Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-28-2024 I purchased 2 tickets on GovX for an Iron Maiden concert happening 10-18-2024 at the ************ in ***, ** My order # ********. My account was charged $192.00 and I received an email stating that once tickets have been procured and prepared for shipping we will send you tracking information via email. This stated tickets would be sent ***** and I was charged $20 for shipping. It also stated that the seller had been notified of my purchase and tickets would be transferred on or before 10-11-24. I received no further emails. On 10-15-24 I called and spoke to Member Deals, where tickets were supposed to be coming from; since the concert was 3 days away. I spent three hours on the phone with member deals trying to get this resolved. Initially, they could not tell me if the tickets had been sent or even give me any kind of a tracking #. They just kept telling me to contact ***** to find out where my package was. After being transferred and put on hold multiple times, I was given a ***** tracking # of ************. However when I looked it up The tracking only showed the label had been printed for a package, but nothing had been mailed. The customer service representative Supervisor assured me that they always guarantee the tickets on time before the concert and that I would have my tickets the next day, 10-16-2024. I did not receive my tickets today October 16 and when I look up the tracking # that was given, it shows that the package has been canceled and that there will be no delivery. At this point it kind of looks like they printed a label on the spot to make it look like they were mailing some thing so I would have a tracking # and then just canceled it. It is seeming like this is a total scam. I would really like the tickets as they were purchased for birthday gift, but if that is not an option, definitely want my money back. Pretty sad this company is scamming military, police, fire, and other public servants.

  

  Business Response

  Date: 10/17/2024

  Hello ******, 
  
  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your Ticket experience. I will contact you at your email address today, to connect and confirm the details we need to assist you.
  
  Thank you, 
  Addie 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item and the order I placed at the time was a 10 oz version even on my order summary when placed. Then after placing the order I saw it was a 14 oz. When trying to reach them (do not have a customer service call option) there were several issues. 1. When trying to submit issue would never let me send or save. 2. After several attempts and disconnects got to chat assistant (person supposedly). The showed me a policy link. Then when I tried to get more information and vendor information they just disconnected ( image attached). 3. Contacted actual vendor and they stated they never heard of govx and tried to help me but could not. Tried to work with the company but simply set up to where I cannot. This is horrible business practice and the only way to find this out is to go through this situation, there are no other indicators until it happens. Never ran into anything like this before.

  

  Business Response

  Date: 08/13/2024

  Hello *******, 
  
  Thank you for sharing your issue. I am sorry to hear about your experience with your order. We are going to reach out to you today, 8/13 to assist. We will reach out to the email you provided.  
  
  We will do our best to assist you on this issue. 
  
  Thank you,

  Addie 

  Customer Answer

  Date: 08/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets to see ******************* on 7/27/24 at **************** in *********** on 6/24 through Govx.com. I received a confirmation email the day of purchase from "member deals". On 7/18/24 I received an email stating my tickets had been transferred and sent to my account and to locate the email from the ticket provider to click on the link and accept the tickets. But there was no link or separate email sent regarding this information. I reached out to customer service for member deals where they told me to reach out to the ticket provider Ticket master. This was the first time I was even made aware that the tickets were coming from Ticketmaster. I reached out to Ticketmaster customer service and they advised they did not have an existing order for me. I reached back out to member deals, on 7/19 explained my frustration and due to the concert being 1 week away requested a refund since there was too much confusion I would rather get a refund and purchase again elsewhere. They told me I would hear back in 24 hours, which never happened. On 7/22 I called back and they have been saying they are waiting for a response. The concert is approaching, I want to ensure I have tickets, but cannot make a large purchase without confirmation that I am receiving a refund from Govx/member deals.

  

  Business Response

  Date: 07/30/2024

  Hello ******,
  
  Thank you for sharing your issue. I am sorry to hear about your experience with receiving your concert tickets from MemberDeals. We are going to reach out to your email today, 7/30/2024 to assist.
  
  We will do our best to assist you on this issue.
  
  Thank you,
  ****

  Customer Answer

  Date: 07/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a booking through Gov X where I got a hotel room for a few days and because of changes in a work schedule I need to change the dates of my hotel stay But GOVX will not allow me to change my hotel dates.

  

  Business Response

  Date: 07/19/2024

  Hello ********,
  
  Thank you for sharing your issue. I am sorry to hear about your experience with hotel booking. We are going to reach out to you today, 7/19/2024 to assist via email.
  
  We will do our best to assist you on this issue.
  
  Thank you,

  ****

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 silver tickets on 7/4. Benefits show that there would be two tickets for free for each pass, but expiration does not meet up. The tickets expire before I can use the benefits. Called Goxv on 7/16 and spoke to *** in customer service rep but he was unable to resolve. Tickets expire earlier than the ticket info. A case number was Care6799568. I already connected with seaworld and it is confirmed that my ticket expires before the date that Govx listed

  

  Business Response

  Date: 07/17/2024

  Hi Veena,

  Thank you for sharing your issue. I am sorry to hear about your experience with your SeaWorld tickets. We are going to reach out to you today via email, 7/17/2024 to assist.
  
  We will do our best to assist you on this issue.
  
  Thank you,
  ****

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets through GovX for a 2 park all day dining deal for ******************, Sea World parks x5 for $747.12 on 5/29/2024. There was verbiage on the site that stated if I purchased before a certain day that I would also receive season passes for the park. Seemed like a decent deal, not too over the top since most parks only ask for an additional $30 or so on the day of your visit to upgrade to a season pass. When we arrived at the park we initially had an issue getting in and had to go visit guest services who eventually got it figured out. The all day dining stated that we would get wrist bands and those would be used to eat all day (every 90 minutes). The menu would be a meal, a snack or side, and a drink. That never happened! We only got a meal and a drink at almost every place we went only after having to revisit member services or call a manager to explain that they did not issue us bracelets but said that we should use our park tickets at every dining place. The biggest issue however, is that they did NOT issue us our season passes and stated that they did not know of such promo and it was not listed on our tickets that we received. I wrote into GovX upon our return from vacation and was told they don't issue tickets but that they should've been emailed to me from the park directly. That made no sense since I in fact, received my tickets from memberdeals.com/GovX (proof of them and the email are attached to this claim) immediately after ordering, and furthermore how could the parks email my tickets directly to me when I had 5 different parks to choose from? Once I submitted all this proof GovX told me that I needed to contact memberDeals, who up until this point I thought was the same company. Why is there so much run around to get assitance, I paid on one website yet I am being sent in 3 different directions just for no one to own the issue or be willing to help. This has been very frustrating!

  

  Business Response

  Date: 07/01/2024

  Hello Sh-*****, 

  Thank you for sharing your issue. I am sorry to hear about your ticketing issue. We are going to reach out to you today, 7/1 to assist.

  
  We will do our best to assist you on this issue. 
  
  Thank you, 
  Addie  

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel for June 18th on May 11th. The hotel still has no record of my reservation. I called govx multiple times about this and all three times I got three different answers.

  

  Business Response

  Date: 06/10/2024

  Hello ******,
  
  Thank you for sharing your issue. I am sorry to hear about your experience with booking your hotel. We are going to reach out to you today, 6/10/2024 to assist. We will reach out to *********************************.
  
  We will do our best to assist you on this issue.
  
  Thank you,
  ****

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Govx thru the SeaWorld website in order to validate my military status for the ticket they offer every year. Without reason it said the offer was invalid. Im active coast guard so it doesnt make sense. I tried calling SeaWorld just to be told it was a govx issue. They offer no chat or phone number. No response to an email request Not even a confirmation. Is it because no money is involved ? This is a free ticket to support the military. SeaWorld stated they have heard about this issue but didnt have a response to it. Please help or advise. Thank you.

  

  Business Response

  Date: 06/03/2024

  Hello *********, 
  
  Thank you for sharing your issue. I am sorry to hear about your experience with your ticketing issue. We are going to reach out to you today, 6/3/2024 to assist. We will reach out to the email you provided.
  
  We will do our best to assist you on this issue. 
  
  Thank you, 
  ****

• Initial Complaint

  Date:05/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2924 I ordered a pair of Under Armour Charged Assert 10 Running Shoes online at ShopVCS.com and within days received the shoes with a packing list from GOVX.com, shipped via *** from ***** International LLC in ************************. The shoes were too tight, I sought to return them by following GOVX instructions on Return Information. ***************************** was no help, despite four or five messages exchanged, including that I should find help at Under Armour customer service, despite ********************** instruction "Please DO NOT contact the manufacturer directly." GOVX claims to support the U.S. military and government folks - I don't see it, as a Vietnam vet, with Purple Heart and Bronze Star with Valor. I do not know what the connection may be between GOVX and ShopVCS, but to me, GOVX is not what it claims to be.

  

  Business Response

  Date: 05/20/2024

  Hello *******,
  
  Thank you for sharing your issue. I am sorry to hear about your experience with your return request. We are going to reach out to you today, 5/20 to assist. We will reach out via email and do our best to assist you on this issue. 
  
  Thank you, 
  *****

  Customer Answer

  Date: 05/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/10/2024 I Purchased a Universal *****************park 1-Day ticket $ ****** On 3/16/2024 a member of my party got sick and I called member services that day and told them about the situation and they told me, I could use my ticket for up to 1yr or get a refund. I thought I would reschedule but couldn't so I called back and now they told me nothing they could do and that the ticket expired that day but it didn't even say that on the ticket. The person who got sick member order number ******** got his refund but they told me NO. Why would they do that for one and not me... I will never purchase anything else from GOVX.com and Please no one else either. This is what happens when you get a company that is supposed to support the military and government employees. Bad Business.

  

  Business Response

  Date: 05/20/2024

  Hello *****, 
  
  Thank you for sharing your issue. I am sorry to hear about your experience with your refund request. We are going to reach out to you today, 5/20 to assist. We will reach out via email and do our best to assist you on this issue. 
  
  Thank you, 
  Addie