Complaints
Customer Complaints Summary
- 1,247 total complaints in the last 3 years.
- 273 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** has been ******* money out of my account for the last 3 times I get anything in there. When ****** to cancel my ******** I've been told that it's not possible and I still owe them money. When trying to contact them, I don't actually reach a real ****** I've lost over ** dollars so far. The ********** ***** on the app is not as optional as it is advertised, and I was forced to make a choice rather than forego it. Do NOT use this ******** I'm seriously *********** ***** at this ******
Business Response
Date: 06/23/2022
Business Response /* (1000, 5, 2022/05/19) */ Hey *******, We're sorry about your experience. It looks like you're in contact with our team, and we are working on resolving this for you. We look forward to getting this resolved right away!Initial Complaint
Date:05/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened up this Dave Account to possibly help me with a quick advance for my daughter college graduation pictures... I was only approved for a ridiculous amount of *************** my better judgment I took it thinking every little bit helps... I was immediately told it's ti be repaid back within ** hours ** plus ** so ***** ..after that I attempted to cancel my membership..I have been unsuccessful... I'm being sent just to an article stating how to cancel... I was then contacted by a ****.C stating he needed my bday then my last 2 transactions and full name... I responded but another **** ** responded saying he could cancel it but needed the last transactions.. I reluctantly sent it then no response.. I take full responsibility for getting this app and hoping to obtain any type of money to help with my daughter's college graduation... ********* I will leave it in ****** ******** And I feel this app and ***** WILL not continue to misuse peoples trust ... I'm a child of *** so he will handle ***Business Response
Date: 06/23/2022
Business Response /* (1000, 5, 2022/05/19) */ Hey *********, We're sorry about your experience. It looks like our team was able to assist you. Please let us know if you need anything else.Initial Complaint
Date:05/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On ******* and then on ****** I sent***** notices via support form and email per the US federal Electronic Funds Transfer Act informing them that they no longer have my permission to charge/debit any of my debit cards or bank accounts, especially my One Finance debit card ending in ***** On *********** continued to charge that debit card ending in **** for ******** in violation of the **** law. I have sent several emails to*****s support email address and via form asking for a refund. On ******* I finally received a response from ******** informing me that they tried to refund the charge however my debit card was in locked mode at the time. I was asked for details regarding the account to send the refund to. I have sent several replies stating that the refund should be re-attempted to the same debit card ending in **** now that I have enabled the card. I also contacted live chat and didn't receive any actual help beyond a statement that my message would be ************** Please refund the ******* charge to my debit card ending in **** as soon as possible, or else I will be forced to file a chargeback and also file complaints with the ******** ** office along with the relevant federal ********** regarding this violation of the Electronic ***** Transfer ****Business Response
Date: 06/02/2022
Business Response /* (1000, 5, 2022/05/20) */ Hey *****, We're sorry about your experience. It looks like our team has already resolved this for you. If you require further assistance, please reach out to us directly.Initial Complaint
Date:05/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My **** account and email was hacked and an unauthorized debit card was added to my account. The hacker then requested a **** (plus ***** fee) advance in MY name. **** allowed the hacker to change my debit card number without notifying me. I reported the unauthorized advance and received an email stating that they're closing my account and leaving me responsible for an advance that I did NOT authorize or request! That is not fair and I cannot afford to just let someone steal ******* from me! I have been a customer since **** and never had issues until now! I need my money *********Business Response
Date: 06/02/2022
Business Response /* (1000, 5, 2022/05/20) */ Hey ******, We're sorry about your experience. It looks like our team is assisting you with this. If you require further assistance, please reach out in that ticket. We look forward to getting this resolved right away!Initial Complaint
Date:05/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone hacked into my account ******** *** *** and changed my password. I cannot access my **** account anymore. On *** **** there was a charge to my bank from **** for ******** I have not used **** in a long time. I've tried emailing their support email address but no one has responded to any of my emails. I cannot afford to lose this money. Please help, **** is not helpful. All phone numbers I call is either busy or asking for the ******* card number which I do not have since I did not apply for their card and only used their app for ***** a long time ago.Business Response
Date: 06/16/2022
Business Response /* (1000, 5, 2022/05/20) */ Hey *******, We're sorry about your experience. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away! Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) DAVE DOES NOT FREAKIN CARE. I was passed ** different agent's emails and no one helped me get a refund. They keep telling me to ask for it from my external bank when I already told them since the fraud transaction was a direct ACH transaction my bank cannot help. They are also lying about when they closed my Dave account. They gave me two different dates as to when they closed it. One is before I even reported it to them. Their system is not secure and was hacked in 2020. They know it but when their customers have a problem, they do not want to help. Also, they make it so hard to reach them. The email provided here is nowhere on their website. Business Response /* (4000, 9, 2022/05/23) */ We do care and would love to help out. However, we are not able to assist unless you can contact us directly. Please reach out at *******************Initial Complaint
Date:05/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Closed account with these ******* last year and they are taking money out of my account still.Business Response
Date: 06/02/2022
Business Response /* (1000, 5, 2022/05/20) */ Hey *******, We're sorry about your experience and would love a chance to help out. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away!Initial Complaint
Date:05/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I downloaded the Dave app which gives you cash advances it also gives you the option to open a online banking account with debit card which allows you to transfer money from your bank account to the Dave app for some reason **** was ***** from my bank account with ******* and transferred to Dave app then three ********* online ********* were made with the day that that I did not make I cannot reach anybody that can help me and when I finally did they ended the conversation .Business Response
Date: 06/02/2022
Business Response /* (1000, 5, 2022/05/20) */ Hey *****, We're sorry about your experience and would love a chance to help out. It looks like our team will reach out to you for further assistance. We look forward to getting this resolved right away!Initial Complaint
Date:05/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dave Inc charged my bank account ****** on *** *** without permission or ******* It's hard to get in contact with someone through the *** and by ****** I would like a ****** and to report this company for ****** I noticed that there have been similar ********** about this ********Business Response
Date: 06/02/2022
Business Response /* (1000, 5, 2022/05/20) */ Hey ******, We're sorry about your experience. It looks like our team is assisting you with this. If you require further assistance, please follow up there. We look forward to your email and to getting this resolved right away!Initial Complaint
Date:05/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** ************ appeared on my **** Account ***** ******* i've never given my card info to anyone so these transactions are definitely ************ using ****** ***** card ***** ***** A Claim Through **** System in the **** Confirmation Number i was given: XXXXXXXXXXXCBusiness Response
Date: 07/01/2022
Business Response /* (1000, 5, 2022/05/06) */ Hey ******, We're sorry about your experience. Looks like our team is already working on this for you. Please follow up there. We look forward to getting this resolved right away! Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:05/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I transferred money from my reliacard account ******* to my Dave banking for humans account on march XX XXXX at 9:53am I realize that this was over a year ago but until this point I didn't know what to do and the time since it happened shouldn't affect this complaint considering I have screen shots and proof I never received the money and both company's told me it was the others fault I wasted about an hour or two a day for a month or two trying to get this straightened out. I initiated the transfer out of the us bank reliacard app, then **** had sent me an error message stating that there was an intermittent login error with reliacard and they were working to fix the issue and would let me know when they did. They never let me know and then claimed they had no clue of such an issue and that it was reliacard I should get ahold of the issue was on there end, which I got a trace number and usbank reliacard traced it and said that it was sent to ***** and back n forth it went and then **** said they couldn't verify the source of the funds so they sent it back to which reliacard said they never received anything and I never got any sort of proof that **** sent it back. Now with reliacard you don't have an account number your card represents that and after I transferred the funds I had ordered a new reliacard because I noticed mine was missing so that technically would change my account number but they said it shouldn't affect the transfer Since it had been done before the sending. I want my ***** from either **** or ********* it's my money and it's either stuck in ***** online somewhere or it's been *******Business Response
Date: 05/12/2022
Business Response /* (1000, 5, 2022/05/06) */ Hey *******, We're sorry about your experience and would love a chance to help out. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ******************* We look forward to your email and to getting this resolved right away! Consumer Response /* (3000, 7, 2022/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reached out numerous time over and over from email to phone calls and never was I helped it always ended in this company blaming my other bank as well as claiming to have no knowledge of this attempted transfer even after they send an error message then they tried to say they had no clue about any such transfer. It doesn't make any sense any of it and why they would lie about knowledge of the transfer but I have the screenshots to prove they had knowledge plus the emails between me and one of the customer service people. All the run around I got is why I don't want to email this company and would prefer if they just gave me what I'm owed . I attached images in the original complaint and just attached images in this one. Business Response /* (4000, 9, 2022/05/09) */ I do apologize. In order for us to further assist, please reach out directly, as I'm not seeing any current tickets from you. Thank you! Consumer Response /* (4200, 11, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went that route when this incident first happened so and like I said I was given the run around, check pst tickets. If you don't have them on file well that's would be a pretty poor organization for such a banking company and would make sense as to why and how you lost my deposit. I would feel more comfortable if we could do this through the bbb so their is a witness, now please based off of the pictures and the data base that you must be able to use for Dave and my account please find out where my deposit went or put the money In my account plain and simple. Your team was aware of an issue with it, the money processor was blamed and so was my financial institution all by Dave's team of support so instead of pointing Fingers and trying to redirect this complaint to a place with out a mediator do the detective work and figure out where n what Dave did with MY MONEY. Thank you
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