Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoDaddy.com LLC has 8 locations, listed below.

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• Headquarters Location

  

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy refused to honor their own 18-day REMOVEDperiod policy. My domain expired only 7 days ago, but they attempted to charge me an $80 redemption fee. I turned off auto-renew, but that does not remove the REMOVEDTheir representatives refused to escalate, refused a courtesy restoration, and insisted on the fee even though I am still within the REMOVEDI am requesting renewal at the standard price and for GoDaddy to correct this unfair practice. I bought domains before and have never heard of this.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account history and the details provided, our office confirmed that the domain in question was registered on May 11, 2025, for a one-year term. The domain expired on May 11, 2026, after automatic renewal was disabled.
  On May 15, 2026, our customer canceled the domain registration through their account. This action moved the domain from its post-expiration REMOVEDperiod into a redemption status, which carries a standard recovery fee. Had the domain not been actively canceled, it would have remained in its post-expiration REMOVEDperiod where renewal at the standard rate was available.
  We understand our customer's expectation that the domain should remain renewable at the standard price, and we recognize that the distinction between allowing a domain to expire passively and actively canceling it may not have been clear. As a one-time courtesy, our office has renewed the domain at no cost to our customer and waived the associated redemption fee.
  We encourage our customer to review their account settings and renewal preferences to prevent any future disruptions.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/19/2026

  
  Better Business Bureau:

  GoDaddy did remove the $80 redemption fee after the BBB contacted them, and I was able to renew the domain for the standard renewal price of about $23. However, their response to the BBB is not accurate. They stated that they renewed the domain at no cost to me, but I was the one who renewed it and I paid the renewal fee myself. They did not notify me of any courtesy renewal.
  I appreciate that the $80 fee was removed, but I am clarifying this so the BBB record accurately reflects what actually happened.
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:05/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2026, I contacted GoDaddy via text to retrieve blog post data from a recently expired website hosting plan that had ended on April 19, 2026. The representative explicitly assured me that the data was intact and could be fully restored if I purchased a new hosting plan. I specifically asked if a monthly plan was acceptable for this purpose, received clear confirmation that it was, and immediately paid $34.99 to initiate the process. Only after processing my payment did the representative state that restoration would require an additional, undisclosed $60.00 fee. Because this fee was entirely omitted prior to my purchase, and because the account was well within the 30-day window, I refused the bait-and-switch charge and called customer service by phone.The phone agent refused to waive the hidden fee. Given the severe decline in GoDaddy's service quality over my nearly 20-year history as a loyal customer, I instructed them to cancel all of my active accounts and services if a $60 fee was worth losing my business. The agent explicitly confirmed he was submitting a total refund request for all active services, including the new hosting ($34.99), an active separate hosting plan ($119.00), and three domains ($22.90, $13.00, and $52.00) paid through 2027. He then deactivated everything in real-time, instantly parking my live websites and domains.On May 13, I received an email confirming the $34.99 refund but stating the remaining $206.90 was denied. I called back and reached a supervisor (Hezron) who explicitly admitted the agent broke company protocol by deleting my assets before securing refund approvals. This internal failure stripped away active, multi-year services I paid for through 2027. The supervisor promised a resolution within 24 hours (by May 14). As of May 18, GoDaddy has ignored the deadline, issued no refunds, and kept my assets disabled. They are illegally retaining my money while refusing to provide the services that were paid in full.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  REMOVED="">
  After reviewing the account and the interactions on file, our office confirmed that on May 13, 2026, our customer contacted our team regarding a restoration fee that was not disclosed during a prior chat interaction. During the phone call that followed, a member of our team canceled all active products on the account and submitted a refund request. Unfortunately, the products were canceled before the refund request was approved, which is not consistent with our standard process.
  
  Our office acknowledges that our customer's active services were removed as a direct result of this procedural error. A supervisor confirmed this during a subsequent call and committed to a resolution within 24 hours, which was not delivered within the promised timeframe.
  
  As a result of this review, our office has issued a refund for the remaining products that were canceled during the May 13 interaction. We ask that our customer please allow 7 to 10 business days for their financial institution to process the transaction.
  
  We regret the experience our customer described and the delay in follow-up. We expect better from every interaction our team provides.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy
  
  

  Customer Answer

  Date: 05/19/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVEDand I have received notifications from the business that refunds were issued to the original payment method.    

  I do want to make it clear however to the business that the resolution is satisfactory but they did lose a customer.  I will never do business with them again and as instructed once all of the refunds have cleared I will close and delete my account permanently.  

  The complaint can be closed.  

  
  REMOVED
  
   

  
  

• Initial Complaint

  Date:05/14/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy website /system is designed to charge your credit card monthly after a year, so they started charging me for three consecutive months each for $19.99 and total of $59.97 without even notifying me.The website, domain, and hosting services have been down for the past few months, and I havent even used their services. Why would I pay for that?Initially, they agreed to refund me, but they claimed they had lost the email.Therefore, Im requesting that you follow up this REMOVEDgodaddy customer number is: REMOVEDThank you.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer's Basic Managed Hosting for WordPress plan transitioned from an annual term to a monthly term on January 10, 2026. The monthly plan renewed automatically on February 10, March 10, and April 11, 2026, in accordance with the account's active renewal settings. Renewal notifications were sent in advance of each renewal date.
  On April 15, 2026, our customer contacted our Care team to request a refund for the prior three months. During that interaction, auto-renewal was turned off on the hosting plan, and a refund exception request was submitted for further review. That request was subsequently declined, as the charges fell outside of GoDaddy's 48-hour refund window for monthly plans.
  Regarding our customer's claim that the hosting services were not functioning, our records do not reflect any contact from our customer reporting a service issue prior to their April 15 interaction. GoDaddy's Care team is available to troubleshoot hosting concerns, but cannot address issues that are not reported.
  That said, our customer has maintained an account with REMOVEDsince 2014, and we recognize the loyalty reflected in that history. As a one-time courtesy, our office has issued a refund for the three monthly hosting charges in question. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction.
  We encourage our customer to review their account for any remaining products with active renewal settings to prevent future unwanted charges.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/19/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVEDCena
  
   
  

• Initial Complaint

  Date:05/13/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2026, I contacted your customer care in regards to my website services. Today the individual stated on the call that she is putting finances over a death of a loved one in the business aspect. My website was in the process of almost being removed permanently. I contact them and let them know that a loved one has passed away, and I was looking to get a resolution to the extension of my payment on the website and all that and possibly your credit. Unfortunately, it has come to my attention that the lady on the phone call was more upsetting me, and causing me to swear on the phone call because of frustration and everything she has stated that made me very uncomfortable and very upset. This is the worst Ive ever been treated in the past five years of using your services. I am highly discussed and highly dissatisfied with how your trainees and employees are not sympathetic of peoples reasons to having some help in a very challenging situation.

  

  Business Response

  Date: 05/15/2026

  Thank you for the opportunity to review our customer's concerns.
  REMOVED="">
  After reviewing the account and the interactions on file, our office confirmed that our customer's Websites + Marketing plan expired on April 23, 2026. Our customer contacted our team on May 13, 2026, requesting a credit or extension due to a personal hardship. During that interaction, our customer felt the experience did not meet the level of empathy and care they expected. We sincerely regret that the interaction fell short of the standard we hold our Guides to, and we take that feedback seriously.
  
  Regarding the request for a credit, our records reflect that multiple courtesies have been extended on this account dating back to 2023. While we empathize with our customer's situation, additional credits are not available at this time.
  
  Our customer's website data remains stored and recoverable for a limited time. We strongly encourage our customer to renew their plan as soon as possible to restore their website and avoid permanent data loss.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/15/2026

  Rather than providing meaningful assistance REMOVEDhas serious concerns regarding discriminatory treatment and inconsistent enforcement of policies during the course of these interactions. The manner in which this matter was handled raises substantial concerns regarding fairness, transparency, and compliance with applicable legal obligations. Accordingly, please be advised that our legal counsel is actively pursuing litigation and evaluating all available causes of action arising from GoDaddys mishandling of protected and confidential business information, operational negligence, damages incurred by REMOVED, and discriminatory business practices. This includes, but is not limited to, claims relating to business interruption, reputational harm, negligence, improper account handling, and other statutory and common law violations as applicable. REMOVEDreserves all rights, claims, remedies, and causes of action available under federal and state law. Nothing contained herein shall be construed as a waiver of any rights or legal positions held by REMOVEDor its representatives. You are hereby instructed to preserve all records, communications, internal notes, account logs, support transcripts, recordings, metadata, escalation records, authentication records, and any other documents or electronically stored information related to LKICORP, its representatives, domains, hosting services, support interactions, and account activity. 
  

  

  Business Response

  Date: 05/15/2026

  Thank you for the opportunity to review our customer's additional concerns.
  REMOVED="">
  Our office reviewed the additional information provided and confirms that the position outlined in our prior response remains unchanged.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/13/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for 3 years when I tried to swap it to just 1 year. I called within the timeframe (7 days) twice to change it and once got disconnect as I was talking to the agent and the other time the automated assistant said the hold would be 15 minutes and it was over an hour and a half and the person said I couldn't swap it even though it was the 7th day (and had called 2 days earlier but they hung up). I talked to a supervisor and he said he's put in a request to escalate, but haven't heard back over a month later. I've been with GoDaddy for almost 20 years and lately they have been next to impossible to get ahold of and not much help when you actually reach them.

  

  Business Response

  Date: 05/17/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer's REMOVED365 Email Essentials with Security plan renewed automatically on April 13, 2026, for a three-year term in accordance with the account's renewal settings. Our customer contacted our Care team within the applicable refund window to request a term adjustment from three years to one year but was unable to reach a resolution.
  The experience our customer described does not reflect the standard of support we expect our Guides to provide.
  As a resolution, our office has issued a refund for the difference between the three-year and one-year term. The one-year renewal will remain active on the account. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction.
  We encourage our customer to review their renewal and billing preferences to ensure future renewals reflect their preferred term length.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/17/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:05/13/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for a GoDaddy Domain Broker / REMOVEDthat I purchased unintentionally for the domain REMOVED, order #REMOVED. I contacted GoDaddy support almost immediately, after realizing the mistake and requested a cancellation/refund. The first representative told me a ticket was opened, but after about two weeks with no refund or update, I contacted GoDaddy again and was told no record of that first ticket could be found. A second representative then opened case #REMOVEDand told me the refund was approved and would be processed within 7 business days. I later contacted GoDaddy a third time, only 5 days after the case was opened, and that representative told me refunds can take 7 days to hit the bank, which further confirmed that GoDaddy was treating the refund as approved/pending. After more than 7 business days passed, I contacted GoDaddy again and was told there was no update and that the broker fee was non-refundable. I asked GoDaddy to review the prior chat history showing the refund approval, but the representative said they could not access chat history older than one week. I never submitted any bid or offer for the domain and never authorized GoDaddy or the broker to submit any bid or offer. My only interaction with the assigned broker was replying to his email: I requested for a refund. I purchased this brokerage service unintentionally. I uploaded that broker email as supporting documentation. My complaint is that I attempted to cancel almost immediately, no bid or offer was ever submitted, GoDaddys first support ticket apparently disappeared, GoDaddy later represented that my refund was approved under case #REMOVED, and GoDaddy then failed to honor or verify that approval. I am requesting a refund of the $99 service fee.

  

  Business Response

  Date: 05/13/2026

  Thank you for the opportunity to review our customer's concerns.
  
  After reviewing the account history and the interactions on file, our office confirmed that our customer purchased a REMOVEDon April 6, 2026. On April 21, 2026, our customer contacted our team to request a cancellation and, stating the purchase was unintentional. No bid was submitted through the service.
  
  Under GoDaddy's refund policy, the REMOVEDis eligible for a refund when no bid has been submitted. Our office has issued a refund for the REMOVED. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction.
  
  We regret the confusion caused by conflicting information provided across multiple interactions. The experience our customer described does not reflect the standard we hold our Guides to.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/12/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction was April 15. This was an auto renewal of REMOVEDI did not authorize. The renewal was for a yearly subscription. I never paid yearly - always monthly however I never used this service. When I noticed the charge, I was in REMOVEDand not able to log in online to dispute it. Because I was out of the country, I was not able to log into ny GoDaddy Account. The website uses security features. One of them was sending a code to my cell phone yet because I did not have cell service, I could not receive the code. I have proof (Flight tickets etc) that I was out of the country. Once I came back, I immediately contacted Go daddy via Chat, Text messaging and was told there is no refund because I did not cancel within the 7 days. Well, I could not despite several attempts. I feel this is a unique situation and accommodations should be made. GoDaddy's REMOVEDhave been monoton, repeating the same answers over and over (I am out of the 7 day REMOVEDperiod) and refusing to connect me to a manager. I am not able to get past the REMOVEDor REMOVEDAgents.

  

  Business Response

  Date: 05/13/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer held two separate REMOVEDemail plans. One plan renewed automatically on April 13, 2026, for a one-year term, and a second plan was set to renew monthly with a renewal date of April 22, 2026. Both plans renewed in accordance with the account's renewal settings, and renewal notifications were sent in advance of the applicable renewal dates.
  Our customer contacted our Care team on April 23, 2026, to request a refund of the annual plan, advising that they had been traveling internationally and were unable to access their account within the standard refund window due to security verification requirements. Under GoDaddy's refund policy, annual plans for M365 products are refundable during the first 7 days of the transaction date, and monthly plans are refundable within 48 hours. As the requests fell outside those windows, refunds were declined through standard channels.
  We recognize that our customer's circumstances were unique, and that being abroad without cell service created a barrier to accessing the account within the applicable timeframes. After further review by our office, we have issued a one-time courtesy refund for the annual plan renewal in question. The annual plan remains active within the account. The monthly plan has since been canceled and will not bill going forward. We ask that our customer please allow 7 to 10 business days for their financial institution to process the refund.
  We encourage our customer to review their account for any remaining products with active renewal settings to prevent future unwanted charges. Instructions for managing auto-renewal can be found here: REMOVED
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/11/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were up for a website and email renewal. I paid the renewal for the email and started chatting with their online customer services about the website renewal. I explained that we paid them to design our site and that the "contact us" feature was not working. I also explained that I wanted to renew with the option to make changes to the website myself, as their fees to do so were entirely too high. The online customer chat service signed me up for a 5 year renewal for $539.40 and assured me that the website was transferred correctly. I then deleted the old plan off our account so we wouldn't get auto-billed for 2 plans. Upon doing so, I discovered that it deleted our website, even though the online chat assured me I was ok to delete my payment. I then called and waited on hold for almost 3 hours for days in a row, with no help. The online chat gave me a phone number that connected me to a man named REMOVED. He then charged me $501.76 for a 2 year renewal (not 5 year as initially told) and assured me that the website would be fixed. I explained to him that I needed the "contact us" section to be working because I tested it with my own personal email address and it never notified us that a message was submitted. I also explained that the reason I wanted to make changes myself was to remove the "meet our team" section from the website. After being on hold for another 2 hours, he assured me it would all be fixed and once the website was fixed again, he would personally go in and make those 2 changes so it was all in order. He even wrote me this assurance in an email, which I have saved and can submit. He never made the changes. I followed up with him and was ignored. I then called AGAIN and was told I would have to pay more money for something I had already been promised. I looked at my bill and it shows they billed me for website design. We had already paid them when the website was initially designed. Now we are being ignored.

  

  Business Response

  Date: 05/13/2026

  Thank you for the opportunity to review our customer's concerns.
  
  After reviewing the account and the interactions on file, our office confirmed that our customer sought to transition from a managed REMOVEDplan to a self-managed hosting option. On May 4, 2026, our customer was guided via chat to purchase a new hosting plan and advised to cancel the existing plan. This cancellation resulted in the loss of the website, as the migration had not been completed beforehand.
  
  A member of our sales team then assisted by refunding the incorrect plan, restoring the website, and placing our customer on a REMOVEDplan. During that interaction, our customer was assured that two specific site edits would be completed. Those edits were not fulfilled as promised.
  
  When our customer followed up, our team advised that the customization requests required an additional paid add-on. This conflicted with what our customer had previously been told.
  
  Our office acknowledges that our customer received inconsistent guidance, was sold an incorrect product, lost access to their website as a result, and was given a commitment that was not honored. The experience does not reflect the standard we hold our team to.
  
  Our REMOVEDs escalations team reached out directly on May 13, 2026, and has provided a complimentary REMOVEDadd-on to facilitate the promised edits. We ask that our customer work with that team to confirm the changes are completed to their satisfaction.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/13/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:05/10/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using GoDaddy for my website hosting and e-commerce for 5 years. I was always linked perfectly with Yotpo, which is a 3rd party review-collecting app. GoDaddy just made a change to their platform behind the scenes and I have had many problems, costing me sales and much time on the phone. They fixed some, but they refuse to fix the REMOVEDcode that no longer allows Yotpo to properly link. They said I have to hire a developer. This is ludicrous, after all the money I just spent to pay for another year of hosting!! They refuse to fix the problems they created. I would have tolerated the many issues that their decisions to change platforms caused for me, but only as long as they were willing to make it right. Which no longer seems to be the case. Now I need to change platforms and seek a refund for what I have given them because I will not work with a company that doesn't make things right with their customers.

  

  Business Response

  Date: 05/13/2026

  Thank you for the opportunity to review our customer's concerns.
  REMOVED="">
  After reviewing the account and the interactions on file, our office confirmed that our customer's Websites + Marketing Ecommerce plan underwent a platform migration that impacted the integration between our customer's website and a third-party review application. Our customer contacted our team multiple times beginning in late April 2026, and our Guides worked to resolve several issues resulting from the migration, including product display errors and integration connectivity.
  
  Our office acknowledges that while several issues were successfully resolved, the remaining integration concern involves product ID mapping between the third-party application and our platform. Our team is actively working in coordination with the third-party provider to address this issue. At this time, there is no estimated completion date, but the matter remains under active development.
  
  We understand our customer's frustration with the length of time this has taken and the impact on their business. As a one-time courtesy, our office has issued a refund for our customer's most recent renewal. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction. We remain committed to resolving the integration matter and will continue working toward a fix.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/13/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:05/09/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To GoDaddy Customer Relations,I am writing to formally appeal the denial of my refund request regarding a REMOVED365 5-seat plan that renewed on REMOVED25th for $300.I have been a GoDaddy customer for 25 years. I have maintained multiple products with your company throughout that time: domains, hosting, email, and more.A REMOVED365 5-seat renewal for $300 processed on REMOVED25th. I want to address the notification emails your representative referenced directly. While your records may show those emails were delivered, I did not get them. This was not negligence. REMOVEDwas one of the busiest months I have had in recent memory. I was traveling for work, managing an unusually heavy production schedule, and simultaneously dealing with a family health situation involving my mother.Within days of recognizing the charge had processed, I acted immediately. I began migrating away from the platform, canceled all five seats, and reached out for a resolution. I did not sit on this. I responded as quickly as any reasonable person could given the circumstances.The response I received was a form letter. After 25 years, a form letter.I understand policies exist for a reason. I understand exceptions cant be made for everyone. But I am not everyone. I am a 25-year customer with a spotless account history, asking for the very first time for some human consideration.A full refund would be ideal. A prorated credit would be fair. Account credit toward my existing renewals would be acceptable. What I cannot accept is the message that 25 years of loyalty is worth less than a $300 policy enforcement.I have already looked at alternatives for my entire portfolio. The savings would be significant. I have not pulled the trigger because I genuinely dont want to leave, but I need GoDaddy to give me a reason to stay. Please review this appeal with the consideration it deserves and respond with a real answer from someone empowered to make this right.

  

  Business Response

  Date: 05/11/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer's Email Essentials Basic REMOVEDrenewed automatically on April 25, 2026, for a one-year term in accordance with the account's renewal settings. Renewal notifications were sent in advance of the renewal date.
  On May 5, 2026, our customer contacted our team to cancel the product and request a refund. The product was canceled at that time. However, under GoDaddy's refund policy, annual plans for REMOVED365 products are refundable during the first 7 days of the transaction date. As the request fell outside that window, the refund was declined through standard channels and again upon out-of-policy review.
  Our customer has been a valued REMOVEDcustomer since 2007, and we recognize the loyalty reflected in that history. After further review by our office, we have issued a one-time courtesy refund for the renewal in question. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction.
  GoDaddy provides customers with full control over renewal preferences. Customers may log into their account at any time to modify those settings. We encourage our customer to review their renewal and billing preferences to prevent any future unwanted charges.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/11/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED