Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,689 total complaints in the last 3 years.
- 715 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am very concerned about the coercive business practices that GoDaddy has implemented. I subscribed for a 5-year domain registration in 2020. I have no recollection of selecting to "auto-renew" this subscription, as I had purchased it for a temporary project. I was very surprised, therefore, to see a bill for $110.95 (more than DOUBLE the original 5-year subscription amount) in September 2025. When I reached out to cancel the renewal and request a refund less than a month after the transaction date, I was referred to the "refund policy," which states that while customers are eligible for a refund when cancelling an auto-renewal of a 1-year subscription within 45 days of the transaction date, customers only have *5 days* to cancel a (much more expensive, presumably) multi-year subscription.This seems to be a clearly unethical tactic to trap customers who are more likely to have forgotten about old subscriptions with charges that are much higher than those they originally agreed to. The customer service line was also completely unhelpful. My experience leads me to say: DO NOT USE GODADDY. In addition to recently settling a lawsuit about their lax security protocols, they use extremely shady subscription practices.
Business Response
Date: 10/27/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 29, 2020, our customer registered a domain name for a five-year term via online transaction.
On September 30, 2025, per our customers account preferences, ********************** automatically renewed the domain name in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, including on August 31, 2025, and September 25, 2025, informing them the expiring domain would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On October 26, 2025, our customer contacted our *********** to request a refund for the renewal. During this interaction, our staff properly informed them multiple-year automatic renewals for domain names are ineligible for refund after 5 days.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy, as a registrar, acts as a broker of sorts when registering or renewing domains. GoDaddy pays funds to the particular registry in good faith to register or renew a domain for a customer and has limited time to receive a refund for those funds. These time frames are part of the basis of our Refund Policy, which can be found here ***************************************************/refund-policy
While we understand and empathize with our customers frustration,our staff has properly informed them of our refund policy. As such, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 10/27/2025
The form response submitted by GoDaddy does not address the unethical tactics that I describe in my complaint. The policy of providing a much shorter window in which to request a refund for the cancellation of a multi-year renewal than of a single-year renewal is clearly set forth with anything but "good faith." I can tell that I'm not the only customer stuck with the bill for a ****** service that the company knows I will not be using.Business Response
Date: 10/28/2025
Thank you for the opportunity to address our customers additional concerns.
While we appreciate our customers candid feedback regarding *********************** Refund Policy, we stand by our initial response.
GoDaddy renewed the domain name in accordance with our customers account preferences on September 30, 2025. Our customer did not contact our Care Teams until October 25, 2025, well outside the allotted 5-day refund timeframe for multi-year domain renewals. As such, we respectfully decline their refund request.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:10/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Summary:Withholding of earned funds and abrupt account closure without valid explanation or resolution.Complaint Details:I have been using GoDaddys payment service, which allows customers to Tap and Pay for transactions. Until recently, the service functioned as expected and I experienced no issues receiving payouts from completed sales.However, between October 16, 2025, and October 18, 2025, I processed several legitimate transactions totaling $141.37. Shortly after, I received an email from GoDaddy stating that my payout was being withheld pending verification of certain business documents. I promptly submitted all requested documentation in full compliance with their instructions.Instead of resolving the matter, GoDaddy unexpectedly closed my account and sent a follow-up email stating that the only way for me to receive my funds was to either refund my customerswhich is not possible since I no longer have access to the transactionsor wait a 90-day holding period. This delay is unreasonable and has created significant financial hardship for me, as these withheld funds are necessary to cover essential bills and living expenses.I have not violated any of GoDaddys terms of service, nor have they provided any clear explanation or justification for closing my account and withholding my payout. Their actions appear arbitrary and unfair. From my perspective, this conduct feels deceptive and unethical, as GoDaddy is effectively keeping my earned money without a valid cause or transparency.I am requesting immediate release of my funds and a formal explanation for the account closure. I also urge the BBB to review GoDaddys business practices, as this situation raises concerns of potential misconduct and mishandling of customer funds.Business Response
Date: 10/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration regarding this matter. We also know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: **********************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:10/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dont understand how it is legal or ethical for Godaddy to host the disgusting people data tracking site **************************? My information is all over their website without my consent, and the website has no opt-out form or way to contact the owner, or even an owner listed. PLEASE contact your website ************************** and have these page deleted: *************************************************** *************************************************** **********************************************************************Business Response
Date: 10/20/2025
Thank you for the opportunity to address the concerns of the complainant.??
Based on the information provided, the complainant does not appear to be a GoDaddy customer.
While ********************** is the registrar of record for the domain name in question, we have no other affiliation with the domain names current registrant(s) or any associated business. Additionally, GoDaddy does not have jurisdiction over the website, or its contents as the files are hosted elsewhere.
According to a public network lookup, the domain name points to the ** address ***********, which is managed by the company ******. The complainant may wish to contact the hosting provider to determine if they have processes in place to address their concerns. As a courtesy, we have located the following email, which may be used to contact Amazon: *********************************************
We hope this information is found helpful.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 10/20/2025
Godaddy: Thank you for the prompt and informative response. It is truly appreciated.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ***********
Initial Complaint
Date:10/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product was sub par, they didn't fix the issues, cancelled service in August 2025. They are playing games with the refund.l of their smart line. The year payment was just under $300. I am owed a prorated amount. They acknowledge they owe it, but keep delaying the refund and hoping I get tired of waiting. Absolutely a scummy group of people. Furthermore, I've used their services for years and this is how they treat someone who was loyal. I don't need a call, just send the money back.Business Response
Date: 10/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has been using ********************** Conversations (formerly SmartLine), a product that provides an all-in-one communication hub with the key features of a business phone line delivered directly to a mobile device. According to their account settings, their Conversations plan was most recently renewed for an additional year on February 10, 2025.
On October 14, 2025, they contacted our ************* Team via online chat to request a refund for the remaining time on their Conversations plan. During this interaction, they were correctly advised that the plan was outside of our refund time frame. The following day, October 15, 2025, they again contacted our team and turned off future auto-renewals of their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddys Refund Policy we respectfully decline our customer request for an out of policy refund. This policy can be found at the following link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 10/22/2025
You don't get to keep money when your system was not working. I will continue to escalate this. You owe a prorated amount from September to Feb
Additionally, you're employers acknowledged that GoDaddy DOES owe the money. You will see that in the chat transcripts that youve already mentioned.
Since you have pulled them, please make them public and dont exclude where your employees acknowledge that the money IS owed.
Business Response
Date: 10/27/2025
Thank you for the opportunity to address our customers additional concerns.
We understand and appreciate our customers concerns;however, after careful review, we continue to uphold our original response.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO GoDaddyInitial Complaint
Date:10/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been contacting GoDaddy for over a month now to renew our domains and there was AN ***** that kept coming up while trying all different forms of payment. After the domains have expired and GoDaddy ADDED A $700 FEE, SUDDENLY, the ***** VANISHED! BEFORE I FILE A SUIT I WANTED TO FILE THIS COMPLAINT! GO DADDY IS A SHADY UNETHICAL BUSINESS! Also they cant remove the redemption fee applyBusiness Response
Date: 10/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer had three domains that were up for renewal on September 26, 2025. Over the course of several interactions with our Care team, they attempted to renew using multiple payment methods, however, none of the renewal attempts were successful.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 17, 2025, a Guide from our Care team made an outbound call to speak with our customer. During this interaction, our Guide was able to successfully renew our customers domains without any additional redemption fees.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:10/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently renewed my email service with GoDaddy but chose not to renew my domain. When speaking with the representative, I was informed that I could renew my email for a year without renewing the website. However, my email has not been receiving any messages since September 30, 2025.When I contacted customer support, I was told that I must renew the website domain in order to receive emails. I explained that I do not want the website and requested a refund for the email renewal since I cannot use the service. The representative then stated that a refund could not be issued because it was past the seven-day ********* is unreasonable to deny a refund for a service that is unusable unless an additional product is purchased. If renewing the email alone does not allow functionality without the domain, that should not have been offered as an option. I respectfully request a refund for the email renewal, as I should not be pressured into renewing a domain I do not need just to access my paid email service.Business Response
Date: 10/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at ***************************************************.
On September 23, 2024, the customer purchased the domain name in question and an Email Essentials (**) plan, each for a one-year term via the GoDaddy website.
On September 23, 2025, the domain expired due to non-payment. Our records show no contact from the customer to our Care Team regarding the expiration.
On September 24, 2025, the customer manually renewed their ** plan for an additional year via the GoDaddy website.
On October 14 and 15, 2025, the customer contacted our Care Team via online chat to inquire why their email was not functioning. During these interactions, they were correctly advised that ** plans require an active domain name. They also requested a refund for the ** plan renewal and were correctly informed that the request fell outside of GoDaddys Refund Policy, which can be reviewed ***************************************************.
Resolution:
GoDaddy upheld its agreements with the customer in good faith and honored its terms of service.
As previously advised, only the domain registrant controls the email accounts associated with it. A domain is required to create, manage, or remove email addresses.
As a one-time courtesy, we have provided the customer with a one-year renewal of their domain name at no cost. They will be responsible for all future renewal costs.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 10/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
Initial Complaint
Date:10/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy (GD) emailed me in Aug25 stating my ********* 365 protection for my (then) email account *********************** was up for renewal costing $95.88. My only option was to deal with their online chat as ** refuses to deal with you until you verify your identity via entering a 6 digit code sent via text or email. I complied and entered continuous (!!) codes sent by their AI/chat line. I did NOT renew any services with GD for 2026. I received O answers- just nonstop requests for code verification. On August 14, GD hit my **************** card for the full 26 renewal fee of $95.88. Since this date, I have made multiple attempts (online) to cancel all my services on their website as well as contacted their chat to request a refund for this Unauthorized charge for services NOT requested. On Oct 7, I made one final attempt to receive a refund. They sent a code to my phone which I immediately entered plus complied with all their requests for my (former) account ID and transaction numbers listed on my AMX credit card bill. After half hour of chat babble (we understand your situation and want to help) I was told I would need to activate my email address so we can proceed with the validation before we assist you in initiating your refund. I submit that GD continuous NONresponse and delay tactics are nothing short of larcenous, unprofessional and unethical. Can you please help me get my $ returned?!Many thanks for your support,**** ******** ******************** ************Business Response
Date: 10/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 14, 2019, our customer purchased ********* ********** for a three-year term. Their email plan has continued to renew within their account.
On July 9, 2025, our customer called into our Care support for assistance with their email plan as they had not been receiving email for several days. ******** representative was able to assist our customer in accessing their ********************** account to remove an email forwarding that was directing their email to a third-party email address, as well assetting up two-factor authentication (2FA) on their GoDaddy account.
On August 14, 2025, GoDaddy renewed our customers M365 email plan according to their account preferences to honor our agreements with them.
Between July 9, and October 7, 2025, our Care support representatives worked to the best of their ability to resolve our customer's concerns.
RESOLUTION:
While we empathize with our customer we will not be able to assist with account access without proper verification.
GoDaddy takes Account security very seriously and requires proper identity verification to be able to assist with accounts. To assist customers who are challenged with providing proper verification GoDaddy has a vetted process in place to verify account ownership. More information on this process can be found here: ***************************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:10/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am really sick of godaddy and their hidden refund policies. I purchased a domain on October 7 and called on October 13th to get a refund issued as a store credit to my account. They told me it is a 5 day refund period, but it doesn't say this anywhere on the checkout page or in the terms and conditions that are visible BEFORE checking out. I spent 45 minutes going back and forth with them about it. Due to the time I am spending to address their ILLEGAL refund policies, I want compensation for my trouble in addition to the store credit I'm requesting. Please see the attached screenshots showing no terms and conditions or refund policy viewable before checking out.Business Response
Date: 10/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Our customer has provided some screenshots that are part of GoDaddys checkout process. On the final Checkout screen above the button to complete the purchase GoDaddy displays wording clarifying that by completing their purchase our customer is agreeing to *********************** terms and conditions. A link is included that allows our customers to conveniently view those terms and conditions from the Checkout page prior to purchase.
GoDaddys refund policy can be found here **********************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for compensation and store credit.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:10/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a GoDaddy customer for 18 years. They retired the platform I used and sold me an updated one. I have called weekly and daily for help. Since this platform does not post the products I add. I have also asked if they cannot fix the ongoing bugs for 3 weeks. I would like a full refund. They will not do either.Business Response
Date: 10/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 4, 2025, our customer contacted our Care Team to report an issue with adding products to their online store. Our Care staff worked with our customer to the best of their ability, and an escalation to our advanced technical team was created.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy has unexpected technical issues and is actively working to resolve them and minimize any impact on our customers. In the meantime, we have connected with our customer and are actively working with them to come to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:10/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled my subscription years ago (2021) with godaddy.com yet they continue to randomly charge my ******** express card. when asked they said they cannot find an account associated with my name or phone number. this has continued to occur even though I've had conversations with various agents and they claim they have removed my information from their system.Business Response
Date: 10/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 1, 2019, our customer purchased a domain name for a two-year term via an online transaction without the assistance of GoDaddy. Per their account settings and to honor agreements with them, GoDaddy automatically renewed the domain every two years, most recently on October 10, 2025.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement.?
GoDaddy provides its customers with full control over their renewal preferences. Customers may log in to their accounts at any time to modify or disable automatic renewal settings. Account management, including renewal preferences, remains the responsibility of the account holder.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have no record of our customer requesting cancellation of the domain name. While the domain remains active, we are willing to provide a refund for the most recent renewal once they cancel the domain. After cancellation, they may contact us at *********************************************** to request the refund.
Instructions for canceling a domain are available here: ************************************************************.
Thank you again for the opportunity to address these concerns.
Kindest regards,
****
Office of the CEO GoDaddy
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