Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against ************* Fraud Disguised as a Service I am filing this complaint to dispute an illegitimate and deceptively structured charge from *************, which appeared as part of a Trailways transaction. While I agreed to the overall transaction amount, the specific charge from ************* was buried in a way that misrepresented what I was paying for and more importantly, who I was ******************** operates behind a wall of anonymity, using Domains By ********** to hide all ownership and contact details. Their website offers no address, no customer service transparency, and no accessible refund policy all red flags for a company involved in financial transactions. When I attempted to obtain details and resolve the issue, I was met with complete silence. No reply. No resolution. No accountability.The charge, while technically present, was misleading in how it was presented. The transaction was bundled in a way that concealed Refundable.mes involvement and left no reasonable way for me to make an informed choice. This misrepresentation, combined with their refusal to disclose or engage, constitutes a deceptive business practice one that violates the spirit, if not the letter, of the Truth in Lending Act (TILA), which is meant to ensure consumers understand what theyre being charged and why.I am demanding a full refund and investigation into Refundable.mes practices. This is not just about a charge its about a business model built on deception, obscurity, and consumer exploitation.Registrar: The domain is registered through GoDaddy.com, LLC.Scam Detector has given ************* a trust score of 47.2 out of 100, indicating a medium risk. User Complaints: There are reports of users experiencing issues with refunds and a lack of response from the company.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address the concerns of the complainant. 
  
  While GoDaddy is the registrar of record for the domain *************, we have no affiliation with its current registrant or any associated business. 
  
  According to a public network lookup, the domain ************* points to the ** address *************, which is managed by ******************* (AWS). Considering this, the complainant may wish to contact *** directly to determine if they have policies to address their concerns. As a courtesy, we have located the following abuse-reporting location at AWS: ******************************************************************************
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  Jenn
  Office of the CEO GoDaddy 
  

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********** *******
  
   
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GoDaddy on Friday May 2nd to cancel a *************** address. There were 3 orders that had all recently renewed. Orders #********** for $95.88, #********** for $35.16 & #********* for $21.99. The agent advised they could cancel all three but order #********** was not eligible for refund since it was a monthly renewal and it had to be canceled within 48 hours. I agreed with that since it was a small charge of $21.99. I was asked how I would like my refunds and was told I would see the refunds in about 5-7 days. When I received my refunds they were for $12.99 & $22.17 and referenced just the order# **********. I did not received a refund for order# **********. I contacted the company right away and was told to wait a few more days. When I still did not receive the refund I contacted them again and was advised I would not get a refund because I only had 7 days to cancel my annual renewal and I canceled on day 11. However my access to the canceled product was removed immediately. Apparently you get 2 days to cancel a 30 day product and only 7 days to cancel a 365 day product. My issue is that I was not told that I would not be refunded for this $95.88 annual product at the time of cancelation. I would have made a different decision had I been given the correct information. I never would have canceled my annual product after only 11 days knowing I would lose access immediately AND not get a refund. That is absurd. The agent made an error and was not trained appropriately to service customers with accurate information. I do understand the cancelation terms were hidden somewhere on one of the pages of their gigantic website in fine print but when working with customer service agent to cancel a product, the customer should be given correct information by that agent to make sound decisions. I was not canceling online on my own, I had their agent on the phone to help me. I requested my issue be escalated for review but was still denied a refund.

  

  Business Response

  Date: 05/09/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 23, 2025, per their account preferences, our customers email plan automatically renewed on a one-year term.  Per GoDaddys Refund Policy, email plan renewals are eligible for refunds within 7 days of the transaction. 
  
  On May 2, 2025, our customer contacted our Care team seeking a refund of the email plan and two other recent renewals.  ******** Guide processed a refund for one of the three transactions that was within refund policy, however, the other two, including the email plan, were not eligible for refunds.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has confirmed that the email plan in question was cancelled during their interaction with our Care team.  As a one-time exception to our Refund Policy, we have processed a full refund of the email renewal.  Our customer can expect the funds to post within 2-3 business days.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy has made charges to my account for amounts thats is not what is agreed upon. My monthly charge should be on $47.69 month for services which was charged on May 5, 2025. Then on May 5, 2025 GoDaddy charge ***** for the same month created an imbalance on my bank account. I will disconnect my auto payment due to this continuous abuse by GoDaddy. I will request a refund of $ ***** which was a unauthorized payment.

  

  Business Response

  Date: 05/09/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 4, 2020, our customer registered a domain name with Full Domain Privacy and Protection (****) for a one-year term. This transaction included our Websites + Marketing Commerce (W+M) for a one-year term. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
  
  On May 4 and May 5, 2025, per their account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that the products in question would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
  
  On May 6, 2025, our customer contacted our *********** to discuss the transactions. Our staff verified what each transaction was for and advised where to review this information within their account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We are happy to offer a refund in accordance with our refund policy; however, before we can do so, our customer will need to downgrade the **** and cancel their domain and W+M via the steps provided. They may email us at ********************************************************************* once the domain and W+M have been canceled to request their refund by June 19, 2025.
  
  Downgrade my Domain Protection plan: *************************************************************************************;
  
  Delete products in my GoDaddy account: ***********************************************************************************************
  
  GoDaddy's Refund Policy: *******************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 months ago, I called GoDaddy to change my ************* website domain name. While discussing with the representative, he told me that I would be making a mistake if I proceeded with a .com extension. The NEW and best thing in the business was an ai. extension. We discussed and then he said 'wait a minute, let me check something'. He went on to find out that the name I actually wanted was being used by someone else but they weren't utilizing it. When I asked who owned it, he said I can't share that info. When I asked if it was "***", he said "Yes"! I immediately realized that my husband, ***, had set up this perfect domain name for me many years ago. During that very same phone call, the representative went on to give us lengthy instructions on how to reactivate the old domain name including how we had to take photos of his driver's license being held against his face, etc. We spent the remaining time on the phone working on retrieving the old (original) domain name.We never did go back to his recommendation that I proceed with the (new) ai. extension. I assumed that we had gone past the ai. domain after finding my old .com domain could be used.Sometime later I found the $218.96 for the new ai. domain had been charged to my credit card.After starting the lengthy process to reinstate the old name, I breathed a sigh of relief realizing that the .ai extension was an EXTREMELY bad recommendation for a travel agency since it implies that my new website would have been manned by artificial intelligence.I feel that the representative's recommendation was negligent considering the nature of my business and should never have been suggested. I did not realize that the charge had been actually processed until I found it on my credit card statement.GoDaddy can have my .ai name (********************************) back for resale. My request to GoDaddy to understand the circumstances have been denied as of today, May 5, 2025.

  

  Business Response

  Date: 05/10/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 3, 2025, our customer contacted our Care team seeking assistance with their email account.  During the interaction, our Care Guide noticed a possible typo in their .com domain, and after determining that the correctly spelled .com was already registered, offered the .ai alternative which our customer accepted.  After the .ai was registered, the conversation turned to the correctly spelled .com, which was determined to be registered to our customers husband.  
  
  On April 16, 2025, our customers account was merged with their husbands account, giving them control over the correctly spelled .com domain.  The same day, our customer asked for a refund of the .ai, and was correctly advised that .ai domains are non-refundable per our Refund Policy. 
  
  Our customers correctly spelled .com domain is due to expire on May 11, 2025, and is not set to automatically renew.  If our customer wishes to retain the domain, they will need to take action to renew it before it expires. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 10, 2025, our office attempted to connect with our customer via phone to discuss their concerns, however we were unable to reach them.  We will remain available to assist them and can be reached via email at *************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  
  

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was put on a Managed 10 Hosting plan because a GoDaddy *** told me that was the right option. Now they say its wrong. Same thing with my Premium Security plan, which they also told me to buy. Now theyre claiming thats incorrect too. Every time they get caught giving false info, they either hang up or refuse to connect me with a supervisor. Total runaround, zero accountability. I was given the advice on what to purchase and changed from a program based on your recommendation if it is wrong you should fix it for free.

  

  Business Response

  Date: 05/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 2, 2024, our customer purchased an Ultimate Managed WordPress (MWP) plan for a one-month term via an online transaction. This plan has been consistently renewed in monthly increments, most recently on May 2, 2025.
  
  On June 21, 2024, our customer accessed their account and upgraded the hosting plan to a MWP Pro10 plan via an online transaction.
  
  On July 18, 2024, our customer purchased a Website Security Premium plan for a one-year term via an online transaction.
  
  On March 10, 2025, they contacted our *********** regarding issues they were experiencing with their website. During this interaction, our Care staff asked our customer if they planned on hosting more than one website. When our customer indicated they were not, our Care staff recommended downgrading to a hosting plan that was more appropriate for their single website. However, when attempting to process the migration, an error was encountered that prevented the website from migrating. The new MWP plan was then canceled, and our customer was refunded for their purchase.
  
  On May 5, 2025, they contacted our *********** again regarding issues they were experiencing with their website. During this interaction, our customer noted the features of their Website Security Plan did not appear to be properly configured. A ticket was created to assist them with properly configuring their plan.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has since connected with our customer and will continue working with them to resolve their outstanding concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Godaddy orders automatically renewed and they were extremely hard to appeal and get refunded for. I purchased them two years ago through my legalzoom account for my business so after calling them they told me to call godaddy directly. I did but they made it so hard for me to get a refund. They had to email me a link to appeal and I had to log into my account, but I never logged in it before so it wouldn't let me in and I had to jump through all these crazy processes to even see where my payment history was. I have never seen this before and it was extremely frustrating, especially since I work two jobs and I have two small children to take care of while trying to do all of this. they told me I only had one week to get the refund, which is also insane. This is something I have also never seen and my account was not used in two years. I wanted last years order refunded as well because it was so hard to navigate. I tried two years ago to do all of this and it was a nightmare. I understand I might not be able to get refunded last years order as well, but this order should have been refunded. It look me a while to call and do all of this refund process and then it was weeks before they sent me that short little paragraph below that they were not able to issue me refund. I tried to log back into that reply today for this complaint and the link was deactivated. I couldn't see the email I sent at all. Please help and I would really love a refund and I do not see how this can be legal.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On January 29, 2023, our customer purchased a domain name with/Full Protection for a two-year term and an Email Plus for a one-year term during an online transaction.
  
  Their email plans were renewed on January 28, 2024, and 2025, per their account preferences. Before and after each renewal, email notifications were sent.
  
  On January 29, 2025, their domain name was renewed for an additional two years, per their account settings. Email notifications were sent before and after the renewal.
  
  On February 27, 2025, they contacted our Care team and requested a refund for their most recent renewals. They were informed correctly the services were beyond refund eligibility, per GoDaddy's Refund Policy; which can be found at ***************************************************/refund-policy
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
  
  We stand by our previous response and must respectfully decline our customer's request for out-of-policy refunds. If they wish to disable the automatic renewal or cancel their service to avoid future renewals, instructions are provided in the Help article found at this link: ****************************************************************************;
  
  We also appreciate their feedback regarding our levels of service.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/2025 I placed an order for domain transfers. Included was the domain name **************. On 4/28/2025 I received an email saying the product had been deleted. When I contacted Customer support and was told I had to repurchase it. I was told because it was been over thirty days, I could not get a refund and would need to purchase it for a much higher cost. Since GoDaddy deleted the transfer before it was completed, I would like a refund of ***** which was the cost of the domain transfer that wasn't completed.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On March 28, 2025, our customer purchased multiple domain name transfers via an online transaction. One of the domain name transfers included the domain name in question.
  
  Between March 28 and April 28, 2025, multiple attempts were made to complete the domain name transfer. However, due to a recent contact update, the domain name was subjected to a 60-day transfer lock, and the attempts to transfer failed.
  
  The transfer was automatically canceled on April 28, 2025, as it was not completed within 30 days.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 2, 2025, our customer contacted our *********** and was provided a refund for the canceled domain transfer. The refund was processed to In-Store-Credit, which can be used for future purchases. If our customer would like the funds returned to their financial institution, they may contact our 24/7 ************* Team and request that the store credit funds be cashed out.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: GoDaddy LLC Address: ***************************************************, *** Website: ********************************** Email (if required): ****************************** Phone (optional): ***************** Subject (short summary):Unauthorized domain purchase by minor *********** refund and transfer cancellation requested Your complaint (detailed):I am filing this complaint regarding a domain purchase on GoDaddy.com of *********** in the amount of ?************ (approx. 46,299.43).The purchase was made without my authorization by my underage son (a Thai and German national, legally a minor under Thai law). He misunderstood the currency and believed the price was ?***** THB, not over 1.6 million. This caused a high-risk transaction without legal capacity or consent.I contacted GoDaddy immediately via hotline, chat, and multiple emails to cancel the transaction before the domain transfer completes (GoDaddy confirmed 1015 days delay). I also filed complaints with:***** (Case No. 01418473)ECC ******* (Ref. ECCDE-88473)GoDaddy has not refunded the amount nor confirmed cancellation. The transaction was not confirmed in writing nor stated in words (which is common and often required for high-value agreements), and no documentation was signed.I am requesting:Immediate cancellation and reversal of this transaction Confirmation that the domain transfer will not be executed Refund of the full amount (which was not yet withdrawn at the time of writing)

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  The transaction in question has been cancelled and fully refunded.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer should allow two to three business days for the funds to fully post back to their original payment method.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/03/2025

  
  Better Business Bureau:
  
  I had already shared this via email, but I wasnt aware I could post it here as well. Id like to leave it on record and thank the BBB directly.
  
  I would like to express my sincere appreciation for your swift and professional support regarding my complaint #******** concerning GoDaddy.
  
  The case has now been resolved and the full refund was issued. However, I want to share a brief reflection:
  As a GoDaddy customer of over 20 years, I was disappointed that it took formal escalation and multiple legal complaints before the situation was properly reviewed. The misunderstanding involved a minor and a misleading display of pricing. The stress and effort to resolve it including documentation across international agencies was extremely demanding.
  
  Your intervention made a critical difference, and Im very grateful. Ive also written to GoDaddys CEO office to share my feedback and request a small token of goodwill, such as a service credit, in recognition of the hardship and loyalty involved.

   

  Thank you again for helping bring this to a fair resolution.

  
  Warm regards,

  
  Chanida Chueratanakorn
  ******************************
  ***************
  ******, ********
  
  
   

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This month I ordered email to be added to one of my accounts. I tried to follow the links they sent me but they didn't work. I tried other searched on the web but couldn't find the answer. When I called customer service I got someone with a very thick accent that I had a hard time understanding. He immediatley tried to upsell me and I told him repeatedly I just wanted help with the email and to please stop with the sales tactics. He stopped maybe after the 5th time I told him this. First he had trouble instructing me on how to set a password for the email. Then I firgued out what he was doing wrong and fixed it myself but he took credit for it. Then he gave me falty instructions on how to add the additional account to outlook. He kept on repeating himself even when I told him that the button he wanted me to click wasn't there. He then insisted that we switch to trying to set up the additional email on my iphone. The initial instructions for that were wrong too. However, he corrected himself and we were able to add the account. When we went back to trying to add it to outlook he repeated the same instructions over and I told him over and over the button he wanted me to click wasn't there and as a result he had to be missing a step so I asked him to go step by step and he refused demanding I click a button that was not there. I had to demand a supervisor and he initially refused. I was on hold for a long time so I typed into the help bar "Need Supervisor" that is when I finally got a person that knew what they were doing and it only took 2 minutes to set up because he gave me the right instructions. I think I deserve some sort of creit for the problem and loss of time,

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 22, 2025, our customer purchased a **************** 365 Business Professional email plan for a one-year term during a phone call with a GoDaddy representative.
  
  Subsequently, on May 1, 2025, they contacted our Care Team for assistance with troubleshooting their email. Our team provided support to the best of their ability at that time.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We value our customer's honest feedback regarding their experience and have forwarded their concerns to our ************************ team for thorough review and consideration for service improvement.
  
  If further assistance is needed, our 24/7 ************* team is available at **************. We respectfully decline their request for compensation.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year I purchased GoDaddy design services for a website hosted by them. Since then I have spent multiple hours on hold with the overseas call centers as well as spoken with design team members based in the **. Two weeks ago I after requesting a transfer from the Philippine call center I spoke to a US based GoDaddy *** and we discussed, in detail, the changes I would like to see on the website ***************. As of today those changes have not been made and I spent 30 another minutes on hold with the Philippine call center waiting to speak with a manager..any manager. It was clear that was not going to happen so I hung up and I called back and this time managed to speak to a US based *** who transfered me again right back to the Philippine call center. This person in the Philippine call center stated that there were no notes for him to see regarding the detailed conversation I had with a *** two weeks ago, I cannot get them to make the changes I have requested. When purchasing GoDaddy products their US based sales team is slick & quick to take my credit card information over the phone. After that, getting through to a design team member where language is not a barrier to the creative process is nearly impossible. Can you please help me?Thank you, ******

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 5, 2025, our customer purchased ************ for a six-month term. ************ is a service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
  
  On April 16, 2025, they contacted our *********************** (***) Team to request changes to their website. Unfortunately, at this time, the portal to submit changes was malfunctioning. As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them to minimize any impact on our customers.
  
  On May 1, 2025, they contacted our *** Team to advise that the requested changes were not completed.
  
  On May 2, 2025, our WDS Escalations Team submitted the requested changes and ensured they were completed the same day.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 2 and May 5, 2025, a member of our WDS Escalations Team attempted to contact our customer to discuss their concerns. They will continue working with them to reach an acceptable solution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy