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Business Profile

New Auto Parts

RockAuto, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.21

Average of 303 Customer Reviews

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Review Details

  • N. A

    Date: 05/17/2025

    Bought a defective car shock from Rockauto and tried to return it. The package was rejected due to a soiled box, and their website had no customer support contact info (no phone number, no email address). After tracking down an email on the internet, I was told by them to pay $50+ for return shippingon a defective item. *** confirmed Rockauto wasnt even charged. Now my return window has closed, and Im stuck. How is this fair for something with a lifetime warranty?

  • Wallace H

    Date: 05/15/2025

    I left one star but they don't deserve that. I ordered a transmission for a Dodge Journey SUV and they shipped me a small 7 oz package. I can't get in touch with Rock Auto or distributor. I'm in customer *********

  • Jeff F

    Date: 04/27/2025

    Horrible. Sent a part in a bag, couldn't even bother with a box. Damaged in shipping and want to charge me to send it back?!? The last order prior to this I paid extra for overnight. Lost in transit. Did they even try to compensate? Nope. I've used them for years. Not anymore. Will not give anymore of my money to them.

  • Clarence P

    Date: 04/27/2025

    Rockauto will take your money and block your phone number.i had to call from another phone still lied to me about sending me my money and part. They bad business and need to be shut down. I order a part April 10 of this month never gotten it. I spoke with everyone there and still they lie to me when the other art going to get to me. I want to file a law suit on them taking my money

  • Edwin R

    Date: 04/16/2025

    Couldnt locate my package horrible customer service no contact number

  • Anthony B

    Date: 04/15/2025

    This is the worst place to buy any car parts from. I ordered struts for my car and turns out they were not any good. I went through warranty and of course I had to pay to get a replacement and send back the old defective part and when I went to do it, the time has elapsed. Now the part I got in December its bad again. So now I have to order struts from my local Auto zone and have them installed. Stay away from this place. They have no customer service number to call to speak with someone, which is ridiculous to say the least. Never ever again in my life will I purchase anything from them.

  • Cheryl A

    Date: 04/14/2025

    Placed an order, received partial fulfillment. Twelve days later the order is close leaving me with zero tracking opportunity. RockAuto relies only on AI, giving a customer no recourse for refund or merchandise whereabouts.

  • Chris C

    Date: 04/12/2025

    Shipped wrong part 3 times!! Red flag number one: They do not have a customer service where you can call or email directly! Red flag number 2: They do not read what you put in the complaint form when returning the item, or I am sure they would have realized the issue, but doubtful! So now I have to return this(3rd) item at my own expense and wait for a refund for about a week and now have to go to a different business I can trust, definitely not rockauto! This company is unprofessional and definitely it trustworthy!! Do not USE this company, go else where!! I cant drive my car because of this horrible situation with this company!! Absolutely Pathetic!

  • Jemal W

    Date: 04/10/2025

    This is the worst company to do business with no customer service representatives. I returned a part that I didn't need only for them to tell me they didn't recieve it, I checked the tracking and it was returned back to them. Now they are giving me the run around about my refund I'm out over $200, until I can get them to refund me my money. I will never order anything from them again and I encourage others not to neither

  • Joshua K

    Date: 04/09/2025

    How do they have an A+ rating? Must be paid for! No customer service number to call in. You have to email the issue and wait for a response. I paid through ****** so hopefully they can help resolve my issue. They shipped an 85lb flywheel in a box with other misc parts with no packing material. Shipped from **** to **. You can imagine how the parts looked when arrived. Waited a week to get a box of missing and damaged parts. Now playing the game about trying to return this junk to get my money back so I can hopefully buy a better product locally.

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