Complaints

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/14/24:- Received a parking ticket inside parking lot reserved for Dicks parking.This parking ticket is invalid because I was there to get food. My girlfriend didnt want dicks, and ordered food from a ****************** across the street. It was ready so I picked it up. It was less than 2 minutes I was gone from my car.When I went to throw the food in my car to get a burger from Dicks, someone was putting a ticket on my car and taking a picture. It is $75, so there was no way I was going to get a burger. Someone definitely was being predatory here.

  Business response

  12/18/2024

  Please see attached.

• Initial Complaint

  12/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Parking tickets in unmarked stalls and blocked and obstructed vehicles block signs thats are not visible and or clearly marked.

  Business response

  12/16/2024

  Hello,
  
  Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ************************************************************************ . As soon as this is received,we can then review your specific appeal.   Thank you.

• Initial Complaint

  12/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Received ticket from Diamond Parking on 12/07/24 with a "Final Notice" for 'unpaid parking tickets' despite paying for parking via ***** Pay on **********. Checked City of *******'s municipal court website for any unpaid parking tickets and found none.

  Business response

  12/10/2024

  Please see attached.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I parked at one of their parking lots. The board in front of the parking said customer ********************** 3 hrs. It never mentioned anything else. Once I came back to my car, I saw a parking ticket of $86.50 I have no clue why they gave me this ticket. I will not be paying it. I also disputed the ticket with them on their website but they denied my claim. They are scamming people of their money. There are many posts on the internet that talks about how they issue tickets without valid reason.

  Business response

  12/09/2024

  Hello,
  
  Our goal with any customer, is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.  This location is private property and has the parking rules posted.  It is to be monitored at the request of the property manager, and Diamond Parking is provided a list of specific rules and is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use.  I have reviewed the notice and see it was issued for No Permit Displayed as they were parked in a stall marked reserved only for one of the tenants (as seen in attached photo, also available online). The stalls are strictly reserved , whether the business is open or closed. Unfortunately, the notice is valid.
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  November 25/2024 at 1:12pm I parked in a pay parking lot at *****************************. When I went to go pay at the meter, I noticed there was no option for debit, nor an option to tap a cc (I only carry a debit card and Apple Pay). I was determined to pay for my parking and noticed a meter about 30ft down the way in the same parking lot. It accepted tap, so I paid for 1hr (expiring at 2:12pm). When I got to my car at 2:05pm I had a ticket stating the time of infraction being 2:03pm. When I got home I made an appeal with Diamond Parking sending a photo of both my receipt and the ticket they gave me and they declined almost immediately. Im frustrated at the limited payment options on that first meter and feel that I shouldnt be penalized for finding another meter and trying to pay in any way I could. If they are that rigid with their parking, the options for people to make payment should be there. I feel like a lot of this explains the ** rating they have with the BBB. The reference # to the ticket is ********. I can provide a photo of both the ticket and the receipt from the 2nd meter I paid at if needed. I feel as though I was wrongfully ticketed and appreciate you looking into this for me. Thank you very much.

  Business response

  12/09/2024

  Hello,
  
  Our goal with any customer,is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
  Please note that this location is Private Property and all parking rules have been created by the property owner(s).  Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility.  The lot in which they were ticketed is a pay parking, at all times.  As per the photos on file, the vehicle is parked directly in front of the pay parking sign (see attached photo). The purple **** is one of the signs which offer an option to pay with Apple Pay.  Their payment was made was for the City of ******* which is quite a distance and on city property. The notice was appealed which resulted in a denial as the agent was not permitted to accept the receipt submitted. Diamond Parking cannot recoup funds from the city or different companies that were paid in error. We will,however, offer a one-time courtesy, offer a reduction to the amount of $45 which will hold until the end of business day Dec 11th,2024.   Thank you.  Have a great day!
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******

  Customer response

  12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lauren D***

• Initial Complaint

  11/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Diamond Parking Ticket License Plate# ****** $126.50 Reference # ******** Date of Issue 07/29/2024 Time 17:37 Location: ********************************I stopped to use the *** machine at 7/11 store at this parking location. There was a problem with the *** machine and I was on the phone with them for 25 minutes. After the call, I returned to my car and found ticket attached. I was at this lot, tops 35 minutes, well under the 1 hour free limit posted. Totally unjustified !!! Ticket was sent to collection and they would not listen to my side. I reguest the company retract the ticket and advise the collection agency. I will not pay this ticket.

  Business response

  12/09/2024

  Hello,
  
  Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. One of the rules posted is that they are not permitted to leave the property without their vehicle, or they can be ticketed and/or towed. This is one of the terms and conditions posted on the signage. They can park for free while conducting business on the property.  Once they leave the lot they are in violation. Specifically in this case, they were witnessed by our patroller leaving the lot which put them in violation, as stated on signage, and the patroller is contracted to immediately issue a notice.  We have reviewed this case and will void this as a one-time courtesy. Thank you!
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******

• Initial Complaint

  11/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ****** a new vehicle with a dealer issued temporary plate. Paid for parking. Still got a ticket.

  Business response

  12/02/2024

  Hi *****,
  
  I apologize that you had a complication with your parking experience. Entering the correct plate information is how paying customers are identified. The notice was immediately voided when the license plate on the vehicle was provided. In the future, please do not hesitate to reach out to us with any questions or concerns. We strive to provide the best customer ********************** experience to our community. Thank you for being a valued customer.
  
  Have a wonderful afternoon,  
  
  ******* Betts | Area Manager ******* Self-Park 
  Diamond Parking Services

  Customer response

  12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 18th we had attempted to use ***** location 3154 in *******. We tried my husband's credit card to pay for a 2 hour ticket. It said declined. We knew this was not true and remembered last time we were there, the parking person said the machine was a bit temperamental and try sliding your card slower. We tried this method again as it worked the previous time and it said declined yet again with a communications error. We tried another credit card.. same thing. 3 different credit cards.. all declined results. Yet all of a sudden our banking institute let us know that parking charges had in fact occurred. 7 parking charges ( $38.99 in total) appeared on our cards. I tried calling the numbers on the machines but couldn't get a live person. I tried calling the number that was posted on our **** account for this charge and spoke to a guy who said he receives these calls all the time and not sure why his number is on there. He actually said "good luck I hear it's impossible get someone" I tried the app to see if I could find some way to get ahold of someone on behalf of my husband but was unable to. We walked out of his appointment and saw a ticket on the vehicle stating we needed to pay ***** within 10 days or ****** after 10. I followed up with the appeals dispute and provided them numerous pictures of the kiosk we were at, the charges on the 3 different credit cards that showed we had actually paid 7 times upon our arrival for this 2 hour parking. and yesterday we received a notice they declined our appeal. How can you decline something when you can clearly see we were charged 7 times for a spot IN THE SAME parking lot that is associated with our license plate. We asked for the ticket to be waived as well as 6 of our other charges be reversed as this was clearly an error with their machine. I will be following up with social media as well as contacting other consumer news programs so people are aware and we will continue to try to get this wrong righted.

  Business response

  12/02/2024

  Hello,
  
  Thank you.  We will have our team reach out to them regarding clarification/resolution of this matter.  Have a great day!
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******

• Initial Complaint

  11/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am disputing the parking tickets issued to me during a brief visit to drop off items for a friend on the second level! I was only there for a short time, and this was an emergency situation where I had to help her. As someone with a disability, I cannot quickly return to my car, especially as I was dealing with a severe headache at the time! I also made an effort to ask my friend about parking, but she was unsure of the rules.When I contacted your staff to explain the situation, I was met with blatant rudeness and what I consider discriminatory treatment! Despite my clear explanation of the emergency and my disability, I was dismissed, accused, and threatened with having my car towed. This behavior was not only unprofessional but also deeply insensitive to someone already facing financial and medical challenges!I am on financial assistance and cannot pay these tickets! I am already struggling with medical bills, and this has added undue stress. Your companys actions and lack of accommodation for my circumstances feel like a blatant attempt to profit at the expense of vulnerable individuals!I demand that these tickets be waived immediately! I also urge your company to address the discriminatory and predatory behavior exhibited by your staff. This treatment is unacceptable, and I expect this matter to be resolved without delay!

  Business response

  11/25/2024

  Hello,
  
  Our goal with any customer,is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
  Please note that this location is Private Property and all parking rules have been created by the property owner(s).  Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility.  The lot in which they were ticketed is a pay parking, at all times.  Our patroller has no way of discerning how long the vehicle would remain parked without having paid. If payment cannot be made, they are not permitted to park. As per the photos on file, the vehicle is parked directly in front of the pay parking sign (see attached photo on file).  They stated the meter was on the other side of the property , however, there is no meter on the lot. The vehicle is parked in front of the payment option as pictured. The notice was appealed and the agent, as a courtesy, reduced the notice in half but was met with refusal and accusations of discrimination. Parking in a paid lot without payment is not permitted for any amount of time. We will offer one last courtesy and extend the reduced amount until the end of business day Nov 28th.   Thank you.  Have a great day!
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******

  Customer response

  11/27/2024

   
  Complaint: 22588983
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** I

  Customer response

  12/04/2024

  Subject: Request for Fee Waiver and Further Clarification

  Dear *** *****,

  Thank you for your response. I would like to provide further context regarding this situation and formally request a waiver of the fees.

  On the day in question, I was not feeling well but still had to drop off items for my friend. My physical condition made it difficult for me to navigate the parking lot and locate the payment option. I asked my friend in the building where the meter might be, but her definite response was that she didnt know. Despite my efforts, I could not find the meter and had to complete my task quickly.

  Additionally, there was a fire alarm that day, and everyone had to evacuate the building, which added to the chaos. I noticed that many workers avoided parking in the lot, suggesting potential operational issues with the parking system. This raises concerns about accessibility and the clarity of the signage, especially for individuals like me, who were physically limited at the time.

  This situation feels discriminatory because my physical concerns, which prevented me from paying the fees, are not being acknowledged. Enforcing parking rules without considering such circumstances unfairly penalizes individuals who are unable to comply due to legitimate physical limitations.

  I kindly request that the fees be waived entirely in light of these circumstances. I also encourage further investigation into the accessibility and clarity of the parking system at this location to prevent similar issues for others in the future.

  Thank you for your understanding and consideration.

  Regards! *****

  Business response

  12/18/2024

  Hello,
  
  The lot in which they were ticketed is a pay parking, at all times. As per the photos on file, the vehicle is parked directly in front of the pay parking sign (see attached photo on file).  If payment cannot be made, they are not permitted to park,for any amount of time. Doing so will result in a notice being issued and/or tow.  This is also stated on the sign. We did offer a courtesy reduction on 2 different occasions, each with a deadline, however, neither were utilized.  Unfortunately, the notice is valid and now fully payable online.  This matter is closed on our end.
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******

  Customer response

  12/19/2024

   
  Complaint: 22588983
  
  I am rejecting this response because:

  Subject: Re: Parking Notice ***************************************** you for your response. I would like to clarify a few points regarding the situation.

  On the day in question, there was a fire alarm that caused disruption, and I believe this context is important. Additionally, the reduction amounts offered have been inconsistent, changing back and forth, which gives the impression that the offer was not legitimate from the outset.

  I was also offended by the suggestion that I should not drive because I cannot see. To be transparent, I was unaware of the specific parking procedure that day because there was almost no one present, and I did ask around to understand how to proceed. Despite my efforts, it seems your process has been applied in a way that feels both unfair and forceful.

  Moreover, the shifting reduction amounts and the approach taken in this matter come across as dishonest. Given these concerns, I feel it is important to address the broader implications of how this situation was handled.

  Sincerely,
  
  Lisha 

• Initial Complaint

  11/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We had filed an appeal to show that we had displayed the parking pass and that we were in fact visitors of the location in lot G0123 - ******. We went in to grab the Parking pass and later came back to a ticket. Business stated that the resident's are to meet the guest in the parking lot however, the resident recently had a baby and could not leave the residence. We fully had the intention to display the permit - and did in fact display the permit.

  Business response

  11/25/2024

  Hello,
  
  Our goal with any customer,is to provide the reason the notice was issued to prevent it from happening again in the future.  The notice was issued for parking in visitor parking without permit.   Tenants are made aware that they are to bring pass to their guest when they arrive, so as their vehicle is not parked without the permit being displayed.  When the patroller arrived, the vehicle was not displaying permit.  He is then contracted to issue a notice immediately.  This will be cancelled as a warning/onetime courtesy. If this should happen again in the future the notice will be considered valid.Thank you.
  
  
  Regards,
  
  ****** *****
  MANAGER PARKING SERVICES ******
  

  Customer response

  11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩