ComplaintsforShoeDazzle.com

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Shoedazzle has a tax of ****% + 4.2% import tax, total is a tax of ****% !!, this is ridiculus, looks that there is a problem in site, but they say is a tax for the *******************, it started since they increased shipping from $6.99 to $8.99, looks like an error in the site

  Business response

  08/06/2023

  Hello ****,

  Thank you for contacting through the BBB. I will be glad to assist you with this concern, but I am unable to find the account or order. Kindly reply with the customer id or order id and I will further assist.

  Best,

  *******

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I canceled my account in April of last year(2022) and they have continued to take money out of my account. I would like the money back that was stolen.

  Business response

  08/06/2023

  Hello ******,

  Thank you for contacting through the BBB. We are sorry to hear about your experience. 

  I am unable to locate the account with any of the information provided here. Kindly reply with either the email attached to the account or the customer id and I will be happy to further help.

  Best,

  *******

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I havent been subscribed to the *** program for months, but since two days ago this company has been attempting to charge a $49.95 fee completely unexplained. Both cards that are currently saved on my profile on the website are expired and cannot be used to make any charges. My checking account info is also not present on my profile of course since its not option. So I am at a complete loss at to why and how you guys are still able to charge my account without even having my updated card on file ? No money has been taken from my bank account yet, but I need an explanation. Another attempted charge was made just today.

  Business response

  06/22/2023

  Hello *********,
  
  Thank you for reaching out through the BBB. We are sorry to hear about your experience with ShoeDazzle. 
  
  Our records show you have two ShoeDazzle accounts, one that was cancelled in 2022 (referenced in the screenshot), and the other account that was never cancelled. I have cancelled the *** membership on the active account, you will no longer be billed. I have also refunded 2 of the 3 member credits on that account, please allow 5 to 7 business days for the refund to appear. For the remaining credit and four on the other account, I am unable to refund it electronically because of the amount of time that has passed since charged. They can be refunded as a check however, and you would receive it in 4 to 6 weeks. Kindly confirm if the name and shipping address on both accounts are correct and I will be happy to proceed after. Please let me know if you have any questions.
  
  Thank you,
  
  ************;

  Customer response

  06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *************

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They are taking money from my account without telling me. This is fraud, I did not sign up for a monthly membership. Give me my money back!!!

  Business response

  05/09/2023

  Hello *******,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our *** Membership.

  
  Just to clarify, the charges you saw were a result of our *** membership. Your *** membership was activated on 3/24/23 during your purchase of the ***** Blocked Heel Sandal with the 75% off new *** offer. . During checkout, we offer two checkout options: regular and ***. Checking out as a *** gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases. Important disclosures regarding how our *** Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the *** Membership and our Site.

  Our records show your membership was cancelled on 04-14-2023 and the member credit you were charged for was refunded the same day. Please let me know if there's anything else I can assist you with.

  Thank you,

  ************;

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im writing this because Ive been wanting to cancel my subscription to shoe dazzle, yall have been taking money from me and I just want my subscription cancelled. I dont need the credit that **** gave me I just want the money yall took from me and my subscription cancelled. Please and thank you!

  Business response

  03/16/2023

  Hello *******,
  Thank you for contacting through the BBB. Our records show your membership was cancelled on 03-01-2023. The three credits on your account totaling $149.85 have been successfully refunded, kindly allow 5 to 7 business days for the refund to reflect. Please let me know if there's anything else I can help you with.
  Thank you,
  *******

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Today 2/17/23 I spoke to an agent to cancel my membership he made it difficult. When he finally canceled it I asked about getting my credits refunded as I was not planning on buying anything and said that only 3 of my credits can be refunded. I dont think its fair that sometimes I would get an email reminding me to skip sometimes I wouldnt.

  Business response

  03/16/2023

  Hello ****,
  Thank you for contacting through the BBB. We are sorry to hear about your experience with ShoeDazzle. I have refunded 3 credits back to your card totaling $119.85. Kindly allow 5 to 7 business days for the refund to appear. For the remaining 12, because of the time that has passed since billed,they cannot be refunded electronically. However, we can refund them to you via check, which you would receive in 4 to 6 weeks. Please confirm the name and shipping address for the check and I will submit the request soon after.
  Thank you,
  *******

  Customer response

  03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To confirm the name and shipping address for the check it is: 

  *********************

  68569 ****  ************** **, 92234

  
  Sincerely,
  
  *********************

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  She dazzle has been removing money from my credit card and I want it stopped!!!I have never purchased or signed up with this company and money has been removed from my credit card since June 2022. I want this stopped immediately!

  Business response

  03/15/2023

  Hello *****,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
  
  Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 04/04/15 during your purchase of the New VIP membership intro offer on the **** sandals. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 - $49.95 a month, which turns into a store credit to be used on future purchases.

  Because of a chargeback dispute on the account, we are unable to refund you the credits electronically. We can refund you via check which you would receive in 4 to 6 weeks. Please let me know the correct name and and shipping address if you wish to proceed. You may also use the credits to shop if you would prefer. 

  Thank you, 

  *******

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attempted to place an order back in September. Changed the shipping address. My account was placed hold and my order was cancelled without me doing it. When i called, they mentioned they had to investigate my address issue. No one could ever get back to me after multiple attempts. I was told i had to place the order again that they had cancelled because they couldn't verify the address. Attempted again, same issue. They cancelled my order, I called and just asked to close my account and give me a refund of all of my credits. They mentioned they were going to split the refund into 2 parts. Credit card return and check. This refund request was submitted Oct of 2022. Today is January 27th and i am still dealing with this issue. The customer service representatives can only submit request to upper management but no one in upper management answers. I've literally had to call 8x in one day just to get different supervisors to send request to upper management to release my funds!!!! **** business days is appropriate. 4 months have almost gone by. The amount was the issue. GIVE ME MY MONEY. Corporate has been purposely negligent in responding to their employees. Oct 4th was the original request. You can take my money but you cant give it back?!?! This company is garbage!! How does it take you 4 months to reply to an email?!?!?! Give me my $$$ back ASAP!!!

  Business response

  03/14/2023

  Hello ******,

  Our records show a check refund was submitted  10/04/2022 for $998.75 which we have shipped out. We then resubmitted this request on 2/4/23. This process can take 4 to 6 weeks and you are currently in the timeframe up until April 1st. We have yet to receive any checks addressed to you back to the corporate office as of now. We currently cannot expedite this process.

  Thank you for you time,

  *******

  Customer response

  04/04/2023

  I have yet to receive my refund and we are going now into April of 2023.

  Business response

  04/11/2023

  Hello ******,

  
  Thank you for bringing this to our attention. We understand that you have not received the physical check that was issued to you, and we apologize for any inconvenience this has caused.

  
  As we have already issued the check twice and it has not been received at the address on file, we believe there may be an issue with the delivery to your residential location. Therefore, we kindly request that you provide an alternative mailing address in your account to ensure that the check is delivered.

  
  Once your information has been updated, we will be happy to issue a replacement check to you. If you have any further questions or concerns, please do not hesitate to contact us.

  
  Thank you for your cooperation and understanding.

  
  Best regards,
  *******

  Customer response

  05/02/2023

   
  Complaint: 19325613
  
  I am rejecting this response because: I was told by ******, Gio, **, *****************************, etc and the list goes on of all of the representatives Ive spoken to that my address has been an issue from the beginning. If the address was not approved by shipping, why was it sent out the first time to an address that was claimed by the company to not be approved? An address that "had an issue for shipping merchandise", but was okay for 2 checks that never arrived. No confirmation that checks were even sent out, no tracking number, no certified mail. Especially for the large amount that the check contained. With anything of an amount that large one would need to certify, insurance, TRACKING, something. No one has been able to confirm if there is any proof of that. Through any carrier it could've been sent through. When I asked a MANAGER (*****) about said tracking number, he sounded just as lost as I was. We are approaching month 7 of the initiation of this situations and all I've heard has been excuses. You've requested a new address from me and i have explained to your CSR's, Supervisors AND MANAGER that I have moved out of state. They want me to forcefully give them an address of a "friend" or someone to be able to receive a check and yet my own physical address can't be approved. But a stranger's can. Wow.You want me to be able to produce another address and restart this "6-8 week" **************** again with the issuing of the check so I can hear more excuses in that time about how it was not able to be sent there either when nothing is/was wrong with the original address in the first place?
  

  At this point in time, with out the proof of any FORMAL documentation or receipts I believe that not only is everything that has been told is an excuse, but a down right lie. It seems like too much of a coincidence that not one 1 but 2 checks never made it to the address but somehow left the company's possession with no confirmation of it being sent and the mail carrier "lost" both checks. The common denominator is the company or the mail delivery system. And even if that were the case, every mail deliver system has a process of when a package or envelope has been lost and or stolen or never arrived. After the first complaint of the "missing" check, someone should've done their due diligence to make sure a "lost" or "missing" incident weren't to occur again or at least follow up on the first one. You can see in your system if he checks had been cashed and they have not, And everyone down to the CSR's can pull it up in their system. Its rare that I can ever get a hold of someone in management because it seems that any time of day, they are in a meeting. I'm getting to a point where I can literally verbatim recite the excuse of "all of management being in a meeting" as a CSR or supervisor is telling me. Finally after about 5 months i was able to get a MANAGER. Only one that I've been able to speak to has been *****. Before that, a manager did no exist. There was no way of furthering the claim up the chain of command. I get told I'll get calls back and at this point the only one who has ever attempted has been ***** and even then it's when he can remember. Numbers come up as international from England and sometimes my phone throws it in the spam category and they only call once!! Working with a manager has not helped because he gives me practically all the same responses the CSR's and Supervisors give me. Only difference is he gets responses faster from whoever they contact. Only difference is the fast responses are rejections and denials not approvals, explanations or answers. Wont give me anything in written form. Won't give me contact info to anyone else. The only thing i receive in written form is their survey's on how their surveys were. All of my calls are recorded, there is no way that a ***************** or Owners or Payroll or HR or whomever doesn't have access to listen to the multitude of complaints. Make it make sense!!
  

  Something doesn't smell right and its coming from Shoe Dazzle. We're talking about almost a $1000.00 check. No check in hand/account, no tracking number, no receipt or sent or issuance, no way of verifying the checks ever existed. But what I do have are a lot of lies and excuses not backed up by paperwork. It was also your decision as a company to SPLIT my refund into 2. Credit Card and Check when it could've all been returned back to the same CC.  All the payments were taken out of the same card. Stop with the excuses, lies and run around and send me my money. Certified and expedited.
  

  Sincerely,
  
  ***************************

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged the *** membership fee, even though I called before the 5th of the month and spoke with customer service and cancelled my membership. I figured since I was charged it, I would go ahead and utilize the the credit. That's a joke. Every pair of shoes that I have found are "on sale" and it won't let me switch them back to regular price to use my credit. At this point, I JUST WANT MY MONEY BACK. I have been trying to either get a pair of shoes with my "*** credit" or get my money back for a few months now. The "*** credit" is totally worthless if they are AWLAYS going to have a sale on all of the shoes, you can't use it on sale items and it won't let you switch it to use the *** credit. Horrible company!!! I will never use them again.

  Business response

  01/30/2023

  Hello *******,
  
  Thank you for contacting through the BBB. We are sorry to hear about your recent experience with ShoeDazzle. I have refunded you the $49.95 credit. Please allow 5 to 7 business days for the refund to appear. Credits can be used on sales depending on the terms and conditions, should you ever want to shop with a credit we are more than happy to apply it for you. Please let me know if there's anything else I can help you with on your account.
  
  Thank you,
  *******

• Initial Complaint

  01/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a shoe dazzle customer for many years. Due to health problems and other issues I needed to put my membership on pause. The cost is $49 a month. At first they would put it on pause for six months but without notice, they changed it.The subscription practice they implemented is very difficult and almost impossible to manage. It is difficult to find the subscription management but the way they implemented it makes it almost impossible to pause the membership.Having been a member for many years, I have obtained many credits for shoes that I will use when I have time.I contacted their customer support to see if I could get an extended pause, but they told me it was modified to only monthly pauses and I needed to login every month to pause the subscription.She paused the first month and I read that I needed to pause before the fifth of each month. When I tried to pause on the 3rd, the option was not there. I came back on the fourth and the option was there, I clicked it, and and assumed I would not be billed.In addition, I contacted customer support to complain about the problem and see if I can get an extended pause and I was hung up on after spending an hour on the phone.She informed me that at my subscription was paused for that month. I just reviewed my bank statement and found they billed me anyways.I feel they owe me multiple refunds, and their business practices are unethical and deceptive. They make it so difficult to pause the subscription, or I have to cancel and lose all my credits I would like a refund and I feel this type of subscription is designed to be confusing, deceptive, and borderline fraudulent.My husband has been helping me with this for multiple years and was present during this entire conversation. Those that are not technically efficient will have an extremely hard time and end up being charged many months with no alternative.

  Business response

  01/30/2023

  Hello ******,
  
  Thank you for contacting through the BBB. We are sorry to hear about your experience with ShoeDazzle.
  
  Our records show that there was no skip or pause set for January 2023, however your account has been paused for 02/23-04/23. While skipping the month, there is a second confirmation page after and you should receive an email stating that the month was skipped. We also show that you were refunded the $49.95 on 1/22/23. You also will not lose your credits should you wish cancel, however you will lose the *** membership pricing.
  
  9 of the 13 member credits on your account were successfully refunded, totalling $399.55. Please allow 5 to 7 business days for the refund to reflect back onto your payment method. For the remaining 4, they are unable to be refunded electronically because of the time that has passed since billed. They may be refunded as a check which would be delivered in 4 to 6 weeks, or you may also use them should you choose to do so.
  
  I will audit your calls to ensure all agents that assisted are all following protocol. Please let me know if there's anything else I can help you with.
  
  
  Best,
  *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩