Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy refused to honor their own 18-day REMOVEDperiod policy. My domain expired only 7 days ago, but they attempted to charge me an $80 redemption fee. I turned off auto-renew, but that does not remove the REMOVEDTheir representatives refused to escalate, refused a courtesy restoration, and insisted on the fee even though I am still within the REMOVEDI am requesting renewal at the standard price and for GoDaddy to correct this unfair practice. I bought domains before and have never heard of this.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account history and the details provided, our office confirmed that the domain in question was registered on May 11, 2025, for a one-year term. The domain expired on May 11, 2026, after automatic renewal was disabled.
  On May 15, 2026, our customer canceled the domain registration through their account. This action moved the domain from its post-expiration REMOVEDperiod into a redemption status, which carries a standard recovery fee. Had the domain not been actively canceled, it would have remained in its post-expiration REMOVEDperiod where renewal at the standard rate was available.
  We understand our customer's expectation that the domain should remain renewable at the standard price, and we recognize that the distinction between allowing a domain to expire passively and actively canceling it may not have been clear. As a one-time courtesy, our office has renewed the domain at no cost to our customer and waived the associated redemption fee.
  We encourage our customer to review their account settings and renewal preferences to prevent any future disruptions.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/19/2026

  
  Better Business Bureau:

  GoDaddy did remove the $80 redemption fee after the BBB contacted them, and I was able to renew the domain for the standard renewal price of about $23. However, their response to the BBB is not accurate. They stated that they renewed the domain at no cost to me, but I was the one who renewed it and I paid the renewal fee myself. They did not notify me of any courtesy renewal.
  I appreciate that the $80 fee was removed, but I am clarifying this so the BBB record accurately reflects what actually happened.
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:05/18/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive presentation of refund policy terms at point of sale and on refund policy page.On May 5, 2026, GoDaddy charged my REMOVEDcredit card $127.79 for a Websites+Marketing Basic Renewal (1-year term) subscription (Receipt #REMOVED, Customer #REMOVED. When I requested a refund within the 30-day window prominently advertised on GoDaddys refund policy page, I was denied.GoDaddys refund policy page prominently displays a Standard Refund Window table at the top stating: Annual Plans Within 30 days (720 hours). REMOVEDA.) However, far below, under Product Specific Exceptions in the REMOVEDPlatforms category, GoDaddy discloses a separate 7-day refund window for Websites + Marketing Annual Plans. REMOVEDB.) This exception is not cross-referenced, highlighted, or visible anywhere near the standard REMOVEDthe point of purchase, the situation is even worse. The cart page REMOVEDC) shows the product and pricing but contains zero refund disclosures. The checkout page REMOVEDD) shows a Complete Purchase button with only a small-print line referencing REMOVEDPrivacy Policy, and Refund Policy as hyperlinks no actual refund terms are displayed. If the consumer clicks the Terms -Conditions link, they receive a 42-page document REMOVEDE) where the only mention of refunds is a single sentence on page 20 linking to yet another document.A reasonable consumer would see the 30-day standard terms on the refund policy page, rely on them, and never discover the hidden 7-day exception until after it had already expired. The checkout process provides no warning whatsoever. This appears designed to prevent consumers from exercising their refund rights.Desired Resolution I am requesting refund of $127.79 charged 5/5/26. I request that GoDaddy revise their refund policy to clearly and prominently disclose product-specific refund exceptions at point of sale and alongside standard terms so future consumers are not misled.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the details provided, our office confirmed that our customer purchased a Websites + Marketing Basic plan on a one-year term on May 5, 2026. Under GoDaddy's refund policy, annual plans for Websites + Marketing are refundable during the first 7 days (168 hours) of the transaction date. Our customer's refund request was made outside of that window.
  GoDaddy's refund policy is publicly available and outlines both standard terms and product-specific terms on the same page. We acknowledge our customer's feedback regarding the visibility of those terms and have noted it internally.
  As a one-time courtesy, our office has issued a refund for the Websites + Marketing Basic plan in question. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction.
  We encourage our customer to review their account for any remaining products with active renewal settings to prevent future unwanted charges. Instructions for managing auto-renewal can be found here: REMOVED
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/19/2026

  I am rejecting GoDaddy's response. While the refund was received, my complaint was about deceptive presentation of refund terms affecting every customer, not just $127.79. REMOVED's response fails to address this.
  
  I reject the "one-time courtesy" characterization. This was a legitimate complaint about deceptive practices.
  
  GoDaddy claims terms are on "the same page." The 30-day standard terms are prominently displayed at the top. The 7-day Websites + Marketing exception is buried under "Product Specific Exceptions" after approximately 30 other product categories. That is not clear disclosure.
  
  GoDaddy's response ignores the point-of-sale disclosure failures entirely:
  
  1. The cart page shows zero refund terms.
  2. The checkout page references the Refund Policy only as a small hyperlink in fine print next to "Complete Purchase." No actual terms are displayed. No 7-day limitation is mentioned.
  3. The linked REMOVED& Conditions is a 42-page document. Refunds are mentioned once on page 20 as a link to yet another document. No product-specific terms appear anywhere.
  
  At no point in the purchase flow was I informed this product had a 7-day window rather than the advertised 30 days.
  
  "Noted internally" is not a commitment to corrective action. It is a dismissal.
  
  I have filed complaints with the REMOVEDand the Texas Attorney General with supporting documentation including screenshots of the cart, checkout, 42-page REMOVEDof Service, and refund policy page.
  
  I am rejecting because GoDaddy has not:
  1. Acknowledged the current disclosure is inadequate
  2. Committed to displaying product-specific refund windows at checkout
  3. Committed to adding a notice in the standard terms about exceptions
  
  The deceptive practice remains unaddressed. Every customer buying this product today faces the same misleading presentation.
  

  

  Business Response

  Date: 05/20/2026

  Thank you for the opportunity to review our customer's additional concerns.
  
  The refund referenced in our prior response has been processed and received.  
  
  We thank our customer for their feedback regarding the presentation of product-specific refund terms and will be sharing it with the appropriate teams. However, our office is unable to commit to specific product or design changes through this channel.
  
  The position outlined in our prior response remains unchanged.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/18/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sends deliberately predatory and dishonest emails. When a customer does not wish to renew a product or service, GoDaddy will email them with a subject line of "Billing Failure..." when they are fully aware that there has been no billing failure and that an attempt to bill would constitute a crime. This is intentionally deceptive and should be addressed.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the details provided, our office confirmed that the emails our customer received are part of REMOVED's standard automated notification system. These communications are designed to alert customers when products are approaching expiration or when scheduled renewal billing does not process successfully. They are sent as a safeguard to help customers avoid unintended loss of products and services. They are not manually targeted or selectively generated.
  GoDaddy serves over 20 million customers, and our notification system is designed to encompass the needs of a wide and diverse customer base. Because of this, notifications are structured to be broadly applicable rather than individually tailored to each customer's specific intent.
  If our customer no longer wishes to receive renewal or expiration notifications for products they do not intend to keep, they have the option to fully delete those products from their account. Deleting a product removes it entirely and stops all associated notifications. Instructions for deleting products can be found here: REMOVED
  We appreciate the feedback regarding the tone of these communications and have documented it accordingly.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im unable to manage my online store. This includes the ability to change shipping settings, access and update featured products and other features of my online store. This issue has been ongoing since March 2026. I have reached out multiple times without a resolution. I have also called multiple times and after waiting for 20+ minutes the call disconnects. I even tried the chat support option but was never connected to a support agent. This has been extremely frustrating

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer purchased a Websites + Marketing Commerce plan on March 12, 2026. Our customer reported difficulty accessing store management features, including shipping settings and featured products.
  Our technical team investigated and identified that the account's region setting was configured incorrectly, which affected how the store management interface displayed. The store content and products remain intact and are unaffected. Our office has reached out to our customer directly to assist with correcting the region setting and restoring full access to their store management features.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/21/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:05/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2026, I contacted GoDaddy via text to retrieve blog post data from a recently expired website hosting plan that had ended on April 19, 2026. The representative explicitly assured me that the data was intact and could be fully restored if I purchased a new hosting plan. I specifically asked if a monthly plan was acceptable for this purpose, received clear confirmation that it was, and immediately paid $34.99 to initiate the process. Only after processing my payment did the representative state that restoration would require an additional, undisclosed $60.00 fee. Because this fee was entirely omitted prior to my purchase, and because the account was well within the 30-day window, I refused the bait-and-switch charge and called customer service by phone.The phone agent refused to waive the hidden fee. Given the severe decline in GoDaddy's service quality over my nearly 20-year history as a loyal customer, I instructed them to cancel all of my active accounts and services if a $60 fee was worth losing my business. The agent explicitly confirmed he was submitting a total refund request for all active services, including the new hosting ($34.99), an active separate hosting plan ($119.00), and three domains ($22.90, $13.00, and $52.00) paid through 2027. He then deactivated everything in real-time, instantly parking my live websites and domains.On May 13, I received an email confirming the $34.99 refund but stating the remaining $206.90 was denied. I called back and reached a supervisor (Hezron) who explicitly admitted the agent broke company protocol by deleting my assets before securing refund approvals. This internal failure stripped away active, multi-year services I paid for through 2027. The supervisor promised a resolution within 24 hours (by May 14). As of May 18, GoDaddy has ignored the deadline, issued no refunds, and kept my assets disabled. They are illegally retaining my money while refusing to provide the services that were paid in full.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  REMOVED="">
  After reviewing the account and the interactions on file, our office confirmed that on May 13, 2026, our customer contacted our team regarding a restoration fee that was not disclosed during a prior chat interaction. During the phone call that followed, a member of our team canceled all active products on the account and submitted a refund request. Unfortunately, the products were canceled before the refund request was approved, which is not consistent with our standard process.
  
  Our office acknowledges that our customer's active services were removed as a direct result of this procedural error. A supervisor confirmed this during a subsequent call and committed to a resolution within 24 hours, which was not delivered within the promised timeframe.
  
  As a result of this review, our office has issued a refund for the remaining products that were canceled during the May 13 interaction. We ask that our customer please allow 7 to 10 business days for their financial institution to process the transaction.
  
  We regret the experience our customer described and the delay in follow-up. We expect better from every interaction our team provides.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy
  
  

  Customer Answer

  Date: 05/19/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVEDand I have received notifications from the business that refunds were issued to the original payment method.    

  I do want to make it clear however to the business that the resolution is satisfactory but they did lose a customer.  I will never do business with them again and as instructed once all of the refunds have cleared I will close and delete my account permanently.  

  The complaint can be closed.  

  
  REMOVED
  
   

  
  

• Initial Complaint

  Date:05/18/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent 2 months trying to recover my 2 domains for my business websites. I have made l over 12 calls and sent roughly 17 emails. Every phone call was 1.5 hours plus between hold time and explaining the same thing over because they dont note anything properly. I have called every day since 5/10/26 to today 5/18/26. I was promised a resolution 8 days in a row that it was upgraded to a priority and I would receive an email within 24 hours. 8 days in a row no emails. I begged the REMOVEDto just follow up and make sure they honor what they keep promising me and sure enough was let down. I was asked for the same documentation that I submitted with the original case. Then assured they received it and then asked again. I was refused a manager to help resolve this easy situation. My website has my business information on it. Name address inventory etc. i have had it since 2009. I sent proof of payment by bank statement with company name, 5 different types of proofs that I am sole owner of the business and the websites match the business names, 45 selfies of me holding an id, picture of my website showing my company info and admin access through Wordpress. Like it couldnt be easier to show ownership. One of my websites has had a issue with a certificate for 2 months and has been down. An issue that takes 10 seconds to resolve but if you cant accsss your domain you cant fix it. I have lost all my online presence, seo, organic work for months. I have been impacted financially and my poor employees also paid the price because they are commission. We are a small business a used car dealership and a repair shop. I dont understand why they cant take the few seconds to see how simple this is. We dont have a expensive domain name. Literally no one would pay more than .01 cents for it unless they spent 16 years building it and advertising it and there company is name REMOVEDor northattlebororepair. I am not a cyber criminal. I gave all the docs asked of me. Awful!

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review the complainant's concerns.
  
  Our office reviewed the account referenced in this complaint and confirmed it contains no active products or domain registrations. This account was created on April 27, 2026, and has no purchase history. The domains the complainant is seeking access to are registered under a separate account belonging to a different account holder on record. The complainant is not listed as the account holder or registrant on that account.
  
  Our Account Recovery Team conducted two separate reviews of this matter and determined that this is a third-party ownership dispute. GoDaddy does not intervene in or mediate third-party disputes between known parties. GoDaddy takes its commitment to account security and customer privacy very seriously. We cannot transfer account access or domain ownership to a party who is not the account holder on record, as doing so would compromise the security of our customers' accounts.
  
  Although we are unable to assist further, the complainant may pursue resolution through the following paths:
  
  The complainant may attempt to resolve the matter directly with the individual currently listed as the account holder on record.
  
  The complainant may file a complaint through the Uniform Domain-Name Dispute-Resolution Policy (UDRP) with an REMOVED-approved arbitrator: REMOVED
  
  The complainant may work with an attorney to submit legal documentation to GoDaddy: REMOVED
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:05/16/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against GoDaddy regarding sales misrepresentation and deceptive billing practices by their staff.A GoDaddy representative explicitly provided me with false information, directing me to purchase specific aggregate products and add-ons by claiming they were mandatory for my infrastructure. As a consumer relying on GoDaddys technical expertise, I trusted this guidance and maintained the subscriptions. I have recently discovered that these products were entirely unnecessary for my setup and serve no functional purpose, meaning I was misled into a sale under false pretenses.Upon realizing the error, I deleted the unnecessary products and initiated a support escalation on May 16, 2026. I spoke with a front-line agent and subsequently a Tier 2 Supervisor (Aditya). While the supervisor acknowledged the specific order datesincluding a brand-new monthly renewal charge from less than 10 days ago on May 7, 2026 (Order #REMOVED), as well as prior orders processed on 08/06/2024 (Order ending in *681) and 12/27/2025 (Order ending in *039)they flatly refused to issue an out-of-policy exception refund or even an equivalent In-Store REMOVEDhid behind standard 48-hour and 30-day policy windows, completely ignoring that the initial transactions were rooted in employee misrepresentation.GoDaddy cannot contractually insulate itself from the financial consequences of its own deceptive sales tactics. I have a saved PDF transcript of this refusal for corporate review.REMOVEDNOTE: Unable to UPLOAD Transcript - BBB website has an errorREMOVEDHow can I upload the Transcript???REMOVED

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  
  Our customer's Grow Web Hosting Plus plan renewed in August 2024 for a three-year term per their auto-renewal preferences. This product remains actively in use. Their Managed SSL SAN-5 renewed in December 2025 for a three-year term. While AutoSSL is included with the hosting plan, the Managed SSL is a distinct service providing proactive human intervention, including certificate reinstallation and correction of HTTPS redirect issues. REMOVEDdoes not include this component. These are not duplicate products. If the Managed SSL is canceled, they would need to manually configure AutoSSL for their hosted domains. Without that step, their websites would display as unsecure. The REMOVEDPremium Support (REMOVEDPS) subscription was purchased online by them in May 2026 without our team's assistance. They submitted a REMOVEDticket regarding the Brizy editor and a body size limitation during page updates. The ticket was closed, the credit refunded, and their concerns were escalated to our Advanced Hosting team for follow-up.
  
  Our office found no documented interaction in which a Guide misrepresented these products as mandatory or provided inaccurate technical guidance. Renewal notifications were sent in advance, and they retained the ability to manage or cancel these products at any time.
  
  As the hosting and Managed SSL orders fall outside the applicable refund windows and provided distinct functional value, those refund requests have been declined. Should they wish to cancel the REMOVEDsubscription, we will issue a refund upon cancellation. Instructions can be found here: REMOVED. Once canceled, they may email us at REMOVEDto receive their refund.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy
  

  Customer Answer

  Date: 05/19/2026

  I reject GoDaddys response.

  The Office of the CEO is deploying standard corporate evasion tactics, relying on selective internal logs to insulate the company from financial accountability for the blatant, deceptive oral and text-based misrepresentations perpetrated by its sales staff.

  Predatory Upselling & Technical Duplicity:

  The business explicitly admits in this formal record that AutoSSL is included with the hosting plan. As a consumer who relied entirely on GoDaddys technical expertise, I was deliberately misinformed by a representative that the premium Managed SSL product was mandatory to keep my infrastructure secure. This was a lie. Free AutoSSL runs seamlessly on modern hosting environments without requiring paid "human intervention" for standard operations. GoDaddy weaponized my lack of advanced technical knowledge to line its pockets, trapping me into a redundant, paid layer of security that deliberately duplicates a free feature already built into my existing hosting infrastructure.

  The Self-Serving "No Logs" Defense:

  The assertion that GoDaddy found no internal documentation of this misrepresentation is a farce. Front-line commission-driven sales agents working under aggressive corporate quotas do not log their own deceptive, predatory tactics in customer notes. The absence of a self-incriminating entry in GoDaddy's CRM does not erase the misconduct. I acted in absolute good faith based on the fraudulent technical guidance of your staff.

  Resolution Terms:

  Per Jenns instructions, I will delete the May 2026 WPPS subscription and email REMOVEDto secure that specific refund. However, standard "refund windows" are completely irrelevant when the contract itself was initiated under false pretenses. GoDaddy cannot contractually retain funds obtained through staff misconduct. To resolve this BBB complaint, I demand a pro-rated refund for the months remaining on the corporate-engineered Managed SSL and hosting plans.

  Thank you.

  
  

  

  Business Response

  Date: 05/20/2026

  Thank you for the opportunity to review our customer's additional concerns.
  Our office reviewed the additional information provided and confirms that the position outlined in our prior response remains unchanged regarding the hosting and Managed SSL products.
  As previously offered, our office has issued a refund for the REMOVEDsubscription. We ask that they allow 7 to 10 business days for their financial institution to process this transaction.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/16/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: GoDaddy.com, LLC Product: REMOVED365 Email Essentials with Security (annual auto-renew)What happened: For several years GoDaddy auto-renewed email hosting on my account (~$95.88/year). I never set up mailboxes, never used the service, and did not realize I was paying for it until May 2026 when I reviewed my payments.What I paid (approx.): About $300 total across renewals from 2024 through May 2025. Example: 05/15/2025 $95.88 (order/invoice REMOVED, REMOVEDtransaction 9JG774534S932981P).What GoDaddy was to provide: Email on my domain (REMOVED365 Email Essentials with Security). No usable service was delivered to me because I never configured or used it.Dispute: I want a goodwill refund or account credit for all unused renewal years not cancellation of a product I used.Resolution attempts: Multiple chats May 16, 2026. GoDaddy refunded only my 05/15/2026 renewal (~$96). Supervisor REMOVEDdenied all prior years, citing a 7-day refund policy and that older orders (e.g. REMOVED) are over one year old.Why Im filing now (extenuating circumstances): I only discovered these charges in May 2026; I could not have filed within one year of earlier renewals because I was unaware the subscription existed.Requested resolution: Executive/account review; refund or account credit for all prior unused Email Essentials renewals; confirmation in writing.I am trying to upload PDFs but its not working. I can send over receipts if necessary

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account history, our office confirmed that our customer held a REMOVED365 Email Essentials with Security plan that renewed annually via automatic renewal. The email product was configured and operational throughout the billing period. Product usage following configuration is managed solely by the customer. Renewal notifications were sent in advance of each renewal date, and the account's renewal preferences remained active throughout.
  On May 16, 2026, our customer contacted our Care team to cancel the product and request a refund. The most recent renewal was refunded in full at that time, within the applicable refund window.
  Under GoDaddy's refund policy, annual plans for REMOVED365 products are refundable during the first 7 days of the transaction date. The prior renewal charges REMOVEDoutside that window and are not eligible for a refund. Account management, including reviewing active subscriptions and renewal preferences, is a customer responsibility.
  REMOVEDprovides customers with full control over renewal preferences. Customers may log into their account at any time to modify those settings. We encourage our customer to review their account for any remaining products with active renewal settings to prevent future unwanted charges.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/19/2026

  I do not accept this as resolution.

  
  I appreciate Jenns review. I want to be accurate: I could have, but dont remember, completing the initial setup of REMOVED365 Email Essentials with Security when I first associated it with my domain. However, I did not use the service in any meaningful way after that  I did not rely on it for email, did not actively use mailboxes on an ongoing basis, and over time forgot the subscription existed.
  I did not understand I was incurring annual auto-renew charges of approximately $95.88 until I reviewed my payments in May 2026. I immediately contacted GoDaddy, cancelled the product, and received a full refund for the 05/15/2026 renewal. I am requesting goodwill consideration for prior renewal years during which I paid for a service I was not using and was not aware I was still paying for.
  I understand GoDaddys 7-day refund policy. This is not a request to cancel a product I was actively using; it is a request for an account review of unused, unintended multi-year auto-renewals. Renewal notice emails, if sent, did not prevent me from being unaware of the ongoing cost on my statements.
  Requested resolution: Refund or account credit of $[total from receipts] for unused renewal years (e.g. 05/15/2025  $95.88, order 3748191764), in addition to the 2026 refund already issued. Written confirmation either way.
  I do not consider this matter resolved.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's additional concerns.
  REMOVED="">
  Our office reviewed the additional information provided and confirms that the position outlined in our prior response remains unchanged.
  
  While we appreciate our customer sharing additional context regarding their usage, the prior renewal charges REMOVEDoutside the applicable refund window. Renewal notifications were sent in advance of each transaction, and the subscription remained configured and accessible throughout. GoDaddy fulfilled its obligations by providing the service as purchased and by notifying our customer ahead of each renewal.
  REMOVED="">
  Account management, including monitoring active subscriptions and billing statements, is a customer responsibility. The product was canceled and the most recent renewal was refunded in full on May 16, 2026. No further refunds or credits are warranted for prior renewal terms.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  REMOVED
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/15/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy's negligent email provisioning violated consumer laws and exposed my minority-owned REMOVEDto severe fraud. My domain (REMOVED) ran on GoDaddy Deluxe Email since Oct 2009. During an M365 migration, GoDaddy failed to update backend DNS routing, leaving my domain orphaned and pointing to obsolete infrastructure without critical DKIM/DMARC authentication. This technical loophole created a persistent security failure: in 2024, hackers spoofed my identity to breach my Chase REMOVEDaccount. Recently, cybercriminals exploited this same gap to launch a $30,000 vendor wire-fraud intercept using a fake REMOVEDFargo form (Routing: REMOVED, Account: REMOVED. Loss was avoided only because my vendor called to verify. I deployed Proofpoint, but GoDaddy lacks the technical ability to clear their orphaned backend system records. GoDaddy's Office of the CEO refuses to refund fees for a defective, broken deployment that directly facilitates corporate fraud.Desired Resolution: I demand executive intervention to immediately cancel all M365 email hosting plans tied to REMOVED, purge the orphaned backend routing records, completely close my GoDaddy customer account, and issue a full refund of all subscription fees to my original payment method.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer's REMOVED365 email services have functioned as provisioned since purchase.
  When REMOVED365 email is provisioned through GoDaddy, a basic SPF record is added to enable mail delivery. However, REMOVEDsigning and DMARC policy configuration are advanced security features that fall under the domain owner's responsibility to enable and manage. This is consistent across all email hosting providers, as these settings require decisions specific to each domain's mail flow and security preferences.
  The absence of DKIM does not represent a vulnerability within the REMOVED365 mailbox or GoDaddy's infrastructure. What it does affect is the domain's ability to prevent unauthorized third parties from sending emails that appear to originate from the domain, known as spoofing. Our customer's M365 environment was not exposed or compromised by this configuration status.
  Under GoDaddy's refund policy, REMOVED365 annual plans are refundable within 7 days of the transaction date. All transactions in question REMOVEDoutside that window. As such, the request for a refund has been declined.
  If our customer would like assistance enabling DKIM and DMARC for their domain going forward, our REMOVEDcan help with the REMOVEDrecord updates once the necessary keys have been generated in the M365 admin panel.
  Should our customer wish to cancel their services and close their account, our REMOVEDcan assist at any time.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/20/2026

  Subject: Formal Notice of Service Failure, Negligence, and Request for Immediate Executive Review
  To the GoDaddy Executive and Compliance Teams,
  This letter serves as a formal notice regarding GoDaddys repeated failure to provide the services for which I have paid, as well as the ongoing pattern of shifting responsibility for internal errors onto customers. This practice appears to be systemic, as similar complaints have been raised by multiple GoDaddy clients.
  Despite multiple attempts to resolve the issue through standard support channels, GoDaddy has not provided a meaningful solution. Instead, I have received template responses that deflect accountability rather than address the underlying technical failures occurring within GoDaddys systems.
  It is evident that the CEO escalation team has not fulfilled its oversight responsibilities, and the lack of transparency raises concerns about whether internal processes are being properly monitored or audited.
  Accordingly, I am requesting:
  A full internal audit of the backend systems involved in my case
  A written explanation of the root cause of the failure
  A corrective action plan with clear timelines
  Confirmation of accountability for the service disruption and mishandling
  If GoDaddy does not provide a satisfactory resolution within 10 business days, I will consider pursuing additional remedies, including but not limited to:
  Filing complaints with the REMOVED, and relevant state consumer protection agencies
  REMOVEDa formal dispute with my payment provider
  Seeking legal counsel regarding potential damages arising from service interruption and negligence
  I expect this matter to be handled promptly and professionally.
  Sincerely,REMOVED
  

  

  Business Response

  Date: 05/20/2026

  Thank you for the opportunity to review our customer's additional concerns.
  
  Our office reviewed the additional information provided and confirms that the position outlined in our prior response remains unchanged.
  
  Our customer's REMOVED365 email services have functioned as provisioned. DKIM and DMARC are domain-owner-managed security configurations that are not included components of the REMOVED365 email plan. This is consistent across all email hosting providers.
  
  All transactions in question REMOVEDoutside the applicable refund window under GoDaddy's refund policy. As such, the request for a refund remains declined.
  
  Our offer to assist with enabling DKIM and DMARC for the domain remains available. Should our customer wish to cancel their services and close their account, our REMOVEDcan assist at any time.
  
  Thank you for the opportunity to review this matter.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/14/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy website /system is designed to charge your credit card monthly after a year, so they started charging me for three consecutive months each for $19.99 and total of $59.97 without even notifying me.The website, domain, and hosting services have been down for the past few months, and I havent even used their services. Why would I pay for that?Initially, they agreed to refund me, but they claimed they had lost the email.Therefore, Im requesting that you follow up this REMOVEDgodaddy customer number is: REMOVEDThank you.

  

  Business Response

  Date: 05/19/2026

  Thank you for the opportunity to review our customer's concerns.
  After reviewing the account and the interactions on file, our office confirmed that our customer's Basic Managed Hosting for WordPress plan transitioned from an annual term to a monthly term on January 10, 2026. The monthly plan renewed automatically on February 10, March 10, and April 11, 2026, in accordance with the account's active renewal settings. Renewal notifications were sent in advance of each renewal date.
  On April 15, 2026, our customer contacted our Care team to request a refund for the prior three months. During that interaction, auto-renewal was turned off on the hosting plan, and a refund exception request was submitted for further review. That request was subsequently declined, as the charges fell outside of GoDaddy's 48-hour refund window for monthly plans.
  Regarding our customer's claim that the hosting services were not functioning, our records do not reflect any contact from our customer reporting a service issue prior to their April 15 interaction. GoDaddy's Care team is available to troubleshoot hosting concerns, but cannot address issues that are not reported.
  That said, our customer has maintained an account with REMOVEDsince 2014, and we recognize the loyalty reflected in that history. As a one-time courtesy, our office has issued a refund for the three monthly hosting charges in question. We ask that our customer please allow 7 to 10 business days for their financial institution to process this transaction.
  We encourage our customer to review their account for any remaining products with active renewal settings to prevent future unwanted charges.
  Thank you for the opportunity to review this matter.
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/19/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVEDCena