Complaints

This profile includes complaints for A Place for Mom Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A Place for Mom Inc

  701 5th Ave Ste 3200 Seattle, WA 98104-7055

  
• 

  A Place For Mom, Inc.

  530 5th Ave Fl 25 New York, NY 10036

• 

  A Place for Mom Inc

  1300 Dexter Ave N Ste 400 Seattle, WA 98109-3572

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,A few months ago, we were contacted by a representative from A Place For Mom (APFM). He said APFM vets leads who need care at home then sells their contact. The fee to get a lead was $55. We informed him we want private pay leads that require 40hours of care a week. We told them we do not accept ********* One of the first leads they sent was a person who was looking to pay with ********* Another lead informed us they already had a caregiver as of the same day we got the lead referral. We requested for those 'leads' to be returned.Every time they sent us a lead, we called them within minutes& followed up with emails & calls for weeks yet none of the 5 leads replied to us, not even to tell us they already found another caregiver or no longer needed our services. We got a call from ********* informed the rep that the leads are not responding to us. She said for some reason the leads tend to go silent after their information has been provided to numerous agencies. We spoke to another rep who said they do *** care if the 'leads' reply or not.APFM created a profile of us on their company's website, so when people ****** us by name, they may be directed to APFM's website, then APFM sells us our own potential leads contact information. We kindly asked them to remove our profile from their site& close our account, they told me they had removed our profile from their site but it was a lie, they never did. When I followed up with them over a month later, they changed their tune& are now Refusing to remove our profile from their website & are demanding we pay them $275 for the 5 'leads' they sent us, even though none of them ever responded. They have no right to keep our profile on their site. They have our account on suspended status because we informed them we do not want any more of their 'leads'. We want them to remove our company profile from their website, remove ALL of our information from their website& close our account with a bill adjustment please.

  

  Business Response

  Date: 11/06/2023

  Thank you for sharing your concern. A Place for Moms listings are for families interested in researching and locating senior care for their loved ones. However, due to your concern, we will remove your listing on our site.
  
  Regarding your invoice, we offer a pay-for-lead service, and you were charged for the referrals sent to you. Weve reviewed your account and how the program was explained at sign-up, and the referrals you have been invoiced for are valid.

  If you have any further questions or concerns, please email us at ************************************.

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20797500
  
  I am rejecting this response because:

  At no time during sign up were we informed that the leads go silent after they have been referred to an agency and yet your own representative said that to us during a call. May you please provide to us whatever information you reviewed to come to the conclusion that your services were well explained to us? Please review our phone conversations with your representatives so you may hear for yourself. If quality of service is important to you then surely your representatives are required to make notes after phone calls. The second to last phone call we had with your company was the one during which we were told that for some reason the leads tend to go silent after their information is passed to an agency. During the last phone call, we were told that your company does not care if the leads call back or not, which has been confirmed by the manner in which you are responding to this matter of five leads never ever once replying to us. If you signed up with a lead company, then one of their representative informed you that the leads tend to go silent after being passed to agents, then another representative informed you that the company does not care if leads reply, would you be inclined to pay for 'leads' that never ever once replied to you? One of the people we referred you to (******************** located in the ************ ******** area) confirmed that after paying you $900 for leads she only got one lead that even came close to meeting her requirements. So no, we do not agree that your services were well explained to us. Your company has made $900 from us referring you to that one agency, and we referred you to a few others. Of course this was all on the same day we signed up with you, prior to realizing the leads don't respond . You informed us over a month ago that you had removed our profile from your website, then when we followed up, you told us you would not do so until we pay. It was not explained to us at sign up that your agents would blatantly lie to us. We are asking you, taking into consideration the words of your agents and that the leads never responded to us, to please remove the charges from our account. Thank you for the consideration.
  

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  phone calls

  

  Business Response

  Date: 10/15/2023

  ****,

  Thank you for letting us know. We have made note and your information has been added to our do not contact lists.

  - A Place for Mom

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get harassing sales-type calls, always from someone different, even after asking them to stop calling me. This is tantamount to elder abuse because they keep calling.

  

  Business Response

  Date: 10/12/2023

  *******,

  We appreciate you notifying us of your experience. We can confirm that we have added your information to our do not contact lists.

  - A Place for Mom

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are aggressive sales people. I was gathering information for my parents on area assisted living options. It seemed as if this site could help compare them. I just needed info at this stage. The site required a phone number to see your results - I IMMEDIATELY began receiving phone calls from different numbers which are not identified. So far they have called me 9 times from noon -9pm. I finally answered at 8:45pm and told them to stop calling me!!Now I see that they have been sued for this issue in the past. Unscrupulous, aggressive marketing practices - especially in an area that is already fraught with enough emotion.

  

  Business Response

  Date: 10/01/2023

  It doesn't look like our response posted and is not in the history of communications. Recently we switched who was notified on the account and hopefully this didn't cause the timely response to slip through. Is it possible to still provide a response here? We have taken the desired action. See response that was shared and in our records below: 

  *****, 

  Thank you for bringing your experience to our attention. We do understand what an emotionally challenging time you're going through and have confirmed that your information has been added to our do not contact lists and you've been opted out from future communications. 

  We provide caregiver resources online at www.aplaceformom.com should you need any support and guidance for your parents that you can access at any time without filling out any inquiries or forms.

  - A Place for Mom

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want A Place for Mom to stop contacting me, to stop contacting facilities as if they represent me or have any business with me, to contact facilities to which they have given my name and information or claimed me as their customer and tell the facilities ******************** has no association or business with me and cannot and will not collect payment for me from any facility or business, and to remove me from A Place for Mom's rolls entirely. I've repeatedly asked them for this, but they never have let me go--for years.A facility person told me A Place for Mom gets paid if they send the facility the name of someone who enrolls in the facility. She said if you're with A Place for Mom, the facility can't offer you the breaks and incentives they would if you came on your own since they have to pay A Place for Mom. A Place for Mom did NOT select places that fit my needs or help me with what I didn't already know. They sent me a list of pretty much every facility in the area that they get money from, so no matter where I went on my own, A Place for Mom would get paid. I never meant to enroll in A Place for Mom. I think I clicked on what looked like a specific facility but it was APfM. And they won't let me go. I asked to be released long ago, but for years now, I get email from them and am still ensnared in their clutches. Once I clicked on them, I was trapped apparently forever. If they email me and I reply a plea to let me go, I think I may be re-enrolling because I replied.

  

  Business Response

  Date: 09/20/2023

  ******,

  We appreciate you reaching out and sharing your experience. We can confirm that we have added your information to our do not contact lists and opted you out of future communications.

  - A Place for Mom

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20579289
  
  I am rejecting this response because:  I not only do not want to get communications from A Place for Mom, but AS I WROTE IN MY COMPLAINT, I also want A Place for Mom to stop contacting me, to stop contacting facilities as if they represent me or have any business with me, to contact facilities to which they have given my name and information or claimed me as their customer and tell the facilities ******************** has no association or business with me and cannot and will not collect payment for me from any facility or business, and to remove me from A Place for Mom's rolls entirely.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/28/2023

  BBB closed the case as "answered," but the business's answer was that they will continue to make money on me by defrauding retirement facilities.  BBB is helping businesses.  I met the founder of BBB at a friend's house for dinner, and I'm sure he'd be disgusted by what BBB has become.  I certainly won't bother to use it again.  It's as bad as the frauding businesses it SAYS it exposes.  I won't bother to waste my time on BBB again, in any way.  It's like the companies that write false positive reviews.  I'm disappointed and, frankly, disgusted.  How do you live with yourselves and the legacy left by the founder?

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with A Place for Mom with my company, ***************************** I sold my business on 10/14/2022 and my contract with A Place for Mom was cancelled and confirmed cancelled in writing. The buyers of my company signed a new contract with A Place for Mom and provided them an **************** Card for payments. A Place for Mom failed to deactivate my credit card and subsequently charged my credit card a total of $12,424.68 for services that were provided to the buyers of my company. Upon notifying A Place for Mom of the fraudulent charges, they responded, in writing, informing me that they are refusing to refund the fraudulent charges, and that I would need to collect payment from the buyers. This fraud is unacceptable as A Place for Mom did not have a valid contract with me and charged me for services not provided to me.

  

  Business Response

  Date: 09/19/2023

  *****,

  Thank you for bringing this to our attention and for providing the information to aid our investigation of the issue. Following a review, we have determined that a refund should be issued, and we will send you a check to the address provided.

  - A Place for Mom

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online contact to an independent living website caused an IMMEDIATE within a minute phone call from A PLACE FOR MOM. They hadn't been contacted at all and we didn't;t want to contact them at all. The woman spoke over me when trying to ask that she stop talking and remove us from their contact list causing me to to hang up. There have been SEVEN more call on this day all from APFM. Unsolicited and farm far more than disturbing and aggravating. Now texts, emails are coming in from them also. I have a very ill family member who is often caused to try and answer a phone or asks questions about what is going on. He is deteriorating as we speak. WHO in the h*** is this so called company to harass, intimidate and act as a boiler room sales forced? This is a PLACE FOR H*** They do get paid, just not by you. HELP

  

  Business Response

  Date: 09/08/2023

  *******, We appreciate you bringing your experience to our attention and are sorry to hear about your very ill family member. We can confirm that your information has been added to our do-not-call list and unsubscribed from text and email communications. Please let us know if there is anything else we can do to help. - A Place for Mom

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20547869
  
  I am rejecting this response because:  The company is PERFECTLY aware of their own processes initiated IMMEDIATELY upon ANY innocent contact with any go their "MANY" websites that they are attached to. It not POSSIBLE for this company to not know and in fact CONDONE an onslaught of unsolicited phone calls and emails from virtually anywhere in the country.  This IS how they make their money while falsely advertising that it is a FREE service, but any of 'their' provider contacts DO pay them at the expense of innocent people, They ARE nothing more than a boiler plate cold call cheap basement operation cmaflouging themselves]ves as a professional and legitimate business. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get many calls from Senior Advisor per day wanting to review my ******** options with me. I have done this with another company I am on the do not call list. I tell them to take my number off their list. I request to speak with The supervisor. What I want is never done. I have yet to speak with a supervisor. I want them to stop calling me!

  

  Business Response

  Date: 10/01/2023

  *****,

  We can confirm that the info you provided is not in our system. We've added this info to our do not call lists and opted you out of any future communications and mailings.

  - A Place for Mom

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business keeps calling me and sending numerous other businesses to me for inquiry about assisted living after I have told them numerous times we did not need their assistance.

  

  Business Response

  Date: 09/08/2023

  ********, Thank you for bringing your experience to our attention. We can confirm that your information has been added to our do-not-call list and unsubscribed from email communications. We will also request that the referred communities stop reaching out.  - A Place for Mom

  Customer Answer

  Date: 09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, this is the second time I am filing this complaint. The original complaing # is 19917642.Last year we acquired a building that is listed on your website. We converted it to apartments so it is no longer senior living. The listing has been removed from A Place for Mom's main website but not it's many subsidiaries. Please ask them to remove our listing from all of their websites.Some examples:********************************************************************************************** *********************************************************************************************** ***************************************************************************** It is not always clear until i call whether these businesses are connected to a place for mom. Please ensure we have been removed from all of their partner websites.Thank you!

  

  Business Response

  Date: 08/23/2023

  ******, We can confirm that we had previously removed the photos, description, and reviews from the ******* page and marked it as closed on *****************. We have since deleted the entire page from the site. We can also confirm that we are not affiliated with the other sites -- assistedlivingnearme.net and familyassets.com. Please let us know if there's anything else we can do to help.
  
  - A Place for Mom

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, when I attempt to contact the other sites I listed I am forwarded to your phone lines, which is what caused me to assume they were affiliates. Clearly there is some sort of relationship there. If you could put me in touch with someone from those sites so I could get them to take these listings down I would greatly appreciate it. 

  Sincerely,
  
  ***********************