Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in order to ger a criminal background. What was provided was one old charge from years ago. The person in question I know has a slew of charges and sentences. ***********************************************************************(IISINFO)?bkno=202525944G The information given was useless. Yes, I know you must have many disclaimers in small print somewhere but I didn't see any, I want the dollar back. And your supervisor, **** ******* was arrogant and of no help.

  Business Response

  Date: 09/09/2025

  Hello,
  
  We are sorry that you did not receive the results you were hoping for. We search through billions of public records and collect every piece of relevant information on your subject. However, all public record profiles are based on what the individual has self-reported. In addition, the subject may have opted out of our site. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
  
  Please review the Terms of Service that you agreed to at the time of purchase.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertises that you can do a one time background check for under $5 and then - without making it clear -signs you up for a monthly membership of $29.99. They do not send any invoices or alert you in a way that this is being charged to your card.

  Business Response

  Date: 09/04/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. As a courtesy we refunded you the most recent charge but we cannot provide you any additional charges as they are valid. 
  
   
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put me on an automatic $29.95 a month program, even if you sign up for a one time only usage. Information tends to be incorrect. I spoke with ***** ****** via email about getting a refund issued and he says its non-refundable. I own a company myself and have friends in the **** space. Its a few buttons to issue a refund, depending on which CRM they use.

  Business Response

  Date: 09/04/2025

  Hello, 

  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
   
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
   
  Best regards,
  PeopleFinders *************
   
   
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was an online one time purchase of $3.95 for a people search. An additional charge of $29.95 was charged. I called them and after a lot of question(sounded like an Al interview), I cancelled the account with a promise of a refund. Within an hour after this 'conversation, | was charged an additional $69.95.I called again and had the same stilted conversation. This time they(she) said they couldn't find my account and I should have ****** take care of it which they refused.

  Business Response

  Date: 09/04/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/22/25 I used PeopleFinders site and assumed it would give me the price at the end. It gave a monthly option for $28.99, I saw no prices given ahead of time. I wasn't about to pay ***** for a one time search, and didn't need it after that one search, so closed out of the window. 3 minutes I get a ****** email notification of a $3.95 charge!! I never put in any payment method! how did they get my papal account and charge with no authorization? They refuse to refund, and say it was in the small writing that I authorized this. No, I didn't see this, and on top of it, I never gave them a payment method, so how did they get my ****** account?

  Business Response

  Date: 08/26/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/26/2025

  I am rejecting this response because: I want an admission that you first denied my request for a refund. I want an apology. I filed this BBB report after you refused a refund, then called ****** who refunded. I want anyone looking at this to know it wasn't you who refunded it, and re-iterate that you took the payment without my permission, and could have cared less that I wanted a refund. You are a BAD company. I ended up getting the criminal report from my own government for 6.00 fee, not $28.95 forced 1 month membership.
  

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A simple web search of robocaller will net you PEOPLEFINDERS.COM link in your search results. The web page is presented as if and "official whitepages" reverse lookup. You enter details of the offending number and they withhold report until a purchase option is selected. They present TWO options, one is a one time fee of $0.95, and the other a monthly subscription (at a low cost of entry, to be raised to $24.95 a month after an introductory period). If you take the one time fee option, this company will open a secret "3 day free-trial" for you, without authorization. They then proceed to bill your payment method for the lesser charge, but WITHOUT a clear path to cancel any recurring charge. They turnaround with the secret $24.95 charge quickly (less than 72 hours) so that the TARGET doesn't have any meaningful time to react before it clears. They are playing the odds that the customer will not notice the charge until much, much later, after which the real DAMAGE has been done. This company intentionally withholds the subscription details from regular consumer communication channels (email purchase receipts, SMS texts) and there is no record of purchase (EXCEPT the charge on your bank statement). There also is no account setup process, you have no way of stopping these charges unless you, through another web search and an ADDITIONAL scammy PHISHING attempt to get you to sign up AGAIN, using funnel sites to force you to CHOOSE a subscription before you have access to the main site for customer support....Then you have an impersonal customer email dialog where they have the "CANCEL RECURRING CHARGES" as the number ONE complaint item in the dropdown. WOW. If you call the customer support number, there is no clear path to resolution unless you choose an unrelated dial option and try to get a IRL person. This company is a nightmare of *** denounce practices and SCAMMY tricks.

  Business Response

  Date: 09/04/2025

  Hello,
  
  Our records indicate that you were already assisted with this matter on 08/20/2025 where we provided you with a full refund in the amount of $24.95.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one-time use of PeopleFinders service and was charged a $1 trial fee for a 3-day membership. I canceled the membership during the trial period and did not authorize any further charges. However, PeopleFinders continued to charge me $29.95 monthly for three additional months without my consent or use of their service. Despite contacting their customer service to request a refund and cancel the membership, I was denied a refund, and they claim the membership fee is non-refundable. I believe these charges are unauthorized and constitute unfair billing practices. I am filing this complaint to report PeopleFinders failure to properly process cancellations and their continued unauthorized billing.

  Business Response

  Date: 08/13/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 3-day trial and it charged me $3, when I tried to use the website the information that they advertised was very different from what I was actually able to get. All of the information I received was readily available with a ****** search and nothing like they said on their website. I called and requested a refund for the $30 they charged on the third day and they said it was in their terms and conditions that I would receive no refund. I tried getting in touch with someone else and was hung up on.

  Business Response

  Date: 08/13/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
   
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 3 days trial .And I cancel immediately when I could not find the information I want.However they continue to charge on my credit card and refuse to refund me. I am very sure I cancel immediately.

  Business Response

  Date: 07/31/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
   
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/31/2025

  I am rejecting this response because:

  1) I was not able to get the answer I needed. I canceled on the same day I signed up!

  2) Not satisfied with the search results at all!

  3) I dont know why it was not canceled until I saw it on my credit card transaction!

  Business Response

  Date: 08/13/2025

  Hello,
  
  No refund was provided because you continued to use the services. Your membership renewal has been cancelled and you will not be billed further. 
  
  
  Best regards, 
  PeopleFinders Customer Care
  
  ***************************************************************** 
  ************** 
  Mon-Fri 6:00AM-6:00PM (PST) 
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PeopleFinders.com originally only charged me a dollar to use their service. They then tried to sign me up for a membership which I declined. I called their customer service today after seeing a pending charge on my account. They tried to tap dance around the fact that they stole money from me claiming the terms and conditions werent read. These terms arent admissible in court. A judge will recognize how sleazy this business model is and I am willing to pursue a civil suit

  Business Response

  Date: 07/21/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
   
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.