Complaints
Customer Complaints Summary
- 1,250 total complaints in the last 3 years.
- 276 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using DAVE app for years! I have never missed a payment or been late EVER!This morning Dave app took away $300 at one time with no warning from my advance amount even though I have never been late or missed a payment!! I called CS and was given the generic answer (other factors bla bla) and told I was not allowed to speak to a Supervisor. *** was **** name and I told her that if that is the algorithm then it needs to be fixed! But no one bothered to fix the issue.They should not be allowed to do this to anyone let alone supposed valued customers!Thank you,********* *******
Business Response
Date: 04/16/2025
Hello friend,
We're sorry about your experience and would love a chance to help out with your concern.We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 04/17/2025
Complaint: 23191026
I am rejecting this response because:I have spoken with them... Keeps giving same generic responses... The algorithm is WRONG IF YOU REDUCE ADVANCE AMOUNT 300 OUT OF ******************************************************** MISSED A PAYMENT EVER!
FIX IT!
Sincerely,
********* *******Business Response
Date: 04/21/2025
Hi *********
Please continue to work with our care agents in your active thread to resolve the issue. We look forward to assisting you.
Customer Answer
Date: 04/21/2025
Complaint: 23191026
I am rejecting this response because: no you settle it here CS is USELESS!
Sincerely,
********* *******Initial Complaint
Date:04/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened up a dave account maybe on April 3rd of this month. I have sent several emails and I HAVE NOT RECEIVED NOT ONE RESPONSE FROM THEM. I got so frustrated I closed the account. But now I need it open again but still...I sent another email and ***** RESPONDS. IS THAT PROFESSIONALISM? IS THAT CUSTOMER SERVICE? I NEED SOMEONE TO HELP ME NOW. I ALSO SENT AN EMAIL BECAUSE THE *** WAS NOT LETTING ME CHANGE MY ACCOUNT. AND AGAIN NO RESPONSE. THIS IS BEYOND UNACCEPTABLE!!! I want someone to contact me ASAP. MY NUMBER IS ************. EMAIL OR CALL ME ASAP.Business Response
Date: 04/14/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ********************************************************************************.
We look forward to your email and to getting this resolved right away!Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I'm sorry it took this to get a response but I have already gotten my answer from the business. Matter is closed.
Sincerely,
****** *****Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email over a week ago now stating that my balance was waived. I contacted Dave through the chat app and I was told "that is in fact correct you don't need to worry about this" so after I got the other issue with my account strait, it still says I owe this balance. I have contacted chat service several times and I keep just getting told some same generic cookie cutter answer that I need to "wait for an email and it is under investigation why I got this email and to watch my email" I have looked into this and I am not the only one who has received this email. But yet these others their balance was actually waived. The chat representatives are extremely rude and leave after their comment, I have attempted to contact a real person but apparently I don't have an account there but I do..so I would like Dave to make this right so I can borrow money again, even if I want to at this point,Business Response
Date: 04/11/2025
Hello friend,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 7th 2025 I had $15.00 taken out of my bank account with no explanation given. I do have an outstanding advance yet to be paid back, but according to the dave app it was not to pay that advance back or the membership fee.Business Response
Date: 04/10/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up an extra cash account with ********************** app. I was able to settle fine at first, then I realized that my personal accountis possibly compromised. I contacted Dave by email revoking ACH authorization and asking for another way to settle my account. Three emails went unanswered. Icontacted them by phone and was unable to get a live person on the line. After four attempts, I was able to contact someone on the chat, but she told me that I could not revoke my ACH authorization. In refusing to allow me to revoke my ACH authorization, despite their written policy, stating that it can be done as long as its three days before the schedule transaction, they are putting my personal finances on my personal account at risk.The company makes it impossible to speak to someone, they are not responsive, and in refusing to allow me to revoke my ACH authorization or actually in violation of the law. I am contacting my bank to see if I can get an ACH block for this company put on my account while I deal with the other things going on with the account.This company is unprofessional, unhelpful, and does not value **************** in anyway, as it appears. I would not do business with this organization at any time again in the future.Business Response
Date: 04/08/2025
Hello *****,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Customer service at ********************** has waived my balance in its entirety and fully explained their policy to me. Now I am armed with a fully understanding of how their policy is written and they have made the requested balance adjustment, I am satisfied and will close my complaint.
Sincerely,
***** ******Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Dave inc banking app and realized that someone other than me opened a account in my name i provided the information they need was told the information did not match refused to give me the information they have I've did everything possible to resolve this situation and they want to play ok we'll play i have every intentions if resolve in the issue and think I'm untitled for my efforts and the stress its called the inconvenience and i think changes should be filed against dave in this matter and each employee involved should be individually subpoenaed to be held accountable for there actions i told them i never had no intentions of useing the app just wanted my information off there data based and since they not working on resolveing the situation well push it as far as I can and should get accommodation for this inconvenience and legal action filed and would really see after all the other situations they've caused permanently closedBusiness Response
Date: 04/18/2025
Hello ***,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 2025. A multi-part issue with the Dave digital banking app. I reported my physical debit card as lost/stolen earlier this month and requested to cancel the current card and replace the physical card. I waited well over a week but heard nothing from the company regarding shipping the card before getting in contact, I sought to replace the card on the app again fearing that the report did nothing. However, when I went to click, there was no option to replace the physical card. I reached out to the team and was told that the issue was being escalated however, they then attempted to close the ticket without further reaching out. I asked again to please send out a new card, and where the initially requested card was and they claimed that they had sent it but it had been rejected, however, there had been no notification regarding the mailing of said card. After requesting my license info, they finally sent out a new card but did not answer any of the questions I had posed. Now I need the physical card to be expedited in delivery in order to access my *********** addition, I had initially created an account in order to attempt to acquire the pay advance, however I had not been aware of the need to have a completely separate checking account and was under the impression that using a Dave account would allow for the advance to work, not the case.Business Response
Date: 04/02/2025
Hello *******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im Currently have a dispute in progress for unauthorized transactions And I also Have. A Police Report for Identity TheftBusiness Response
Date: 04/02/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to pay my loan to the cash advance Dave. Dave would not take my debit card, which is how you're supposed to pay. I called customer service customer service. Informed me to delete the card and read. Add it back to my account. Because it was the exact same card I've been using, but then they overdrew. My account through my bank account. But they never gave me any reason why my card was declined. I want answers please thank you.Business Response
Date: 04/02/2025
Hello *******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dave app consistently overdrafts my account. They do everything in their power to not own up to their system falsely thinking I have money to give to them. They then tell me that it's not their fault. That I have to take it up with my bank because they allowed the overdraft to happen.Business Response
Date: 04/01/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
Customer Answer
Date: 04/03/2025
Complaint: 23131125
I am rejecting this response because:The messages received here and through email were not satisfactory. This is an ongoing issue that I would like help with immediately.
Sincerely,
****** *******Business Response
Date: 04/08/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
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