Complaints

This profile includes complaints for Batteries Plus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Batteries Plus, LLC

  1325 Walnut Ridge Dr Hartland, WI 53029-8315

• 

  Batteries Plus, LLC

  10724 W Greenfield Ave Milwaukee, WI 53214-2429

• 

  Batteries Plus, LLC

  406 Commerce Dr Madison, WI 53719-4918

• 

  Batteries Plus, LLC

  8377 N 76th St Milwaukee, WI 53223-3207

• 

  Batteries Plus

  3018 Peoples St Ste 106 Johnson City, TN 37604-4148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2025, I visited Batteries +Blubs which is located at *************************************************************** to have the battery in my watch replaced. Upon arrival, an employee named **** took my watch to perform the replacement. After approximately ten minutes, he returned and informed me that he was unable to remove the back of the watch. He suggested that I return the following day, as another employee with more expertise in battery replacement would be available. At that time, another employee **** approached and said that he could perform the battery replacement. **** took the watch and went to perform the replacement. After about three minutes, **** returned and said that he could not remove the back of the watch because it was worn down. Given that my watch was only a few years old, I found this explanation unusual. Upon receiving my watch back, I immediately noticed a significant amount of scratches on the back plate that was not present before. I expressed my dissatisfaction and requested the owners contact information. However, I was only provided with the managers business card. On the following day, I contacted ******** ******, the store manager. She was not aware of the incident. She said that she needed to speak with her employees and would return my call. She called back and relayed that her employees reported difficulties in removing the back plate due to supposed wear. She then speculated that the damage may have been caused by a previous battery replacement; despite my clarification that this was the first time I had needed a battery replacement for this watch. Additionally, she suggested that the damage could have occurred at the retailer where the watch was originally purchased. Ms. ****** suggested that I take my watch to a specific jewelry store to have the scratches buffed out, and that she would reimburse me. I declined this arrangement. I proposed that I take my watch to her suggested jewelry store, and that she pay them directly.

  Business Response

  Date: 02/20/2025

  I did speak with ***** ******* the morning following her visit to the store the previous afternoon and she explained her interaction with my employees. I contacted my employees for verification of the interaction and they both stated the watch was already worn down when Ms. ******* brought it in which is why they were unable to remove the back for a battery replacement. The back lip was worn down and the back of the watch had previous wear and damage on arrival. I asked Ms. ******* to bring the watch in for me and my watch expert to take a look at the following Tuesday but she refused and wanted something done immediately. She was also getting irritated on the phone and not able to comprehend how the watch came in with previous damage. I gave her several scenarios of how it was possible and then suggested that a jeweler could buff out the scratches but that buffing it would not fix the worn lip allowing access to change the battery. Ms. ******* could not comprehend this. 
  I asked her exactly what she wanted of me at this point because the conversation was just going in circles. She wanted us to admit that we damaged her watch which I could not do because I had 2 employees who had seen the watch and noted the watch had previous wear and tear on arrival. We do have a policy here for disgruntled customers to try to make it right even if we are not at fault. I did make it clear that we are not at fault here even though she could not comprehend this. I did try to calm the situation and told her that depending on what the jeweler said and the extent of the damage we may offer to reimburse for the buffing of the watch but that I would still have to see the watch. Ms. ******* then hung up on me. I tried to call her back immediately but she refused to answer.
  
  

  Customer Answer

  Date: 02/22/2025

  As stated in my original complaint my watch is only a few years old and this was the first time I needed to replace its battery.  I brought a watch with no prior damage to Batteries Plus Blubs for a simple battery replacement. However, I was given back a watch by Ms. ****** own admission now probably cant have the battery replaced.  The lack of comprehension in this situation does not lie with me, but rather with Ms. *******  I offered to bring my watch in for her to inspect, but she declined.  I found this unusual.  Additionally, if the watch had been in such poor condition which it was not; it raises the question of why the store attempted a battery replacement in the first place  

  Ms. ****** also claimed that she called me and that I refused to answer.  I reviewed the call history of my cell phone number, and there is no such call from Batteries Plus Blubs.  This statement is therefore a blatant falsehood  

  To resolve this matter, Batteries Plus Blubs must arrange  and pay for a jewelry store of their choice to buff out the scratches and replace the battery in my watch. 

   Complaint: 22899167

  I am rejecting this response because:

  Regards,

  ***** *******

  Business Response

  Date: 02/26/2025

  I understand that Ms. ******* is upset about a scuff on the back of her watch. We always offer a free diagnostic on any device and will always attempt to assist the customer with their needs. My employee said that he did attempt to remove the back of the watch with our pry tool but the lip of the back was too worn to grasp with the tool. The watch was then looked at by another specialist and he came to the same conclusion. The watch was then returned. 
   The following morning ********** called me and explained the situation. I did offer to view the watch with my watch expert the following Tuesday but that was refused. I did also offer to have it buffed out at our expense, even though we are not at fault in order to remedy the situation, but that was also refused. Ms. ******* did hang up on me and I did call back the last number on the caller ID and did not receive an answer. I do not have Ms. ******** phone number so I called the previous call number on caller ID. Due to the length of our conversation it is possible that the number dialed was not hers but I did make an attempt to call back. This complaint could have been resolved with respectful communication at the time of the event or on the phone the previous day. 
  The offer still stands for Ms. ******* to bring the watch in for diagnosis. We are open 7 days a week. She can drop the watch off at any time during our business hours and I will look at it on my next scheduled shift. We will cover the $5 expense of buffing the back of the watch. That offer still stands as well.
  
  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your 

   
  
  To resolve my complaint, Batteries Plus Blubs must arrange for a jewelry store of their choice to buff out the scratches on the back plate of my watch, and they can replace the battery or contract with the jewelry store to do the battery replacement. If Ms ****** agrees to these two stipulations, I will take my watch back to Batteries Plus Blubs for these two tasks to be completed. 
  
  Also, I am including photos of my watch in its present condition. As can be seen, these are not scuff marks, but rather scratches. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Batteries Plus to have an Apple IPhone battery replaced.unknowing that they use third party batteries. I was never told that they are not ***** certified nor that they use 3rd party batteries for replacement.and they may alter some of the batteries phone accessibility. I am not able to access my batteries life because it doesnt recognize the battery. It cost me $86.00 which is exactly what ***** would have charged to replace my battery. ****** learned, dont have your phone battery changed at Batteries Plus. Also they need to let customers know they are using 3rd party ********************** prior to installing them.

  Business Response

  Date: 01/21/2025

  Good Afternoon, 

  I had the opportunity to reach out to the leadership of that store and I am responding on their behalf. It is to my understanding the district manager for the location is working with the customer for resolution. We are considering this matter closed.

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered this item online for store pick up. It allowed me to order it but then the site called today and said they did not have it. Dont know why the system allowed me to order it. I need for you to confirm that you are refunding me.The local store was not helpful. Thanks ******* ****** Order #: EC0052008720

  Business Response

  Date: 11/01/2024

  Good morning,

  I have reached out to the leadership of the store and are responding on their behalf. In my discussion with them, it is to my understanding, the Director of Store Operations has been in contact with the customer and they have come to a resolution. We are considering this matter closed.

  Thank you,

  ****** K

  Customer Care Supervisor

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my husband's phone to the Batteries Plus in Flowood ** to have the battery replaced. The new tech ***** said she unplugged the screen before she unplugged the battery which made the screen go out. She spoke with store manager ************ who said they would order a new screen for overnight delivery but it took 2 weeks for them to replace it after repeated excuses of the part not being there or their being too busy to get to it. Two days after we got it back the screen came loose & went black so I took it back again. I was told by the repair tech ***** that they were afraid that was going to happen, **** said they would order another screen for overnight ************* would call when it was ready. Two weeks have passed, I went by the store two days ago, was told by ***** they had been busy but she called **** who said he would fix it first thing the next day. I waited an extra day before going back to pick it up yesterday only to be told the part had just arrived & it would be ready today. I called after 2pm today before making another 35 mile trip to the store to see if it was ready and was told they were busy. **** said he had started on it but it wasn't finished & they will call when it is ready. I hung up and called the Batteries Plus corporate office & spoke with customer service rep ******* who took a report and said I should hear from someone within 2 business days. I was never given an order number or copy of any paperwork the store has the only repair order. My husband has been without his phone for over a month because of their error and we have only received excuses and lies ever since. This is no way to run a business! Whatever happened to providing customer service and doing your best to make it right when the business is at fault rather than inconveniencing your customer and making them pay for your mistake? I just want my phone back...working correctly as it was over a month ago when I entrusted it to them to replace the battery. Please help!

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased a car battery from Batteries Plus in 2021. To my surprise, the battery started failing this year dramatically, requiring a jump for my car almost daily. I tried to return the faulty battery under warranty since its valid until 2025. The assistant manager at the store told me that the battery voltage is too low which implies negligence or misuse. Which is ridiculous because neither happened. Batteries are known to fail. She said they would try to trickle charge it over the next 2-3 days to recover it. Once this failed, they called me saying they cannot honor my warranty because the voltage is too low. Yes, obviously the voltage is low. I brought the battery in because the voltage is low. The voltage is low because the battery is failing! People don't bring in good batteries! Everything else on my cars electrical system operates just fine, except for the faulty battery. It is insane that a store can unilaterally deny a claim for negligence or abuse without any proof of it, just that they cannot charge an obviously faulty battery. I dont need any compensation, just want the battery replaced for a new good battery as the warranty intends.

  Business Response

  Date: 08/09/2024

  Good Afternoon, 

  I had the opportunity to reach out to the leadership of the store and I am responding on their behalf. It it to my understanding the leadership of the store has reached out to the customer and have come to a resolution. We are considering this matter closed.

  Customer Answer

  Date: 08/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********************
  

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TOOK MY DAUGHTERS IPHONE 11 IN TO REPLACE FRONT SCREEN, BACK SCREEN AND BATTERY. NEVER GOT A CALL AFTER A WEEK TO PICK UP, SO I CALLED AND WENT IN TO PICK UP. AS SOON AS I GOT IT THE PHONE GAVE WARNING OF NO APPLE BATTERY AND DISPLAY SCREEN. THE PHONE STARTED TO OVER HEAT, THE SCREEN WOULD GO BLACK AND THE SPEAKER PHONE WOULD NOT WORK RIGHT. I HAD TO BUY A NEW IPHONE 15 DUE TO THE PHONE NOT WORKING. TOOK IT BACK IN TO GET LOOKED AT AND THEY HAD THE PHONE FOR OVER A MONTH AND NEVER CALLED TO SAY IF IT WAS WORKING OR IF THEY HAD FIXED IT. THEY WONT TAKE ANY ACTION ON GIVING ME A REFUND WHEN THEY RUINED MY DAUGHTERS PHONE. I HAD TO PAY FOR ANOTHER PHONE PLUS THE ONE THAT THEY RUINED AND I FEEL I DESERVE A REFUND DUE TO THEM RUINING THE PHONE.

  Customer Answer

  Date: 08/06/2024

  Batteries Plus

  *******************

  **********************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my iPhone to have the battery replaced on 3/20/24. I returned about an hour later and I was told my phone was still being worked on to return in about 30mins or so. When I returned the second time, I was told there was a problem, and my iPhone was no longer working. The phone kept turning off and would not recognize the new battery. I asked, 'what I am supposed to do now'? I was told by the manager sorry and sometimes these things happen, and he wouldn't charge me for the new battery. That was obviously unacceptable, so I went to a cell phone repair shop, and they did a diagnostic test for $47 and found the logic board was not connecting properly. I then made an appointment to visit the Apple Store the next day, I was again informed the logic board ( mother board) was damaged and the battery could not be recognized, and they recommended a replacement not a repair. I was given a printout of the damage and an estimate of $599 for another iPhone. I went back to the manager at Batteries Plus to inform him of my findings and he gave me the toll-free number to file a complaint. I emailed them after no response I called and started a complaint #******* . I was told the district manager would reach out to me in 72hrs. I've called back a few more times and they tell me the same story that the district manager should be reaching out to me in 72hrs. I do not believe the district manager plans on contacting me to resolve this problem. I am seeking $599 for a replacement iPhone and $47 for the diagnostic test.

  Business Response

  Date: 04/11/2024

  Good morning,

  I have reached out to the leadership of this store. It is to my understanding the customer has worked with the leadership and they have come to an amicable solution and the issue has been resolved.

  Thank you,

  **************

  Customer Care Supervisor

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a battery from batteries Pluss and after 6 months the battery went bad .I went to the shop I purchased the battery they asked me to leave the battery for 24hrs to check . Next day went there they told me battery is results showing the battery is good and I have a problem with my auto alternator. Next day went to ****** dealer to check the the car , and after complete checking they told me there is no problem with charging system and I only have a bad battery, and I left with a bad battery and ****** check up cost .

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car battery online at batteries plus using my iPad. My iPad location inaccurately put an ******* location when I live in ********. It purchased for pickup at the store #** ******* location. I mmediately saw the error and called the store to have them cancel the order. Manager told me the only way for me to receive a refund was to come to that store with my credit card to refund the order. I was in disbelief and told him thats not how it works. He said he would see what he could do and never returned my calls. When you purchase something online, the order shows as PENDING until you pick up the order and then it shows complete and money is taken out of account. ********************** store #** immediately took my money and refused to refund the card since they said it cant be done. Even though I NEVER picked up the battery. This is fraudulent! Such a poor customer service experience. Refund my account for fraudulently finishing a transaction that was never completed! This is theft and I will hire a lawyer.

  Business Response

  Date: 02/12/2024

  Good afternoon,

  We sincerely apologize for the frustration with this situation. In looking into this, our system is showing the store location was able to assist the customer and cancel the order. We are considering this matter closed.

  Thank you,

  Customer Care Supervisor

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I want to make sure others who may read this understand that while yes, the individual store did finally rectify and refund my account, it was because of two store managers that decided to go above and beyond and help me out even though batteries plus corporate policy and customer service is horrible.    I called batteries plus corporate to complain about them refusing to credit my card after a store location error, and the receptionist was incredibly rude telling me that once the order was accepted, they would not refund my card. After asking to be transferred to a manager, she put me on hold indefinitely.   I will never, let me repeat, NEVER shop at batteries plus again nor will I recommend them to anyone. You should be ashamed how you treat customers!

  Managers **** from ***********, ******** and ***** from ***** *******, thank you for taking care of me!

   

  Better business bureau, thank you for sticking up for consumers every day!

  Regards,
  
  *******************************

• Initial Complaint

  Date:12/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered batteries and paid for them online. I later received an email stating items were in the store ready for pickup. I called store to confirm and they stated they werent in stock and it would be a week. If i wanted a refund i had to come into store. I ordered online so why come to stores for refund? No one could answer why system says my batteries are in store but they arent. I dont know if they are stealing items ace claiming them as lost or what but it needs to be checked out. I cant be the only customer who has had this problem.

  Business Response

  Date: 12/28/2023

  Good afternoon,

  We are sorry to hear of the miscommunication that was sent to the customer in error and will be looking into this with our website team as the email should only be sent to the customers if the product is in store. Unfortunately, if a store does not have an item in stock, they will have to order it from our warehouse or another vendor which takes a week for the store to receive. That said, the customer should be made aware of the time frame which we are also looking into. In researching the situation, it appears the customer has now received the items that were ordered into the store. We sincerely apologize for the situation.

  Thank you,

  **************

  Customer Care Supervisor