Complaints
Customer Complaints Summary
- 1,247 total complaints in the last 3 years.
- 273 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I downloaded the Dave app and I never used it and deleted it. I didn't think anything about it and then I was debited from them. I reached out to customer service and they want me to give them my social security number, mailing address, phone number, date of birth, this is a lot of personal information to send by email. There is no way to contact them via chat as they state and you can't call them by the phone unless you have a debit card with them. So there's no way for me to talk to any person to get my money back for something that I didn't even know I was going to be charged. I will be filing a dispute with my bank about this charge.
Business Response
Date: 08/30/2022
Business Response /* (1000, 5, 2022/08/18) */ Hello *****, We're sorry about your experience and would love a chance to help out with your membership fees. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away! Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is nothing they can do about a refund they said. It's impossible to get money back from them. Even if you never use their device you have to pay them for nothing. It is out of their hands. Business Response /* (4000, 9, 2022/08/19) */ Hi *****, We're sorry about your experience and would love a chance to help out with this. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away!Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business fraudulently charged my card. I have never had any business with this company and how they even got the card number is beyond me. While the amount is small ($105.99) it is the principle behind fraudulent charges.Business Response
Date: 08/29/2022
Business Response /* (1000, 5, 2022/08/18) */ Hello ******, We're sorry about your experience and would love a chance to help out with your Dave charge. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away!Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Om August 11 Dave Inc removed **** for repayment. I then received a automated email stating that the account was past due. I immediately reached out to customer service with visual proof of repayment. I have continued to follow up every day with the customer service email thread with no response. (Ticket XXXXXXX) I am looking to close the account due to this .Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/08/18) */ Hello ******, We're sorry about your experience and would love a chance to help out with your advance repayment. We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you!Initial Complaint
Date:08/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On every weekday since July 28, Dave Inc has been charging my bank account for varying amounts. I have never heard of them and have never authorized any of these charges. They have fraudulently taken a significant amount of money from my account. They are apparently a payday loan company and I suspect they are fraudulently getting the money for these advances from people like me whose information they somehow stole. Shut these criminals down.Business Response
Date: 09/02/2022
Business Response /* (1000, 5, 2022/08/18) */ Hello *****, We're sorry about your experience and would love a chance to help out with your Dave charges. We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you! Consumer Response /* (2000, 7, 2022/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dave reached out to me to quickly lock down the account that was using my bank account. Dave could not reimburse the money themselves, but the process by which my bank reimbursed it was expedited.Initial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not respond to emails. I keep getting automated generated bot response. I've asked for my account to be closed numerous times. They keep charging my account and I don't owe any advances or anything. I want my account closed and don't want to continuously be charged for a service I no longer need. The the process to close your account isn't even safe you have to send them an email with your social security number which is ******* just close the account if you don't owe anything and then once you send the email you just get stuck in the loop of ********* your information over and over again with no help from a human this ***** this company ***** as well and very **********Business Response
Date: 08/31/2022
Business Response /* (1000, 5, 2022/08/18) */ Hello ******, We're sorry about your experience and would love a chance to help out with your account closure. We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you!Initial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank just closes your account with your money there. And I must wait 4 weeks for a check. Ok how about communicating with your customers. I was the one who called the same minute I saw that they sent money to an account that was not mine. I was told they're eager escalation team would reach me via email which never happened. I got my check on 8/11/22 an attempted to pay a light bill that's over due and find out my card wasn't working. So I try to login and I couldn't so I sent a message to support and I was immediately sent a reply saying my account was compromised and my account was closed! I still don't know much about how when and why because the customer service and escalation team does not communicate period! Now I have no money and have to wait 4 weeks for a check with no communicating on why what or simply provide me with an answer. This is the bank of all time. I just want my funds before 4weeks I have other bills to pay and a family to feed. And not to have any answers when you have someone money is unacceptable.Business Response
Date: 08/29/2022
Business Response /* (1000, 5, 2022/08/12) */ Hello *******, We're sorry about your experience and would love a chance to help out with your account We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you! Consumer Response /* (3000, 7, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have dealt with some terrible service and this by far the worse ever. I was contacted last week and we're told that they mistakenly closed my account because they thought I said it was compromised but If they would have sent me a follow up like they told me they would we most likely Could've avoided issue. Now I'm getting married in 8 days and money that I needed access to is not available because they're mistake an I have wait 4weeks to receive money that shouldn't have been I'm my account. Once again I was told they would reach back to and send an email or call but I haven't received neither or confirmation about where my money is at. This bank is an absolute joke. Business Response /* (4000, 9, 2022/08/26) */ In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away! Consumer Response /* (4200, 11, 2022/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guy's have a business practice of stating that you will call or reach out through electronic text or email but don't actually go thru with it. Still no direct response and I still have no idea where my money is at. You customer service is a joke to say the least. An why should I have to keep reaching out to you guys when extremely poor customer service is the cause of the issue. Don't waste your time with these clowns. Set up wisely accounts or anything other then this joke of a company. The moment you have a real issue it won't get resolved.Initial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dave ********************************** Business ******** ***** dollars from my checking account. Never done business with them. Their is no immediate way to contact them or dispute their charge via their website you just submit a ticket and ********* they respond. After checking the internet this has happened to numerous people, and they are still getting away with it. I will be filing a fraud charge with my bank this afternoon.Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/08/12) */ Hello *******, We're sorry about your experience and would love a chance to help out with Dave charge. We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you!Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dave inc has repeatedly taken money out of my account and I have asked for a refund,I do not nor have I been issued any advance money from themBusiness Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/12) */ Hey *******, We're sorry about your experience and would love a chance to help out. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away!Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I know someone that works for the company not saying their name cuz they don't want to be involved. This is the only bank I can use and they are holding my money. I don't understand why but everytime I get my deposit they hold it for longer and than give it to me on Friday I pay for the service to have it two days earlier. My boss sent out the money Wednesday I should have it today. I just want to work this out because it's the only bank that will accept me.Business Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/12) */ Hey *******, We're sorry about your experience. It looks like our team is reaching out to you via email. Please follow up there. We look forward to getting this resolved right away!Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone hacked my Dave app and changed the debit card number and took out $125 advance. I noticed it immediately and started the process of both emailing them and trying to use the useless chat where I was able to speak with a live agent once and they just told me they would look into it, basically I have gotten nowhere. The advance is supposed to be automatically withdrawn from my account tomorrow. I have contacted my bank and put in a stop payment and unlinked my bank from the Dave app. The complete lack of communication is extremely unprofessional. I have sent an email daily and no one responds. There is no number to call if you are just using the app. I have secured my account on my end and would like for Dave to do the same and take care of the fraudulent advance.Business Response
Date: 08/23/2022
Business Response /* (1000, 5, 2022/08/12) */ Hello ******** We're sorry about your experience and would love a chance to help out with you account. We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you!
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