ComplaintsforKohn Law Firm S.C.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an outstanding account with **** Law Firm. I had initially called to set up arrangements that were within my budget and that I knew Id be able to afford monthly. I was practically bullied into a higher monthly payment and was told I could not make lower payments. They did not take any of my monthly expenses into consideration. I set up monthly arrangements to be drafted every 28th of the month, after being told if I did not they would persue legal action against me. When I fell sick and was out of work for a few days I called and asked if I could push my May payment a week- the representative I spoke with was extremely hostile and told me its not an offer were looking to entertain- exact words. I proceeded to explain Id make two payments in the month of June, one to cover the month of May, I was told no and that if I missed my payment even by a day, they would peruse court and wage garnishments. The representative proceeded to tell me just to ask someone to let me borrow the money. This law firm is extremely hostile. I learned to record every conversation with them because half the time theyll hang up and act like Im wasting their time when in reality Im trying to pay my debt back without risking not having a cent to my name. Im pretty sure half of what they do and say is illegal, they discriminate you when they can. The representative asked me if I was here legally- what does that have to do with my debt? Im proposing lower monthly payments

  Business response

  06/07/2024

  According to our records, ******************************* account was placed with our office for collections by our client, LVNV Funding LLC, in January 2024. A letter was sent to the consumer on January 29,2024, which advised that our firm was retained for collection of a debt. We spoke with the consumer on February 6, 2024, regarding a payment plan to resolve the balance owed. **************** provided her financial information, which included her monthly income and expenses. Based on the information provided, we made a reasoned determination as to an appropriate payment plan for the account. **************** agreed to the terms of the voluntary payment plan. Our office did not coerce or force **************** into agreeing to the payment plan. Then, on May 24, 2024, the consumer called in to request an extension to her scheduled payment due date. We were unable to accommodate ****************** requested payment due date. However, as a courtesy, we agreed to extend the payment due date for the May payment beyond the date to which the consumer originally agreed. At this time, there is still an active voluntary payment plan in place to resolve the balance. If **************** would like to discuss the matter further, we would encourage her to contact our office at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

  Customer response

  06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response I received states that I entered into a voluntary agreement in an amount based on the information I provided, which is completely false. When I spoke with them to set up my payment arrangement, I did it with the intent to settle my debt at an affordable monthly payment. For them to say it was a voluntary arrangement is completely false, they basically told me the amount I had to pay a month and when I requested a lower amount, one that I knew I could afford- I was threatened with legal actions. Its what they do- the moment you contact their office asking for any kind of flexibility they threaten you with pursuing legal action against you. Secondly, to claim they gave me the courtesy of extending my payment is also false. I asked for an extension of 7 days from my due date, I was told they wouldnt entertain that. Doesnt seem like much of a courtesy to me. They also failed to address the comments made based off my last name- insinuating my race/ethnicity. I will not be calling this office because in doing so I will only be dismissed like I always am. 

  
  Regards,
  
  *****************************

  Business response

  06/14/2024

  Our firm strives to treat every party involved in a collection matter professionally,ethically, respectfully and most importantly, in accordance with all applicable laws. We did review ******************** concerns regarding discriminatory statements and found no record/instance in which **************** was treated improperly. Further, we believe our previous response has addressed ******************** concerns regarding the payment plan on the account. **************** secured payments with our office and we did not coerce or force the consumer to agree to the payment plan. **************** is current on the arrangement and our firm plans to honor the arrangement as agreed. That said, if **************** would like to discuss further or has additional information regarding a financial hardship that she would like us to review, we would ask that she contact our office to discuss further.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was a cosigner. The debt was paid by the primary on the loan to ****. I showed **** satisfaction of judgment and they refused to accept that it had been paid in full then attempted to collect on me I want to be released and left alone. They put a lien on my. Property. As well a processor keeps on being sent to my home to serve me papers and the guy leaves before I can even answer the door and I cannot see anything showing why they are trying to serve me

  Business response

  05/24/2024

  According to our records, ********************* account was placed with our office for collections by our client, National Collegiate Student Loan Trust, in August 2015. A letter was sent to the consumer on August 31, 2015, which advised that our firm was retained for collection of a debt. When we were unable to reach a voluntary resolution with **************,a lawsuit was filed on December 15, 2015, in **************** under case number 15CV010207. Judgment was entered against ************** on February 24, 2016. The consumers complaint alleged that this judgment has been paid and attached satisfactions of judgment in support of his claim. We reviewed the attached satisfactions of judgment and they do not pertain to this judgment. We currently show a balance due and owing on the judgment for Milwaukee County case number 15CV010207. If ************* has proof that this judgment has been paid, he should submit that to our office for review. Further, if ************** would like to discuss resolution of this matter, we would encourage him to contact our office at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Tried to negotiate a monthly payment and wont accept what I can afford. Theyre still going forward with their suit in court.

  Business response

  04/03/2024

  According to our records, Ms.********* account was placed with our office for collections in November 2023.A letter was sent to the consumer on November 17, 2023, which advised that our firm has been retained for collection of a debt. When we were unable to reach a voluntary resolution with ********************, a small claims lawsuit was filed on February 14, 2024. The consumer contacted our office on March 25, 2024. During that call, the consumer provided brief financial information and we attempted to reach a voluntary resolution based on a reasoned determination of the consumers financial circumstances. Unfortunately, we were unable to reach a resolution.In an effort to resolve this matter, we will agree to the payment terms that ******************** offered. The account has been marked as cease and desist due to the consumers request for no further contact from our firm. As such, we are unable to reach out to the consumer. However, if ******************** would like to contact our office regarding her payment arrangement offer, we would be able to set up a formal arrangement to resolve this matter. The consumer may contact our office at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started illegal garnishment on 09/2023

  Business response

  02/15/2024

  According to our records, ******************* account was placed with our office for collections by our client, Midland Funding LLC, in December 2015. A letter was sent to the consumer on December 30,2015, which advised that our firm has been retained for collection of a debt.When we were unable to reach a voluntary resolution with **************, a small claims lawsuit was filed on February 3, 2016. Judgment was entered against ************* on March 8, 2016. In reviewing the consumers complaint, he has alleged that we filed an illegal garnishment in September 2023. As there is judgment entered against the consumer, the garnishment was appropriately filed against the consumer. The consumer contacted our office January 26, 2024, and alleged that he was exempt from garnishment. We received proof from the consumer that he was exempt from garnishment and it was promptly released upon receipt of valid proof of exemption. A refund check was issued for the funds garnished after receipt of proof of garnishment exemption. If ************** would like to discuss the matter further, we would encourage him to contact our office at ************* on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from this firm attempting to collect a debt. They provided a phone number and email address to respond to the claim to collect. I immediately responded by US Mail, left voice mail and sent email explaining that the debt they were trying to collect which was from the ***************** fire department was never filed with my insurance. They also misspelled my name so if they were to send to insurance it would be rejected. I never heard back from *****************. I did hear back from the ***************** as they sent another bill with the correct spelling and said they sent to insurance. Time passed and I followed up with insurance and they did not send a claim. I called the ********* Fire Billing and they opened a case to immediately file with insurance. **** still have not submitted a claim and **** has now sent me a letter to certify the debt. I called again and get no answer from this law firm.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company sent a letter to my sisters landlords asking if I lived there when I called asking what they wanted no answer for 2 days finally they called back to my work number when I gave my cell number on the voicemails. They told me if I didnt set up a payment plan ASAP that I was going to jail when I asked if it can be paid in full they said it cant only in payment plans in my name. When I told them I want to pay it off it full but it would be coming from my moms account they said I couldnt do that and I still have to do payment plans or I go to jail. Also told me the only way to not go to jail over thanksgiving weekend was to give them my account information right away for way more then I can afford and they didnt even take my rent and utilities into consideration they just asked how much I make at work and said this is how much you are paying. Totally sounded like a scam. Told them I am only 22 and I just want to pay the debt off they said I can do 2 things payment plans under my account or jail time. What kind of law firm only offers those two things as an option if it gets paid in full who cares where it comes from they refuse to send me any emails or texts and not to mention they dont even do anything via the mail what kinda law firm only contracts people via phone calls and then doesnt answer half the time

  Business response

  12/05/2023

  Based on our records, ******************************* account was placed with our office for collections by our client, *************, in November 2023.On November 15, 2023, a validation notice letter was sent to the consumer advising that our firm had been retained for collection of a debt. To verify location information for the consumer, we sent a letter to the property owner of the best known address for the consumer, as permitted by the ****** ****************** sent an email to office inquiring about monthly payments. In addition, the consumer left a voice message requesting a call back. We called the phone number that the consumer left in her voice message. When we were unable to reach ****************** at that phone number, we placed a call to the other phone number that she noted in her email. During that call on November 21, 2023, we spoke with the consumer, who requested to set up monthly payments. Our office did not threaten to send the consumer to jail nor did we demand that the consumer set up monthly payments. A monthly payment plan was set up pursuant to the consumers request. The consumer subsequently called back and requested to cancel her payments. Per the consumers request, the payment plan was cancelled. The consumer has since called back to our office and gave us permission to speak with her mother regarding the debt. A settlement amount has been agreed upon to resolve the balance. We are awaiting receipt of the settlement payment. As such, it appears that this matter is now resolved. But, if ****************** would like to discuss the matter further, we would encourage her to contact our office at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  10/25/2023 **** law does not want to lift up a garnishment on a debt that has been paid. They refuse to send something saying debt is $0 Garnished wages on a debt that was over 10 years without notification. They purposedly gave a wrong address to the court.

  Business response

  11/03/2023

  Based on our records, ************************* account was placed with our office for collections by our client, Midland Funding LLC, in April 2011.Judgment was entered on 7/13/2011, in favor of Midland Funding LLC. As there was a balance remaining on the judgment, our firm proceeded with filing a wage garnishment to resolve the balance owed. The consumer made a payment on 10/11/2023. As the payment was made with non-certified funds, we waited for confirmation of a cleared payment before the wage garnishment could be released. Once the payment cleared, we issued a wage garnishment release to the consumers employer. Also, an overpayment check has been sent to the consumer from the garnishment payments received after the account was paid in full. If ************* would like to discuss the matter further, we would encourage him to contact our office at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

  Customer response

  11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My landlord received a letter from this place, and called and asked me what it was about. I had no idea. Although without my address Im not exactly sure how they could send him anything (meaning shouldnt out of good practice they TRY to contact me first).. I called the company and asked what type of business this was. The representative wouldnt answer me and told me I could ****** it. I got frustrated because she wa a going in circles with me. I asked her how I could make sure this wasnt someone trying to scam me.... she could not identify herself or the company she worked for. She wanted my info and I wouldnt give it to her. Apparently when someone calls they CANT answer a general question about what kind of company they are but can allow ****** to?!? Then the lady proceeded to laugh at me. I recorded the conversation. Im not exactly sure why this lady thinks shes above me??? But Im pretty sure there are laws against it! I still have no idea why they were calling. Obviously a debt.. I cant believe they let their customer services reps talk to ppl like that. Its rude and borderline harassment.

  Business response

  11/03/2023

  Based on our records, Ms. ***** account was placed with our office for collections by our client, ******************************** in October 2023. A letter was sent to ************ on October 16, 2023. The letter advised that our firm had been retained for collection of a debt owed to ************************** **** We did not receive mail return on this letter. After sending a letter to ************, a letter was sent to the property owner of the best known address for ************. This letter was sent to verify location information for the consumer, as permitted by the Fair Debt Collection Practices Act (FDCPA).************ called in to our office on October 23, 2023. During that call, *********** did not wish to verify her personal information. As ************ did not verify her information, we were unable to speak to her regarding the debt. If ************ would like to discuss the matter further, we would encourage her to contact our office at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unable to speak to responsible representative of subject vendor

  Business response

  08/21/2023

  Based on our records, this debt was placed with our office by our client, *****************, in April 2023 for collection of unpaid personal property taxes. We have been in communication with ************************** regarding the balance owed and have provided multiple payoff amounts. At this time, there remains a balance due and owing on the debt. As we have been in communication with **************************, it is unclear what his concern is in relation to. If he would like to discuss the matter further, we would encourage him to contact our office at ************** on Mondays-Thursdays from 8:00am-7:00pm ** or Fridays from 8:00am-6:00pm **.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They sued me and won a judgement for a debt that IS NOT MINE

  Business response

  08/14/2023

  Based on our records, Ms. ********* account was placed with our o?ce for collections by our client, LVNV Funding LLC, in November 2022. A lawsuit was filed against the consumer on December 5, 2022, to resolve the balance owed. We spoke with the consumer on January 19, 2023, when the consumer advised that she was disputing the debt. We notified our client of Ms. ********* dispute. Multiple identity theft affidavits were sent to the consumer with the request that she provide more information regarding her dispute of the debt. It does not appear that Ms. ******** returned the identity theft affidavit or documentation supporting her fraud claim. Our office did send the consumer documentation of her debt per her request. As Ms. ******** has not provided evidence of her fraud claim, a default judgment was entered against her. Should Ms. ******** have documentation in support of her dispute or wish to discuss the matter further, we would encourage her to contact our o?ce at ************** on Mondays to Thursdays from 8:00 am to 7:00 pm or Fridays from 8:00 am to 6:00 pm.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩