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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,207 total complaints in the last 3 years.
    • 1,906 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/6/25 I called Wells Fargo Credit asking about their Hurricane Disaster Relief plan and they gave me different stories depending on who I spoke with. One *** said the program expired yesterday. The next *** told me it expired at the end of 2024. They also told me the plan was for only 2 months and that the interest would continue and add up and be tacked on after the 2 month timeframe. This seems very cruel, especially when **** is involved and other banks and agencies are much more understanding. I would like to address this and submit an official complain about Wells Fargo Credit services practices and non-support during such tumultuous times. They should be bound by certain disaster circumstances just like every other bank.

      Business Response

      Date: 01/16/2025

      Please see the attached Bank response.

      Customer Answer

      Date: 01/16/2025

       
      Complaint: 22773797

      I am rejecting this response because you've done absolutely nothing besides defend yourself in this matter.  You haven't accepted any responsibility or anything to adjust issues like this in the future for other people.  Your plan for disaster relief is a joke.  Also, it's inconsistent.  You stated there are 90 days from the time the disaster occurred but then you stated end of year but then you stated January 5th.  So which is it?  Because end of 2024 wasn't 90 days.  So there are inconsistencies....and I couldn't get through to your system, yet you claimed I spoke with someone and was told to call back is what I claimed.  Regardless, all of this confusion and systematic errors are a testament to your companies incompetance along with your unwillingness to be flexible in customer complaints.  Please reminburse me $6,000 for my troubles.  After all, you got bailed out many times in the past...and please adjust your Disaster Relief services because they are horrible.  You stated nothing of the sort yet that is another statement I asked for you to look at and was promised your company would look at that and get back with me with an updated adjustment for disaster relief customers yet you have sent nothing related to this topic.  

      Sincerely,

      **** **********

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please close all acounts that I have with wells fargo. I found a new bank

      Business Response

      Date: 01/17/2025

      Please see attached bank response.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/08/24 We booked a cruise with ****************************. I paid $2817.67 my receipt says paid in full. On 9/28/24 I looked online to call Royal Caribbean as we were in route and found a 24/7 number which I called. The man said I prepaid but not in full and owe $1200. He then changed the amount to $600. I paid as we were on our way. I looked up my receipt after hanging up and called the number on the receipt. We realized it was fraud so we called Wells Fargo. They said they could not stop payment but file a complaint which we did. I also called the fraud number linked to Queen **** ****** and they would not stop payment . I have a letter from *************** saying they booked it direct and no one else is involved. *************** had a hurricane delay notification on the cruise we received after all this transpired which is what caused the confusion. Our ship was not leaving as scheduled. Please help me get my $600 back as I have fraud protection and this was clearly a scam. I have all documents should you need them.

      Business Response

      Date: 01/09/2025

      Please see attached bank response. 

      Customer Answer

      Date: 01/10/2025

       
      Complaint: 22770054

      I am rejecting this response because: 

      Our entire trip was booked and paid through ****************When I agreed to pay,thinking that I am talking with *************** customer support but it turned out its a scam number that is called Fraud! Why would this is denied? As I have said before, the notification of the delay of our cruise due to hurricane came too late which caused me to call *************** and got this Scammers number online listing themselves as *************** 24/7 customer support. And most importantly we have provided you our invoice from *************** said it have paid in full, plus a letter from *************** confirm the matter ,arent these papers not good enough evidence ? If only we received the notification of delay before our designated check-in time we wouldnt have to run into this horrible problem. I think Well Fargo protecting the scammer with their faking paperwork rather then protecting us ,their client as they should ! I am hoping Well Fargo to re-thinking of my situation, I am the victim of fraud, otherwise I wouldnt go this far complaining to the BBB . Please help me to get my money back. Thank you very much.

      Sincerely,

      ******** ******

      Business Response

      Date: 02/04/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct. 2, 2024, I called into Wells Fargo customer service and asked if they could update my mailing address to my PO Box. The Wells Fargo customer service agent my personal residence address without permission resulting in an account violation and the immediate closer of my checking and savings accounts. It has been verified by Wells Fargo that listening back to the recording I never instructed the Wells Fargo representative to update my personal residence address and I clearly said only mailing address. Wells Fargo said this was their error on their part. They send a notification Online Banking on Oct 15, 2024, Oct 26, 2024, Novr 15th and Nov 16th which all have those dates on them, they said those were sent but dates are inaccurate on them. so they closed my checking & savings account prior to the expiration dates, no clear reason has been given. On Nov 14th my husband and I received an email that our account balance was at zero (not yet closed) and when we logged in it said due to a CIP violation. On Nov 15th, the day after I went into the Wells Fargo Branch I received a notice from Wells Fargo online stating my accounts have now been closed. On Nov 16th I received another notice on-line from Wells Fargo that said Final notice and I still had time to fix the problem to avoid account closure yet they closed the day before. They again said all the notices I am receiving are inaccurate. According to the statement I received on October 26th, I had 20 days from that date which would make it November 15th expiration. I have escalated this to every level of Wells Fargo and even though they made the mistake, they sent me notices with wrong dates, they are still keeping my account closed.

      Business Response

      Date: 03/04/2025

      Please see the attached Bank response.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a Wells Fargo Health Advantage Card to finance my Hearing aide, via HammHearing Aide, I paid off the card in April/2024, with an available credit of $2500, which I was told could be used to purchase my new hearing aide that I have had since August, however in Nov/Dec, 2024, I wasnt going to informed by **** Hearing aide that Wells Fargo would not release the funds to them, leaving me without a means to fund my hearing aides. Today 1/3/25, I spoke to a representative and a supervisor at Wells Fargo, who informed me that my credit and card was no longer valid, because of an issue between Wells Fargo and ****. Now I have no means to pay for my hearing aide and will have to give it back if I cant pay the $2500 dollars. Im hoping this report will help me resolve this issue and the monies can be applied to my hearing aide.

      Business Response

      Date: 01/24/2025

      Please see the attached Bank response.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a loan for a shower installed by Leaf Home Bath for $10,000 from Wells Fargo Home Projects in March 2023. The loan is under ******* **********, my son. Wells Fargo has refused to charge my bank for payments I have attempted to pay. I have attempted to call Wells Fargo Loans to make payments the representative says it goes through sends us letters with confirmation of payment. For some reason the payment is never taken. Please fix the issue and allow us to pay using my debit card not affiliated with Wells Fargo instead of routing and account number. We have attempted to pay $1038.33. with no success.

      Business Response

      Date: 01/21/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported a potentially fraudulent company from charging my account on 1/6 and the representative advised that I cancel my card and have another sent to me since the merchant in question only had my card details. After canceling the card and requesting a new one, the card number was added to my wallet and I was able to utilize my account through apple wallet. The merchant was able to still charge me and so I called Wells Fargo to file another claim against the fraud charge. Wells Fargo proceeded to block my account, not allowing me to access my funds and preventing me from using apple wallet card. I spoke to support and they were unwilling to remove the block from my account and told me I dont have access to my account through wallet because I filed a fraud claim against fraudulent charges.Theyve prevented me from purchasing much needed products and services that are needed for work and living. Theyve provided no written documents about this block or the reason why.

      Business Response

      Date: 03/05/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** am writing to bring to your attention a fraudulent account that appears on my credit report. Upon reviewing my credit file, I discovered an account listed under WFBNA CARD that I did not open. This account has negatively affected my credit score and caused unnecessary hardship.The details of the fraudulent account are as ******************************** Name: WFBNA CARD Opened Date: 10/23/2019 Account Number: ****************This account was created without my authorization. I have never had any relationship with ***** CARD, and I did not initiate or approve the opening of this account. I am a victim of identity theft, which has led to multiple unauthorized accounts on my ********************** report. I have filed a formal identity theft complaint with **************govI request that your office take immediate action to investigate this matter. Please communicate with ***** CARD to verify the lack of my involvement in opening this account and ensure its removal from my credit report. This erroneous information has caused considerable inconvenience, and I trust that the BBB will assist me in resolving this issue as quickly as possible.

      Business Response

      Date: 01/16/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called because the system blocked my account for suspicious activity. Upon calling I was informed that even though I contacted the number and was speaking with online fraud that they were unable to unlock my account. This does not make much sense. I am really upset because I was hung up on twice.

      Business Response

      Date: 01/13/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday January 5th, I had called Wells Fargo about my replacement card and was told it takes 7-10 days and I'm on day 8 or 9. I "should have" gotten it. And inquiring about their digital wallet, they use Paze and according to their app, it's already connected but they DID NOT make it clear as to how to access it for merchants or ATM. And a few years ago, if you left your card at home, you had the option to have a code sent to your phone. No longer! So now, I have NO ACCESS tomy money except to wait until after work to walk into a branch (Which is FAR and few between near my job or home) and I have to access my ********** account reserved for just rent, utilities, and savings which is a Separate account until I get my card if they even SENT IT! I also don't appreciate the call disconnect! THAT IS UNNACCEPTABLE!! Even from a "Supervisor"

      Business Response

      Date: 01/08/2025

      Please see attached bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

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