Complaints

This profile includes complaints for Professional Account Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Professional Account Management, LLC

  Milwaukee, WI 53203-1920

  
• 

  Professional Account Management, LLC

  PO Box 391 Milwaukee, WI 53201-0391

  
• 

  Professional Account Management

  PO Box 500 Horseheads, NY 14845-0500

• 

  Professional Account Management

  PO Box 500 Horseheads, NY 14845-0500

• 

  Professional Account Management

  PO Box 500 Horseheads, NY 14845-0500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a notice of violation (VF2100030343) for $149.50, but I never received a letter about the toll before it was sent to collections, which was supposed to only be 10$ - a 1,500% markup. My vehicle is registered with the state, and my correct address is on file, and has been adjusted as soon as I've moved each time. The letter I received indicates the toll is from two years ago. I have received tolls in the mail before, and paid them on time - this one must not have gotten to my address. I called and was put on hold for an hour.

  Business Response

  Date: 04/10/2023

  Good morning,

   

  We are still conducting our investigation, I would like to request an extension until 4/26/23.

   

  Thank you,

  ***************************

  Sr. Supervisor

  Office of the Customer Advocate

  ******** Home Office

  Business Response

  Date: 04/19/2023

  Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bill was paid on February 10, 2023. I tried to pay again & would not take a payment, I then called & was on the phone on hold, almost 4 hours with no answer. With this behavior it gives me no way of responding to matter.

  Business Response

  Date: 04/04/2023

  Our response to the complaint is attached.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a collections notice from Professional Account Management for a toll violation(Toll Violation#: ********). The date of the violation was in May 2021 on a car license ***************, which I didn't own a car under that plate number at that time. They are attempting to collect the fee from me without doing their due diligence. Please resolve this issue ASAP as this type of malicious act hurts consumers.

  Business Response

  Date: 04/04/2023

  April 4, 2023
  
  
  
  BBB of *********
  Attn: ***************************
  **************************************************************************************************
  
  Re: ********
  
  Dear *****:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.   
  
  The violation in question occurred on May 21, 2021. As no resolution occurred, our client transferred the violation to our office on February 13, 2023. An initial validation notice was mailed to the consumer on March 17, 2023. Upon receipt of the expressed concerns received within the complaint from your office, a request was submitted for validation of the debt. These documents were mailed to the consumer on March 27, 2023.
  
  Please understand, the account and fees were not issued by our office, rather it was placed and assessed by our client, operating under applicable state law prior to placement with our office for collection. Our office has no authority to reduce or dismiss the delinquent balance without our clients permission. Should the consumer continue to dispute this matter, the consumer will need to provide supporting documentation to our office for review. 
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.
  
  

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As attached, I sold this vehicle in question(White ****** Altima) to a dealer, called Autogallery ******, on 5/21/2021. The bill should go to Autogallery ******, not me. Please resolve this issue asap.
  
  Regards,
  
  Sundoo Park

  Customer Answer

  Date: 04/04/2023

  I just sent the attachment to your email.

  
  *****************************************************

   

  Best,

  Business Response

  Date: 04/17/2023

  Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery.
  

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've received a picture of my sold vehicle with a temporary plate from Auto Gallery, which is the company I sold my vehicle to.

  This proves that I am not the one who is responsible for the toll violation fee, but Auto Gallery is. I've also attached the bill of sales that shows I sold my vehicle to Auto Gallery.

  Please remove my name from this collection notice.

  Regards,
  
  Sundoo Park

  Customer Answer

  Date: 04/28/2023

  I sent them a mail with bill of sales.

  Business Response

  Date: 04/28/2023

  The business states they have not yet received the documentation that you stated you have mailed in. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset because I received a letter in the mail from PAM saying i owe $106 for tolls, its so ridiculous because they surely added very large fee on a toll that was likely $6, I tried calling and speaking to representative and NO ONE will answer, Ive been calling at different times during the week at times they are open & no answer!!! At this point I literally feel like I just want to pay this & PAM has made even that impossible! I have tried paying online, over the phone by entering my invoice number and apparently its not found!!! I really need help in getting this taken care of.

  Business Response

  Date: 04/04/2023

  Our response to the complaint is attached.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a letter from these people saying I owed them $25 for for some toll violation they claim happened in 2021. They have told me no details of this violation including the location. They have also provided no evidence of such a violation (no video or picture). This is the first time I'm hearing about any violation. I called them earlier today and I waited on hold for someone to talk to. I was never given an estimated hold time and nobody ever answered.I'm not paying these people.

  Business Response

  Date: 04/04/2023

  April 4, 2023
  
  
  
  BBB of *********
  Attn: ***************************
  **************************************************************************************************
  
  Re: ********
  
  Dear *****:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response. 
  
  On February 8, 2023, our client placed a personal business matter with our office under the consumer's name. An initial validation notice was mailed to the consumer on March 16, 2023, to alert them of the placement. 
  
  Records reveal the consumer contacted our office on March 21, 2023, and was on hold for 11 minutes. The consumer ended the call prior to being transferred to an agent. We apologize that the consumer experienced higher than normal hold times, as these attempts came during a time when we were experiencing peak call volumes.
  
  Upon receipt of the consumers expressed concerns, we have submitted a request for validation documents. These were mailed to the consumer on March 27, 2023. The consumer's account will remain in a full cease and desist due to their request for no further contact. The consumer may rescind this request at anytime.
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.
  
  

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2023, I received an email from PAM (Professional Account Management from this email address: **************************************************************************** It stated that it was regarding an amount I owed for toll charges in the amount of $35.59 (as of 3/16/23). I have not travelled on any highway in ***** for over 4 years. I don't even live in that state anymore. I never drove on any tollway without paying in my life. I'm not sure if this is some scam, or a legitimate business, but I know that I don't owe them any money. The email doesn't give a date or time of when this supposed toll charge was incurred. It just gives the 'amount due'. I want them to leave me alone.

  Business Response

  Date: 03/29/2023

  March 29, 2023
  
  
  
  BBB of *********
  Attn: ***************************
  **************************************************************************************************
  
  Re: ********
  
  Dear ****************:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the complainants concerns regarding a business matter placed with our office. We take their concerns seriously and provide the following response.  
  
  On June 2, 2022, a personal business matter was placed with our office for a consumer. Please understand, the matter in question was not issued by our office. Instead, it was issued by our client, operating under applicable state law. As our attempts to reach the consumer were unsuccessful,a possible email address was located for the consumer of ***************************** Records reveal emails were sent to this email address in an attempt to reach the consumer.
  
  Upon receipt of the complainants concerns, the complainants email address was updated, and no further emails will be sent. We apologize for an inconvenience this may have caused.
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Professional Account Management has sent me a notice of collection for a toll violation for $25.50. I'm unaware of any such violation and this is the first notification I've received. My concern is the impact to my credit score.I've called 3 times and have been on hold for 1 1/2 hours without anyone answering my call. I'm willing to pay the fine, however, I want to know if the collection account has been reported to the credit bureaus and if so, will be removed from my credit history since I wasn't properly notified of the violation. I can only assume that they don't actually employ any customer service representatives.

  Business Response

  Date: 03/27/2023

  
  March 27, 2023
  
  
  
  BBB of *********
  Attn: ***************************
  **************************************************************************************************
  
  Re: ********
  
  Dear *****:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.  
  
  The consumers toll violation occurred on January 2,2022, under license plate *******. The violation was placed with our office on February 13, 2023, and the initial validation notice was mailed to the consumer on February 27, 2023.
  
  A call report reveals the consumer ended their inbound call attempts prior to being connected with an agent. We apologize that the consumer experienced higher than normal hold times, as these attempts came during a time when we were experiencing peak call volumes.
  
  We would like the consumer to know, our office does not report to the credit reporting agencies. A request was submitted for validation documents to be mailed to the consumer under separate cover. Should the consumer have additional questions regarding their account, they can contact our office directly.
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle is titled to my spouse in Virginia but it is mine, and he received a notice at his address in ******** dated March 2, **** from "Professional Account Management, LLC" stating that "Your account has been listed with a collection agency for unpaid toll violations...[PAM] ... has been retained by the ******************************** (SRTA) to collect....outstanding balance for all v iolation(s) is $25.50." The payment is supposed to be mailed to PAM in ********** **; the return address is a PO box in **** **. This "violation" supposedly happened on July 20, 2022! It has the correct license plate. 1) This is the FIRST such notice of any kind he received and he immediately texted me a photo of the documents. I have received nothing at all, ever, about this.2) This appears to be a scam. First, NOWHERE does it say what STATE this is related to; there are two different addresses for the sender; I do not travel in lanes I don't have a pass for, and did not on that day; I do not have a ************************* Pass so I don't travel on those lanes; I have an EZ-Pass with a full account but have not used those lanes in *******. Been on hold w PAM 31mins. ENOUGH!3) I live in ******* so I searched online using keywords. That got me to the Georgia "SRTA" where I tried calling the phone number listed to contact it about a toll violation - recursive transfers so zippo. Then I entered both the "PAM Notice #" and the "Toll Violation #" on the March 5 document (several ties) and kept getting the result "There are no toll violations found." 4) I searched for the supposed "location" and got amorphous results that implied that location was I-85 NORTH. If I traveled on I-85 at all that day, it would have been SOUTHBOUND, the entire way.I am not paying this. Everything smells fishy about it. And I want to complain about both PAM and "SRTA" if they are responsible: for being obtuse, nefarious, misleading, and wrong.

  Business Response

  Date: 03/23/2023

  March 23, 2023
  
  
  
  BBB of *********
  Attn: ***************************
  **************************************************************************************************
  
  Re: ********
  
  Dear ****************:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the complainants concerns regarding a business matter placed with our office. We take their concerns seriously and provide the following response.  
  
  On January 21, 2023, a personal business matter was placed with our office for the consumer. An initial validation notice was mailed to the registered owner on March 2, 2023. Please understand, the matter in question was not issued by our office. Instead, it was issued by our client,operating under applicable state law. Our client obtained the registered owner's information from government and/or DMV records associated with the license plate identified in the business matter.
  
  Our online payment system is fully functional. The consumer can view this information by entering their license plate number and state of residency at ****************************. Documentation regarding this matter was mailed to the registered owner of the vehicle on March 17,2023.
  
  Upon review of our records, we acknowledge the complainants call came at a time when we were experiencing higher than usual call volumes, resulting in higher hold times. We apologize for an inconvenience this may have caused.
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection notice on a vehicle that I have never owned from a state I have never visited. Professional Account Management will not answer my calls to resolve their error. PAM Account #: ******** PAM Notice #: ************** Toll Violation #: ******** Amount Due: $159.35 License Plate: ********/** Issue Date: 05/15/2021

  Business Response

  Date: 03/20/2023

  March 20, 2023
  
  
  
  BBB of *********
  Attn: ***************************
  **************************************************************************************************
  
  Re: ********
  
  Dear *****:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.  
  
  As the registered owner of the vehicle, the consumer had six toll violations occur between the dates of April 18, 2021, and May 17, 2021. As no resolution was established, the consumers account was forwarded to our office on January 13, 2023. An initial validation notice was mailed to the consumer on February 24, 2023.
  
  Upon receipt of the consumers concerns received through the BBB, the consumers dispute was forwarded for review. It was determined additional supporting documents are required, and notice was mailed to the consumer on March 16, 2023. This notice also included validation documents. We encourage the consumer to submit their supporting documents to our office for additional dispute review.
  
  A call report reveals the consumer contacted our office during a period where we were experiencing higher than normal hold times. Records reveal the consumer ended the call prior to being transferred to an agent. As the consumer has requested no further contact from our office, their account will be placed in a full cease and desist.Please note this does not reduce, dismiss, or void the balance due with our client. If the consumer wishes to remove the cease communications on their account, they may do so at any time.
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB.We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore,because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.
  

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  

  I do not owe a fine at all, I have explained this to them but they refuse to validate their erroneous data. PAM refuses to perform its job to validate collections BEFORE contacting innocent people. In doing their job for them (see attached), I learned that temporary tags do not transfer title only permanent tags do this. If PAM had validated this data, they would have learned that as well. But as this is standard operating procedure for the ****************, PAM should have known this anomaly would occur but again, PAM refused to validate the claim and instead put the burden of proof on the accused. How would you like it if you were walking down the road and someone accused you of a crime and that someone had a fast track to the police department to have you put in jail? This is essentially what I have dealt with the past 10 days since PAM attempted to collect what is a fraudulent claim due their inability and refusal to perform their job as a debt collector. PAM should have its business license revoked. Instead they try to put it on the accused (me).  PAM is a criminal organization.
  

  For your reference, details of the offer I reviewed appear 
  
  Regards,
  
  *****************************

  Business Response

  Date: 03/28/2023

  Good morning,

   

  We are in process of completing our investigation, and would like to request an extension for this complaint until April 19, 2023. Please advise.

   

  Thank you,

  ***************************

  Sr. Supervisor

  Office of the Customer Advocate

  ******** Home Office

  ************** (t)

  ***************************

  navient.com

  Business Response

  Date: 04/07/2023

  April 7, 2023
  
  BBB of *********
  Attn: ***************************
  ******************************************************************************************** 53214
  
  Re: ********
  
  Dear *****:
  
  We thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.   
  
  Within your prior complaint submitted to the BBB, your dispute was forwarded to our client for review and it was determined additional supporting documents were required. Attached to your complaint with the ***** you supplied the additional documents for your dispute. These documents were forwarded to our client. The client responded and advised the violations placed with our office have been dismissed. A notice regarding this was mailed to you on April 3, 2023.
  
  A call report reveals you contacted our office during a period where we were experiencing higher than normal hold times. We apologize for any inconvenience this matter may have caused. 
  
  We agree it is our responsibility to attempt to resolve consumer complaints presented to the BBB. We also understand the BBB may or may not publish the consumers complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumers privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customers complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response.

  Customer Answer

  Date: 04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempted to contact PAM (professional account management) for over 2 weeks. I do not have an account number with them because any notice that was sent, was sent to the incorrect address. I have been calling every week day during their operating hours, only to be sent to a hold line for hours.

  Business Response

  Date: 03/23/2023

  Our response to the complaint is attached.