ComplaintsforMilliman Inc

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying for over a year to apply for ************** coverage in the state of *******. I have been denied by 3 different companies (State Farm, Gerber, and Global). I have been compliant with answering their questions but still get denied letters. ****** was the only company that informed me that it was because of milliman intelliscript having my rx history that they would not insure me. I have never signed anything saying they could have my rx history. This is a huge problem because 1. I never signed a release form for them to have that information. 2. I can't get life insurance because of it. I will be suing if I need to. This is unacceptable.

  Business response

  07/17/2024

  Milliman IntelliScript follows all HIPAA regulations in its handling of consumer data.  In this instance, the consumer signed authorizations with all three of the insurance companies named before Milliman gathered data and released to them.  Our Operations Compliance Manager has contacted the consumer to explain this and shared copies of the signed authorizations with her.  We have advised her to follow up with the insurance companies to discuss the individual underwriting decisions.

  Customer response

  07/17/2024

   
  Complaint: 21994345
  
  I am rejecting this response because: I did not agree to release anything to this company. On the authorization it does not state that ******* will gather any and all medical history.Infact it does not list any company. I do not agree to a third party getting my medical information and keeping it. If this is the case than insurance companies need to provide that information on their forms. The only company that told me they did this was gerber. So State Farm and Global are wrong as well for not disclosing this information to me. I will be seeking out guidance from a lawyer. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i had applied for a ************************ called ACE ******** Supplement and on May 9 2024 I received a letter of denial based on a report from this Milliman Intelli Script reporting Co. I had never heard of them before. i feel that my rights were violated by them, and that their facts and accuracy of their record was totally wrong. The confidentiality of my rights were totally violated, and that is why i am reporting this today. I rally want to put a block/freeze on what they have under my name, so that they do not put out false information in the future with my name on it.

  Business response

  07/22/2024

  Milliman IntelliScript follows all HIPAA regulations in its handling of consumer data.  In this instance, the consumer signed an authorization with the insurance company before Milliman gathered data and released to them.  ******************** team is actively working with the consumer to provide a copy of the authorization to her, and to reinvestigate a dispute she has filed with Milliman.  Milliman will not gather data for this individual in the future unless she signs a new authorization.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a 401k through milliman where I was employed it had nothing but hassle and trying to access my funds for medical and rolling over to a new 401k. It has been multiple run around emails of want to rollover my amount to new 401k this will take several days because there is an issue and and multiple followups with similar reply. I want access to my money I don't understand how it's been several years sitting and not collecting money for me and no issue accessing my account through the company only problem is there is an issue with trying to access money or rollover to new account

  Business response

  07/10/2024

  We are required to administer the *********************** Woodworkers IAM DC Plan according to the specific plan guidelines.   We have no authority or ability to override the plan provisions.   Your remaining balance is employer match funds and cannot be withdrawn until you reach the age of eligibility according to the plan which is currently 55.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was denied ************** on the information that Milliman IntelliScript has about me. I also explained that I have the right to have that information and dispute it if it wrong. I contacted the on 6/14/24 and filled out the information from the their website for that report and got a message say they would mail it within 5 to 7 days. Never got the report. Contacted about 6/27/24 once again I filled out the information per their website and submitted it. However, this time I got and email on 6/28/24 stating that did get the request and if I give them my DOB and last 4 they would send it. Once again I replied immediately. Then I got another email 2 hours later asking it again. Again I sent it. Here it is 7/6/24 another 7 days has passed and no information. They have refused 3 times to provide a report about me that they have suppose to have collected. Either they don't have anything on me and sent the insurance company false information. Or whatever..

  Business response

  07/16/2024

  Milliman IntelliScript received our first request 6/28/2024 and has no record of interaction before that date.  We were able to fulfill the report request on 7/8/2024 after verifying the consumers' identity per our normal policy.  The consumer opened a reinvestigation the same day and Milliman will continue to work with the consumer on a prompt reinvestigation following FCRA requirements.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have retirement benefits due me through a Qualified Domestic Relations Order (QDRO) from my ex-wifes employer (Multicare Health System), which is managed by Milliman, **** I have called Milliman 10 times since 2022 to start the benefits, received 9 promises of callbacks and/or information to be mailed, and have received nothing. They are apparently unwilling or unable to let me start collecting the benefits I am due. They just promise responses that never come, and on nearly every call I've been told the representative is "elevating/escalating" my case to a supervisor; that has not resulted in a response or action on their part. They have also, on my several requests to speak directly to one of these "supervisors", been unable to connect me. I am frustrated and dont know what steps to take next. They have told me I dont have access to any info or application paperwork online so phone calls are all I have done. I have detailed notes from all contacts made, including 7 calls (so far) during 2024. I just want the application paperwork sent to me so I can start collecting the benefits due. I am frustrated and tired of spending my time with this company and getting nowhere. Please help.

  Business response

  06/24/2024

  An estimate was provided, via email, June 12, 2024.   Election paperwork for a July 1, 2024 start date is being prepared and will be provided to by June 28, 2024.

  Customer response

  07/02/2024

  Hello- 
    
  A few days after this complaint was filed I did receive a phone call from the business, and then the requested information via email on June 24, and the same information via postal mail on June 29.  
    
  I consider the situation handled, and the case resolved. 
    
  Thank you. 
    
  ******************************;

• Initial Complaint

  06/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I mailed my notarized Certificate of Existance ad required and supporting document from the IRS/SSA indicating my retirement plan administrator to be able to register. I received no response to let me know if/when I may continue with the registration process. I finally contacted someone via the website and told it takes a week to upload this information into their system. That's a long time just to scan a couple documents and wonder how long it will be before I am actually allowed to register? The account has been there over 30 years and waited long enough. The verification process should be completed by your company in a more timely manner so registration may proceed without delay. That said, would your company please allow me to register so I may move forward with my retirement plans accordingly? Thank you.

  Business response

  06/18/2024

  We have received and processed your certificate so that you are able to register.   Our call center is able to help with any registration support you may need.  

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been attempting to withdrawal my funds since last year. I've requested the pin, received the pin, submitted the pin and then the delays started. I've been told five more days every time I've made contract either by phone, chat or email. There was an issue with my social security name not matching what they had on file. I understand this to be an issue but it was never an issue before. I submitted all required documentation and received a confirmation. Then, a week later I'm told I needed to submit the same. It's a constant battle of information whether it's accurate by them or not. It shouldn't be this difficult for this company to pay out monies. I've done everything I'm supposed to do and all I get now is excuse after excuse. My account now shows zero investments and also shows the liquidation but I'm still not receiving my withdrawal. Please, make this make sense. My next step will be to suggest my previous employer and other employers not to use this company.

  Business response

  06/06/2024

  We attempted to resolve the inconsistency between the name on our records and the name reflected in federal tax records in January without success. The participant contacted us on May 21 to request a distribution. The participant still needed to confirm name before check could be processed. She did confirm and the distribution processed on 6/4.

  Customer response

  06/07/2024

  21805296 
  
  Milliman is staying a "check" was distributed on 6/4. 
  
  I did the online chat earlier today 6/6 and I was told a distribution would occur tomorrow by deposit. 
  
  This is ongoing with information not matching. I will notify you if and when my funds are deposited.  
  
  Thank you for your assistance!

  Business response

  07/08/2024

  Two payments were issued on June 6th.  One check issued clearing June 13th, and one ACH issued clearing June 6th.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for life insurance through AAA. I was denied because of my medical history. They get there information through Milliman. Which the information that they have is wrong. I have filed a dispute. I was told everything came through as valid information. I previously worked at a hospital. And most recently Ive moved across the U.S for a job on a freight railroad in transportation.

  Business response

  06/10/2024

  Milliman IntelliScript has been in contact with the consumer who filed this complaint and continues to work closely with him to resolve his dispute.  Milliman IntelliScript is a consumer reporting agency which abides by Fair Credit Reporting Act regulations.  We have followed all such regulations in the process of investigating the consumers dispute.  Milliman sent a copy of the full report to the consumer on 5/6/2024 and opened a formal dispute for him when we received a written statement on 5/28/2024.  We have reinvestigated fully the data in question and determined that it matches back to the individual.  Our current approach underway is to have the consumer sign an authorization for us to contact the health providers linked to the disputed data, so that they can confirm for us directly what their records indicate.  Milliman will work to resolve the remainder of this dispute under the guidelines of the **** and protect the consumers rights.

  Customer response

  06/26/2024

  They have requested my signature to gain access to files at two locations. I granted them access. I have not heard anything back from them since. They also did not get any other records available for my medical history. I have been to various places of practice.
  

  Business response

  07/03/2024

  After receiving authorization, Milliman IntelliScript is working with medical providers to obtain the relevant records to support the **** reinvestigation.  We will promptly complete our reinvestigation per **** guidelines. We provided a status update to the consumer on 7/3/24 and will provide a full update once the reinvestigation is complete.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 8th, I contacted the call center to roll over my 401k to my new employer. I was employed with my prior employer 26 years so I haven't processed a rollover before. The call center rep ******** asked if I had access to my computer, I did because that's how I found the phone number. She directed me to process the rollover online and gave me guidance on processing the transaction, but she did not tell me that she could process it on my behalf if I provided her the information. This is significant, because by directing me online the organization puts all responsibility on the consumer to complete the process correctly. My understanding was that the check would be issued to me and I could deposit a check with my new 401k within 60 days to avoid penalties. What I did not understand is that the check in my name, would have taxes withheld. I processed the online transaction incorrectly and 150k was withheld in taxes.Upon receiving the check and noticing the error, I contacted Milliman to ask for a new check to be issued. I escalated the matter to ******************** customer service manager. He refused to process a new check stating policy that I processed online so the responsibility was mine. My new 401k provider, Fidelity, stated they were shocked that Milliman would not be willing to stop payment and issue a new check regardless of the check being requested online incorrectly. As a 26+ year customer I am incredibly disappointed with the customer service provided. This is not a minor problem, I will need to come up with a significant amount of cash to avoid penalties. ********************** was unwilling to put the decision in writing via email. These are not practices that a financial institution managing a persons life savings should have. Better customer service should be provided and outcomes of escalations should be provided in writing. While Milliman has internal policy, exceptions can be made based on the dollar amount and length of customer relationship. My request is to have my check canceled and reissued correctly.

  Business response

  05/10/2024

  We are assigning a representative to reach out to you to assist in cancelling the original check and reissuing it correctly.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This ordeal began before I turned 65 when I was supposed to receive my benefits, but I did not due to the company refusing to distribute them and using bullying tactics and unprofessionalism throughout this process.First, I completed the pre-retirement data verification form. Next, I received the retirement income election form, which included the calculation of benefits amounting to $500 monthly. From the one page of choices provided, I selected the 100% joint and survivor annuity. I then sent the annuitant's named information and completed my direct deposit form along with the consent of the spouse authorization form, which I returned signed and notarized in July 2022.The Milliman *********************** received all completed forms and information but began a series of disturbing, harassing calls to inform me that my choices were "highly unusual" in their opinion. Over the weeks, I received several phone calls and voicemails pushing their view that my chosen options did not "benefit" their company. They insisted that they could not accept my choices, despite them being clearly presented on their form, and suggested that I start the process over and allow them to choose for me. They went so far as to threaten to postpone or put on hold my benefits until I agreed to let them change everything for an undisclosed reduction of said benefits.I stood firm in refusing to accept any alterations to my election as I had already chosen the option that I wanted. Now in 2024, not one cent has been deposited into my account. The problem lies in their initial offer of a choice and subsequent refusal to allow me to freely select that choice while withholding my money. They have failed to fulfill their agreement as outlined on their forms.

  Business response

  04/23/2024

  We need more information to locate the account that you are inquiring about.   We will assign a representative to call you to gather the information we need to address your concerns.

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