Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Dave inc banking app and realized that someone other than me opened a account in my name i provided the information they need was told the information did not match refused to give me the information they have I've did everything possible to resolve this situation and they want to play ok we'll play i have every intentions if resolve in the issue and think I'm untitled for my efforts and the stress its called the inconvenience and i think changes should be filed against dave in this matter and each employee involved should be individually subpoenaed to be held accountable for there actions i told them i never had no intentions of useing the app just wanted my information off there data based and since they not working on resolveing the situation well push it as far as I can and should get accommodation for this inconvenience and legal action filed and would really see after all the other situations they've caused permanently closed

  

  Business Response

  Date: 04/18/2025

  Hello ***,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have frozen my account and said it was due to fraud. I HAVE NO access to my money after speaking with them and telling them that it was not fraud. they do not care to help fix this situation nor do they want to transfer me a supervisor

  

  Business Response

  Date: 04/18/2025

  Hello *****,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!
  

  
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed 215 from the dave app on march 28 with a payback date of 4/4. On 3/31 they withdrew the money without notice. They ignore me when I reach out. This is not the first time they have done this. Last month not only did they withdraw early, but they also withdrew on the actual date also. They charged me twice. When I called they said they did not see where I paid twice, but my bank gave me proof of the two transactions. I sent the proof to dave and they ignored me. I don't mind paying what I owe, but not twice. I want my money back.

  

  Business Response

  Date: 04/17/2025

  .Hello friend,

  
  We're sorry about your experience and would love a chance to help out with your concern. 

  
  We were able to locate an active email thread with our team at ********************************************************************************! 

  
  Please continue to work with our care agents to resolve this issue.

  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2025. A multi-part issue with the Dave digital banking app. I reported my physical debit card as lost/stolen earlier this month and requested to cancel the current card and replace the physical card. I waited well over a week but heard nothing from the company regarding shipping the card before getting in contact, I sought to replace the card on the app again fearing that the report did nothing. However, when I went to click, there was no option to replace the physical card. I reached out to the team and was told that the issue was being escalated however, they then attempted to close the ticket without further reaching out. I asked again to please send out a new card, and where the initially requested card was and they claimed that they had sent it but it had been rejected, however, there had been no notification regarding the mailing of said card. After requesting my license info, they finally sent out a new card but did not answer any of the questions I had posed. Now I need the physical card to be expedited in delivery in order to access my *********** addition, I had initially created an account in order to attempt to acquire the pay advance, however I had not been aware of the need to have a completely separate checking account and was under the impression that using a Dave account would allow for the advance to work, not the case.

  

  Business Response

  Date: 04/02/2025

  Hello *******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im Currently have a dispute in progress for unauthorized transactions And I also Have. A Police Report for Identity Theft

  

  Business Response

  Date: 04/02/2025

  Hello ******,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!
  

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to pay my loan to the cash advance Dave. Dave would not take my debit card, which is how you're supposed to pay. I called customer service customer service. Informed me to delete the card and read. Add it back to my account. Because it was the exact same card I've been using, but then they overdrew. My account through my bank account. But they never gave me any reason why my card was declined. I want answers please thank you.

  

  Business Response

  Date: 04/02/2025

  Hello *******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dave app consistently overdrafts my account. They do everything in their power to not own up to their system falsely thinking I have money to give to them. They then tell me that it's not their fault. That I have to take it up with my bank because they allowed the overdraft to happen.

  

  Business Response

  Date: 04/01/2025

  Hello ******,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23131125
  
  I am rejecting this response because:

  The messages received here and through email were not satisfactory. This is an ongoing issue that I would like help with immediately.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/08/2025

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Dave customer for over a year and have used day for cash advance/h Payday advances for that time recently I had a change in my linked bank account I transferred the money into my gave spend account then I transferred it out to a new external card when I tried to change my linked bank account it wouldn't let me because I had taken another advance so in order to pay the advance I had to deposit the money as cash back into my Dave account. At that point it no longer allowed me to link an external account so I called ********************** and support told me that after depositing the cash I should be able to link the account after I pay my advance so I did all of that and then they suspended my account with $800 in it that I am not able to access at all while they have their investigation we could take up to 90 days! I have sent them all the documents that they have requested verifying my identity and explaining what has been going on and I also spoke with numerous customer service Representatives throughout this process all of them reassuring me that it would be fine however they're telling me it could take up to 90 days and I have a car payment due plus I have my car insurance to pay and that's all the money that I have I put it all into Dave checking and it won't allow me to withdraw it at all or touch that money! It feels like robbery! There's no guarantee that I will ever see my $800 again because apparently according to their contract they reserve the right to withhold your funds however my deposit was Cash and somehow it doesn't seem right it's I can just take my money and for a big me to access it even my day card does not work! I am destitute I have nothing to eat no money to live on because I put all my availabilie money into Dave y like a fool because that's what they told me to do in order to establish a new external account because I've had a change in bank accounts I need help with this! I have nothing and I'm destitute now they're holding my funds

  

  Business Response

  Date: 04/01/2025

  Hello ******,
  

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive contacted this merchant before pertaining to an account under ******* ******. Theres been re occurring charges of $1, Im not familiar with those charges and would like to be refunded for each charge that occurred.

  

  Business Response

  Date: 04/01/2025

  Hello *******,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dave account was closed due to fraudulent activity and my email address for my Dave account is *********************** witch I no longer have access to and I let them know that, before my account was closed I opened a dispute for money that was stolen from my Dave account using my ********************** card my dispute was resolved in my favor and my money was refunded to my Dave account but I had no access to the money due to my account being closed I kept contacting Dave over and over and Dave customer support kept giving me the run around then finally I received a email stating that my funds that was on my Dave account was being sent to my address in a check form , around the same time I received a emergency phone call and had to leave town I was outta town for about 10 months when I got back I check my mail and went through all of my mail and I didnt receive no check from Dave even though I knew I couldnt cash the check because you only have 90days to cash a check , I reached out to Dave on march 4th about the situation more than one in the past 2 weeks and still havent got the situation resolved please help me get my money back ,

  

  Business Response

  Date: 04/01/2025

  Hello friend,

  We're sorry about your experience and would love a chance to help out with your concern.
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.

  We look forward to continuing to assist you!
  

  
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23101493
  
  I am rejecting this response because:
  
  Sincerely,
  
  Square ******* Jr

  i told you that the email that is link to my account is ********************************************* and I no longer have access to that email so I emailed you guys from another email 

  

  Business Response

  Date: 04/08/2025

  Hi Square,

  Please continue to work with our care agents in your active thread to resolve the issue.

  We look forward to assisting you.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23101493
  
  I am rejecting this response because:
  
  Sincerely,
  
  Square *******

  I am but I been working with Dave customer support for over a month and still havent received any updates