Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 5, 2025 I went to the Lavelier Kiosk in the mall in ***********, *********. ****** demonstrated goods and tested them on my face. The product she used worked well, and I could see the benefits. I bought the stuff and proceeded on my way. I used these materials exactly as suggested, and the effects were nothing like what she used on me at the mall. I'm from *****, therefore I can't go down there to chat to her. I contacted her but have received no response. I would like a replacement product that is identical to the one she used on me, or I would like my $400 refund.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was walking through the meadow wood mall in **** Nv I was approached by a gentleman that would not let me continue walking but. I purchased a facial which later found was product. When I returned for my facial I was pressured into purchasing product that I told him I would not use. I was so intimidated by him that I purchased the product. I couldnt get out of the shop until I purchased the product. When i got home I noticed the receipt said only unopened product could be exchanged. He opened all of the products before I left. I want a refund and to give the unused product back. This will be a financial strain on me.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2024 I was in ***********, LA for a mini-vacation with my boyfriend. It had been since before the pandemic that I had shopped in person. We get ten steps into the mall and a woman accosts me with the hardest sales pitch I have ever endured. I tried to leave at least three times and she would find a way to block me, physically. I explained that I do not really use much skincare and that I would not use the product but she pressured me so hard that I felt like a purchase would mean my escape. The practices of this company are unacceptable and more people should be informed about these type of kiosks in malls. To add insult to injury, I have been trying to return the product since the following day. No phone numbers work, no ************ contact response. I disputed this charge, and the company does contact my bank saying I have never tried to return. Untrue. I will fight this until I am refunded in full. And I will shout from the ******** about this company and any other like that use bullying tactics to make sales.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased product from this store on October 3,2023 and purchased $326 worth of facial creams. When I purchased them I specifically asked the person who sold them to me at the store what happens if I have a bad reaction to this as I know my skin is sensitive and she said to just take them back and Id get my money back. A week later after using the products my face reacted so badly it felt like I was on fire. I went back and they said they did not give refunds when I was specifically told I could take this back. I have reached out the a customer service rep that was listed on the website and she said they cannot do anything about store purchases. Im trying to get this corrected by them because they gave me false information which influenced me to try the product out. Now I am unable to use them due to the reaction they caused

  Business Response

  Date: 01/09/2024

  Tuesday, January 9, 2024
  
  
  ******************************* & BBB
  ************************************************
  ********, ** 95128
  Complaint Number/File: # ********
  
  We are contacting you from the manufacturing office of Lavelier in response to Complaint Number/File: # ********, filed on 12/29/2023,related to the Lavelier location at ********,** *****.
  
  Lavelier does not own or operate private retail locations for Lavelier, including but not limited to the location referenced. All retail locations are owned and managed by third-party independent resellers.
  
  All returns and exchanges must be requested directly at the retail location in question and handled by the vendor itself. Locations selling Lavelier products are private businesses, and we cannot impose policies on independent resellers.
  
  If you have any questions regarding using Lavelier products,please let us know, and we would be happy to assist you.
  
  
  Sincerely,
  Lavelier Inc.
  Customer Support Department 
  **************

  Customer Answer

  Date: 01/15/2024

  Here is the proof of purchase being requested.

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopping at ********** ************* is amazing. Except lavelier and the royal bee. They are scammers!!!! They do not want to help their customers at all!! I bought some items after getting a free facial, it felt wonderful and I initially loved it, hence the buy. About an hour after leaving I noticed a rash and burning on my face. I tried to locate them and sent a customer service complaint to the ********************** company. Im assuming they contacted the local store because when I went back from the store they knew about my complaint. The pushy seller ***** told me that it was normal and to see how it was gonna settle after the night despite my multiple attempts saying no but I went with it. That evening I did my normal routine like they said but I face immediately turned red and burned like fire. I had to flush it multiple times with cold water to get it to stop burning. I went back the next morning and they have continued to refuse to return my items. Despite ***** saying he would help me out, no problem if I still wanted a return today (the next morning). Anyways he couldnt help me because we dont do returns in the store, you have to talk to corporate so he gave me a number of ******. She apparently is a customer service person. After 5 phone calls she finally answered and she told me that I could not return it store, that she would have to talk to her supervisor and tell him my complaints but that it could take up to 5 days to hear back from her as they dont normally take returns even though ***** had told me that they could return if I kept everything in original package (also this is on the company website) because they cant resell returned items but usually can do store credit. Im so disgusted with this company and their so called franchisee. I had a reaction to their stuff, I cant help it. I am not trying to be a problem!!!

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm Sunday July 3rd I want to the ******************* was going to the Jewelers and a very aggressive salesman for Lavelier was trying to sell me a product which I was interested in. I asked him about if I had any reaction to it if I could bring it back he said absolutely money back guaranteed! I'm in love with the product it's not the product yes it's expensive but I know their tricks and I tell them I can afford yada yada and that's how much I'll pay and that's it! No problem for me until I paid for it and look at the receipt as he hands it to me and it says absolutely no refunds! I confronted him immediately and said you just lied to me and told me I could bring it back if I had any reaction and your receipt clearly contradicts what you are telling people! And then I see the company that makes the product is being laying by putting the blame on the contractor which I understand but if this is such a good product why isn't the company exchanging it or refunding it?? I would rate this company as an F for flat out lying to your face! They wanted me to book ahead for facials and etc and I said nope absolutely not I'll pay when I come if I even come into this establishment anymore! I will never go back in there I know how to buy it online a lot cheaper! I just think something needs to be done about dishonest companies! I heard them telling people all kinds of lies just to get them to buy and boy do they put the pressure. I don't mind because I know how to say no! I know what my budget can afford and I'm not going to go over for them. It just stinks because they totally lie to everybody! And don't reach out to me Lavelier because I don't want to see you are non-responsibility response. Thank you

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to the store at our mall in my town. I was given the sales pitch. Brought back again when I walked by to get a facial done. A different sales person approached me and asked to show me this hydrotherm treatment. I did the facial and was talked down from **** to 750 for the set and something else she threw in for "free". I was pushed to buy these and given so many "discounts". I was not told that I couldn't get a refund. The receipt says no refunds, no one told me in the store this. I had the facial done at 12 pm and at 5 pm my face was burning, itching, red. I washed my face with dove soap and it felt better after 20 minutes. I called the store and told them what happened and they said the best they could do is to exchange the products and find a better treatment for my skin. I do not want other products I want my money back!

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 13, 2022 I purchased a light with 12 facials total amount $1844.50 I scheduled my first appointment. They called me later to tell me that appointment would not work because they are remodeling their store and wanted to make it for a location. I told them I work full-time and theres no way I would have time to go to a store that is another 40 minutes away. I said I would wait until the ********* ********** store open back up they assured me it was being remodeled and would open up in a months time. January ******************************************************************************************* it. I went through my credit card. They try to get my money back and under no circumstances will the company give my money back even though I have not had any of the services that were promised, which is 12 gold facials, moisturizers cleanings, face sea salt for the body a years supply.I feel like the employee knew that they were closing their doors and fraudulently allowed me to make a purchase for services that they knew I would never be able to get at that location but because they are paid on commission they sold it to me and lied.

  Customer Answer

  Date: 04/19/2023

  *******************; ********, ********** 98674

• Initial Complaint

  Date:04/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 3, approached by high sales people who kept me in their business for several hours and even when I said i could not afford product, they talked about their wonderful products. Two eye products and finally 4 facial treatments and a Perfectio X all for $2100. I felt bad leaving store and then read reviews and tried to ask for refund. I thought contracts could be voided within 3 days per usual companies. Full refund asking. Only people they were wanting to come into their place were senior women I watched as I sat there

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, like many of the other complainants, I was given the hard sell with many promises and ended up spending 2,500. I received only two of the promised 5 facials and then our mall where the store was located (***************) closed. Due to not being able to receive the full amount of my promised treatments, I tried to return all of the items (unused and unopened) that I was given and get a refund. I was told basically "too bad" this location closed and the new location would not be ready to see people for several months. I never received any further support, and when I called the number my salesperson gave me, it was no longer in service. *********************************************************** believed myself to be a pretty savvy consumer, but after this, never again. These folks who sell your products are sheisters and reflect so poorly on your products.

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/03) */ ******************* Complaint Number/File: ******* We are contacting you from the Manufacturer's office Lavelier Inc.; we are a manufacturer and wholesale provider and we sell our products worldwide. The locations are private businesses and we are not affiliated with them, therefore, any return and/or exchange must be requested directly at the location and must be handled by the vendor itself. In effort to maintain the highest standard of customer service we have attempted to contact ************* and have left a voicemail. Please have the customer contact our customer service team ************** reference Case#****** to file a complaint. As wholesaler and manufacturer are not in any position to impose management regulations or policies to any of the locations, and that includes exchange, return and refund policies. Yours sincerely, Lavelier Inc. Customer Service Department