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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,171 total complaints in the last 3 years.
    • 1,873 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 29, 2024 round 3pm I walked into the wells fargo bank location in *************, **********. i handed them a cashiers check in amount if $2500. The teller looked over, scanned and deposited the check. They said the funds are not immediate they will credit at midnight. At midnight the next day $2500 was in my bank. I assumed everything was okay.I had sold furniture to someone on marketplace. I had to zelle $1550 to the movers. Since wells fargo approved the check IN PERSON and 24 hours had gone by i assumed everything was okay. On 5/31 around 8pm at night Wells Fargo decided to reverse the credit and take back the $2500.After multiple calls they just apologized and said that shouldnt have happened An apology is not good enough I need my money back! I walked into the branch and spoke with a person so they could scan and deposit the cashiers check. The bank should have outwardly rejected it right there and then. Also could have rejected it between the deposit and midnight? No one has any explanation as to what happened. I asked for my zelle amount of $1550 back and they could not reverse that either even though they know it is fraud. I put my trust in the bank to lookout for fraud, They have no excuse not to give my money back since it was a mistake on their part for accepting the check.

      Business Response

      Date: 06/25/2024

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/25/2024

       
      Complaint: 21841508

      I am rejecting this response because:

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a fraudulent wire transfer done on line from my savings account. The amount was $25,000. I have email from bank showing it was put on hold when I called to report fraud. I closed the account and opened a new account and they transferred the money 4 days later from the new account. The bank will not give me my money back and I can prove I called to stop the transfer and they did it anyway.

      Business Response

      Date: 06/26/2024

      Please see the attached Bank response.  

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo waits a week to post reward credits to their credit card balances. This is a shady practice, because it can cause a user to carry a balance past the end of the billing cycle, which can result in the company earning more interest.I use Amex and Chase as well, and their rewards dollars are applied immediately to my balances. This is obviously because the currency is virtual, and there is no money to be moved around that would justify a normal banking turn time.You guys need to change this policy. I opened a card, earned my welcome credit, and it took a week to acknowledge that spending, and now it is taking another two weeks in total to actually receive she credit. This is ******** and you know it.

      Business Response

      Date: 06/28/2024

      Please see the attached Bank response.  

      Customer Answer

      Date: 07/02/2024

       
      Complaint: 21861421

      I am rejecting this response because: All they've done here is shove the user agreements in my face. My argument is that this company is purposely delaying the processing of rewards in order to keep balances in place past the billing cycle. This no doubt results in more profits. Meanwhile AMEX demonstrates that the delays are not necessary. The rewards are not a physical currency; they are virtual. There is no excuse for not processing them immediately and applying them to the user's balance immediately. The only explanation is that if they drag their feet, users will carry a balance longer.

      Sincerely,

      *************************

      Business Response

      Date: 07/18/2024

      Please see the attached bank response.

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo arbitrarily decreased credit limit based on one 30 day late with another creditor that was in active dispute for a new car payment that was not due at that time which had been proven by the purchase agreement for the car which then in turn further decreased my credit score after decreasing their limit which put my balance higher with no credit limit

      Business Response

      Date: 06/25/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo Auto loan almost paid off and they repossessed vehicle late Feb... Posted their ridiculous late charges and $460 fee added total March 12 2024 payment $1531.84!!!!! Times not greatest refund audit I planned to pay full amount past due of $490 May 2024.... Sister liver failure and I'm caretaker so income been lower than normal. Audit of tax refund delayed my full owe payment plan of past due $490....72; days past due and car never retrieved from previous reposession since they towed hour away from home and it's NOT RUNNING!!$490 PAST DUE & ADDED OVER 200 LATE CHARGES AND ANOTHER $460 REPOSSESS FEE THAT THEY DIDN'T TOW OR ANYTHING SINCE ON THEIR 3RD PARTY TOLL LOT ALREADY FROM PREVIOUS 2MONTHS AGO... RIDICULOUS WANT ******* FOR ME TO GET MY VEHICLE FOR PAST DUE OF ONLY $490... WANT NEARLY TRIPLE AMOUNT AGAIN!!! SO FAR REFUSING TO TAKE OFF EXTRA RIDICULOUS FEES AND THEY PLAN TO AUCTION MY CAR FOR PAST DUE BALANCE OF $490 & REQUEST RIDICULOUS AMOUNT OF $700+ EXTRA FEES MAKING OT IMPOSSIBLE FOR ME TO GET NY VEHICLE!! SCAM ARTISTS AND JUST TO *********

      Business Response

      Date: 06/24/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There have been numerous disputes with Wells Fargo of letting people take money out of my debit on my checking account or my ********************** card I have disputed them then they send me a letter saying that because they could not contact the person or vendor and get a reply within a certain amount of days that I have to pay for it I found this ridiculous I also find the fact that when I tell them to block companies that keep coming into my bank account when I'm in heart failure waiting on a heart transplant have no income whatsoever that they completely after me appealing it and everything still withdrew my money out of my account so many times

      Business Response

      Date: 07/23/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo has shut down two checking accounts with no explanation or communication. Everytime I call I get a different story but mainly hear this is a back room situation so "I don't know"- I have been a WF customer since 1988 with no issues ever and this is unacceptable treatment. I am moving banks and will be finished with them. Communication and help with any customer service is a mess to say the least. I would like someone to help me, explain and find a way to prioritize good long standing customers - even the rep at the bank has no authority nor has any information - how is this acceptable?

      Business Response

      Date: 07/10/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo canceled my checking account and closed it just a couple days before my social security check was to post..Wells Fargo said my account was in the negative $8 dollars and had been in the negative for 60 days.. I know that was a lie . My social Security check goes direct deposit and every 30 days it gets deposited in the bank..please explain to me how I can be in the negative for 60 days and social Security deposited in every 30 days..because they closed my account they sent back my social Security check to social Security and they caused me to lose my drivers license I was making payment arrangements and I didn't have the money and they suspended my license and I have to pay $425.00 to get them back and I can't I don't have the money for bills and all I need to do because of Wells Fargo..please someone help me..call me ************..

      Business Response

      Date: 06/27/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Unauthorized Account on ********************** Report Dear Better Business Bureau,I am writing to file a formal complaint regarding an unauthorized account that appears on my credit report, which I believe was opened fraudulently.Details of the Unauthorized ******************************** Name: WFBNA CARD Opened Date: February 18, 2023 Account Number: ************ I was alarmed to find this unauthorized account with WFBNA CARD listed on my credit report. I have never entered into any agreements or authorized the opening of any accounts with WFBNA CARD. This discovery suggests that my identity has been stolen, and I am deeply concerned about the implications it has for my financial security and credit rating.Upon noticing this account, I promptly contacted WFBNA CARD to dispute its legitimacy and requested its immediate removal from my credit report. Unfortunately, their response has been inadequate, with little to no progress made toward resolving this issue.This unauthorized account misrepresents my financial behavior and jeopardizes my credit standing. Therefore, I am seeking the assistance of the BBB to ensure that this matter is resolved with the seriousness and promptness it requires. I request that WFBNA CARD provide any evidence of my supposed authorization, promptly remove this fraudulent account from my ********************** records, and implement measures to protect my personal information from further unauthorized use.Thank you for your attention to this urgent issue. I look forward to your support in resolving this matter effectively and safeguarding my rights as a consumer.

      Business Response

      Date: 06/25/2024

      Please see the attached bank response. 

    • Initial Complaint

      Date:06/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress.WF CRD SVC Amount:$25345 Date:7/22/2022 Acct# ************

      Business Response

      Date: 06/25/2024

      The case is still pending research with a new resolution date of 6/28/2024. 

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