. I asked if the packet could be sent overnight. I was put on hold while they spoke with a manager. When they got back to me, they said that they had to send an escalation email and they would get an answer back in 5 business days and would call me to let me know the outcome. I asked if the outcome could still be that it would take 2-4 weeks to receive by mail, the answer was yes. Based on my interactions with Milliman, I do not believe that I will receive a call back or that my packet will be overnighted. The repeated time frames of 5 business days for replies or 2-4 weeks to receive a mailed packet are outrageous and seem to be nothing more than delaying tactics by the company. All of the representatives I have spoken with have been very polite and helpful seeming. I would like Milliman to overnight me my packet so that I can complete the forms and start receiving my benefits on my planned retirement date. Can you please help?
Business Response
Date: 08/16/2024
Milliman, **** is in receipt of your notice of complaint dated 8-10-2024 and relating to the above referenced matter. For purposes of this response, the individual that filed the complaint will be referred to as Complainant.

As a preliminary matter, the relief the Complainant seeks is receipt of his distribution packet which was delivered electronically on 8-13-2024 and via overnight mail on 8-14-2024,effectively settling this matter. The Complainant contacted Milliman regarding the delay in receiving their distribution packet that was requested on 6-26-2024. We sincerely apologize for the inconvenience and frustration that the Complainant has experienced. We understand the importance of timely communication and the necessity of receiving the required documents promptly,especially in preparation for a planned retirement date.

Due to their unique participation in multiple plans under the same sponsor, this individual requires a specialized calculation that falls outside the scope of our standard processing guidelines. This complexity necessitates a tailored approach to ensure accurate and compliant results. In addition, we required additional data clarification from the client. We regret that our initial estimate of three weeks was unrealistic and that subsequent interactions did not provide the clarity or resolution that the Complainant should have received.

In addition to finalizing the Complainants calculations and distribution packets and making them available online, the packages were delivered via ***** on 8-14-2024. We value the feedback and we have reviewed this case internally in order to prevent a similar issue in the future.

Milliman considers this matter closed. To the extent you have any questions related to the contents of this letter, please do not hesitate to contact us.
Customer Answer
Date: 08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An older work retirement account got moved to this company (without my consent) however I was sent info to set up an account. First, the code I needed to provide expired. Despite putting in all of my info, I was required to wait for a new code which they can "only" send by paper mail. They took over a week, and it arrived during my traveling and the code expired again so I had to wait weeks for another one. I tried to set up my account and despite now having everything I need, I cannot make an account because their website is broken.I have tried to set it up now on 2 different PC's, 4 browsers total, and even just tried on my phone with no success.I have had to input my ssn, dob, address, name, this code, and then I get to yet another screen where I need to "verify" by email (which I did with another stupid code) and when I hit "continue," the page kind of flashes (for lack of a better term) and nothing happens. This happens every time. I tried additionally verifying my phone #, and requested a text code that never arrived; I then requested a call code which did arrive but again, despite hitting "continue" nothing happened. I e-mailed milliman and explained that I was not able to set up/ register for an account and they sent a generic copy/ paste email that said I needed to go to the website and register.I explained Again that I was not able to register, and I got another reply from someone who clearly cannot read, who said they "couldn't locate the account I am referring to." Milliman is clearly having website issues and at this point is holding my money and account hostage. They need to investigate why their website is not working, and fix it.
Business Response
Date: 07/18/2024
We have assigned a Sr. ************** to give you a call today to assist you in getting successfully registered.
Customer Answer
Date: 07/18/2024

Complaint: 21997218

I am rejecting this response because:
I do not wish to speak to anyone by phone. I want:
1. The company to confirm that they are actively investigating their website and rectifying problems with registration.
2. to be able to set up my own account with no issues online.

Sincerely,

***************************
Business Response
Date: 07/26/2024
We have tried to reach you multiple times to provide support without success. Our website and registration process is working as designed. If you are still unable to register, we need to speak to you in order to troubleshoot and resolve the issue. Please kindly return our call if assistance is needed.
Initial Complaint
Date:07/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying for over a year to apply for ************** coverage in the state of *******. I have been denied by 3 different companies (State Farm, Gerber, and Global). I have been compliant with answering their questions but still get denied letters. ****** was the only company that informed me that it was because of milliman intelliscript having my rx history that they would not insure me. I have never signed anything saying they could have my rx history. This is a huge problem because 1. I never signed a release form for them to have that information. 2. I can't get life insurance because of it. I will be suing if I need to. This is unacceptable.
Business Response
Date: 07/17/2024
Milliman IntelliScript follows all HIPAA regulations in its handling of consumer data. In this instance, the consumer signed authorizations with all three of the insurance companies named before Milliman gathered data and released to them. Our Operations Compliance Manager has contacted the consumer to explain this and shared copies of the signed authorizations with her. We have advised her to follow up with the insurance companies to discuss the individual underwriting decisions.
Customer Answer
Date: 07/17/2024

Complaint: 21994345

I am rejecting this response because: I did not agree to release anything to this company. On the authorization it does not state that ******* will gather any and all medical history.Infact it does not list any company. I do not agree to a third party getting my medical information and keeping it. If this is the case than insurance companies need to provide that information on their forms. The only company that told me they did this was gerber. So State Farm and Global are wrong as well for not disclosing this information to me. I will be seeking out guidance from a lawyer.

Sincerely,

***********************

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Milliman Inc is NOT a BBB Accredited Business.