Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company called zoominfo is selling my personal information and now I'm getting a flood of calls to my personal cell phone number I do not give out and they know my full name, company I work for, position, and my personal cell phone number. This is getting ridiculous that they can even get away with doing this.

  Business Response

  Date: 11/22/2024

  Hello,
  
  Thank you for your inquiry. We have been unable to locate any profiles associated with the information you provided, including the phone number **************. If you already removed your information via our ************* please disregard the remainder of this message.
  
  Any additional information you could provide would assist us in locating your profile. Helpful information would include a ZoomInfo URL, business email address, or full name and company name. If you received a data collection notice, please feel free to forward the original email you received as it may help us locate your record.
  
  ZoomInfo honors all valid requests for the removal of individual contact profiles when made by the individual. Please let me know if there is anything else we can do to assist you.
  
  Regards,
  *****
  ZoomInfo Privacy Team

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed my personal information on zoominfo from a company I worked with years ago, and that company is now defunct. The way zoominfo has for removing personal information won't work because the email associated with that company is no more. Furthermore, how can they still be selling these outdated information as their 'product'? This is unethical to say the least, the whole idea of this company!

  Business Response

  Date: 11/22/2024

  Hello,
  
  Thank you for your inquiry. We have been unable to locate any profiles associated with the information you provided. If you already removed your information via our ************* please disregard the remainder of this message.
  
  Any additional information you could provide would assist us in locating your profile. Helpful information would include a ZoomInfo URL, business email address, or full name and company name. If you received a data collection notice, please feel free to forward the original email you received as it may help us locate your record.
  
  ZoomInfo honors all valid requests for the removal of individual contact profiles when made by the individual. Please let me know if there is anything else we can do to assist you.
  
  Regards,
  *****
  ZoomInfo Privacy Team

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22580435
  
  I am rejecting this response because:****

  Here is the zoominfo url: ******************************************************************

  This company has closed its door for more than a year! Stop selling this outdated information. Delete everything associated with this company!****

  ****************************************************************************************************************************
  
  Sincerely,
  
  X Ian ****

  Business Response

  Date: 12/09/2024

  Hello, 
  
  We have removed the company-level profile for 9Health Fairs. This change may take ***** hours to reflect.
  
  Regards,
  *****
  ZoomInfo Privacy Team

  Customer Answer

  Date: 12/15/2024

   
  Complaint: 22580435
  
  I am rejecting this response because:
  
  While it appears the company information is gone, information of many old employees still linger. These are completely outdated and wrong. They all need to go! The following urls are among the ones that have not been deleted. 

  ****************************
  ****************************
  ****************************
  ****************************

  Sincerely,
  
  X ***

  Business Response

  Date: 12/26/2024

  Hello,

  Thank you for bringing this to our attention. I have reached out to our research team to correct this information. Please note that changes to our database typically take around 3-5 business days to reflect externally and you may not receive confirmation during the update process. We appreciate your patience.
  
  Regards,
  *****
  ZoomInfo Privacy Team
  
  

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22580435
  
  I am rejecting this response because: as of Today, Jan 1, what I stated in my last message have not changed.
  
  Sincerely,
  
  X ***

  Business Response

  Date: 01/17/2025

  Hello, 

  Thank you for your patience with this matter. ZoomInfo automatically sends a notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, we do not have insight into how long this process takes to complete, nor do we have control over how search results are displayed. 

  Please follow the steps below to report content to Google. 
  1) Locate the search result containing your information and click the three vertical dots to the right of the URL
  2) Select Remove Result from the pop up menu
  3) Follow the steps relevant to the type of information you see displayed

  If there is anything else we can do to assist you, please don't hesitate to reach out. 
  
  

  Regards, 

  *****

  ZoomInfo Privacy Team 

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a one year contract for access to Zoominfo starting on 6/12/2023 and ending on 6/12/2024. I spoke with our account representative on 3/7/2024 and said we would not be renewing our contract for a second year. I have multiple emails to and from Zoominfo verifying that I canceled our account well before the automatic renewal date. However, I still continue to get invoices demanding payment for a second year. I have sent multiple emails to Zoominfo asking them to fix this and they have failed to do so. I feel that this is harassment and predatory. Fortunately, the invoices have been coming to me instead of someone unaware of the situation, who may mistakenly pay the invoice, not knowing that the account had been canceled months ago. I want the invoices and harassment to stop. Please help.

  Business Response

  Date: 11/20/2024

  Hi ******, 

   

  Thank you for bringing this to our attention, we apologize for your experience. A member of our customer advocacy team will be in touch this afternoon to discuss your renewal and work on a resolution. 

   

  Thanks, 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I signed up for an annual ZoomInfo subscription. When the account came up for renewal in March 2024, it was automatically renewed without my authorization. I immediately emailed them, requesting cancellation and stating that I had not approved the renewal. They informed me that the renewal had already been processed and could not be canceled, offering a discount instead. I declined this offer and reiterated my request for cancellation, which they ignored. Since then, Ive been receiving monthly emails demanding payment of the outstanding balance. Today, I received a legal notice via email regarding this matter.

  Business Response

  Date: 11/12/2024

  Hi Mukesh,

   

  Thank you for bringing this to our attention. A member of our Customer Advocacy team will be in touch this afternoon to discuss your renewal and options regarding the contract. 

   

  Thanks, 

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business (extract below) in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  ====================================================================================

  Hi Mukesh,
  
  My name is *** and I work on the Customer Advocacy team at **********************. It's my job to advocate internally on behalf of our customers. 
  
  To that end, my social team got your BBB complaint today and asked me to assist. 
  
  I looked into the Auto-renewal, and we are going to go ahead and void this out and close any case with our collections company.This will clear any balance on your account. All I ask is that you mark this case resolved with the BBB. 
  
  Let me know if you have any questions or if you get any further communications regarding an outstanding balance. 
  
  Thanks, 
  
  --
  
  *** *******
  Customer Advocacy Manager III
  Mobile: ************
  Office: ************
  Email: **********************************************************************

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from people who state they got my information from Zoom Info, and wish to speak to me about my place of business.I have explained to them that what they have called is my personal line. I have contacted Zoom Info and asked them to remove my number. I have gone to their website and requested to "Opt Out", which stopped the calls for about three months. Now I am receiving them again. I want my PERSONAL number removed from their database completely and entirely.

  Business Response

  Date: 11/08/2024

  Hello,

  Your contact information was removed from our platform as requested and has been unavailable to our customers since. When we removed your **********************, we also informed all ZoomInfo customers who may have had access to your ********************** of your removal request via our platforms Opt-Out List. Our standard contract terms that govern our license agreements include an obligation for our customers to remove ********************** regarding individuals included in our Opt-Out List from their own systems. If you believe an organization still holds your contact information, please contact them directly.

  Regards,
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22530571
  
  I am rejecting this response because:  The information provided by this company is a lie.  Since my initial complaint I have received two additional phone calls, both stating that they received their information from Zoom Info, and both stating they got this information within the last two weeks.   I see no reason for two unrelated companies to provide false information, which leads me to believe that 1) My information is still available on Zoom Info and 2) they did not contact their customers.

  If it is my responsibility to contact organizations who may have my information because Zoom Info provided it, please provide a full and complete list of every company that may have my information including a phone number and point of contact.

  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 11/22/2024

  Hello, 

  Thank you for your patience with this matter. An investigation with our Engineering team revealed the Privacy suppression was not completely applied to your profile upon your original request due to an internal error. We apologize for any trouble this error may have caused you. 

  We have confirmed that Privacy suppression is now properly applied to your profile. Third parties who may have had access to these details have been notified of your removal via the ZoomInfo platform. Please allow ***** hours for this change to be reflected across our systems. 

  We apologize again for the issues this error caused. If there is anything else we can do to assist you, please don't hesitate to reach out. 
  

  Regards, 

  *****

  ZoomInfo Privacy Team 

  Customer Answer

  Date: 04/24/2025

  Contacting BBB once again because I am once again receiving multiple calls a day, every day from companies who have obtained my number from zoominfo. My number is on the National Do Not Call List. It is a private number. I want this number removed. I don't want to hear another "Oh, we've already removed your number". Obviously not, as the people I have talked to (20 minutes ago) have stated they received my information within the last week. This is a dishonest and morally lacking group. Their BBB status should be F-. Additionally I will be contacting the *** and a lawyer to review my options. This is several years ongoing and I am tired of it and the lip service I receive with no actual resolution.

  Desired Resolution: 

  No further contact by the business

  
  

  Business Response

  Date: 05/02/2025

  Hello *****, 

  Thank you for your patience with this matter. We can confirm your phone number ************** is not attached to any active profile in our system and has been successfully removed. 

  If there is anything else we can do to assist you, please don't hesitate to reach out. 
  
  

  Regards, 

  *****

  ZoomInfo Privacy Team 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with ZoomInfo based on a sales call using high pressure sales. We didn't have adequate time to research the company as I usually do with any decisions that greatly affect our company. They made false claims saying they guarantee that they will 20x our business sales and it is a very useful tool to do so. This info is not accurate what so ever. I have not once got a call back or email back from any of the info they provided. Most of the time the numbers are not working or I received bounce back emails. I contacted my "account manager" and expressed concern in the first month and they said they would schedule a meeting to see if they could help. The meeting was a complete waste of my time. After 3 months I received an invoice for ***** dollars and was so disappointed with the value I get from this so called "tool" more like a scam this is just nothing but a phone book. We are a low-voltage electrical company and have been in business since 2015. We are preferred vendors to some big companies and to prove a point I went through the "intent" list and found a few of our customers on there. Since we are a preferred vendor with them I have met the CEO of the companies and many others executives. and they said they had no future plans on our "categories" that came up in the "intent" at "rating" of 96. What is the rating based off of? They sure had no "intent" on the category that had a rating of 96 when speaking with them. Since then we received a $1***** invoice that was sent to collections because we refuse to pay for a service that is not what they say it is. The high pressure sales person said "the only way it doesn't work, is if you **** use it" well I tried to use it over 150 times and got no response from all of them. I am noticing several others on here that have had the same problem. What data I would be interested in knowing is the renewal rate. That is, if they ****t get caught in the sneaky renewal clause.

  Business Response

  Date: 11/01/2024

  Hi ****, 

   

  ***, on our Customer Advocacy team, will be in touch shortly regarding your contract and any outstanding balances. 

   

  Thanks, 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22492322
  
  I am rejecting this response because: I have not been contacted to discuss?
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 11/21/2024

  Hey ****,

   

  Thanks for letting us know. *** reached out on Nov 1st from ************************************* could it have landed in a spam folder? We will have *** reach back out this afternoon.

   

  Sorry for the mixup. Thanks.

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:10/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is related to the misrepresentation of the product's functionality, return on investment, and other key features, as well as the use of high-pressure sales tactics. Misrepresentation of ROI and Platform Capabilities During the sales call, the representative stated that we could expect "a 34x increase in engagement" and a "huge increase in win rate" due to the platform's buyer intent data. He also implied a guaranteed return on investment, saying, "you'll be coming back... they always do," and that failure to generate results would only occur if we didnt use the platform. However, after hundreds of emails sent, we have seen minimal engagement and almost no tangible results. This contrasts directly with the assurances provided during the sales process and constitutes a negligent misrepresentation of the platform's capabilities.High-Pressure Sales Tactics There was significant pressure to close the deal under an end-of-month promotion, with the representative offering a "two-year price on a one-year term" and emphasizing that this was a unique opportunity. The pressure to commit quickly, without giving us time to thoroughly evaluate the product, was a key factor in our decision, and we now realize the product doesnt meet our needs.Failure to Deliver Promised Outcomes The representative emphasized multiple times that the platforms success would be guaranteed if we used it, saying, "only way it doesnt work is if you dont use it." Despite our efforts, the platform has not delivered the expected results. This failure to meet the promised outcomes violates the implied covenant of good faith and fair dealing, which requires the product to perform as reasonably expected.

  Business Response

  Date: 10/14/2024

  Hi ****, 

   

  Thanks for writing in and for your feedback. ***, on our Customer Advocacy team, is going to be in touch this afternoon regarding your feedback on our intent feature, claims made during the sales process and just the overall high-pressure sales experience you went through and to work on a resolution. 

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a cold call from a sales person. I asked how thay got my number and they said Zoom and LinkedIn are connected. I did some research and found that they must be talking about ZoomInfo. My number is not listed on ******** or Zoom. I'm wondering how they got my phone number and if this is ethical or legal. ZoomInfo somehow scours the internet and finds peoples phone numbers and sells your personal information! I am very upset as I have been getting a lot of calls from unknown numbers and have had to block unknown numbers on my cell phone. Also, I have been getting cold call emails as well with folks that have similar sales inquirys. Please tell me someone is trying to sue this company!

  Business Response

  Date: 10/07/2024

  Hello Aimee,
  
  Thank you for reaching out. We have added your information to the removal queue which will be completed within 24-72 hours.
  
  If you have any questions, please let us know.
  
  Regards,
  Sarah
  ZoomInfo Privacy Team

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested that this site remove my information, but they have yet to comply. Please assist in having them remove my information from their database. Here's the link in question - ***********************************************************************************************************

  Business Response

  Date: 09/24/2024

  Hello,
  
  Thank you for reaching out. We have added the data subject's information to the removal queue which will be completed within ***** hours.
  
  If you have any questions, please let us know.
  
  Regards,
  ZoomInfo Privacy Team

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoom info is selling my phone number for a person named **** ***. I get multiple calls a day from **** sales people and I need the spam to stop. I have asked multiple times to have my information removed from this person's account but they are not helping me.

  Business Response

  Date: 09/19/2024

  Hello,
  
  Thank you for bringing this to our attention and we're sorry for the trouble here. We have added your phone number to the removal queue which will be completed within ***** hours.
  
  If there's anything else we can do to assist please let us know.
  
  Regards,
  ZoomInfo Privacy Team