Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going over my monthly statements and noticed a lot of charges that didnt make sense. They would charge me different fees for the same service. Also they took over $70 from me for tips which I know for a fact I NEVER tipped for taking a cash loan. I made sure to always enter 0. They also charged me a fee although my advance was sent to my Dave account which doesnt cost anything. All the highlighted charges are not correct and I want them to refund me the money they took fraudulently.

  

  Business Response

  Date: 03/05/2025

  Hello ********,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22960016
  
  I am rejecting this response because: they were not able to answer my questions or locate the money taken from my account even though I provided proof of my statements.. they refunded me $30 when I shouldve received more but conveniently they arent able to see my statements on their side so they only agreed to that one charge. I feel they are very slow at responding and when they do, its rhetorical questions Ive already answered, hoping maybe Ill forget or wont feel like dealing with it  

  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 03/14/2025

  Hi ********,

  Please continue to work with our care agents in your active thread to resolve the issue.

  We look forward to assisting you.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22960016
  
  I am rejecting this response because:
  They still havent responded to my emails and like I mentioned before, they do nothing but give me the run around hoping I will forget or just let it go. I want them to review my photos of my statements from their business and explain and refund their fraudulent fees they stole from me. 
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dave banking committing fraud false advertising while getting my direct deposit for 1 yr now of $950 monthly from ssi they only give me $25 advance

  

  Business Response

  Date: 03/05/2025

  Hello *********,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!
  

  
  

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 22959717
  
  I am rejecting this response because:
  There false advertising a there agents are apart of it very unprofessional I took my direct deposits out an Im filing a lawsuit soon I have enough. Evidence of fianacial distress an more from this misrepresentation of direct deposit advances an more Im sick of Dave banking disgusting business 
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/14/2025

  Hi *********, 

  Please continue to work with our care agents in your active thread to resolve the issue.

  We look forward to assisting you.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions, today, 2-14-25 being the final straw, Dave has randomly lowered my Cash Advance amount at random with no reason, causing me to lose approximately several hundred dollars that I have never been able to get access to again. Today, I paid my nearly $500 dollar amount due and they have not given me access to the service again, haven't allowed me to pull money, have ignored multiple attempts to reach customer service, and continue to give me only auto-reply responses. This is keeping me from being able to pay my bills or get the one nutritious meal of the next two weeks that I'll be able to afford. This is malicious unprofessionalism and a failure to deliver on their promised services at the expense of my limited paycheck.

  

  Business Response

  Date: 02/18/2025

  Hello *****,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the Dave customer service department via live chat and email about revoking authorization for them to debit my account, but they have refused each time.After advising them I would like to revoke authorization they said they would immediately attempt to withdraw the funds. I do not have any funds in the account they wish to withdraw the funds from thankfully, but this does not seem right what they're doing and I wish them to stop attempting to forcefully remove funds from my bank account.They also do not allow me to remove my debit card from their app to prevent the withdrawal.

  

  Business Response

  Date: 02/14/2025

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22926543
  
  I am rejecting this response because: it wasn't even a response. "an active email thread"? What does that mean? There was no link and I was only provided with an email address. Didn't even address the complaint.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 02/17/2025

  Hi ******

  Please continue to work with our care agents in your active thread to resolve the issue. We look forward to assisting you.
  
  

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Dave customer for over 4yrs. In the entirety of my usage of Dave services I have never had any issues. However on Feb 4 I requested a $200 cash advance and had to pay an additional $6 for instant deposit as I have always done to my ******* account. ********************** then deposited the money to a Dave account, which I have never used nor have I ever ordered a Dave debit card. As a result I was not able to access the funds instantly and engaged in a multitude of emails with customer service since ********************** does not make their contact number readily available which violates FDIC laws for banking institutions. I was required to verify my propriety information (ssn, dob, address, even submit photos) all via an unsecured email. It is a violation of protections laws that banks have to follow and puts all customers at risk. Additionally after 5 days of non resolution I was finally able to locate the number for Dave and when I contacted customer service and requested the money be retyrned to Dave because at this point I had no use of it and could not access, the representative disconnected the line. I called again and explained once again the purpose of my call and requested to speak with a supervisor to which the second representative hung up stating that supervisors arent used for that. At this point I will be contacting ******* as well to block any ACH transactions from Dave and will never recommend or utilize their service. I will also be contacting my states ************************ to file a formal complaint along with a complaint to the ****.

  

  Business Response

  Date: 02/13/2025

  Hello Chelsea,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started using the Dave Banking app and tried to use their survey feature to make a little extra cash. I earned roughly $12 from the surveys. I desperately needed some groceries so I stupidly thought that Dave was honest and that I could actually use the money I rightfully earned to buy food. I tried to use tap-to-pay on my Dave debit card and it kept declining over again. The only money I had on it was from doing the surveys. It was humiliating to go to a grocery store and be unable to buy food because I was scammed from Dave's so-called reward. I deserve to be compensated from doing the surveys and not lied to about it. Dave cant keep lying to people about fake money.

  

  Business Response

  Date: 02/13/2025

  Hello *******,

  We're sorry about your experience and would love a chance to help out with your concern. 
  

  We were able to locate an active email thread with our team at ********************************************************************************! 
  

  Please continue to work with our care agents to resolve this issue.
  

  We look forward to continuing to assist you!
  

  
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for $306 January 27th ********************************************* December 2024 my phone was stolen as well. Someone made fraudulent atm transactions my dispute was just denied even without getting the email with the form to sign to qualify for provisional credit! I dont know how it was denied when i can prove i got a new phone i cant even log in to the dave app at the moment because th app was on my old phone as well as the email listed on my dave account i lost access to that as well as losing my state ID! It is ludicrous we have to fight to get out money back like it personally comes out of their pockets IT WAS OUR MONEY! Im going to the states attorney as well.

  

  Business Response

  Date: 02/11/2025

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dave has been charging my account for almost a year now and won't give me the money back. They have taken $10 and the privacy of my bank information has been in the air. I would like my money backand immediate closure of the account please.

  

  Business Response

  Date: 02/09/2025

  Hello *******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dave received a direct deposit from a merchant in the amount of $27.61 Sunday 2/2/25 to be released. It is now 3:50 PM on 2/4/2025 and Dave has failed to release the funds. They refused to answer my question sent to them 5 different times. They finally answered and told me that it would be held for 10 days. Why are they holding my money for 10 days? I can't get my dogs food!!! This transaction was out of my control and the merchant corrected it the same day. I am writing to formally address the failure to release my funds they have received from the merchant of $27.61 which was submitted on 2/2/25 and was supposed to be available on 2/3/25 .There has been a lack of support regarding this issue. My money was released by the merchant and should have been available for me to use when they received it from the merchant. This has caused significant frustration. I demand immediate action to release the funds that are rightfully mine. Thank You!

  

  Business Response

  Date: 02/06/2025

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3rd, 2025, I discovered that my old phone number is still incorrectly associated with my current Dave account, despite me not having that number for over a year. I demand a full refund for all deposits made to my Dave account, as well as any transactions. It is entirely unacceptable that someone else, who now possesses my old number, may have accessed my personal information regarding ********* related to a pending civil lawsuit against me. This is not only dishonest but also profoundly untrustworthy. I expect immediate action to rectify this issue. I require a full refund of all funds received and purchases made through my account, to be sent to me via electronic check or priority express paper check without delay.

  

  Business Response

  Date: 02/05/2025

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********