ComplaintsforKia America Inc

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am considered a disabled veteran whose car got stolen in April. I went to ******* of ******** to purchase a replacement vehicle. I put down a total of $6,000 for the used car and service contract. I drove the car for less than 59 days before the engine/transmission went belly up. The dealer will not make it right and fix my car and the service contract appears to not want to cover these issues advanced issues (via diags) I drove the car approx 1800 miles. I've also spent over $2000 on rental cars. Still the dealership is uncooperative.

  Business response

  08/12/2024

  Hello,

  Thank you for your inquiry. We have located your case,  16574593 , and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer response

  08/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** care case # ******** Ongoing issues that have not been taken care of for the past year and a half

  Business response

  08/07/2024

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On the 8th of June 2024 my vehicle was involved in a hit and run.The following morning I drove my vehicle to a near by shop were it was kept for 1 week to be evaluated. I have uploaded an invoice with the parts that was ordered. We are now in the 7th week with no ETA. I am unable to use my trunk this is such an inconvenience to me. I will like to get some sort on idea on when the parts will be available. Thank you!Claim#************D01 Part number # *****R5700

  Business response

  08/01/2024

  Hello, 

  Thank you for your inquiry. We have located your case,  ******** , and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

   

  Customer response

  08/03/2024

  I will like to move forward with this complaint. 

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2017 *** ******* that I bought brand new. It's had a number of recalls done on it. But the big thing going on with it which apparently has a class action lawsuit that I sent in paperwork for a long time ago. ***y sent me something saying my warranty had been extended. I didn't realize it was because the car vaporizes the oil while it's in the chamber of the engine. And I found this out because i happened to see the oil light flicker and it went out. We checked the oil. No oil on the dipstick. Took it to *** after adding oil. And they knew exactly was going on My first question to them is why doesn't the oil light stay on so you know you have a problem. ***y tell me at *** ****** yea it flickers if you don't see it you burn up your engine. In all my years of driving every car I know when oil gets low that oil light comes on and stays on not 2017 *** ******* So they know about that problem. ***n I am told the oil ***** in the chamber and *** knows this and are fighting the people who make the part for them to see who's responsible for costs. Every time I get gas and I check my oil I have to put a quart in. My car only has ******* miles. *** car I gave to my daughter was a ***** Malibu MAXX I prayed it would get her through college it did and then some at 20 years old it was still going strong and had over ******* miles ***** zero oil. Being disabled I bought this *** for reliability and now I don't even have that. *** here tells me if I burn up the engine they will fix it for free. I can't afford to wait till the engine ***** up. If I get stranded with my disability. And *** you know about this problem do the right thing fix it!!! I am doing my part by main training this vehicle Below is what I was sent and yes I did do the software updates and other required recalls.

  Business response

  08/02/2024

  Hello,

  Thank you for your inquiry. We have located your case,  ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The vehicle was purchased as a second owner in 2020. In March of 2022 the vehicle started having issued running. We took it to the local dealership ********************* and they diagnosed it as engine failure and the engine would need replaced. *** denied the power-train warranty stating we were not covered as a second owner. We spoke with *** directly and they said we would not be able to get reimbursed for the engine. We paid the dealer a total of $5,344.10 and incurred extra transportation expenses for the over 2 months the car was in the shop. In 2023 I joined the class action lawsuit against *** but the claim was denied. I was told by the representative that the repairs should of been covered under the warranty since *** gives 60K power train to second owner and the car had approx. 47k miles when the engine failed. *** has continually denied our claim and will not fulfill their warranty. We are seeking the $5,344.10 we are out that the warranty should of covered.

  Business response

  08/02/2024

  Hello,

  Thank you for your inquiry. We have located your case,  ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have encountered some unexpected and challenging circumstances that have led to a delinquency on my account with ********* Finance. In May, I was admitted to the hospital due to a severe case of food poisoning, which required an extended stay and medical treatment. This unforeseen situation not only had a significant impact on my health but also resulted in a substantial accumulation of medical bills and insurance-related expenses. As a result, I faced a financial strain that made it difficult to make timely payments on my credit card. In addition to the financial challenges, I want to emphasize the significant physical toll that this food poisoning incident took on me. It was a truly harrowing experience that I had never encountered before. I lost a substantial amount of weight due to my inability to keep food down. The constant nausea and vomiting left me weak and physically drained, making my recovery even more challenging. It was a terrible experience that I hope to never endure again. I am now in a position where I need to secure additional financial support to manage these outstanding medical bills and insurance costs. I recently visited my local credit union to apply for a personal loan to help cover these expenses. Regrettably, I could not secure approval for the loan due to the delinquency reported on my credit file. This has only added to the financial stress I am experiencing. I understand that my payment history is crucial, and I have always strived to maintain a record of on time payments, as you can see Ive never missed a payment until this incident. Given the circumstances and the financial hardship I am currently facing, I'm hoping ********* Finance can help me out here and make some adjustments to get me back in positive standing. I'm super committed to returning to financial stability, and any help would be appreciated. Your assistance would be greatly appreciated and would make a considerable difference in my current situation.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought new 2023 Kia ***** LXS in July 2023 from ********************* Kia *********** Ever since the purchase, it has Steering related mechanical issue whereby the car feels excessively bouncy with sideways abnormal movement (drifting or sway) along with subtle sudden shaky-jerky movement and looseness in the wheel leading up to steering but no vibration. This is felt at both slow speed and highway speed. In the beginning the steering itself felt too tight making it a hard to maneuver or say unsteady handling of steering that required continuous correction to keep the vehicle straight as it'd drift. ********************* *********** has always vehemently denied the problem calling it a normal function of the vehicle. Several times their ************* has unacknowledged the issue. I was suggested to take it to another dealership for Fix. Other dealerships reluctantly accepted to look in to vehicle but would not acknowledge the issue based on the report that ************************* has not found anything wrong with Steering or Suspension system. I tried convincing the other dealership named ************ to look in to issue and even left the car with dealership for 3 consecutive days recently for proper diagnosis of the issue but they returned the vehicle saying nothing was wrong. I drive the vehicle 5 days a week, and each time it drives erratically with unsteady movements, subtle shakiness, looseness and regular correction of steering. I feel convinced by the advice of some auto experts on the web that the symptoms of issue suggest faulty Steering System such as Steering linkage or steering column. Both dealerships have confirmed that they found the suspension to be Okay. They have not investigated the steering components for further diagnosis as the next step. I feel unsafe whenever I drive the vehicle. Kindly help and advice.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2016 ************* engine seized up with no warnings no lights no overheating no noises prior. *** has been having these engine issues for years now my engine is not included in the warranty extension yet the dealership can find no reason for the engine to seize like that and apparently, another model that has my particular engine in. It is now having the same issue on a grand scale *** refuses to assist me in getting this fixed.

  Business response

  07/28/2024

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My *** ****** that I had for only 6 months caught on fire while driving on the freeway I put $10000 cash down on this car on top of making payments each month when this took place I contacted corporate office of *** they agreed to pay me back my deposit and pay the loan off I was supposed to have payment sent over night here it is ******************************************************************************************** know why I still havent received payment Ive been out of a car this entire time about to be homeless because I cant afford to get back and forth to work I have left numerous emails and voicemail the customer service is very very rude and they lie and say they cant reach out to the national office Im so upset payment shouldve been excepted 3 -4 weeks ago and Im still getting the runaround never will I ever do business with *** again

  Business response

  07/28/2024

  Hello, 

  Thank you for your inquiry. We have located your case,  ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased my car in 2013- White painted car, there has been a class action law suit filed against *** for white paint chipping in 2017. At that time my car did not have shipping, however now it does. Spoke to Hope (and her supervisor ******) at *** and she stated that we could submit photos of the chipping and they would review to fix the effected areas. She then stated that since my car is older than 3 years they would not fix the paint. I would like my paint fixed as this is a known issue with white *** cars. they have advised that they would have my concern escalated but i would not get a reply for 10 days just to speak to the escalation ***** My only resolution is to get the paint fixed which is an issue on their end at no cost to me as this is an issue with the paint they use.

  Business response

  07/28/2024

  Hello,

  Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩