Complaints

This profile includes complaints for Acuity, a Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Acuity, a Mutual Insurance Company

  2800 S Taylor Dr Sheboygan, WI 53081-8474

  
• 

  Acuity, a Mutual Insurance Company

  PO Box 58 Sheboygan, WI 53082-0058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer of ********************** for worker's compensation coverage. Was contacted by an independent party requesting financials from my company. I did not feel comfortable providing these to the individual. I cancelled my coverage shortly after. I received another request for financials which I explained I am no longer a customer and I am not willing to provide. A few weeks later I received a bill that showed charges greater than a year of coverage. I have never filed a claim. I no longer require the companies services. Why would I allow them access to my personal financial data. I want them to zero out my balance and stop harassing me with threatening letters.

  

  Business Response

  Date: 05/15/2025

  Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on
  a large variety of factors.
  
  If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: **********************************************************************.
  
  Thank you, Acuity Customer Care Team.

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A very grimey not by the rules company. Acuity is the rudest most unprofessional business Ive ever worked with, ***** specifically. On top of not accepting responsibility for one of their trucks that came into my lane & completely hit me which they OF COURSE are trying to deny liability. Took the agent almost 3 weeks to revert only to call me very confrontational & down right ignorant which is not the first time. She was laughing & taunting me during this call when asked if she would share info with my insurance company. Felt more like a bully than a professional agent. Never been so disrespected & jerked around by a company, unprovoked at that. I work in the trucking field & have used my voice which thankfully multiple companies will be switching to a new carrier. I will continuously report this business & have already reached out to my attorney. This company has no morals & needs to learn the definition of professionalism. They even try to s**** their own clients! Spend your money elsewhere! This will NOT be swept under the rug.

  

  Business Response

  Date: 04/24/2025

  Thank you very much for taking the time to share your experience. We appreciate your feedback. Acuity partners with over ****** independent agents, each of whom is held to very high standards. If you'd like, please reach out to me through ************************************* with your policy number and we will follow up with your agent.
  
  Thank you. Acuity Customer Care Team

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/28/25 my husband was hit in the rear on a HWY by an Acuity insured driver. On 4/16/25 I received a letter that states they are denying my claim. The letter actually states "our investigation is concluded and we find our insured majority liable for this accident" We don't have enough evidence to accept liability so your claim is denied". Called and spoke to the claims **** *** ********* on 4/17 and he answer was that the letter was a typo and they were denying my claim because their insured wasn't at fault. Their insured was speeding and changing lanes erratically. She eventually tried to get into my lane and hit the rear side of my bumper. According to *** at Acuity, because my husband was going 50 mph, he is at fault.

  

  Business Response

  Date: 04/23/2025

  Hello, ****. Please contact us with the claim number at *************************************************************.

   

  Thank you. Acuity Customer Care Team. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve the issue. I've spoken to the claims representative twice so far and have not gotten anywhere with them. My next step is small claims court because their responses to all BBB complaints are just a copy and paste response and in no way move towards a resolution. 

  
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 04/24/2025

  Thank you for the email, *****. 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've reached out to the claims **** and customer service 4 times since filing this complaint and I have not gotten any response from anyone at Acuity as of now. My complaint cannot be resolved until someone from the company responds and the damage to my vehicle is rectified. 

   
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 04/25/2025

  Thank you for the feedback, ****. We have received your email. 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Again Acuity acknowledges receipt of my complaint but will not reach out to me. Complaint is not satisfied. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the inception of my Acuity Insurance policy #ZP8658-7 my broker set me as the owner up for worker's compensation coverage under code 8742 as Salesperson or Collectors - Outside. This worked well for a year or two. For my 2024 audit, someone changed my code and put me under 5474 without my consent and acuity is now billing me for under this code. I've called my Acuity collections rep ***** ****** extension ****************** and my insurance broker ***** ******* with Insurance Brokers MN ?************** both ?several times to discuss and have received little to no support to resolve this matter. I would like to pay Acuity for the code 8742 that I was quoted by ***** and agreed to upon conception of the policy.

  

  Business Response

  Date: 04/23/2025

  Hello, ****. Please contact us with your policy number at *************************************************************.

   

  Thank you. 

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello Acuity,

  
  

  Im replying to your reply to my Better Business Bureau complaint filed 4/22/25 regarding Insurance policy #ZP8658-7.  As noted in my consumer complaint: 

  
  

  Since the inception of my Acuity Insurance policy #ZP8658-7 my broker set me as the owner up for worker's compensation coverage under code 8742 as Salesperson or Collectors - Outside. This worked well for a year or two. For my 2024 audit, someone changed my code and put me under 5474 without my consent and acuity is now billing me for under this code. I've called my Acuity collections rep ***** ****** extension ****************** and my insurance broker ***** ******* with Insurance Brokers MN ************** both several times to discuss and have received little to no support to resolve this matter. 

  
  

  I would like to pay Acuity for the code 8742 that I was quoted by ***** and agreed to upon conception of the policy. 

  
  

  Thank you,

  
  

  ****

  
  

  **** *********

  
  

  The MAGIC Painting Company
  Custom Residential House Painting
  *********************
  *******************************************************************************************************************
  ************
  

  
  

  

  Business Response

  Date: 05/01/2025

  Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on
  a large variety of factors.
  
  If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: **********************************************************************.
  
  Thank you, Acuity Customer Care Team.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  As stated in my complaint, I've experience little to no support from either my insurance broker or from my Acuity Audit Agent. I am requests a supervisor of customer care rather than being redirected back. 
  
  Regards,
  
  **** *********

  

  Business Response

  Date: 05/02/2025

  Thank you for the additional information, ****. 

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below and I've sent them the following email and cc'd my liaison ***** as well.
  
  Date: May 5th, 2025
  Acuity Insurance
  ***********************************************************************************************
  
  
  RE: Formal Complaint Regarding Unauthorized Classification Change on Policy #ZP8658-7
  
  
  To Whom It May Concern,
  
  
  I am writing to formally raise a complaint regarding the handling of my policy (#ZP8658-7) and to request a written explanation for a classification change made without my consent.
  Since the inception of my Acuity Insurance policy, my workers compensation coverage has been correctly classified under code 8742 Salesperson or Collector Outside, as established by my broker. This classification was appropriate and consistent for the first several years of my coverage. However, during the 2024 audit cycle, my classification was unilaterally changed to code 5474, resulting in a revised billing that I did not authorize or agree to.
  
  
  I have made multiple calls to both ***** ****** (ext. ******************), my Acuity collections representative, and to my broker ***** ******* at Insurance Brokers MN *************) to request clarification and assistance. To date, I have received little to no support or resolution on this matter.
  
  
  I am formally requesting a written explanation detailing:
  Why and when the classification was changed,
  Who authorized the change, and
  On what legal or policy basis Acuity asserts the right to alter the classification code without my knowledge or consent.
  
  
  As required, I am giving Acuity 20 calendar days plus mailing time from the date of this letter to respond in writing. Failure to respond or resolve this issue appropriately may prompt me to escalate this matter to the Department of Commerce and/or pursue other formal remedies.
  I remain open to resolving this issue cooperatively and trust Acuity will respond with the professionalism and accountability I expect from my insurance provider.
  
  
  Sincerely,
  **** *********
  Policyholder, Policy #ZP8658-7
  ************************
  *********************
  *******************************************
  ************
  
  Regards,
  
  **** *********

  

  Business Response

  Date: 05/05/2025

  Thank you for the additional information, ****. 

  Customer Answer

  Date: 05/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  Last week, I reviewed a phone call response, made by **** as senior manager, from the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** discerned that there was a misinterpretation within the audit based on my wording and description I entered into the audit form. He stated that he will be revising the 2024 audit to reflect the same codes from 2023 and that I will see an updated letter this week or next. My confidence in ****** understanding, care and competency to handle this situation assures me this matter is resolved.
  
  Regards,
  
  **** *********

  
  

  

  Business Response

  Date: 05/15/2025

  Thank you for the additional information, ****. 

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acuity insurance is refusing to pay for their portion of a firm claim which is not allowing construction to start. The fire happened a year and 1 month ago and construction has yet to start. This is starting to have major financial implications to me and the other people affected by the fire. They have delayed this beyond a reasonable measure and we need help.

  

  Business Response

  Date: 02/27/2025

  Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors.
  
  If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: **********************************************************************.
  
  Thank you, Acuity Customer Care Team.

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an insurance claim for my elderly mother, Claim# SN1926 on 8-3-24 regarding hail damage to her roof. The Acuity agent that I had to deal with is ******** *****. He was very unprofessional, he made me feel uncomfortable and he was belittling to me. We had D&D Roofing / Construction, who is a GAF certified roofer/installer inspect the roof and take pictures, he showed us the hail damage. These pictures were also sent to the Acuity agent. Also there are many houses in ********** that have hail damage at this time, and have filed claims with their insurance companies without any problems. Acuity sent ******* *********************************** to inspect my mothers roof for them. From this report is what the agent is basing his opinion on. Our Roofer has even called and talked to ******** and he has still denied the claim. We also had ***** and ****** come and inspect her gutter helmets and they said that due to the hail damage the system has been compromised and recommend replacing. The roof estimate is $21,990 and the gutter helmet estimate is $7,590. She also has a leak in the garage roof, which is attached to the house. This is sad that the agent can't even come and look for themself to see the damage. They wouldn't even let us talk to a supervisor at Acuity to help get this resolved or turn it over to another agent. I would not recommend this company to anyone. They said that we would have to pay to have another appraisal done and then we would have to go through a mediator and pay for half of that. Why should we have to spend money to do that when we have the proof that there is hail damage. Why are we paying premiums. If one house in a neighborhood has hail damage it is easy to assume that there are others. I would like for this matter to be resolved. This sounds a lot like insurance fraud to me. This website won't let me download pics but Acuity already has them all.

  

  Business Response

  Date: 09/30/2024

  Thank you for your feedback, *****. Every policy at Acuity is unique to each customer and is based on
  a large variety of factors.
  
  If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: **********************************************************************.
  
  Thank you, Acuity Customer Care Team.

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] We have already been through that route. I would like to talk with an Acuity supervisor not the agent that we had been dealing with. If not resolved we will contact an attorney. 
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 09/30/2024

  Thank you, *****. Please contact us at ************************************* with your the claim number. Thank you. Acuity Customer Care Team. 

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I have sent an email to Acuity's **************** and have not had any response. Their website is not very user friendly. Do you have a specific number I should be calling?

  Regards,
  
  ***** *********

  

  Business Response

  Date: 10/02/2024

  Hi, *****. If you choose, you can contact at ************

   

  Thank you. Acuity Customer Care Team 

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I called the number they gave me for customer service.  They told me at that number that there is no customer service department that they are aware of. 

   So they sent me to ****** ***** who is the supervisor for ********.  He wanted me to deal with ******** again and I refused.  So *** and I are emailing back and forth to try to reschedule another inspection from a different company. I have also submitted an additional form that he asked for along with the estimates for repair.  So we are working on the issue but it will take a few days before I know if anything will change.  So the problem is not resolved yet but at least someone else is looking at it. I do not want to close this complaint as of yet until this has been worked through.

  Regards,
  

  ***** *********

  

  Business Response

  Date: 10/07/2024

  Thank you for the additional information. 

  Customer Answer

  Date: 10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I have been informed that it will take 2 to 3 weeks before they can send someone out to give a second inspection on the roof.  Until that time I still want to keep this complaint open.  Thank you.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible accident representative - called every time ther phone was going about end of the day put on hold couldnt keep questions in order. Took over two weeks to get all the information she needed a rock hit the windshield pretty plain and simple. Had horrible attitude very hostile with questions. Asked for supervisor they said we have done investigation and we will not cover claim - would not share results of investigation- even thought I had to spend two weeks talking to them - I hope no one ever has to talk to them again

  

  Business Response

  Date: 09/13/2024

  Thank you for your feedback, ***. Every policy at Acuity is unique to each customer and is based on
  a large variety of factors.
  
  If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with the claim number. If you do not know your agent you can login to the website, or search here: **********************************************************************.
  
  Thank you, Acuity Customer Care Team.

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking for coverage for business I own. Gave my information for coverage so I can seek work. During the time was responding out to see if company was covered, and all the information was totally wrong. Talk with the guy to cancel services. He stated you need to submit a cancellation form to get out of contract. Didnt even know I was in a contract but now Im getting sued for money that I dont think I owe. This company needs to be Evaluated hopefully the Better Business Bureau can shine light on the situation.

  

  Business Response

  Date: 09/11/2024

  Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with the policy number. If you do not know your agent you can login to the website, or search here: **********************************************************************. Thank you, Acuity Customer Care Team.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was rear ended by a semi truck on July 24th who carried Acuity insurance. Clearly, it was his fault as my wife was stopped at a stop sign. Our claim number is SM8840. We are dealing with ********************* and ********************* who are both incompetent. We have not been able to resolve it. They offered us $10,000 to total our car yet the comparable car is $16,000 on Autotrader.com. They have not offered us any compensation for the inconvenience and lost wages for my wife. They took their sweet time to get us a car rental and now we are having to check on the car rental every week to make sure it has been extended for another week. They are actually costing the company more money while they just sit on their a** It has been more than a month now. Our belongings in the car got damaged due to the rain water getting in. This is ridiculous. I hope the semi truck company owner knows that he is just accruing more costs due to his insurance company. Paying for rental and storage for the totaled car. We need this resolved as soon as possible and fairly.

  

  Business Response

  Date: 09/05/2024

  Hello, and thank you for your feedback, Feroze.
  
  If you'd like to discuss your specific situation in greater detail please email me with the claim number at *************************************.
  
  Thank you, Acuity Customer Care Team.

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is ridiculous, you are giving me an email to reach out to resolve my issue. I have been talking to *****/**** with Acuity who haven't resolved our issue at all. This is pathetic customer service. 
  
  Regards,
  
  Feroze Baderuddin

  

  Business Response

  Date: 09/05/2024

  Thank you for the feedback, Feroze. Please do contact us if you would like to discuss further. 

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Clearly you are not trying to resolve the matter because if that was the case then it would have been but just continue to ask me to email you when I have told you that I have emailed your agents a 1000 times already. Ask ********************* and ********************* for more information. This has been going on since 7/24/2024. 
  
  Regards,
  
  Feroze Baderuddin

  

  Business Response

  Date: 09/05/2024

  Thank you, ******. If you change your mind, please feel free to email us. 

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  change my mind ? To what that I accept that someone you ensure rear ended my wife and now you dont want to pay. Pretty sure you are charging the company a premium to insure their semi truck.  Scammers !!!! 

  
  Regards,
  
  Feroze Baderuddin

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was rear ended by a semi truck insured by Acuity on 7/24. They were first going to fix it and then they were going to total it. Its 8/14/2024 and we are still trying to find a resolution. i have sent the adjuster that it is a clean title and bill of sale which both state the title is clean. My wife has lost wages and we are dealing with this c*** for so long. They need to hire people who know what they are doing. My claim number is SM8840.

  

  Business Response

  Date: 08/14/2024

  Thank you for your feedback, Feroze.
  If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. **************************************************.
  
  Thank you, Acuity Customer Care Team.