Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Dave app has been charging me a monthly subscription fee for MONTHS without my permission. When I call they cant even find an account with my info. Ive been emailing and trying to reach out since the first charge to get them to stop but they ignore any and all contact from my end. The only thing my bank is able to do is completely shut down my bank account.

  

  Business Response

  Date: 12/10/2024

  Hello *********,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message (said it was from Dave) stating my account had been locked and had a link to unlock it. So I clicked the link and had to verify my information, I know now that was a phishing text and not from Dave bank. The next day I received a notification from Dave app stating a debit card had been added to my account, which was not by me. So I immediately checked my account and saw that my entire paycheck had been instantly transferred to an unknown debit card. I called Dave customer service and filed the dispute and was told they have to lock my account and card until it is resolved. The only way I can communicate with them without access to the app is by email since even calling them, just gives an automatic message stating to review my emails and then disconnects. I received an email yesterday stating I would be receiving a credit to my account for the amount taken, and my daily app notification shows I supposedly have that balance back on my account HOWEVER my account access is still locked and I have sent them several emails asking when/how my account access will be unlocked without any response. So now I have the funds and cannot use it, I cannot even use my card. VERY frustrating!! I need the money to pay bills and just live. I will NEVER open another online bank account in the future and will close this one as soon as I can remove the funds. BEWARE of the bear!!

  

  Business Response

  Date: 12/09/2024

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About $7000 has gone missing from my account and ********************** has swept it under the rug and refuses to look into it. It started about a year ago but the majority of the money started going missing on march 21st until about April 3rd.

  

  Business Response

  Date: 12/09/2024

  Hello ****,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22639043
  
  I am rejecting this response because: I tried multiple times for many months for this to be investigated and was given the same copy and paste responses and nothing was done. Clearly, there are discrepancies. And $6000+ is a really big mistake for the leading finance app on iOS to make. I closed the account last week because they swept it under the rug with not just me but so many other people. I want my money back. Thank you. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 12/12/2024

  Hi ****

  Please continue to work with our care agents in your active thread to resolve the issue. We look forward to assisting you.
  
  
  

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26 I received an email that a new debit card ending 1168 was added to my Dave account - this was not authorized and I immediately initiated the fraud alert and followed the listed instructions including removing the card and reset my password. When I checked with my bank I saw that an advance had been repayed ($202) and an additional $200 was transferred from my account to **********************. I have been emailing with support but every response is vague and they are denying any wrong doing. I have provided screenshots of the accounts, the explanation from Dave is not validated. I want the $200 that was transferred to Dave and not authorized and I would like the current advance on my account removed.

  

  Business Response

  Date: 12/08/2024

  Hello Glicer,
  
  We're sorry about your experience and would love a chance to help out with your concern.
  
  We were able to locate an active email thread with our team at ********************************************************************************!
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October ******* between the hours of 10:00am and 11:00am I stopped at 7-11 (located at *************************************) in an attempt to withdraw $200.00 off of my DAVE account debit card from the *** machine located inside the store (I choose this location because on the Dave website it listed said *** as a Dave associated *** machine, which meant no fees). I inserted my card and input my pin number, when it was time for the funds to be dispersed a message came on the screen that read similar to transaction cannot be performed at this time and to remove my card. not only did the 200 not dispense but a receipt didn't either. When I got home later, I noticed that the transaction pending so I reached out to Dave via the 1800 number listed on their website. I explained that it was a pending transaction and the agent on the other end assured me not to worry the funds/traction will be released/refunded back in a few days. when I saw the transaction wasn't reversed, I reached back out to Dave again and a dispute was made on my behalf. I was given a provisional credit for the $200.00 until the investigation was complete. On November 8, 2024, an email was sent that the provisional credit was reversed because after their investigation it was determined that no error was made!!! "The merchant was able to confirm that the *** was in balance and funds were dispense" which was totally incorrect, I DID NOT RECEIVE ANY FUNDS. I didn't know the email was sent until November 23 when I looked at my account and seen the balance was roughly $24 instead of $224. At that point I searched my emails and seen that the email was sent. I reached out to Dave via the 1800 number again and the agent told me to respond to the email that was sent with the decision. I did and had not heard back from them. PLEASE HELP!!!!!!*************** sponsors the *** machine **************

  

  Business Response

  Date: 12/05/2024

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My deposit was taking.i contacted the back and they told me the name of the merchant date and time. I ask for a investigation and told them that I can provide video images indicating that there wasnt any sell during that time or date that took place. The bank did not investigate properly and they didn't call the ******** to ask gor video or anything. The bank wrote me 3 days later and said that they couldn't refund my money..and closed the case. I feel that the bank is fraudulent and I want a better investigation done on my account and also the bank it self.. this bank has stolen my money

  

  Business Response

  Date: 12/03/2024

  
  Hello ***** ,

  We're sorry about your experience and would love a chance to help out with your concern. 

  We were able to locate an active email thread with our team at ********************************************************************************! 

  Please continue to work with our care agents to resolve this issue.

  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got out of a detox/rehab center for the last 7 months and noticed someone had stolen my debit card and had been using my account unauthorized. I contacted Dave customer service and instead of helping someone who has been with them for years, they closed my account without explaining anything or even listening to my issue!

  

  Business Response

  Date: 12/04/2024

  Hello *****,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company withdrew $291 from my bank account on **********/26) and then another $300 on Wednesday(11/27) without my consent and without warning. I would like my money back and block this company from my account.

  

  Business Response

  Date: 12/01/2024

  Hello Xavier,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repaid 600$ dave app offered me back125$

  

  Business Response

  Date: 12/01/2024

  Hello ******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am disputing atm fraud and the dave app mishandled my dispute. On November 11, 2024 I used my card at ************************ around 6pm in the amount of 8.21. I went home because I work for ***************** so I did not use it the rest of the day. It wasn't until the next day that I seen a ***** atm withdrawal occurred within 20 mins after the 8.21 charge at ******. The withdrawal took place in *********. I do not live there and advise dave that I still have my card in my possession. I disputed it immediately the next day. I have had this fraud happened on 3 other debit cards this year alone where the fraudulent ATM withdrawals were happening in ********* where I do not live and my banks all three times confirm fraud. Dave told me that the atm was valid and that I cannot get the refund. This is so incorrect. I needed that money the next day to order me a coolant tank for my vehicle and I do not live or have any family in **. They did not give me accurate information in regards to my dispute using incorrect dates and times to validate their decision. Very deceptive and I am looking for a ***** refund. I have no reason to steal ***** from myself when I already have to advance my paycheck to recieve the money. The dates on the screenshot for the transactions are not showing the actual date but the date that it posted.

  

  Business Response

  Date: 11/27/2024

  Hello *******,
  
  We're sorry about your experience and would love a chance to help out with your concern. 
  
  We were able to locate an active email thread with our team at ********************************************************************************! 
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22592354
  
  I am rejecting this response because:

  They are lying.  There is no active thread between myself and Dave. My last response to their denial email was to advice them that I am submitting a complaint to the BBB because they mishandled my disputed and provided inaccurate information. 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/01/2024

  Hi *******, 

  Please continue to work with our care agents in your active thread to resolve the issue. We look forward to assisting you.

   

   

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22592354
  
  I am rejecting this response because: they are not actively working with me to resolve the issue. They have already denied my claim and provided incorrect information in their findings. I did not withdraw ***** for a ******** In ************** as I do not live there and was in ******** with my card at the time of the transaction.  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/04/2024

  Hi *******,

  Please continue to work with our care agents in your active thread to resolve the issue.

  We look forward to assisting you.

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22592354
  
  I am rejecting this response because:
  This is a duplicate response. They refuse to refund my *****. There is no active thread.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/07/2024

  Hi *******,

  Please continue to work with our care agents in your active thread to resolve the issue. We look forward to assisting you.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22592354
  
  I am rejecting this response because: i have yet to receive my refund. I have also filed a complaint with the *** and the CFPB. 
  
  Sincerely,
  
  ******* ******