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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Siddharth S

    Date: 10/11/2022

    Biggest scam and absolute waste of money!!!!I have been with Mint Mobile for more than a year. First few months, I really did not have any problems until the service got bad in the 3rd month. Calls will fail to go through even when we have service for random periods of time throughout the day and incoming calls directly go to the voicemail. This a long standing issue and customer service is equally horrendous where I have been put on for long waiting time and hung up on several times and been given irrelevant troubleshooting techniques that don't pertain to the issue. After customer service employees run out of responses from their prompt list, they completely stop responding to questions. As a result of their idea of troubleshooting, they charged me for an eSim, which a company should not charge for in the first place, especially when it was an issue on their end.Through this experience, I do not see how this company is still in business. Unauthorized charges were made to our credit card and they would not discuss refunding us for a service that does not work. Due to not having a working phone because of this company, we were forced to pick up a new service and lose a significant amount of money.

    Mint Mobile

    Date: 10/13/2022

    Hello,So sorry to hear that. We'll have one of our agents follow up with you on this case.Thank you.Mint Mobile

  • TY H

    Date: 10/10/2022

    I put the sim card in a hotspot and I have no access to it since it is installed in my rental property, now I can't login or reset my password because the only way is to receive the code in text message. But this is very inconvenient because the hotspot is not easy accessible. The fact that I can't login with email is super dumb (even I have already linked my email during activation). And customer service couldn't help at all.

    Mint Mobile

    Date: 10/13/2022

    Hello,Sorry to hear that. Although some hotspot devices might work, our service is intended for a mobile device. We'll have one of our agents reach out to see if that hotspot device is compatible.Thank you.Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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