Business Profile

Window Glass

Milgard Windows and Doors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

This profile includes complaints for Milgard Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

162 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Milgard was contacted October of 2023 and told that our French Doors leading out unto our deck would no longer open as the lock refused to unlock or open. This was determined to be true during an 11/6/2023 service call. the door locking mechanics was no longer available and a new door was selected on April 15 (after it was determined the original door could not be fixed) 2024. The door replacement was turned over to ***** **** - Product Liability Manager *************). We have called him several times and he no longer answers or returns our calls. My wife called Milgard twice since and asked why we haven't received a replacement door and there have been no results. (Milgard products come with a lifetime warranty.) We would like to have our doors replaced so we have easy access to our deck again. Note: We have had positive results in the past with Milgard.
Business Response
Date: 04/24/2025
Hello, I've notified our management team of the lack of communication on this case and requested we have someone reach out to you as soon as possible.
Customer Answer
Date: 04/24/2025

Complaint: 23156514

I am rejecting this response because: We have been waiting for close to two years to get our doors repaired. An offer to reach out to us "as soon as possible" is just more of what we have been hearing for a long, long time.

Sincerely,

****** *******
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we purchased a new house they have milgard windows the seal broke on many of the windows and theyre all fogged up. Weve called milgard multiple times.Cannot get anyone call back. We filled out an online form for warranty over a week ago and nobody has got back to us. We cannot find a telephone number talk to a *** anywhere and cannot get anybody to help us out with their lifetime warranty.
Business Response
Date: 03/31/2025
Hi ***, there was an issue in our system and the case was not distributed to the proper service member. I have pushed this message through and our service team will be in touch soon.
Customer Answer
Date: 04/08/2025
Never got a response from them, just a response saying "technical problem" and now case is closed I have been informed, very let down as even making contact with them for resolution was not even achieved.
Business Response
Date: 04/10/2025
Our service team has found that this case is out of warranty.
Customer Answer
Date: 04/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased complete Home window replacement for my Home through Lowes-***************** ( the windows are manufactured by Milgard ), The back bedroom window has been a leaking problem every rain storm. I have contacted Lowes and Milgard about this problem, Lowes tells me that this is not an installation problem and is past their 1-year warranty period. Milgard tells me this is not manufacturing problem and is not covered by warranty. The window center pane has been replaced once already because it filled with water. I have written and provided pictures, videos and a full description, I have given both company's plenty of time to respond and make this right, both company's refuse and tell me this is my problem. Please help me
Business Response
Date: 03/31/2025
Hello, thank you for providing this information. I have reached out to our service team to see if there is anything that we can do to assist in this instance.
Customer Answer
Date: 04/14/2025
I called Lowes Warranty, ***************** & the Project installation departments. I had an appointment to inspect my window yesterday but that appointment was cancelled by the Lowes window technician. The window install tech called to say " this is not what I do", he sent me an email with more forms to fill out. Between Lowes & Milgard this is going on 5 + weeks to try to get this problem resolved, I have provided all information/paperwork,videos, pictures and a complete explanation of what the problem is. I keep getting the run-around from Milgard (saying "we do not do window installations and only build windows") and Lowes (saying "this is past the normal warranty period and it is a Milgard problem"). I can't believe the poor level of customer service from both compans. I paid for new windows for my Home and had them installed so there would not be any problems, all I'm getting is frustration with both companies pointing the finger at each other "saying this is not our problem it is theirs". I now think they do this on purpose to create a loophole to avoid taking care of the Customer and doing what is Right!
Please help Me !
**** *******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is no way to contact Milgard's headquarters, but the little info that we can find indicates that they are out of ** with several other offices throughout the **. The ** is now operating under the name of ************ and the CEO is **** ****** (no way to contact and **** will not give any info). We filed an online warranty claim back in Oct 2024 for our wrapped threshold on a sliding door. Our house is only 7 yrs old. Milgard sent a service tech out (from **) on De ************************************************************* Jan. ** date, all we have received phone calls saying that the scheduled appoints had to be cancelled, as the part that came in is not the right one. We have talked to their CS **** several times and still can't get a straight answer as to why they can fix the door. As of yesterday (3/12), a gentleman called and said that the part that they were supposed to install tomorrow (3/14) is still not the right one and they cancelled the follow-up appointment. The gentleman could not give us any ***. Would Like this issue resolved before it gets hot again. Unfortunately, if you look up Milgard or Miter on line the only way to talk to someone is to contact their *************************** which has not been of any help. According to their website they think that they are the only Window and Door **mpany available to potential customers.
Business Response
Date: 03/17/2025
Hello,
We have ordered your parts and our service team will contact you when they come in.
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made several attempts to contact Milgard about replacing windows at our condo in *********. The windows all have moisture in-between the panes. I have sent at least 10 or more emails as well as made phone calls to the company. They warranty the windows for life. This is the 3rd time that windows have needed to be replaced. Every time I call, I get a different person at the call center. They make empty promises to call back in one or two days to follow up and have yet to keep that promise. Last summer in August they came out to look out the windows and never followed up. When I called back a month or so ago, they had closed the case without us even knowing. I have also left two messages with a supervisor. She has never contacted me.
Business Response
Date: 03/17/2025
Hello,
It looks like we have a technician coming out on 4/1! Please let me know if you find this to be incorrect.
Best,
******* W
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase date :11/04/1999 for $3700.00 with Lifetime warranty.From ******************************************* May of ***** ,reinstalled new windows because of improper installation originally,resulting in flooding in the upstairs bedroom and bedroom below,during a rain storm.On 12/22/2021 we contacted Milgard about a crack in the frame of the window in the upstairs bedroom.For two years they made appointments every three months to repair it.Never had the right size frame for the ********** they are just ignoring us.Not responding at all.
Business Response
Date: 02/12/2025
Hello, Can you please send over your case# so we can look into this for you?

Thanks!
Customer Answer
Date: 02/25/2025
> Case number
> 738980513746E

***** ******
Business Response
Date: 04/10/2025
Per our service team we will offer a new window and are waiting on labor estimates
Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The summary of my problem:In conclusion: Since Feb 2024 Milgard has admitted their patio doors have exterior cosmetic manufacturer defects that cannot be fixed, and that one of the doors has both cosmetic defects as well as a functional defect that they already agreed to fix but have not. I have requested from Milgard two replacement sliding doors in all black to be installed at my expense. However I am unable to get action or even contact from management in order to resolve this dispute. I ask that you, the Better Business Bureau assist in this dispute as I would be very appreciative to get this resolved. Ive uploaded the detailed history and issues by a separate attachment document to the BBB site claim forms.
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 18, 2022 Case# ******** This was the first documented claim against Milgard Manufacturing. I was contacted on June 7, 2022 by a Representative of Milgard Miles ****** via email. He provided his contact information and offered to discuss the issue. I spoke to him a few days later via phone conversation where I explained the issue and he said he would investigate a possible solution. Also, he stated that this series (model) should not have been sold in cold weather environments. During 2022 I spoke with Miles, I believe one more time by phone which he did not have any answers however assured me he would keep working on it. The winter of 2023 was extremely cold with am temperatures reaching (-11) degrees F. which resulted heavy built up condensation which froze on the inside frames. During this period, I left messages with Miles to get answers to this complaint. I did not receive any responds and then files another claim with Milgard and included the current issue as well as informing them we now have interior damage to the windowsills, wallboard and floor base. Attached is the second claim Case# ******** copied from there form.
Business Response
Date: 01/03/2025
Hello,
My team has been made aware that this case has been opened and we are working internally towards a solution.
Customer Answer
Date: 01/03/2025

Complaint: 22706431

I am rejecting this response because: Milgard **** had stated on a phone call 11/15/24 at 1:53 PM that Milgard Manufacturing has denied this claim. They claimed the window is not defective and had performed as it should, however due to the cold climate these are installed in the window frames can develop condensation then freeze. I stated, Form THE BEGINNING, this is not a claim of defect in manufacturing, however it is a defect in the marketing, disclosure and sales representation which is no fault of the customer. ********************** through it's lack of information on it's broacher, technical installation guide, dealer and or distributer education of a potential issues of sever condensation due to adverse weather or climate conditions, is at fault.

Sincerely,

**** ******
Business Response
Date: 01/27/2025
Unfortunately **** is correct in his statement and the dealer that these windows were purchased through should have better communicated which window style would provide optimal performance
A note from our service team - "H/O has A250 window series and what this issue is all the windows in the home is producing condensation on the interior of the windows which freezes due to temperature change. This is not a warranty issue. The dealer should have talked about the possibility of what could happen to the windows in cold weather. Hopefully this helps."
There is no further action on the MILGARD end
Customer Answer
Date: 01/27/2025

Complaint: 22706431

I am rejecting this response because:
The "Dealer" was not informed of the potential of condensation. I have spoken with the Dealer and the Milgard field representative Miles ****** as well as the Milgard Windows & Doors
Customer Service Team many times on different occasions regarding the condensation issues. The issue is the Dealer was not properly educated from the field **** nor any literature provided to them. Miles ****** has admitted to me as such. This is year Three in trying to get Milgard Windows and Doors to correct a defect in there marketing which now is causing potentially tens of thousands of dollars in damage to our house.
Please ask Milgard Window and Doors if they are willing provide remedy for this issue.
Sincerely,

**** ******
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fall 2022 purchased 10 Milgard Ultra C650 windows and 3 C650 doors in bark with oil-rubbed bronze hardware. Stored inside house and installed spring 2023. Summer 2023, warranty claims filed:Improper closing of kitchen swing door Weather-stripping separating from base frame on bedroom sliding door Small gap bottom of living room sliding door when fully closed Weather-stripping separating from sliding bedroom door Incorrectly sized screens sent for 10 windows Rail and stile on door frame separating on sliding bedroom door Repairs/Replacements Addressed Kitchen swing door repaired, and new weather-stripping provided but not installed.Correctly sized window screens delivered - not installed.Representative stated small gap at the bottom of living room sliding door when fully closed is ********** weather-stripping for bedroom sliding door was delivered but not installed.*Not notified that 10 window screens were incorrect size. Issue became evident during window cleaning. Contractor contacted Milgard and informed them incorrect screens delivered. Another warranty claim submitted to receive correct screens.Not Resolved Rail and stile on door frame separating on sliding bedroom door Adhesive oozing from seams on swing kitchen door and sliding living room door Attitude Representatives who came for first warranty visit were respectful and assured me that all would be resolved.Representatives who delivered weather-stripping and screens - rude and dismissive.During phone call to Milgard about rail and stile issue and adhesive oozing, representative was respectful but suggested from photos that window frame appeared to be hit. An in-person inspection requested to show that rail and stile were separating due to lack of adhesive. Representative promised to address problem, but no response.Another warranty claim submitted on 6/19/2024 (Case# ********) but never contacted. Another claim filed 9/2024 - no reply.
Business Response
Date: 12/13/2024
Hello. I've notified our service manager of this issue and requested they contact you as soon as they can so we can work towards getting this fixed.
Customer Answer
Date: 12/15/2024

Better Business Bureau:

We have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to us. It is agreed that a representative (name not provided) from Milgard will contact us to resolve - repair or replace - the product problems. We wish Milgard to resolve issues stated in attachments filed in the complaint.

Sincerely,

******* And ******* **********
Customer Answer
Date: 02/19/2025
The business communicated with BBB stating that they would contact me to resolve the problem. This method of resolution was accepted. To date no communication has been received from the business. A new warranty complaint was also filed with Milgard on 02/17/2025. Copy of confirming email below: Case Confirmation Details: Date: 2/17/2025 Case#: ******** SO# & SOI#: Contact Name: ******* ********** Property Address: ***************************************************** Additional Comments: Complaint filed with Better Business Bureau; Milgard representative stated to BBB in written communication to BBB that homeowner to be contacted to resolve the problems. To date, homeowner has not been contacted by Milgard. Description of complaint: Fall 2022 purchased 10 Milgard Ultra C650 windows and 3 C650 doors in bark with oil-rubbed bronze hardware. Rail and stile on door frame separating on sliding bedroom door (photos attached) Adhesive oozing from seams on all doors and many of windows Homeowner is retired contractor. BBB, ***************************************** or ************ Case Number: #******** The initial complaint is attached in Uploads. Below is a copy of email from BBB with Case Number. Company: Milgard Windows and Doors Consumer: **********, ******* and ******* This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********. Please click on the link below to access BBB's *************************** System to read this message. Go to: *************************************************** Enter Code: 72145132DAB4C This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at ***************************************** or ************. Thank you.
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/20/2024 Milgard lifetime warranty window replacements Service personnel denied replacements due to window blinds, chandelier, furniture not removed, didn't have enough guys for job. Two windows were replaced with defective windows. Been a customer for 18 years. Never had these issues. Installed with existing obstacles, and two men. Now they claim new policies. I am a senior unable to remove blinds up 30 feet etc. They told me to hire someone.
Business Response
Date: 01/03/2025
Hi *****, Can you please provide the service case# that you were provided? I will happily follow up with my team on this.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Milgard Windows and Doors is NOT a BBB Accredited Business.