Business Profile
Motorcycle Supplies
Adept PowersportsThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Adept Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.46/5 stars
Average of 25 Customer Reviews
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Review fromMr S
Date: 02/05/2025
1 starMr S
Date: 02/05/2025
Shipping dates are complete lies.Customer service is absolutely terrible and talk to you like your trash. ***** this company at all costs.. you'll waste moneyAdept Powersports
Date: 02/06/2025
This person is either using a fake name and email (i.e. ********************** or not and never was a customer. We have no reason or incentive to lie about anything. In fact, you never need to ask or talk to anyone when you are shopping online. Everything is shown accurately on our website like inventory, availability and of course prices and anyone can decide whether they want to purchase anything. In the over 15 years we've been in business, we can proudly say, not a single customer service agent has ever lied to a single customer. The reason is simple - there is no need to "lie" about anything, we just sell powersports OEM parts and powersports parts, accessories and apparel. There are conspiracy theories on the internet about this company - like calling us "towel heads" or "California sushi eaters", because these bigots think we are in ***** or **********. Let us assure anyone reading this - both of these are insane conspiracy theories. We are a ************* staffed by regular people like you, we ship out of our own warehouse and there are no towels or raw fish in the warehouse or office. We just sell products online and ship them to you. Nothing exciting going on here.Review fromDavid C
Date: 01/06/2025
1 starDavid C
Date: 01/06/2025
False shipping times on website and very rude customer service. They promise x amount of days for shipping, then after twice that time passes and you still dont have a tracking number, they send you rude replys to your inquiries about shipping time and wether or not its a scam.Adept Powersports
Date: 02/06/2025
Another fake name and email address ****************** that has never purchased from us.Review fromJohn C
Date: 12/21/2024
1 starJohn C
Date: 12/21/2024
Terrible business, incredibly rude, zero customer service. This is a typical (and actual) email from them:"Your order is canceled. Your email address is blocked as Spam. If you got Triumph - SEAT INFILL, MLDG, LHS, Part # T2309023 from somewhere else, they may have had it in stock from another customer like you who canceled an order. That's the only way they'd have it. And you are probably lying about that because why would you send an email to us today asking for order status if you already have the parts? instead of just asking to cancel the backorder? Because you are just lying and not sure why - you are one of thousands of customers we have, we have no personal relationship with you, and you don't need to lie to us. No one knows you or ********* have a lot to learn ****** Good luck"BUYERS BEWARE!!!Adept Powersports
Date: 12/22/2024
Another nut who claims we are somehow responsible for a manufacturer backorder taking too long and his business being hurt by this. The website showed the item he wanted was on backorder when he ordered it, yet he managed to complain anyway.Adept Powersports
Date: 02/06/2025
Another fake name and email address ************************ that has never placed any orders with us. Whatever this person's delusion is, we can assure you it's most definitely a delusion. We sell a LOT of Triumph OEM parts, we get them from ******* (the only place anyone gets them) and we ship them to your door. Sound fair?Review fromJoseph R
Date: 11/28/2024
1 starJoseph R
Date: 11/28/2024
Never work with them. Not worth saving a dime. Ordered a part for my bike only because they was the cheaper route. The money was removed from my account not even 5 mins after. Got an email stating my shipping address could not be confirmed even though my billing address was the same. I sent them an email stating this and they responded by telling me that that 1st email I received didn't state that and that I didn't read it. Finally after a few back and forth emails they canceled my order. And that i have been banned from using the website (which is fine by me) Worst customer service ever. Will never recommend.Adept Powersports
Date: 12/19/2024
This person was NEVER charged for ANYTHING by us. People seem to not understand how credit cards work in 2024 still. When you put your card number into some transaction, the credit card (or debit card used as a credit card) is authorized for that amount. That is done by the **** to make sure that card has the funds available, if funds are not available the transaction gets declined. When you place an order, the card used is authorized. Then our system may flag an order as fraud - because there is a lot of it online, and we may follow up with a customer to figure this out. We don't want to do this, we really really hate doing it or wasting even 1 minute of anyone's time to do it, but unfortunately we don't live in a dream world, we live in reality and in reality there is a very large amount of credit card fraud online. When we are not able to confirm to our satisfaction that this was NOT fraudulent, we cancel the order, and void any authorization. No one gets charged in this scenario, simply the hold that YOUR bank places on the funds to make sure you have them, gets voided and goes away. So ****** ***** from ********, **, is 100% wrong on the fact that we "removed the money from his account". The money never went anywhere. Yes, we banned this person and we will and do ban every delusional customer. We do not enable mental illness like BBB website does. Enabling this doesn't help anyone, just creates more insanity.Review fromBrandon T
Date: 08/10/2024
1 starBrandon T
Date: 08/10/2024
Never do business with this company just read through the comments prof is hard to deny owner of the so called business would rather argue and call you names then to find a Resolution to a problem must of inherited it from someone clearly doesnt care about the problems within his/ hers BusinessAdept Powersports
Date: 12/19/2024
Interesting that this person literally emailed us and said "I Apologize I thought it said it was Delivering that day sorry for the waste your time" - after incorrectly assuming whatever it is they assume in their head. And then leave a review like this? Unfortunately we have more mentally ill customers than we would like. Oh and then this guys had a mood swing and wrote "I cant wait till your company fails. You are the rudest people that I have ever dealt with in ordering a product from a business very unprofessional. I hope you grow up one day because clearly you have been the one that has been bullied in high school and have some self-help problems. Most likely because you live in ********** youre probably & well guess I cant say that you might get Offended" (we are not in ********** by the way, but this is the mental illness)Review fromScott R
Date: 05/10/2024
1 starScott R
Date: 05/10/2024
Thu 5/9/2024 4:20 PM Let them know what? That you are a petulant child throwing a tantrum? Because you sent an a****** email and got a reply in the same tone of your email? Sure, let them know. We'll cancel your order. Your email address is blocked as Spam and from ordering in the future.Good luck.I didn't see that it was back ordered. What did I expect to hear about it, wow that is pretty s***** response. Cancel it all. I will get with paypal and let them know. Sounds like you are askingabout your orderWhat did you expect to hear about it?As our website clearly indicated at the time of purchase, there were several items you ordered that were and still are on backorder.If you like, we can cancel the backordered items and ship the rest of the order. Otherwise we will ship the order once all the items are available.You can also check your order status on our website anytime.Thank youAdept Powersports
Date: 12/19/2024
These people are mentally ill. 2 reviews here with same last name, both mentally ill.... hmmm...Review fromDylan F
Date: 03/28/2024
1 starDylan F
Date: 03/28/2024
PLEASE VIEW THE BOTTOM One of the worst entities I have ever dealt with. I have never gone out of my way to write a negative review as I know how valuable reputation is in the business world. ***Conversing via email with customer service about an order of two small items allegedly in stock I placed 7 days ago which I was unable to recover any tracking data on through **** because they do not have the package yet & this is the language they choose to use. ***Me : If my package has not been shipped out by now I want to request a cancellation for my order please. Thank you.Adept Powersports :You are literally replying to an email with the subject line that says "Your AdeptPowersports.com order has shipped!" and you are saying "If my package has not been shipped out by now"Is there some kind of a language barrier here? Or a reading comprehension issue? Your order shipped yesterday.Adept Powersports
Date: 04/01/2024
This guys asked to cancel his order "if it has not shipped", in a reply to an email from us that had the subject like "Your AdeptPowersports.com order has shipped!". Yes, it literally said that. Yes, you are reading this correctly. When we politely pointed this fact out (that the order has already shipped out), this boomer got really upset, and wrote an email that BBB is not allowing us to post here (they say "Inappropriate language was detected in your submission. Please check your entry & try again." These are the types of tiresome boomers, our customer service has to deal with daily. Pretty much every negative review here, is from a white male in their 60s. Is there a connection? No one knows. Good luck to you - ***************************** from *******!Review fromHugh B
Date: 02/28/2024
1 starHugh B
Date: 02/28/2024
Bought two fuel injectors for my Triumph Was sent the wrong injectors Never opened the package and asked to return them 1 say after I received them. The owner of Adept Powersports not only denied my return, he cursed at me in an emailAdept Powersports
Date: 04/01/2024
The owner of Adept Powersports never talked to this customer or any other customer in their life. This person has a wild imagination (or they just believe whatever they read on the internet). We can't quite figure out the connection here, but every one of these dillusional reviews is from a male in their mid 60s. We just can't put a finger on it... something that starts with the "boom"... one day we'll figure it out.Review fromBrandon B
Date: 01/17/2024
1 starBrandon B
Date: 01/17/2024
Ordered a part from adept power sports said was in stock and would ship in 2-3 Buisness days . Wrong!!!! wish I would have read reviews and avoided this experience.save your time and money believe the reviews. Order elsewhere save the frustration!!!!!!Adept Powersports
Date: 01/20/2024
We apologize there was a delay beyond the original estimate. This sometimes, but rarely happens. As you requested, we canceled your order and refunded your original payment method.Adept Powersports
Date: 04/01/2024
As we initially replied to *******'s email and said - "*******, we apologize for the delay" - and explained sometimes with OEM parts, there are unexpected delays we cannot control. ******* asked to cancel the order, and he was fully refunded. Not sure why you think "other reviews" have anything to do with your order, we have shipped over 1 million orders in the last 15 years in business, and we can assure you, although delays sometimes happen, it is very rare and you have never read reviews from ********% of our happy customers and you never will - because unfortunately unlike the sad people who will copy and paste the same irrational review everywhere, they don't tend to leave a review.Review fromJames S
Date: 11/21/2023
1 starJames S
Date: 11/21/2023
Terrible customer service. Website said parts were in stock and they weren't. When I commented to them about the discrepancy, they texted a rude response. Don't waste your time with this business, they probably won't be there long!Adept Powersports
Date: 11/22/2023
We never claimed an out of stock part was in stock. There was no "discrepancy" - all you have to do is read what our website says. We do not "text" responses. We've been around for 15 years and as we told this, if we have customers like him, we will definitely not be there long. Hopefully crazy boomers like ***** can stop ordering from us.
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