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Business Profile

Insurance Services Office

Milliman Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Milliman Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milliman Inc has 63 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to make and emergency loan withdrawal from my 401k so I don't get evicted after I was defrauded 3k by an individual a couple months prior. I was shocked to find I can only initiate that withdrawal using some arbitrary pin they randomly sent me sometime after I was able to enroll in the benefit package at my work ( I think). So now I'm waiting and waiting and watching my home and life slip away because some stupid policy that should be a choice. And knowing that people are only touching their future savings because of an emergency or some huge issue they should offer an expedited option and it seems to just be a baloney barrier to keep people from their own money. Is this legal? How long do they think I'm gonna last waiting for this stupid replacement pin that stands in between me my money and not losing everything I have.

      Business Response

      Date: 10/25/2022

      Account security is very important and our protocols must be followed. If you have further questions about accessing your account please contact us at ************.

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my 401k money from them now going on 5 months, all milli keeps doing is giving me a run around, asking the same information then saying they had wrong Information which they transfer after transfer asking sane questions. This is ridiculous n should not be like this to get ur money. This business is a scam n a **************** needs to be done..

      Business Response

      Date: 08/10/2022

      We contacted this participant on August 9th to review the outstanding paperwork that is required to complete the process and have assigned a manager in our benefit service center to follow-up and ensure the documentation is received and processed as soon as possible.

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My last day with my employer was 5.12.22. Within a week, Milliman allowed me to be able to withdraw my supplement retirement with no issues. It is now 7.8.22 and I still haven't received my retirement income. I was advised that my employer had to report I was no longer employed there, which was done within a week because I was able to withdraw my supplement retirement. When I called, I was told that it wasn't received yet and once received I would get paperwork in the mail. It took over a month from leaving the company to receive the paperwork. The paperwork was submitted 6.17.22, and I have yet to receive my money. Each time I've spoken to customer service i've gotten the run around. No one can give me information on what is holding up the process or when the check will be mailed out.

      Business Response

      Date: 07/20/2022

      The participants check was cut on 7/15 and mailed to her home address.

    • Initial Complaint

      Date:05/19/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the Personal Representative for an Estate, *********************************. I was placed as the Personal Representative as of February 2022 because the Original Personal Rep had passed away. I forwarded all the appropriate paperwork to Milliman Benefits so I could get access to talk to **************** to discuss the Account. 3/11/22 - called spoke with ******* she did an expediate to legal for answers why ******************* were not approved.3/16/22 - called spoke w/ ******* again, she had not heard anything from legal,l papers pushed through, I can not call **************** to Discuss Account.3/22/22 - called spoke with ******, no response from legal 3/23/22 - called spoke ***************** nothing from Legal, she got a manager involved 3/24/22 - Rec'd a call from Milliman and the supervisor got ahold of legal and got paperwork approved, no I can call to discuss 3/25/22 - Spoke with Cust Serv Rep and we discussed the FULL DISTRIBUTION SEPARATION and went over all the fees to get this done. I asked them to process asap please. Filled out the paperwork and sent back.4/4/22 - Milliman called and said I did not fill out the proper paperwork to do the Disbursement, so he forwarded me the papers, I filled them out and got them back the next morning. 4/5/22 faxed papers.4/8/22 - Called spoke to an agent and said they had rec'd the paperwork I sent in.I have called on a weekly basis and this company is telling me that the File is being held up in the ************* and nothing has happened, even though some of the **************** Agents have put in Expedited tickets or emails and no one is getting back to them.The main issue I have is that this Account is losing money everyday that it is not Disbursed. As of 12/31/2021 the total was $82,991.37, As of 3/25/22 the total was $79,085.84 and as of today the Total is $74,500.82.This account has lost $3,905.53 from 12/31 to 3/25 and $4,585.02 from 3/25 to now. I would like them to disburse this account out and close it.

    Milliman Inc is NOT a BBB Accredited Business.

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