ComplaintsforGoDaddy.com LLC

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 04/14/2024 Money Paid: $69.99 The business committed to provide services to help me purchase a domain name to start my business. I paid the aforementioned price requested by Go Daddy and I received a pre written standard email from a *************************** to inform them of my starting bid for said domain name. I responded immediately with my starting price and never heard from ***** or Go Daddy again. I reached back out to ***** 2 weeks later asking for some sort of update and received a response back that there was no response. I have never heard from anyone again. I have called ***** and never received a call back. Ive received no updates and gotten no communication besides marketing emails from Go Daddy. This is a disgusting way to do business. When someone blindly gives Go Daddy money to do a job there should be some sort of communication on their end without me having to chase for updates and mostly getting no response except for once. I have called them and asked for a refund in which they told me they do not give refunds. I have tried multiple times to settle this with them and have gotten the run around, put on hold to never return to the call and gotten hung up on. Its been 4 months with no correspondence from them. This is a gross negligence in their business model and Im curious how many future business professionals seeking domains for their future goals have been duped by this company? All I want is my $69.99 returned to me so I can start over somewhere else with a company that actually works to help me.

  

  Business response

  08/16/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
  
  On April 13, 2024, via the GoDaddy website, our customer purchased our ********************* (DBS) in an effort to obtain a domain that was not available for registration. DBS is a service that enlists our Brokers to attempt to connect with the current registrant of a domain and negotiate a price to purchase a domain for our customer.  
  
  From April 13 to July 14, 2024, our DBS team attempted to work with our customer and the current registrant of the domain name in question.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time exception to GoDaddys Refund Policy, we have refunded our customer for their purchase of our *********************. In the future, all refunds provided will be processed in accordance with our Refund Policy, which can be viewed here:
  ***************************************************/refund-policy. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the CEO - GoDaddy

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Within 24hours of buying 2 domains with Go Daddy I was spammed with phone calls from other companies who suddenly knew I purchased these domains and want to sell me something. This was to my work and my personal cell phone. Hundreds of calls.CLEARLY Go Daddy sells all you information to whoever wants it. Absolutely disgusting way to treat your customers. There are no privacy settings to prevent this. I will transfer my new and old domains and never work with Go Daddy again.

  

  Business response

  08/16/2024

  
  Thank you for the opportunity to address our customers concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On August 7, 2024, our customer registered a .US domain name for a 1-year term via an online purchase.  All .US accredited Registrars are required to make registration data for .US domains available via their ************** Unfortunately, proxy or private registrations are not permitted for .US domains per the policies of the .US Domain Name Registry.  Because of this registration contact information for .US domains is available publicly through the ***** database. This is disclosed during the .US domain name eligibility confirmation step during purchase. More information on .US domain name policies can be found at ************************* . 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our customer may submit a complaint regarding their concerns to the .US Domain Name Registry via email at *************** or via their contact form at **********************************;
  
  We empathize with our customer and remain available to them to address any outstanding concerns.  We can be reached at ************************************************   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  ************ 
  Office of the CEO | GoDaddy  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The website is not a reputable company. I have been online for over 2 hours trying to get a refund.. I am being asked the same questions over and over again.. it was my last I am starting a business and I was trying to build a website

  

  Business response

  08/15/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On August 12, 2024, our customer purchased a Websites + Marketing Premium (W+M) plan for a one-month term via an online transaction. W+M is GoDaddys proprietary do-it-yourself template-based product which our customers can use to construct and host their websites.
  
  After contacting our ************* team, our customer was informed they would need to register the domain name they wished to use to customize their website address. Our customer later purchased a domain name with Full Domain Privacy and Protection for a one-year term, also via an online transaction.
  
  Between August 12, and 13, 2024, our customer contacted our *********** multiple times regarding their request for a refund. On August 13, 2024, after confirming our customer had canceled all associated products, both transactions were refunded to our customers financial institution.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/24/24 I published my website & subscribed to Godaddy.com basic internet services: launching, hosting, marketing $16.99 monthly. I paid *********** 2024. I asked for a refund because my website was not launched online. I published, paid $16.99 for two months. *********** I received no calls texts for inquiries for my services from my website. July I chk the internet for mysite it was not on line. 8/6/24 I phoned CS@4pm spoke to ***************** ***. ******* said my website was not published & not online. She did not say for how long. I believe 2 months. I published it on my side on 6/24/24 & purchased the basic internet services. Anytime I edited the site in ***********, I published and continued the monthly subscription. I lost potential customers, & revenue of income for 2 months & was charged. I asked for a ********************** said no, my complaint does not fit their return policy. ***'s was unprofessional, ****, hostile, rude, arguementive, disrespectful,disruptive & intiminating. I explained to him, I'm not an expert, its my first time, did not realize there was a problem. I called in the past CS & was told it will cost me $ 3-5000.He said its ************ designer fault. it's our responsibility to know their website builder *********** needed tocheck if they published my website on the internet or not. I thought this was what I was paying GODADDY.COM for. *** interrupted me & shouted by name many time during our conversation. He cared less to listen to me. *** used his position to intimidate me bythreatening to terminate the call if "I did not stop repeating ******************* felt **************** The end of the conversation *** sarcastically told me to have a nice day, placed me on hold w/o me knowing he was not on the phone. He left me talking to myself. I canceled my internet service. I've lost inquiries & potential paying customers.

  

  Business response

  08/16/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 21, 2024, our customer purchased Websites+Marketing (W+M) Basic on a monthly basis via online transaction. W+M is a proprietary, do-it-yourself, template based product to construct a website.

  The product auto-renewed in accordance with our customers account settings on July 24, 2024.

  Our customer contacted our Care Staff on August 6, 2024, to ask why their site was not visible online. They were properly advised that the builder had been published to a temporary domain name instead of a custom domain.

  A chargeback was initiated on the product in question on August 14, 2024. This chargeback withdrew payments made to GoDaddy and the product was suspended?from the account. To reactivate this product, the original funds totaling $33.98 must be paid in full, plus a $20 USD administrative fee.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer. However W+M is a do-it-yourself product. Additionally, GoDaddy provides its customers with 24/7 support. Customers may, at any time, contact our Care Staff if they have technical concerns related to W+M. In this case, when our customer contacted our Care Staff, their concerns were accurately identified and a resolution was provided. Furthermore, a chargeback has been initiated against the product in question, withdrawing funds paid to GoDaddy. As a result we are unable to provide goodwill gestures in a state of financial loss.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the CEO - GoDaddy

  Customer response

  08/17/2024

  No the customer **** didn't explain this to me on the phone the difference of publishing on the build website temp and the domain one. Nor did they disclose to me on the phone or on thier web site about a ***** administration fee.  However I checked my cc today Aust 17 2024. There a two credits for July of ***** and Aust of ***** w the interests for these charges. As of this moment it is not clear to me if this from the merchant godaddy.com or from my credit card company. Since I have filed a disputed against Godaddy.com. 

  

  Business response

  08/20/2024

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our previous response. Our customer was properly advised as to why their site was not live at the time of their conversation with our ************************** Staff did not advise our customer of the $20.00 administrative fee to reinstate the product associated with the chargeback as it had not yet taken place.

  GoDaddy has not provided any refunds as a chargeback was initiated against the product in question, withdrawing funds paid to GoDaddy.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the CEO GoDaddy

• Initial Complaint

  08/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I sent the attached weeks ago and still have NO help yet continue to be charged. Essentially I am paying but not able to get all my emails unless I pay even more. It is not right and customer service will answer me!! l

  

  Business response

  08/16/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On July 29, 2024, our customer contacted our Care Staff with concerns related to forwarding M365 email to Gmail. Our Care Staff provided our customer with three options to resolve the issue.

  A help article was shared with our customer so they could enable DomainKeys Identified Mail (DKIM). DKIM is a method of email authentication that helps prevent spammers and other malicious parties from impersonating a legitimate domain. This option is free.

  The second option was to purchase an upgrade to our customers email plan with Email Security.

  The third option involved enlisting our paid Technical Support to assist.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our offices attempts to connect with our customer have not been successful. As a courtesy, we have enabled DKIM and updated an incorrect DNS setting in the hopes it will resolve our customers concerns. We have asked our customer to confirm if these changes have made any noticeable difference.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

  Customer response

  08/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I actually did respond to them and thanked them. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you So much for your help. It was the only way the company would actually respond.

  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I'm a client at GoDaddy, i have 40 domains in my account all about news , i got an email message from Godaddy telling me I have a problem with one domain jeddahpost.com I already stopped this domain, although they closed my Godaddy account and got all my domains, destroying my business Please help me to get back my domains again My customer number is ********* You can find all messages with Godaddy here I am looking forward to your help please, I'm ready to upfront any required documents you need Thanks ********

  

  Business response

  08/12/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On June 26, 2024, our Digital Crimes Unit permanently suspended this customer's account due to violations of **********************'s Universal Terms of Service. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer has been correctly informed that their account is not eligible for reinstatement and that all products and services have been permanently canceled. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the CEO GoDaddy

  Customer response

  08/12/2024

  Hi

  IIn fact i don't know which point in the agreement i did against it?? 

  Also Godaddy sent my a message that the problem with only one domain from my 40 domain 

  The domain which had the problem as Godaddy told me is jeddahpost.com 

  So why did they close all my account and stole all my domains without any real causes?!! 

  Now, i need the rest of my domains which i trust in Godaddy and registered them with them, i did a great effort to make these domains premium, i registered these domain with Godaddy from more than 4 years

  I'm ready to upfront any knowledge to avoid any violations if found in using these domains, but i need to get my domain back

  Thanks for your help and understanding 

  *************;

   

  

  Business response

  08/15/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response; this customer's account has been permanently suspended by GoDaddy's Digital Crimes Unit (DCU) for violations of GoDaddy's Universal Terms of Service. 
  
  Furthermore, they have been repeatedly advised that their account is not eligible for reinstatement and that all products and services have been permanently canceled. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **********
  Office of the CEO GoDaddy

  Customer response

  08/15/2024

  Hi

  Really i don't know the exact violation i did in this agreement?? 

  I see the real cause because my websites published news about **** war, Godaddy locked my account without sent me any notes 

  I need all my domains, Godaddy don't have the right to stole them

  If i violated any point in the agreement, they would tell me to transfer my domains, but they don't have the right to stole my own domains

  I will send a complain to the USA government and i will publish my problem on all social media and review platforms to know the real of this company Godaddy

  Please BBB publish my problem and review on your website to protect customers from this company

   

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  GoDaddy lied to me several times over 3 days with massive time and calls. You can't trust ANYTHING their employees advise. **** and and in writing they offer "premium" support. Said I could speak to someone directly when needed. I paid for premium. Then advised can't speak with anyone directly. Then advised its only for basic issues. Anyone can use the basic issues in Wordpress. It's not actually "premium" support as they advertise and state when call in. Worthless to pay for.First call the women would not help. I hung up. Didn't buy anything. Called back. I was transferred all over the world. First sold their Website Builder, stating that I could use comments and interact with comments made on website. He lied. After 2 days trying to figure how to set up interacting with comments like a forum then advised that GoDaddy Website Builder does not offer those capabilities. However, it was $200.. I called back. Set up Wordpress. I had used Wordpress for a prior website. Never a problem. Then, they advised how to set up a front page. Turns out was wrong. Called back. Wanted Premium Support. Sent to some eMail team supervisor who couldn't even help . Then he said would send me to Premium Support. After 2 hours on phone in the *********** she finally admitted was not premium support. She didn't back up my home page and deleted it. She had no idea you could set up a blank page, said you had to use themes. She was wrong. They are liars. They have NO CLUE WHAT THEY ARE DOING. 3 days of calls and work and I'm back to nothing. She deleted my entire front page. And, each time I called in and obtained inaccurate information they tried to upsell me on more services. Why would I pay for more services if they can't be truthful with the services I paid for ?GoDaddy employees are worthless. Each time I thought they provided accurate information. I gave 10 points. Only to call back and find the person lied.

  

  Business response

  08/15/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On August 8, 2024, our customer purchased our Managed WordPress hosting for a one-year term via telephone transaction with our ********************* This purchase also included GoDaddys WordPress Premium Support Basic, which is a subscription-based service that provides assistance for WordPress-related issues.  

  Between August 8, 2024, and August 9, 2024, our customer contacted our *********** for assistance with editing their website. Our staff worked to the best of their ability to assist our customer with their design needs. Due to an unexpected technical error, our customers website was taken offline. Our ************* Staff worked to the best of their ability to restore their content.  

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.

  Our office has attempted to connect with our customer. We are more than willing to work with them to resolve their concerns to their satisfaction and can be reached at ***********************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  *****************************
  Office of the CEO - GoDaddy

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Godaddy charged my credit without my consent.Charges are in the supporting documents .Godaddy Refuses to refund base on their policy. They stated the was Made a year ago.I contacted my credit and fill for a dispute.I would like a full refund

  

  Business response

  08/12/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On February 27, 2024, and April 18, 2024, per our customers account preferences, ********************** automatically renewed two domain names for a one-year term each. GoDaddy provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

  On August 8, 2024, our customer contacted our ******************** to request a refund for these domain names. During this interaction, our staff properly informed them the domain names in question were outside of GoDaddys refund policy, which we have included here: ***************************************************/refund-policy

  Per our customers request, our staff deleted the domain names and assisted them with closing their GoDaddy account.  

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, the domain names in question were outside of GoDaddys refund policy.
  In addition, GoDaddy is unable to provide a refund for any purchase that took place in an account that is now closed. Our customer also agreed to this when they closed the account.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the CEO - GoDaddy

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am very unhappy with my overall experiences with GoDaddy. After creating a website one year ago with **'s assistance, I was of the understanding that the domain and site would be renewed annually. In 4/24, funds were withdrawn from my ****** account. In June of 24, I discovered that I could no longer access my website. On 7/31/24, I again opened the ** website to try to figure out why I couldn't my website and attempted to maneuver options for getting my account updated. The options were not clear and I ended up paying for 2 additional protections for my domain name, with 2 different versions of the website name. I didn't realize this, however, until I spoke to a ** *** today by phone. He explained several different ways of restoring my website for varying amounts of money - ranging from $60. at 2:00 this afternoon to $800. at 5:00 this afternoon. He also explained that I had indeed paid 3 times to protect my domain name between 4/24 and 7/24 - and could attempt to get some of those costs ***aid to me. He only got 1 of those duplicate payments approved. I now feel like I've been swindled and deceived. I will not pay any amount to have my website restored at this point by **. I would still appreciate getting my entire payment for triplicate protection of my domain name ($101.). Thank you for your attention to this customer complaint. Although I have received a refund of $56. on Monday 8/6/24, I am still owed $45.18 for my acknowledged overpayment for domain name protection. Please advise.

  

  Business response

  08/08/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On July 31, 2024, our customer renewed a domain name for two years and purchased another domain for one year via the GoDaddy website. They also added Full Domain Privacy and Protection (DPP) to the domains. DPP is a premium add-on service that provides proxy contact details for a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names with this service can only be canceled or transferred once the protection is downgraded. 
  
  On August 1, 2024, they contacted our ************* Team and requested to cancel the domain purchased the day before and the *********** purchased with both domains. Refunds were provided for these products. 
  
  They also asked that their domain renewal be refunded while leaving the domain active; our team correctly declined this request for an Out-of-Policy refund.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we appreciate our customers' feedback regarding their interactions with our Care Team, we respectfully decline their additional refund request. Furthermore, all future refunds will be processed according to GoDaddy's Refund Policy: ***************************************************/refund-policy.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the CEO GoDaddy

  Customer response

  08/08/2024

  I never asked that the domain name continue to be protected. I only asked to be refunded for all of the duplicate versions created by GD on either 7/31/24 or 8/1/24. When I paid for the continued domain name protection in 4/24, according to our original agreement in 4/23, I was also expecting to be billed for my website to be renewed, but I was never apprised by GD that such a renewal was not automatically completed. I was also never advised by GD that my website would be erased. Now, I only want to be refunded for the entire $101.18 that I was fraudently billed for domain name protection that I already had.

  

  Business response

  08/09/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. Our customers July 31, 2024, online transaction included four separate line items, and they were refunded for three of those, including both Domain Privacy and Protection (DPP) purchases. The only item they were not refunded for was the renewal of their existing domain name, which is not refundable, per GoDaddy's Refund Policy: *****************************************************************. Consequently, we respectfully decline their request for an out-of-policy refund. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **********
  Office of the CEO GoDaddy
  

  Customer response

  08/12/2024

  I had already paid for domain name protection back in 4/24. The fact that I inadvertently clicked on a location on the ** website that made it appear that I was requesting to again be billed for something I had already paid for makes no sense. Why would I ask to be billed again for something I already had? Why didn't ** advise me that I was going to be billed for something I already paid for? This appears to be a 'gotcha' strategy on the part of **. I was deceived. The amount of the refund I am requesting ($44.34) is not going to put ** into financial trouble. For me, however, I am living on a fixed budget in retirement from the teaching profession. That's considerable in my budget.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  GoDaddy charged me for three years for the website i designed and paid for on their site. They took it down without my permission after paying for it for three years and still tried to charge me for it today Meanwhile they have my domain name up for sale. kathywaddellcoaching.com as an blackmail attempt to make me buy it back. **************** erased all records including except my customer service no

  

  Business response

  08/09/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
  
  On August 2, 2020, our customer initiated a free, one-month trial of GoDaddys Websites + Marketing (W+M) service and purchased a domain name registration for a two-year term via an online transaction. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
  
  On August 9, 2020, our customer upgraded to Ecommerce W+M and renewed the service for one year via online transaction.
  
  On August 23, 2021, they contacted our Care team and renewed the W+M for one year.
  
  On September 2 and 3, 2022; respectively, per their account preferences, ********************** automatically renewed W+M for one year and the domain name for two years in good faith to honor agreements with our customer.
  
  On September 2, 2023, our customer's W+M service expired. Per their account preferences, ********************** attempted to automatically renew the service in good faith to honor agreements with our customer, however, their financial institution declined payment. GoDaddy sent notifications to our customers on September 10, 12, 20, and 21, 2023, to inform them that action was required to avoid cancellation.
  
  On August 3, 2024, per our customer's preferences, ********************** automatically renewed their domain name for two years.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As our customers website had been canceled September 22, 2023, for non-payment; their domain name is currently displaying a Parked Page. It is not listed for sale. They would need to purchase a new website builder plan, add their website content, and point the domain to it should they desire a site to display.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩