Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 545 Customer Reviews
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Review fromRyan L
Date: 07/03/2025
1 starStay far away from this company. Go on something like PorkBun. I'm surprised they have an "A" of this through the BBB. Here is some malicious practices in their legal agreement: "The websites created using Website Builder or InstantPage are built on and integrated with GoDaddys hosting platform, and any attempt to migrate or otherwise transfer any such website to another hosting provider is a violation of this Agreement." ****************************************************************************************. Meaning that you don't own your website that you pay $203.88 annually for at minimum. We tried to cut the marketing to lower the bill but were told it was required. Technically in web development, this is wrong and you can do SEO yourself. We switched to web hosting economy temporarily and they deleted our site because "it was not the same hosting plan". They overwrote it with their default files and held our files ******. I pointed out several times to the agent that it is technically possible as it is only static website files, there is no server side scripting. They said we had to move back to the other plan or pay for their premium backup because we were outside of the rolling 1 day window. There was nothing from GoDaddy explaining that we would lose our files, there was a lot of gaslighting and arguing over it being technically possible, and a lot of bait and switch and scam tactics trying to up sell me instead of making it right.Review fromMonica R
Date: 07/03/2025
1 starOn Sunday, June 29, 2025, our nonprofit lost access to our organizational email due to a domain issue. The domain is managed through our GoDaddy account.Because password reset attempts are sent to our non-functioning email address and the backup phone number belongs to a former employee, we are unable to regain account access using **********************'s default recovery options.We contacted GoDaddy support immediately and were told the issue would be escalated and resolved within 24 hours. We then received an email from the Account Recovery Team (***), and submitted the requested government-issued ID the same day.On July 1, we received a request for business documentation. We promptly provided our IRS-issued CP 575 EIN confirmation letter, standard and sufficient documentation for 501(c)(4) organizations. We received no confirmation or update.On July 2, we followed up and received the exact same generic email again, with no acknowledgment of prior communications. We spoke with multiple GoDaddy support agents, all of whom gave us conflicting information. Each admitted they were unable to reach ART internally, with one stating that their chat said that the department was closed (at 2:30 pm).On July 3, we were advised by an agent who had finally been able to reach the ART department via chat that ART stated they had not received any documents. We resent the forms and ended the call once the agent confirmed that the documents had been received. Minutes later, we received the same generic email again from ART requesting additional documentationno additional context regarding the submitted docs, no acknowledgments of reciept, and no resolution.We are now on day five of a total email disruption, which is impacting communications with donors, partners, and internal systems. Unfortunately, despite multiple submissions and confirmed receipt of our documents, the Account Recovery Team has failed to take action or provide any additional information on next steps.Review fromNick W
Date: 07/01/2025
1 starGoDaddy, LLC is a registrar of domain names for the public. GoDaddy does not follow the rules set forth in ***** regarding how RHP and *** work. Or instead, the guidelines set by ***** are lax and GoDaddy just uses their own calendar system to do pretty much whatever they wish with an expired domain. If your domain name goes past the 30-day RHP **** (holding period) and exceeds 5 days (the *** or ***** period) they are still allowed to hold on to your old domain name indefinitely, or transfer the name to another registrant if they want. I find this absolutely unacceptable. It is greed on their part, pure and simple. All I did on my end was forget to turn on the auto-renew feature -- I forgot to re-register the old domain name by the deadline. Two months have already elapsed while GoDaddy has kept the credentials for my old domain name in their back-end system or annex and out of my reach. Using a GoDaddy broker to sell the domain name back to me is to me a gray area of online activity by way of doing a regular transaction. Who really owns the domain name at this point in time? I don't think anyone in ***** is able to properly answer that straightforward question. I will not be doing business with these people ever again. This is marginally dishonest to the point of being outright deceptive.Review fromEduardo P
Date: 07/01/2025
1 starZERO Star Review Scammy, Incompetent, and Life-Disrupting : Avoid at All Costs I am beyond furious and upset with the way GoDaddy handles (or rather DOESNT handle) their services and customer support. Their entire system is a predatory scam designed to waste your time, overcharge you, and ultimately sabotage your business.The service I PAID for never worked properly: emails never went out, credits disappeared without explanation, and worst of all, their platform never even flagged that campaigns failed. I only found out because a client happened to mention they never received anything.After the first year, they start tacking on hidden charges and upselling you on pointless tiers that dont fix anything. All they do is keep you tangled in endless 2448 hour review periods that go nowhere. Meanwhile, you get no follow-up emails, no real accountability, and no resolution.I have spent countless hours on the phone, hours that cost me business and made me late for my own clients. All this just trying to get them to do the bare minimum of what I paid them to do. Even though I never got it! They expect me to give up my personal email address for their broken system to work, which is unacceptable and ************** make matters worse, their system is full of bugs. My patients couldnt even reply to my emails, and some ended up in spam, which completely destroyed any chance to coordinate care. This is not just sloppy: its unethical.Three days wasted. Zero patience left. You have literally disrupted my business and professional life, and Im not going to stand by while you keep ripping people off.Avoid GoDaddy if you value your time, your sanity, and your business. This company is a disgrace.Review fromIsaiah B
Date: 07/01/2025
1 star******** worst hosting company on the internet!! If I could leave negative stars I would. I have 4 emails total on the server, 3 of them haven't worked in over a year. When I called to cancel, they would not consider giving even a partial refund. Absolutely pathetic. It is so bad, it would have to improve to be terrible. They can clearly see in the emails that I haven't used them in over a year. ******** overseas customer service. If they paid me to continue with the service, I would still not consider it. You're continually locked out of your account for any number of reasons. There is tremendous trouble with logging in. I have several screen shots trying to log into my account and they still don't take that into consideration. Save your business, time, and money and consider ANYTHING but this web host. Terrible.Review fromLarry P
Date: 06/30/2025
1 starI just want a refund. This place is ridiculous. They just drag their feet.Review fromTremain R
Date: 06/24/2025
1 starPayment verification process ***** . Holding peoples hard earned money is not a great business practice.Review fromLisa T.
Date: 06/23/2025
1 starGoDaddy lies, says they will give you a free website when you buy a domain but it's only free for a week. Chat *** wouldn't answer a straight yes-or-no question YES or NO: I will ALWAYS need to pay more $ to build a website" until I had asked her literally a dozen times (****** P finally answered 'yes'). Other chat *** pretended not to see what I wrote, and instead tried to sell me more of their junk. And they claim small print protects them from having to refund my money, despite the fact that they lied.I have several pages written up, but BBB only allows 2000 characters so where do I begin. Just that I definitely recommend not to do business with this company or to believe anything they say. At least record your phone conversations and take screenshots of any advertising.If you read the BBB's Customer Review Submission Terms, it states "Customer reviews are not used in the calculation of the BBB Rating." So what does their rating mean? And how did Godaddy ever get a good rating???Review fromruth K
Date: 06/22/2025
1 starruth K
Date: 06/22/2025
how about zero stars? can i rate them minus 5? giving one because you have to give something. worst customer service ever. account was disconnected from our website/email. trying to get it fixed has taken 2 full days so far. it is 1:30 in the morning now on the third day of trying. all the people who answer the phone to help do not have access to the info they need to help and that's what they tell you. they keep apologizing. if you try to get help on their website, they ghost you, then say: are you still there, it looks like you stepped away. then they say be patient, we have many people asking for help, we'll take your request in turn. i have told my story 8 times now, including to some supervisors. terrible horrific awful service. not able to help. my business has no website and no email. they are incompetent. DO NOT USE GO DADDY. YOU WILL REGRET IT IF YOU DO.
GoDaddy.com LLC
Date: 06/24/2025
We thank you for sharing your candid feedback. Unfortunately, with the information included in this review, we are unable to locate an account. If you can provide us with account-specific details, we will be happy to review your concerns. We welcome the opportunity to connect with you and can be reached at ************************************************Review fromAhmed H
Date: 06/21/2025
1 starAhmed H
Date: 06/21/2025
Everywhere I go to rate these guys I find them already have 1 star , no wonder overcharging a renewal with a notice changes prices and refusing if you ask for refund, stay away from these guysGoDaddy.com LLC
Date: 06/24/2025
We thank you for sharing your candid feedback.GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their accounts and modify those preferences. GoDaddy also sends our customer's email notifications of pending renewals prior to taking renewal action. Account management is a customer responsibility.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns, and can be reached at ************************************************
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