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Business Profile

Bill Paying Services

Dave
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1,250 total complaints in the last 3 years.
  • 282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened up this Dave Account to possibly help me with a quick advance for my daughter college graduation pictures... I was only approved for a ridiculous amount of *************** my better judgment I took it thinking every little bit helps... I was immediately told it's ti be repaid back within ** hours ** plus ** so ***** ..after that I attempted to cancel my membership..I have been unsuccessful... I'm being sent just to an article stating how to cancel... I was then contacted by a ****.C stating he needed my bday then my last 2 transactions and full name... I responded but another **** ** responded saying he could cancel it but needed the last transactions.. I reluctantly sent it then no response.. I take full responsibility for getting this app and hoping to obtain any type of money to help with my daughter's college graduation... ********* I will leave it in ****** ******** And I feel this app and ***** WILL not continue to misuse peoples trust ... I'm a child of *** so he will handle ***

    Business Response

    Date: 06/23/2022

    Business Response /* (1000, 5, 2022/05/19) */ Hey *********, We're sorry about your experience. It looks like our team was able to assist you. Please let us know if you need anything else.

  • Initial Complaint

    Date:05/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******* and then on ****** I sent***** notices via support form and email per the US federal Electronic Funds Transfer Act informing them that they no longer have my permission to charge/debit any of my debit cards or bank accounts, especially my One Finance debit card ending in ***** On *********** continued to charge that debit card ending in **** for ******** in violation of the **** law. I have sent several emails to*****s support email address and via form asking for a refund. On ******* I finally received a response from ******** informing me that they tried to refund the charge however my debit card was in locked mode at the time. I was asked for details regarding the account to send the refund to. I have sent several replies stating that the refund should be re-attempted to the same debit card ending in **** now that I have enabled the card. I also contacted live chat and didn't receive any actual help beyond a statement that my message would be ************** Please refund the ******* charge to my debit card ending in **** as soon as possible, or else I will be forced to file a chargeback and also file complaints with the ******** ** office along with the relevant federal ********** regarding this violation of the Electronic ***** Transfer ****

    Business Response

    Date: 06/02/2022

    Business Response /* (1000, 5, 2022/05/20) */ Hey *****, We're sorry about your experience. It looks like our team has already resolved this for you. If you require further assistance, please reach out to us directly.

  • Initial Complaint

    Date:05/11/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My **** account and email was hacked and an unauthorized debit card was added to my account. The hacker then requested a **** (plus ***** fee) advance in MY name. **** allowed the hacker to change my debit card number without notifying me. I reported the unauthorized advance and received an email stating that they're closing my account and leaving me responsible for an advance that I did NOT authorize or request! That is not fair and I cannot afford to just let someone steal ******* from me! I have been a customer since **** and never had issues until now! I need my money *********

    Business Response

    Date: 06/02/2022

    Business Response /* (1000, 5, 2022/05/20) */ Hey ******, We're sorry about your experience. It looks like our team is assisting you with this. If you require further assistance, please reach out in that ticket. We look forward to getting this resolved right away!

  • Initial Complaint

    Date:05/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Closed account with these ******* last year and they are taking money out of my account still.

    Business Response

    Date: 06/02/2022

    Business Response /* (1000, 5, 2022/05/20) */ Hey *******, We're sorry about your experience and would love a chance to help out. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away!

  • Initial Complaint

    Date:05/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone hacked into my account ******** *** *** and changed my password. I cannot access my **** account anymore. On *** **** there was a charge to my bank from **** for ******** I have not used **** in a long time. I've tried emailing their support email address but no one has responded to any of my emails. I cannot afford to lose this money. Please help, **** is not helpful. All phone numbers I call is either busy or asking for the ******* card number which I do not have since I did not apply for their card and only used their app for ***** a long time ago.

    Business Response

    Date: 06/16/2022

    Business Response /* (1000, 5, 2022/05/20) */ Hey *******, We're sorry about your experience. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away! Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) DAVE DOES NOT FREAKIN CARE. I was passed ** different agent's emails and no one helped me get a refund. They keep telling me to ask for it from my external bank when I already told them since the fraud transaction was a direct ACH transaction my bank cannot help. They are also lying about when they closed my Dave account. They gave me two different dates as to when they closed it. One is before I even reported it to them. Their system is not secure and was hacked in 2020. They know it but when their customers have a problem, they do not want to help. Also, they make it so hard to reach them. The email provided here is nowhere on their website. Business Response /* (4000, 9, 2022/05/23) */ We do care and would love to help out. However, we are not able to assist unless you can contact us directly. Please reach out at *******************

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