ComplaintsforEast Line Lending

Consumer Finance Companies

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Initial Complaint
02/04/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** paid this loan and need for this to be paid in full and closed. I may have to relocate and not working. This is highway robbery the amount interest Ive paid whats owed.
Business response
02/06/2023
Good day,

Thank you for contacting East Line Lending.

We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process.

Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you.

We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.

Regards,
East Line Lending
Initial Complaint
01/11/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This loan company is a scam and I want to end my contract with them. This is uncalled for and fraud. I tried calling but the person on the other end kept asking for my address and how I spell it. TOTAL SCAM. Also when I tried to view this website it said that I couldnt and it was not a safe browser. Something fishy is definitely going on with this company. I pay them every week and its killing my financial status.
Business response
01/12/2023
Good day,

Thank you for contacting East Line Lending.

We apologize for any inconvenience that you may have experienced. As of the moment our online portal is under a system update, and you will be notified once it's up.
We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process.

Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.

We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.

Regards,
East Line Lending
Initial Complaint
12/27/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a loan of $500 through East line lending, Ive been trying to go online using the login portal to access my account. When I try and log in it says page not found, I also tried resetting my password and it still goes to page not found. Today the 27th of December 2022 I called them using the provided number on the webpage for East line lending, I asked the lady why I couldnt access my info and she said the website is down, but this means their website has been down since early October cause every time I try to access my account it tells me page not found. I believe East line lending is acting as a fraudulent lending service.
Business response
12/28/2022
Good day,

Thank you for contacting East Line Lending.

We apologize for any inconvenience that you may have experienced. As of the moment our online portal is under a system update, and you will be notified once it's up. As an alternative, you may communicate with one of our chat representatives or email us ********************************** to access and know the details of your account.

We have different options to help you, we would be more than glad to help you with this matter, or we can set up a payment plan.

East Line Lending is committed to promptly resolving customers' issue. Kindly contact us at ************** and one of our Resolution Specialists will assist you.

Regards,
East Line Lending
Customer response
12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company sends the exact same replies to each person that files a complaint

Regards,

***************************
Business response
12/29/2022
Good day,

Thank you for contacting East Line Lending.

We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
Please feel free to contact us at ************** and email us at ********************************** if you require any further information.

Sincerely,
East Line Lending
Initial Complaint
11/26/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a scam. They give you money and you won't be able to connect with anyone after they do that and keep trying to take your money. Missed one payment due to being unable to speak to anyone and they send a wage assignment. Asked for my account to be closed and sent to collection .
Business response
11/28/2022
Good day,

Thank you for contacting East Line Lending.

We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.

We encourage you to contact us at **************, we will be happy to explain your loan, the interest rate and any re-payment options that are available.

Regards,
East Line Lending
Customer response
11/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have called you all multiple times and even left voicemails and still no communication. I want my account sent to collections .

Regards,

*****************************
Business response
11/29/2022
Good day,
Thank you for contacting East Line Lending.

Please know that we are in receipt of your concern.

Kindly contact us at ************** and ask to be transferred to the ********************* so we can best assist you.

Should you require further assistance, please do not hesitate to contact us.
Regards,
East Line Lending
Initial Complaint
11/25/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called to pay off my loan and because I had a pending payment they wouldn't allow me to. So now they get 3 extra days of their 222% interest. They were not helpful or remorseful at all.
Business response
11/28/2022
Good day,

Thank you for contacting East Line Lending.

We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
If you require any assistance, please call us at ************** or email us **********************************.

Regards,
East Line Lending
Initial Complaint
11/03/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They issued me , loan that's outrageously predatory.Drafts my account, on multiple occasions, resulting in overdraft fees.
Business response
11/04/2022
Good day,

Thank you for contacting East Line Lending.

We apologize for any inconvenience.
East Line Lending offers more flexible repayment options while still providing cash when you need it. To minimize the total cost of your loan, we strongly recommend taking steps to either pay off your loan in-full or to pay as much as you can in order to reduce the principal as quickly as possible. East Line Lending never charges early prepayment penalties.

Please feel free to contact us at ************** or email us at *********************************** and we will be happy to explain your loan, the interest rate and other re-payment options that are available.

Regards,
East Line Lending
Initial Complaint
09/15/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a loan and was told my payments would be one amount and my second payment was double what was told.This account is paid in full please stop deducting from my acct
Business response
09/16/2022
Good day,

Thank you for contacting East Line Lending.

We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, customers are made aware of certain charges or fees related to the loan, as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure.
Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back, which we believe are competitive with other lenders.
Please feel free to contact us at ************** and email us at ********************************** if you require any further information.

Sincerely,
East Line Lending
Initial Complaint
09/08/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are harassing me with phone calls to solicit business from me. I told them on 9/3/22 to stop calling me then on 9/6/22 I received 13 calls from various numbers and told them again to stop calling. Then in 9/8/22 they called again.
Business response
09/09/2022
Good day,

Thank you for contacting East Line Lending.

We are sorry for any inconvenience that you've had encountered.

We updated our system to delete all the information, so you won't receive any communication related to this matter.

Should you require further assistance, please do not hesitate to contact us.

Regards,
East Line Lending
Initial Complaint
08/29/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a loan with this company. I emailed on 8/28/22 and three times on 8/29/22 asking to skip payment due to brakes going out in ********* needing surgery and my bank account was compromised. I got no response. I don't call because I can't understand them on phone since I wear cochlear implants and I tried website only to get error in database like they don't exist. I am upset with way they handle things.
Business response
08/30/2022
Good day,

Thank you for contacting East Line Lending.

We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.

We encourage you to contact us at **************, and we will be happy to explain your loan, the interest rate and other re-payment options that are available.

Regards,
East Line Lending
Customer response
08/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[PlI can never get through to a person and asked they emailed since I wear cochlear implants and can't understand them on the phone.ease type your response here.]

Regards,

***************************
Business response
09/02/2022
Good day,

Thank you for contacting East Line Lending.
We apologize for the inconvenience.

Upon checking, one of our financial officer already assisted you with your concern.

East Line Lending is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at ************** or email as at ********************************** so we can best assist you.

Regards,
East Line Lending

Customer response
09/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
08/29/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried to reach out to East line Lending to request that my payment be moved due to an unexpected bill. The lady barely spoke English said she couldnt help me that I had to talk to the financing department. I requested that they email me because I am at work and I have not received an email from them. I emailed them yesterday and got no response. The lady then called me back while again Im at work I left a voicemail for me to call her. I just need to move this payment and you cant get a hold of them via the website either or.
Business response
08/30/2022
Good day,

Thank you for contacting East Line Lending.

We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.

We encourage you to contact us **************, and we will make every effort to address your concern.

Regards,
East Line Lending

Customer response
08/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************

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