Complaints

This profile includes complaints for RingCentral, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  RingCentral, Inc.

  20 Davis Drive Belmont, CA 94002-3002

  
• 

  RingCentral, Inc.

  2545 Central Avenue Suite 200 Boulder, CO 80301

• 

  RingCentral, Inc.

  8005 S Chester St Ste 200 Centennial, CO 80112-3523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very clear that I would need to send hundreds of texts with the service. The sales rep did not tell me about overage charges or limits to text or I would never have signed up. This is not an honest mistake but rather complete and utter dishonesty. Then I was refused a refund for the overage charges. This is unacceptable. Ringcentral employees also hung up on me 3 separate times because they seemed frustrated when they couldn't handle my issue. Seems like a matter of regular practice. Very sad.

  

  Business Response

  Date: 09/20/2022

  After discussing this further with the customer we were able to provide a goodwill gesture refund for the charges. Thank you for the opportunity.

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, 2022 I was erroneously charged $23.53.After many attempts to contact Ringcentral to speak to a person that understood what was happening and provide an explanation for the charge (I should only be charged once per year for my VOIP line), I finally got through to someone that understood the problem and assigned case ********. Or so I thought. After I replied to **** (rep) on 5/11 and 5/17, I never heard back.I'd like the applicable fees credited and an assurance that it won't happen again. Additionally, I'd like contact from someone in the US in upper level customer support for an explanation. I also think it would fair to provide a future credit for the run around and waste of time with this issue.I would prefer contact by email *************** if possible.

  

  Business Response

  Date: 09/20/2022

  After talking with the customer we were able to provide a substantial refund. We believe this has been addressed and can be closed at this time. Thank you for the opportunity to correct this!

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a free trial. I have been trying to cancel but it is so difficult I have not completed it - today I decided no matter how long it took, I would cancel. To my knowledge or capabilities that is not possible and the stress is physically making me ill. The support goes in a loop not recognizing your prompts until you finally give up. I am going to dispute with my credit card because I cannot cancel no matter how hard I try.

  

  Business Response

  Date: 08/12/2022

  After speaking with the customer we were able to cancel and refund the account.

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to "port out" one of my numbers from Ring Central to a mobile carrier. Every time and with different excuse they refuse. I follow their instructions to resubmit and they reject again. I call and email and either get automatic responses that tell me nothing, get put on hold and eventually disconnected, or the port department flat out refuses to speak to customers. I have been caused so much stress by this. I read online many accounts of customers having the same problem. This is a horribly deceptive and evil practice from them. Their other complaints for same problem on BBB are just responded to saying we are just responding to but not actually fixing anything. This is beyond absurd and they should be held accountable for this practice.

  

  Business Response

  Date: 08/05/2022

  We have provided the information that the customer needs to submit to the new carrier. The new carrier submits the paperwork, so ideally we will recieve the correct information and be able to release this number.

  Customer Answer

  Date: 08/07/2022

   
  Complaint: 17647493
  
  I am rejecting this response because:  They made zero effort to actually take accountability and resolve this.  I got the same automatic dribble that gave me the run around before.  I offered the correspondent a chance to take ownership, resolve the issue and they went silent.  They have no intention of actually resolving the issue.  Their short sided, deceptive business practices are unfathomable and sickening.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a delivery from amazon on 7/28, a picture was taken as proof of delivery around 2:15 pm. Between that time and 5:30 pm when I arrived home, someone had taken my packages. I called ring to find out why my ring camera did not record the delivery but neither did it capture the person or persons that took my packages. When I called ring for answers, the only thing they were interested in was offering me a year's free subscription, or refund for my monthly payments from inception, or maybe even an upgrade. I told them my concern was who took my package and why my camera did not function as it was supposed to and why am I paying for a service that did not do its job. There was no attempt to compensate me for my loss. I can pay for my subscription on my own.

  

  Business Response

  Date: 08/05/2022

  BBB misfire here. We are ringcentral, not ring the doorbell folks. Please redirect to proper company. Believe you can find them at ring.com.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ring Central number is **************. Ring Central charged me a $20 call package that I did not authorize. When I called the rep to inquire why I got the extra charge as I pay for the premium plan, he had no reason and said they need to investigate. I asked for a refund as they had no record of me going over my plan and he said he had to investigate. That is sketchy and illegal. I want my money back.

  

  Business Response

  Date: 08/05/2022

  We processed a refund for the charges as requested. Thank you for the opportunity here.

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ringcentral provides a mobile voip solution. We are a home ****************** that need sto consistently receive calls from patients. Rincentrals solution dropped calls frequently in addition to not passing through calls on a consistent basis. We spent countless hours on the phone with tech support installing and uninstalling the app. Records of the calls have been lost on ribgcentrals end. We even had escalated support asking us to text him info regarding calls. We had to switch to another solution at great cost and time in order to receive consistent calls. Ringcentrals solution did not work and they continue to charge us even after requesting cancelation and ringcentral agreeing to cancel via phone. Now they say the calls never happened and refuse to cancel

  

  Business Response

  Date: 08/05/2022

  We worked with the customer to port out phone numbers and provided a goodwill gesture refund as well. Thank you.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several requests to RingCentral to discontinue our service and stop all billing. Billing was to stop on April 19, 2022. However, it has continued despite several emails and phone calls trying to make it stop. RingCentral has fraudulently billed us $649.81 since April. We are not able to get it to stop, people at RingCentral do not seem to care, people at RingCentral will not stop the billing despite being aware of it. The resolution that we are seeking is a complete refund of the amounts that were fraudulently taken from us. We are also seeking some type of administrative action against RingCentral to help them learn that this is not proper business operations or activities. Please, we need your help.

  

  Business Response

  Date: 08/05/2022

  The account has been cancelled at this time. A refund of the requested amount has also been processed. Thank you for allowing us to correct this error.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* wouldn't transfer my call to his manager. Instead of transferring he tried creating a "ticket" and attempted to verify my information that I never shared with Ringcentral in the first place.I would like to speak to Christan's manager so that I can resolve our issue. I talked to him on 7/15/2022 at around 2:57PM.

  

  Business Response

  Date: 08/05/2022

  We always attempt to create a case for tracking of issues, so we apologize for this practice but this is how we log issues. We apologize for the agent not escalating the matter immediately. We have worked with the customer at this time and resolved the inquiry but it should have gone smoother.

• Initial Complaint

  Date:07/15/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring Central, a telecommunications company with which we recently did business, auto-renewed my contract with them last year, locking me into a 2 year contract at $130 a month, without first notifying me of the auto-renewal. They never attempted to contact me and will not cancel my current contract extension, which is in place through August of next year. In addition to trapping me in an unwanted contract, they recently changed their terms and are now charging me MORE than the original amount. As of last month, Ring Central no longer includes "unlimited texts" in my calling plan, and now limits the number of texts I receive to 100 (per line). Due to this change of contractual terms, I now have to pay more money, out of pocket, each month for the texts I send/receive. Many of these texts are simply verifications from companies such as ******* yet each verification code counts towards my new monthly text limit. This was an unwanted change in my contract, I had no heads up or chance to agree to the terms, and now it is costing me money. This is a one-sided contract in which I have no power, and they can change the terms to their benefit on a whim.I have, on multiple occasions, sought resolution with Ring Central directly, asking that they cancel my contract and stop charging me for both the original monthly amount, as well as the newly added texting fees. They state I would have to "buy out" my remaining contract (at least 12 months remain) at $130 for each month.PLEASE help me get out of this contract with Ring Central, to cancel all association between myself and that company, and.. if possible.. provide a refund for the months of service I never agreed to [1+ year(s)]. Thank you for your consideration, and please contact me for more information. Email: *********************** Phone: **************

  

  Business Response

  Date: 08/05/2022

  The account has been cancelled. We have not had much luck speaking to the customer but hoping they see it here.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The BBB was instrumental in getting this company to resort to customer service, and in the end I am happy with the result. I was finally able to have my contract cancelled and although I did not receive any financial restitution (which would have been preferred), I am happy just to be out of the contract and done with Ring Central. Thanks again, BBB. 

  
  Sincerely,
  
  ***********************