Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of shoe dazzle since 2014 and have never had an issue with my credits. Now I have 6 expired credits that I never knew happened?! Thats a loss of ***** per credit?! That is highway robbery and I have been trying to contact customer service. I start off the conversation and like 6 Agents keep disconnecting my chat! This is being done on purpose! I cant believe that this is your new business practice! After seeing all the cases here a class action suit seems like its on its way. I want my money back or all my credits!

  Business Response

  Date: 03/13/2025

  Hello *****,

  Thank you for contacting through the BBB. All VIP credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 09/27/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms ***********************************************

  Best,

  *******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VIP member since March 17, 2021 for Shoe Dazzle and even longer for Just Fab which both are sister companies. I am particularly disputing 16 payments debited from my account totaling $799.20. I logged into my account for shoe dazzle in January 2025 to review options for product until I realized that my credits were expired as of 10/01/2024. on my account I list that I would like for shoe dazzle to send me every email pertaining to sells, and new product. I receive promotional emails but did not receive explaining a new policy to expire credits after 12 months.When I called in to speak to a representative, I was asking to reinstate expired credits and was lead that it could be done. It was escalated to management, and I was told that I should call back with in 24 to 48 hours to obtain the decision. In 48 hours, they expressed they still did not have a answer. I have spoken with 4 different **** and 4 managers, and no one was able to assist. After speaking with the 2nd Rep, she expressed that she could not authorize a large amount after it is expired, but she could refund me the current credits which originated 1-18-24, 2-10-24, 4-13-24, and 5-01-24 approximately $200. I was very confused at this point because the said policy was that credits expire after a year, but yet they cancelled credits originating from 9/2023 to 12/23/2023. all went past a year with not contact.After 2 weeks they decided they would not approved refund request. I requested a refund because I have paid into a service, have not products but have paid into a VIP status program to just provide the Shoe Dazzle with my hard-earned money. I am used to paying and receiving a service or product and I received neither. I want to warn others not to go through the experience, and I want to fight for my entire refund amount.

  Business Response

  Date: 02/27/2025

  Hello ******* ,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 09/28/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Credits that were billed before opting in expired 12 months after agreeing to the new terms and conditions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here: ************************************.

  Best,

  *******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Shoedazzle and had accumulated 9 credits. I used 2 in August 2024. I went today (02/03/2025) to make another order with my credit and did not have any. I called and they told me that all 7 credits were expired and all they could do was credit me $10. They never provided ANY NOTICE that their policy had changed nor did they email that my credit would be expired. They stole $280 from me and I want it back. They refused to credit me back my credits.

  Business Response

  Date: 02/20/2025

  Hello Marigold,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 10/06/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here: ***********************************************

  Best,

  *******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ShoeDazzles policy change that resulted in the expiration of credits I previously purchased before their recent policy change. As you can see in the attached documents I provided a history of the month and year I paid money for credits, there was no expiration policy in place. However, ShoeDazzle has since changed its policy to impose expiration dates on credits, but as you can see in the screenshot of their system, the purchase dates do not align. Those credits were purchased before this policy change. My concern is that while my credits have expired, the money I paid for them has not. These were not promotional or gifted credits but were purchased with my own funds. Retroactively enforcing an expiration policy on previously purchased credits is both misleading and unfair. When I reached out to ShoeDazzles customer service, they refused to issue a refund or reinstate the credits, despite the fact that I made these purchases under different terms. They said they can't give me a credit, but when asked did the money I paid expired they offered me a $10.00 credit and then said they would give me $60.00 in credits when I have spent $219.75 cash. I had a similar situation with *******, ******* and ShoeDazzle are separate brands owned by the same parent company, TechStyle Fashion Group and they issued me a check in the amount over $350.00, but now I am getting push back from Shoedazzle. I am requesting a full refund for the expired credits that I paid for in *********

  Business Response

  Date: 02/20/2025

  Hello *****,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 10/05/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here: www.shoedazzle.com/policy-terms

  Best,

  *******

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled into this subscription program since 2014 and was promised they credits will never expire. I have been caught off guard some months not skipping and continuously they take their money. I had a need and just came in to pick some shoes for a major even only to see all 6 of my credits expired. I tried reaching out to customer service and they are offering to give me ONLY $10 for all my life sweat all these years. What a rip off. I do not think this is fair and I believe they took advantage of loyal customers. I asked them how come they did not apply this rule to customers who do not have activities because that would have made more sense. Why take money of people who are still loyal members and who are not dead. I am highly disappointed seeing this together and all together ****** off. Why did they not send out mails to loyal customers if they really cared about them. They sent brochures to mail boxes, sent text messages and email to get our subscriptions, so how come in the case of customers loosing money they only sent notices to email knowing most people may not check emails and go to website to read their so called change in policy for use of credits and VIP points. I believe this is a long time planned strategy especially targeted against loyal customers.

  Business Response

  Date: 02/19/2025

  Hello ****,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 10/04/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here: ***********************************************

  Best,

  *******

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22890788
  
  I am rejecting this response because Shoe dazzle is involved in deceptive business practices that have unfairly impacted me and potentially other loyal customers. I have been a long-time subscriber to their monthly membership program, which I originally joined after receiving their catalog in the mail. Throughout the years, I remained committed to this subscription under the assurance that my accumulated store credits would never expire. This assurance was the primary reason I continued my membership, even during financial hardships.

  Recently, I attempted to use my accumulated credits to purchase shoes for my husbands birthday, only to find that my available credits were significantly reduced. Upon reaching out to the company, I was informed that they had implemented a policy change regarding credit expiration, which they claimed I had opted into via email. However, I never knowingly agreed to such a change, nor was I adequately informed through the same direct mail method they originally used to solicit my business.
  There are numerous reasons why a customer could miss an email, such as spam filtering or inbox overload, and the companys failure to send a formal mailed notice suggests an intentional effort to minimize customer awareness of the policy change. This practice unfairly disadvantages loyal customers who have financially supported their business under a previously established understanding.
  As a resolution, I request that [Shoe Store Name] either:
  Restore my lost credits in full so that I can use them as originally intended, OR
  Issue a full refund equivalent to the monetary value of my lost credits.
  Offering only $10 per credit as compensation is inadequate and still places the company at an unfair advantage while disregarding the customers who invested in their brand under misleading assurances.
  This policy change, combined with a lack of proper notification, amounts to an abuse of consumer trust and loyalty. I believe this practice is deceptive and warrants investigation. I kindly ask that the BBB assist in mediating this matter to ensure a fair resolution.
  Please let me know how I may proceed further with this complaint. I appreciate your time and attention to this serious concern.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/12/2025

  Hello ****,

  Thank you for your response. To clarify, the updated terms were presented via a pop-up on our website, which required agreement to proceed. The expiration date of your credits can be found on your membership page.
  
  Unfortunately, we are unable to reinstate or refund the expired credits at this time.
  
  Please let us know if you have any other questions.

  Best,

  Natasha 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe Dazzle had get ur first pair for $10, so I ordered a pair on 11/25/24 for $10. W/ s&h it came to $16.A month later I come home to a pkg on my porch! Its the same exact pair of boots I just bought from Shoe Dazzle. I called to return them b/c I did not order them. They sent me a return ********* returned them. During all of this they also took $49.95 out of my checking account for a pair of boots I did not order. Theyre are trying to say i either signed up for VIP or ordered another pair of the same exact boots! I did neither!! They confirmed that they have gotten the boots back, i never even took them out of the box! They told me when I they got the boots back, which they have, that they would refund my $49.95. Now of course, they dont want to!! They are basically stealing from people! I was told I would get my $ back & now its all different!! They refunded me $10 & claim thats all they owe me!! I have all of my banking transactions! Please help me!! People are constantly scamming us!! I cant take it anymore & dont know where else to turn!Thank you,****** ********* ************* ********************* ********************************************************** I only paid them $10 b/c thats all I owed them. They came back & took $49.95 for a pair of boots they mistakenly sent, that I, in good faith, sent back! I want my $49.95 back, so thats what Im putting box below. I guess thats what u mean. And Im not sure about the order number b/c they have 2 orders for me & should only have 1.Also at one point, they did refund it, when i called about it. The girl forgot she was supposed to send me a return label, they had already put the $ back in my bank. When she realized she forgot about label, they took it right back out. Then she said it would be put back in when they got the boots. That was 3 weeks ago or more!! Now they dont want to give me my money!! Im not rich!! Please help me. What they are doing is WRONG!!

  Business Response

  Date: 02/19/2025

  Hello ******,

  Thank you for reaching out through the BBB.
  
  To clarify, after redeeming the $10 first-pair deal, you also redeemed our new VIP offer, which automatically enrolled you in our VIP membership. The $49.95 charge reflects a monthly VIP credit that can be used toward purchases on our site. Important disclosures about how our VIP membership works are displayed in your shopping cart before checkout, and agreeing to the terms and conditions is required to complete your purchase.
  
  Our records indicate that you created two accounts:
  
  Member ID ********* Enrolled on 11/22/2024, canceled on 12/27/2024, with the member credit refunded on the same day.
  Member ID ********* Enrolled on 11/28/2024, canceled as of 02/19/2025. You will no longer be billed.
  We attempted to refund the $49.95 credit, but your bank is declining the refund. We recommend reaching out to them to resolve any blocks on the transaction. If an electronic refund is not possible, we can issue a refund via check, which you would receive within 4 to 6 weeks.
  
  Please let us know if you have any further questionswere happy to assist you.

  Best,

  *******

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for show dazzle VIP. I was never informed that these credits expired. They said they send reminders however I never received such a notice. Also when I paid for these credits and enrolled into the program $49.95x2, there was NO ************** I am informed they are offering $20 for the $100 I already paid. They will not reinstate credit.

  Business Response

  Date: 01/30/2025

  Hello ********,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 09/30/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here www.shoedazzle.com/policy-terms.

  Best,

  *******

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VIP member for a long time, but have recently been treated so poorly by this company. In November of 2024 I had 9 credits taken away from my account. These were credits that I personal paid $50 for each one. It was my money that I paid the company to be able to redeem for product at a later date. These credits were taken away without being warned that they were about to expire. For many years I shopped at ********** and the credits never expired. After talking to the company they said this was a recent policy. They claim they attempted to make the policy visible for the easy understanding of all customers, but the best I could find was a quick statement buried in the fine print of their emails. That is not what you do if you want a policy to be clearly understood, that is what you do when you want it to be hidden and forgotten.The company failed to provide proof of their claim that I was sent an email warning before the expiration of these 9 credits. I searched the entire inbox - including spam - and there was no such email. I have 4 children and I signed up at a time when Shoedazzle sold children's shoes. They no longer do that, so I have been forced to wait until my children get bigger and can actually fit the offered product.For this reason, shoedazzle sees fit to take away my credits and walk off with $450 that I paid them, without giving me any product that I purchased the credits for. I wasted 3 hours of my life trying to get this money back. They kept saying how sorry they were, but they refused to give the credits back to me. They attempted to defend an indefensible policy, in which they take away something I paid for. That's not what you do when you are sorry, or when you value your customers and the sacrifices they make to purchase your product. That's what you do when you care only about making a quick buck.I am requesting the full reinstatement of these 9 credits, and an apology for defending such an anti-customer policy.

  Business Response

  Date: 01/28/2025

  Hello Miel,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/08/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: www.shoedazzle.com/policy-terms.

  Best,

  *******

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22822067
  
  I am rejecting this response because:
  

  The company has declined to even attempt any rational explanation for why it should be their policy to steal their customers' money.

  They have also failed to produce any shred of evidence in support of their false claim that an email warning was sent one month prior to stealing this customer's money. No such email was sent.

  This company does not care about being fair to customers or treating them like actual people, but as hosts from which to extract maximum profits. But even in this, they fail miserably, as this customer is breaking free from their predatory grasp, refusing to spend another dollar at such a fraudulent institution. 

  
  Sincerely,
  
  Miel Abbot

  Business Response

  Date: 03/05/2025

  Hello Miel,

  Thank you for your response. We provide expiration reminders in our emails and display the expiration date in the membership section of our website for your convenience.
  

  At this time, we are unable to refund expired credits. We appreciate your understanding.

  Best,

  *******

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe Dazzle had taken $49.95 from my account monthly resulting in my earning credits. They changed their policy without notifying me resulting in me losing $800 worth of credits.

  Business Response

  Date: 01/21/2025

  Hello *******,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 11/15/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: ***********************************************

  Best,
  *******

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ********** since 2015. And my credits have never expired. In November 2024 I had 11 credits expire which I had NO idea they were even expiring. They never sent 1 email in the months leading up that said hey you have credits expiring. Use them before theyre gone Nothing! I reached out this morning after I logged in to shop knowing I had a ton of credits. They said as of December 2024 which was not even a month ago that they no longer reinstate expired credits. So they stole $550 from me. The agent said he could give me a $110 credits and thats all. So technically they stole $440. Either way they stole my money. I hope that eventually this company is sued and all of us that have been victimized by this predatory practice can get compensation in the future. Theres absolutely no reason my CASH should expire at any point in time. I cancelled my membership immediately and I suggest everyone else do the same! Theyre not worth the money or time anymore!

  Business Response

  Date: 01/21/2025

  Hello ********,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/05/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: ***********************************************

  Best,
  *******