Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kia America Inc has 8 locations, listed below.

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  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

• 

  Kia America Inc

  3161 Michelson Dr #1900 Irvine, CA 92612

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding a recent interaction with your customer service team. Like many ************************ currently navigating financial hardship, I arranged a payment agreement with *** to make my payment on May 9, 2025. During this recorded conversation, your representative informed me that I would be eligible for a one-month payment deferral if I called back on May 12.However, today I was contacted by another *** representative who provided conflicting information, stating that I am not eligible for the deferral. I requested to speak with a supervisor to clarify the situation, but after being placed on hold for over 20 minutes, I was asked to call back in 15 minutes instead. When I requested that the supervisor return my call directly, I was told this was not possible.I respectfully request that *** review the recorded call in which the deferral arrangement was discussed and honor the terms that were communicated to me by your representative.

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty on my 2023 Kia ******** that only has ****** miles on it. I was informed by a mechanic after he changed the brake pads that my master cylinder was failing. I was also told this should never happen in a new car or any car so it was definitely faulty from the get go. This is a major safety issue as this is what controls the brakes and they could have given out at any time resulting in an accident or death. Upon informing *** of this I was told I couldnt get my car in for a month which of course is unacceptable as this posed a very real safety threat. I had no choice but to take it to a private repair facility to have it repaired as I could not wait to take it to the dealership. I was then told after it was fixed that they would not pay for it because I did not take it to the *** dealership. I had to fork out $1200 and they told me that it would take at least 60 days to get reimbursed if it was approved at all. This is completely unacceptable and again I cant stress enough how dangerous it couldve been and I take care of my 82-year-old mother and take her to many doctor appointments and something couldve happened on the highway.

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** motors finance has not updated my credit report with transunion and other credit reporting agencies since DECEMBER 2024 resulting in denial of car loans. The institutions that did allow for a loan charged a higher interest rate. I was forced to look for another vehicle because of the poor vehicle quality and theta engine replacement as well as paint and interior falling apart. The number of consumer ***************** of ***/*******`s accountability was also a major factor to get out of the vehicle. To add insult to injury they are not reporting to the credit agencies timely causing detrimental harm to consumers such as myself who had to purchase another vehicle, therefore causing damages resulting in higher loan rates and payments due to their ongoing negligence.I demand a review, correction and answer as legal action may be required to seek any and all damages that may have been incurred.

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th, 2024, the air conditioning in my 2021 *** ** stopped working. After taking it in for service, the issue was diagnosed as a blown fuse, which I paid out of pocket to repair. Several months later, in November 2024, I received a letter from *** stating that a recall had been issued for the exact issue. The letter explained that customers who had already paid for the repair would be eligible for reimbursement.I called *** ******** **** and was informed of the reimbursement process. I was told that once I submitted the required documentationproof of payment and the repair invoiceit would take approximately 4560 days to process my request. I promptly submitted everything as instructed, including a copy of the sales invoice and a bank statement showing proof of payment.After 60 days with no communication or update, I sent follow-up emails on February 13th, February 23rd, and March 6thnone of which received a response. Finally, on May 6th, I received a reply stating: We have submitted your goodwill settlement for processing. Please allow approximately 4560 days for the completion of said processing period.This response made it clear that nothing had been initiated back in November as promised. What I expected to be a straightforward and reasonable process has instead left me uncertain about whether Ill ever receive the refund Im owed. It also raises concerns about the reliability of Kia Americas support in the event of future issues.

  Business Response

  Date: 05/16/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, I brought my vehicle (VIN: *****************) into a *** dealership for service. I was advised by a *** service assistant over the phone that I could rent a vehicle of similar size and submit the cost for full reimbursement. Acting on that guidance in good faith, I rented a comparable vehicle at a total cost of $719.78.Importantly, the vehicle had to be brought back in after the original service because the coolant tank was leaking an issue that either occurred during or was missed in the first repair. This extended the time I was without my vehicle and made the rental necessary for my day-to-day needs.After submitting the receipt to Kia America, I was offered only $352.11 as a goodwill gesture, despite the fact that I followed ***s own representatives instructions. *** has since declined to increase the reimbursement, citing that rental coverage is not included in the formal warranty.While I understand the terms of the warranty, my decision to rent the car was based solely on direct verbal guidance from *** ****** and the issue requiring the rental arose directly from a service-related defect. I am not asking for coverage beyond what was advised only that *** honor the full cost I incurred in good faith.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago, i have submitted for an engine ***lacement. On the freeway all dashlights turned on, and car turned off, prompted me to push car with my elderly parents to the side of the road. I called tripple and paid to get vehicle towed to my house. No warning light came on and no indication of car jerking happened, all dash lights turned on and car turned off. From getting my car towed to my house few days later after calling few dealerships around I found a dealer that will take my car. KIA **************** was nice enough to take my car so now I towed my car over to them from **********! paid that **** aswell. *** states vehicle overheated, vehicle never overheated. All maintenances and recommended maintenances have been done! and I follow my routine *** maintenance routine. Then another call *** *** states I drove car with no coolant. Well my ***air order states all fluids and coolent has been "topped off" which is part of my maintenance fee I pay for so that is incorrect. *** has given me 3 different excuses as to why they dispute to ***lace my engine. *** has failed again. Prompting me to soon seek legal council if i have to. I called the dealership and they can only make a move if *** releases a "good will" to ***lace my engine. 2nd *** *** I spoke to was very rude and defensive i advise to listen to that call. I'm simply asking *** to ***lace my engine under good will as I follow all *** recommended services and have spent hundreds over the years doing my recommended services. This is my 3rd *** purchase I have bought my vehicles at ****** **** and do my maintenances at ****************

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I did an investigation on my credit report and found several items on there to be Inaccurate.Under 15 U.S. Code 1681e (b){ccuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code ***** (5)Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer. or modity that item of information, as appropriate, based on the results of the reinvestigation; and i)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1. *** FINANCIAL AMERICA, Accounta: ********** - This account is being reported inaccurately, please remove this from my credit report immediately

  Business Response

  Date: 05/12/2025

  Hello,

  
  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** K5 I own is not operable, has been in the dealership for 3 months and they are not able to fix it, so the car is not safe to drive and yet *** has done nothing to assist in this process. How is this possible in 2025, for a car to be under warranty and not be fixed in 3 months. I have spoked to *** corporate at least 50 times and have made no progress, the dealership is completely unresponsive and rude throughout the process. I will now need to contact and attorney and go through the legal channels.

  Business Response

  Date: 05/12/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/12/2025

  This is not acceptable as i have spoken to your 1800 number at least 30 times and there has been no progress.  ************ has done absolutely nothing in three months to resolve this and fix my car that is under warranty.  

  Business Response

  Date: 05/16/2025

  Hello,
  

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/16/2025

  I have still heard nothing from your horrible company and reject your generic message.  Have a little professionalism, the worst company on the planet!!!  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ********** from a dealership in ***********,**. I purchased this vehicle new. Within 1 year the new vehicle's paint started to peel. I called the dealership where I purchased the car, while I was still under my warranty period; but the manager told me that by the time I drove to ***********, LA my mileage would be over the ****** mile warranty. I also drove from my home in *********, LA to the dealer in ***********, ** (approx. 85 miles), accompanied by my grandfather, and the manager told me all he could do was sell me a new car. In contacting *** all I ever received was excuses to delay fixing my car paint. My paint continues to peel and now even has begun to have large rust spots some over 12 inches in diameter. I need help to get my car painted because *** did not honor their original paint warranty. I am very disgusted with this company and I am embarrassed to drive my car in public. *** FAILED TO HONOR THEIR WARRANTY WHEN I FIRST CONTACTED THEM.I have more pictures in needed. And also can produce contact times and name of persons contacted.

  Business Response

  Date: 05/12/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See complaint

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.