We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4575 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6,204 total complaints in the last 3 years.
    • 1,893 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had called to make a payment on a past due balance (*********). We were told that if we made a payment of $3,000, the remaining balance would be $13,500, indicating ******* would be removed/waived from the account. The reps are now claiming that they never said waive/remove and therefore are not obligated to uphold their promise despite confirming the remaining balance. I have made payment on the remaining balance so the only open balance on the account remains the $******* that is to be removed. I am looking to have this amount that was promised to be removed from the account removed as promise so I can stop incurring additional fees as they drag the process out. The initial phone call took place on November 2nd and has slowly dragged out till today. When I called on 12/4 requesting an update, I was told I would have a call back within an hour and a call was never returned. I called back on 12/9 and they had no record of my call from 12/4.

      Business Response

      Date: 12/13/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distressAccording to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.WELLS FARGO CARD SER Amount:$642 Date:12/17/2017 Acct#****************

      Business Response

      Date: 01/06/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:12/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo blocked my account just because they didnt have my prove of my citizenship right after I went to their branch to ask them what documents they want me to provide them whiteout any notice

      Business Response

      Date: 12/16/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank suspended my account and the funds within the account, I need the fund immediately as it was meant for living expenses. If the bank suspended my account, I need to withdraw my funds immediately through a branch instead of anywhere else.

      Business Response

      Date: 12/19/2024

      Please see the attached Bank response.

      Customer Answer

      Date: 12/22/2024

       
      Complaint: 22653710

      I am rejecting this response because: Today is 2 days after the promised date of closure for the account, as far as I know the account is not closed and I have not received any funds yet. 

      Sincerely,

      **** ****

      Business Response

      Date: 01/13/2025

      Please see attached bank response; enclosures have been forwarded to the customer.

    • Initial Complaint

      Date:12/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a bankruptcy in August,2023 and had the final decree in December 2023. During the time period Wells Fargo followed all proper laws in the bankruptcy code. I did not file against the vehicle through Wells Fargo as we wanted to retain the property. We made all proper payments during this time span and at the decree date of December,2023 were advised that the loan was converted to a non interested bearing loan and that there was no due date on the loan. They used the term pay-and-retain. From the time span of December,2023 to November,2024. All communication was done via phone call to make payments to retain the property. On the morning of November,2****** Wells Fargo had come and repossed the vehicle. There was no communication to me via mail or email that the repossession was occurring. According to my research, they shouldve notified me 10 days prior to the repossession of the vehicle. This did not happen. Once I got ahold of the proper teams at Wells Fargo and understood what had occurred and why I initiated the process to redeem the vehicle with proper payment. It took a few days to obtain the funds. On the morning of Thursday December, 5, 2024 I called a phone payment in via debt card transaction for the full balance of $5,198.39 to obtain the vehicle back. I was advised that it would be 3 days of process in order to get it back. That would make the date today December, 9, 2024. My issue is after the payment was made on Thursday December ****** I had asked that Wells Fargo contact via email for all communications going forward as this is not apart of a bankruptcy case anymore as the decree date has passed and the vehicle payment has been received in full for me to obtain my vehicle. I was advised they couldnt do that since its apart of a bankruptcy case. I advised that is fine however its now a vehicle purchase as you have received full payment. Asked for a manager and was ignored. Left messages and havent been returned. Lied to about redemption.

      Business Response

      Date: 12/16/2024

      Please see attached bank response; enclosures have been forwarded to the customer.

    • Initial Complaint

      Date:12/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with WFBNA Card , I do not have a contract with ***** card, they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/08/2025

      Please see attached bank response, 

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Fraudulent Account - Identity Theft Notification Dear *********** am writing to inform you that I have recently discovered a fraudulent account opened in my name with WFBNA Card. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent ******************************** Name: WFBNA Card Opened Date: 2/1/2015 Account Number: ********** High **********************: $0.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation regarding the fraudulent activity.For your reference, I have attached a copy of my Identity Theft Complaint to support this claim.Thank you for your prompt attention to this matter.

      Business Response

      Date: 12/20/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had ongoing issues where I have had legitimate reasons to file a dispute with wells fargo, and they never have worked in my favor. The main incident I'd like to bring to light is when my insurance company went from charging me $50 a month, to $500 a month. I did not catch it for the first 3 months. I then realized it and was able to get a refund on one of the charges. The other 2 were temporary credits that later got reversed. The reason? It was outside of 60 days. Valuable information about this would be that I called it in and the lady taking the call at wells fargo got 2 of the charges and not the 3rd in the report, so when I realized that it was past 60 days which was wells fargos customer service agents error. But even more important than that, is the fact that I spent hours on the phone with the insurance company multiple times and days and they told them they reversed the charges on their end and it was my bank who wasn't approving it and I needed to reach out to them. So WHY even if it was after 60 days could you guys not have reached out to them when they literally were trying to give my money back?! I even spoke with a higher up at wells fargo and explained this in detail and had reference numbers of all my calls and yet nothing was done.

      Business Response

      Date: 12/24/2024

      Please see the attached bank response.

      Customer Answer

      Date: 12/25/2024

       
      Complaint: 22659000

      I am rejecting this response because:

      What you stated is incorrect first off, ****** limit to file a dispute is not 60 days, it is 120 days and I was within that timeframe. Also as previously stated, the merchant was not arguing refunding my money, it was Wells Fargo not even contacting the merchant because it was past 60 days, which is wrong. Someone from Wells Fargo could have spoken to the merchant. Clearly if they refunded the one charge, and I'm saying they were ok with reversing the others. They attempted to a reversal/refund on their end, but I didn't get the refund/reversal so I was instructed to contact my bank, what does that tell you? I want a refund for the 2 transactions, not the last charge the merchant themselves reversed. 

      Sincerely,

      ****** ****

      Business Response

      Date: 01/09/2025

      Please see the attached Bank response.

      Customer Answer

      Date: 01/11/2025

       
      Complaint: 22659000

      I am rejecting this response because: Well now its been over 120 days so I can't contact ***** And when I called into **, I told the agent about the charges and they missed the one charge but got the others. Go and review the recording. That was your agent error, I stated all the charges in the time frame designated and now its past the 120 days so that is a WF error and not my error. So, I feel since it was WF error and the merchant never disagreed to pay me, that ** should just pay me. This is ridiculous. But then again, lets not forget about the lawsuits against the company for various shady business practices.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** account number ****** continues to break FCRA laws by not blocking this account on my report identified as human trafficking. I have provided ***** account number ****** ample amount of required and requested documentation. I am writing to dispute certain information on my ***** account number ****** report that I believe is inaccurate and related to my status as a human trafficking victim*FCRA Laws:* 1. 15 U.S.C. 1681c-2: Information relating to human trafficking Requires credit reporting agencies to: - Block reporting of accounts identified as resulting from human trafficking - Remove blocked information from credit reports 15 U.S.C. 1681i: Procedure in case of disputed accuracy 1. MISSION ************* account# ****** "Account opened fraudulently by trafficker" *Supporting Documentation:* I have attached FCRA Section 605C Self-Attestation Form and Human Trafficking Victim Determination Letter. These documents demonstrate that I was a victim of human trafficking and did not authorize the disputed accounts. Please investigate and delete this account from my Experian credit report immediately.

      Business Response

      Date: 01/22/2025

      Please see the attached Bank response.  

    • Initial Complaint

      Date:12/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to a complete and total lack of acceptable solution in response to charges for services never rendered, specifically, to a charge of over $500.Upon reaching out to Wells Fargo a number of times, I've received insufficient and delayed responses from what appears to be an outsourced "customer service function" called *********************************************** There are numerous other complaints filed across bureaus and I am seeking help. Details of this correspondence and information are available upon request.

      Business Response

      Date: 02/06/2025

      Please see the attached Bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.