Important information
- Customer Complaint:
BBB’s business profile for RingCentral, Inc. was created in April 2002. A review of the company’s file was done in February 2025. Complaints on file state delays with cancellation.
For information related to canceling the service, BBB recommends consumers to review Canceling your RingCentral account and Terms of Service, with special attention to section 2. Ordering and Term. E. Services Term and Automatic Renewal, as well as section 6. Termination.
Complaints
This profile includes complaints for RingCentral, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 606 total complaints in the last 3 years.
- 214 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had the service for a while, but 4 weeks ago we were unable to answer/receive phone calls. So all calls coming into our Ring Central system were dropping when we tried to answer the phone. This was escalated with Ring Central support along with examples/data. The lack of support and concern was very evident from the beginning. I had multiple calls with them the first 2 weeks along with email communications. Their responses were never in relation to the data I provided but to other spam calls that were received. The issue has slowly been getting better but with no resolution or identification of what caused the issue. I was advised that I could request a refund due to the issues and lost business the issue caused. However, now in week 4 I am being told that the issue is not on them(they assume it was carriers) and that they are only able to look into calls that occurred within the past 24 hours. Client Retention advised that I could not be given a refund or credit and that I had to go back through technical support. I have spoken with 5+ people who have shown little to no interest in actually resolving the issue or identifying it to prevent in the future. I asked to cancel my contract since my service is not functioning as it should and we can't guarantee it won't happen again. They advised they cannot do anything for me.
Business Response
Date: 07/07/2022
We last spoke with thye customer June 29th, at which time the customer was going to keep the service until July 25th so they could port phone numbers out. They were not willing to troubleshoot the issue further and we understand that.Initial Complaint
Date:06/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The customer service team is choosing to ignore, is the fact that on Wednesday I called and spoke to someone in Billing. I asked what I was going to be charged when my trial ended because when I logged into my account it listed $269. This person I was speaking with confirmed with me Id be charged *************** because i raised concern of the increased amount, and that person chose to be DECEITFUL and lied to me. I would have cancelled my account if I was aware of $80 something in taxes.Business Response
Date: 07/07/2022
We provided a one time goodwill gesture refund after talking to the customer. The charges were valid but we understand that they were not expecting the additional charges hence the goodwill gesture.Customer Answer
Date: 07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:06/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company makes it extremely difficult to cancel service. I followed instruction posted on their website to cancel. At the very last step, it shows "In order to finalize your cancellation, please call ************** or ************** outside of ***************** for assistance in account verification and secure termination of your RingCentral service. Thank you for using RingCentral." I called the number and it says cancelation can be done on the website. It takes you to an endless loop. Website says I have to call to cancel, when I call, the voice mail tells me to cancel online. Their chat function is a bot. I call customer service and it wants me to enter a PIN to speak to an agent. I don't have a PIN. I filled a support ticket and the agent replied he will find someone to cancel for me and closed the case. It's been a week and still no cancelation. This company is making it impossible to cancel. They charged my old/expired credit card for another year of service. Please help me cancel service and get my money back. Thank you.Business Response
Date: 07/07/2022
We were able to work with the customer to get this resolved. An internal agent did not escalate the cancellation properly internally and it was not addressed in a timely manner. We apolgize for the inconvenience here and believe it has been corrected.Customer Answer
Date: 07/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:06/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up this account for my employer as a way to communicate between us more efficiently. I had someone hack into my account and send out hundreds of fraudulent text messages offering a job. This acrude two charges for text message overages fees, I have contacted RingCentral 5 times in the last two weeks to speak to the person handling my account. I initially just wanted to get it fixed and have the charges reversed. I then called in to cancel the account. I was told that the cancelation department would not cancel the account and that the fraud department is in charge of the account however there is no phone line to this department that they only communicate over email. I do not want to be charged any further for this service or by this company. They refused to remove my card number and refused to get me connected to the person in charge of the account.Initial Complaint
Date:06/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are over charging me per my pricing plan. I get charged my monthly fee every other day. They refuse to fix my payments or allow me to use my account that I have paid a month in advance for.Business Response
Date: 06/14/2022
We have identified some faxing activity and have informed the customer of some things that can help reduce costs. We will continue working with the customer.Initial Complaint
Date:05/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RingCentral has charged my credit card without my permission due to their team member enrolling me in a subscription that I did not request. I have reached out to my account manager and her supervisor regarding this matter and they have not gotten back to me. Their unfortunately unable to help me and would need to communicate with someone regarding the refunds for these unauthorized transactions.Business Response
Date: 06/14/2022
We are very close on this one, we havediscussed the items and are finalizing things as far as communication. Just replying as BBB states "overdue".Customer Answer
Date: 06/15/2022
Better Business Bureau:
RingCentral has refunded me for the amounts they charged without authorization.
I have the RingCentral MVP Ultimate plan that included unlimited Faxing, unfortunately, RingCentral doesn't have an unlimited fax plan.
From RingCentral, "RingCentral MVP Premium, includes 100K minutes (including fax transmission)." It's not truly unlimited.
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:05/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ring Central overcharged our company credit card for three years without our authorization. 1/16/20: ***** Pear Braza confirmed in writing that our account would not be charged for any additional extensions over the primary extension. She wrote "All your existing extension will be free moving forward". The monthly fee for one user account is ***** per month. Without our authorization, Ring Central charged the following: 03/09/2020: $568.30 03/09/2021: $536.22 03/09/2022: $529.08 Total: ******** The charges should have been ***** per month or ****** per year: 3/9/20: ****** 3/9/21: ****** 3/9/22: ****** Total: ****** Refund due immediately: ********-******= *******Business Response
Date: 06/10/2022
This is a note to the BBB that this is still being worked on with the customer. It is not resolved, but actively being worked on with the customer.Customer Answer
Date: 06/10/2022
Complaint: 17290241
I am rejecting this response because: nothing has been resolved and Ring Central has not refunded the overcharged amounts and they have not refunded the charges charged to our credit card without our authorization. Furthermore, the company Ring Central still has not corrected our account to display the correct annual fees per a written agreement with their own representative.
Sincerely,
SGInitial Complaint
Date:05/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was automatically re-subscribed to a multi-year contract without notice. I wanted out at the end of my contract because we had service issues from the very beginning that were never resolved after reporting it countless times and spending hours dealing with customer service. It was so bad that employees began using personal mobile phones rather than RingCentral. Additionally, our business was very negatively impacted by COVID financially, and we no longer occupy the office or utilize the phone system that was in place when we started with RingCentral. I was not notified that the contract was going to be automatically renewed nor given notice that the initial contract was coming to an end. I and other members of my team have called repeatedly in an effort to resolve the issue but are met with nothing but roadblocks, refused access to a supervisor, and left on hold for 30+ minutes at a time. I am now locked into a contract that will cost me thousands of dollars for a service I'm not using. I have tried to reason with them and have been unable to find a resolution or even hear back from a manager.Business Response
Date: 06/06/2022
Replying to satisfy the BBB need for response only here, it is not completed. Customer is porting phone numbers still, but we have and will continue working with them till completed.Initial Complaint
Date:05/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We started service with them, and they counldnt provide the serves we needed and they keep on charging usBusiness Response
Date: 06/07/2022
We worked with the customer and believe this has been resolved at this time. Thank you for the opportunity.Initial Complaint
Date:05/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been emailing and calling ring central for weeks to cancel 4 of the 5 lines I have with this company I didn't receive a call until today 05/25/2022 which was conveniently a day after they charged me on 05/24/2022 for ****** I spoke to the representative and told them to remove the 4 lines which I had to keep telling her to do named ******** because she was very pushy for me to keep the services and after the downgrade they charged me again for another line on top of the ****** which is for billing cycle 05/24/2022 - 06/23/2022 which is a future date and they're still refusing to refund for those dates. Completely deceitful, company practices .Business Response
Date: 06/06/2022
Requesting alternatate contact information as our attempts to contact via email and phone have not been succesful. Thanks!
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