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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wells Fargo has 4575 locations, listed below.

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    Customer Complaints Summary

    • 6,202 total complaints in the last 3 years.
    • 1,893 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an online Wells Fargo ad that popped up on ******** if you open a checking account before March 28, 2023, you are eligible for $200 cash reward bonus. So I did open a checking account with Wells Fargo on October 2022, funded direct deposit from my paycheck every 2 weeks. It's been 3 months since I opened my account but I have not received the $200 cash reward, so I called Wells Fargo on 01/132023 inquiring why they did not send me the cash reward yet. I gave the code to the agent and he said he will make a search and report about it as to why I have not received the reward yet, and I should get a message from Wells Fargo in 7 to 10 business days. More than 10 days had past, so I called Wells Fargo on 01/27/23 asking about my Cash Reward. The agent told me that there was no cash rewards funded to my account and that he doesn't know why? And that I would have to opened another new account. Such a lame respond.

      Business Response

      Date: 02/15/2023

      Please see the attached bank response.

      Customer Answer

      Date: 02/17/2023

       
      Complaint: 18942731

      FINAL. I am rejecting this response because: Don't look and base your decision on card number ***** but FOCUS your attention on card number *****. Based on Wells Fargo's agent advice ***** had to be closed, it was closed due to the fact that the card arrived late, so I had to apply for another new checking/debit card, ending in *****. Card ***** was funded within 90 days of opening, and being funded every 2 weeks through direct deposit from my employment paycheck, with a current balance $2000+. PLEASE SEE ATTACHMENTS (I sent you a letter explaining why I am qualified for the $200 cash bonus)

      Sincerely,

      *********************** Mightiest

      Business Response

      Date: 03/03/2023

      Please see the attached bank response.

      Customer Answer

      Date: 03/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************** Mightiest

    • Initial Complaint

      Date:01/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a number of unauthorized transactions that were posted to my Wells Fargo checking account about a week and a half ago. I promptly cancelled my card and filed disputes for the transactions that I didnt recognize as being made by me. Upon filing the claim, a provisional credit totaling the amount of the disputed transactions was issued to my account. I needed to pay my rent during this time so I withdrew the majority of the money in my account at the time so I could purchase a money order to pay my rent with. Some time around 8 days after filing the claim, I received an email stating that my claim had been denied and that the provisional credit amount would be debited from my account on 1/27/23. I was shocked that my claim would be denied like it was considering the fact that all of the transactions listed in my claim were indeed unauthorized and were not made by me. There was no mention in the denial email of any other option that I would have at this point to appeal the ruling and so I began looking into filing a complaint with one of the agencies that oversees Wells Fargo which is how I ended up filing this complaint.

      Business Response

      Date: 02/14/2023

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo sent an email saying account was closed as of the date on the letter, never letting a senior on a fixed income know any time in advance that this was going to happen, blocking the only income ssa by blocking all deposits and knowing the customer of 17 years is over seas and with out acesss to the deposits on a short notice leaves the security risk of life in perial as ss cant change the deposit this late in the month and customer now has to wait maybe 4 weeks to get the ss deposit resent to a new bank.If closing an account they should at least allow you to receive the deposit when its the end of the month

      Business Response

      Date: 02/14/2023

      Please see the attached Bank response. 

      Business Response

      Date: 02/14/2023

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo charged off my auto finance loan as a negative balance several years ago. This year I received 2 notices (1 in June and 1 in September) of 2 overpayments for the vehicle ( 1 over payment of ****** and another of *****). Then notified me that they would be mailing a check to an old address via written letters. I called and updated my address when I received the first notice in June. I called back in September when I received the second notice to follow up on the address change and whereabouts of my check. They confirmed the correct address but had no information on the check which should have been discarded and received within 80 days. It has been 6 months and I have not received any payments.

      Business Response

      Date: 12/30/2022

      Enterprise ****************************
      *************
      ************************
      Phone **************
      Fax **************
      wellsfargo.com

      December 29, 2022

      *************************
      **********************. 406
      **********************************

      Subject: About your concerns related to Wells Fargo Auto
      Better Business Bureau ************************
      Case: *****************

      Dear *************************:

      Thank you for giving us the opportunity to review the concerns we received from the Better Business
      Bureau on December 27, 2022. We need some additional information from you to complete our research.

      Please contact us
      We are unable to locate your account information with the information you provided. Please contact us so we
      can help you:
      By phone: **************, Monday Friday, 5:00 a.m. to 5:00 p.m. Pacific Time
      By fax: **************
      By mail:
      Wells Fargo Auto
      Enterprise ****************************

      *************
      *************************
      When contacting ** by mail or fax, please include your full name, loan or application number and VIN, or the
      year, make, and model of your vehicle. Please include your contact information, such as mailing address and
      telephone number.

      (Continued on next page)





      We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and how we use it, see the Wells Fargo California
      Consumer Privacy Act Notice at Collection at **********************************************************************************. See additional Wells Fargo privacy notices at
      ********************************************************.

      2021 Wells Fargo Bank, N.A. All rights reserved.
      ECMOBT129_Res_M_E_122021

      Were here to help
      We value your feedback and appreciate the time and effort youve taken to share your concerns with us. If
      you have questions, please call us at **************, Monday Friday, 5:00 a.m. to 5:00 p.m. Pacific
      Time. For customers with hearing or speech disabilities, we also accept telecommunications relay service
      calls.

      Thank you. We appreciate your business.

      Sincerely,


      **************
      Executive Resolution Specialist
      Wells Fargo Auto

      cc: Better Business Bureau


      We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and how we use it, see the Wells Fargo California
      Consumer Privacy Act Notice at Collection at **********************************************************************************. See additional Wells Fargo privacy notices at
      ********************************************************.

      2021 Wells Fargo Bank, N.A. All rights reserved.
      ECMOBT129_Res_M_E_122021

      Business Response

      Date: 02/09/2023

      Please see the attached Bank response.               

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/21 Texts from WF fraud prevention. Card was charged a few separate dollars. I call & they send new card 12/22 My new card is charged 1k of fraud charges. Puts me over my credit limit, during the holidays. I call & they send another new card & say wait up to 10 business days for refund 1/4 No refund yet & charged interest on fraud purchases. I call for update on claim & spoke with a man who told me I need to wait the 10 days and confirmed refund is still being worked on 1/9 I call on 10th business day. Was told the claim for 1k was NEVER filed, & that I need to wait up to another 10 days. So the person who I spoke with on the 22nd didnt file the claim, & the person I spoke with on the 4th lied to me Claim is now filed & sent another new card. I am just now receiving the first 2 cards in the mail that are invalid 1/10 Refunded for the 1k worth of charges as well as the 10 worth of interest 1/13 Get texts from WF from fraud prevention. My card is charged a few dollars the same way as before. I call & the woman offered to transfer me to a higher up. I tell her to send new card and I will speak to a higher up when I am available to do so. This is now 4th new card I am being sent yet havent received the previous one in the mail yet 1/18 My card is charged 800$ worth of fraud. I turn off card & call for higher up. Went through 3 reps who said they would transfer me but didnt. Spend 30 min & finally get hold of higher up ****. Explain everything, including new charges. I instruct her to close account & demand I be refunded by the weekend so I could switch banks asap 1/23 Still no refund so I call for update. I am told that claim for 800$ was never filed, meaning **** did not file a claim though she said she did Claim is now filed 1/27 I call for update on claim as I have yet to be refunded. Told it was reimbursed today and should be in my account 1-2 days These are all just the facts. I dont have any more room to complain about how upsetting the past month has been

      Business Response

      Date: 04/11/2023

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2022 wellsfargo locked my bank card saying I did high dollar transactions I told them that it was me who did it now they said they would not unlock the card that I have with me at all times

      Business Response

      Date: 02/10/2023

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In july of 2022 I was mugged in ***************. I have the July 9th police report stating that my Iphone and wallet were stolen. I contacted every financial institution the very same day. Wells Fargo, my bank of 17 years was the first place I called. My initial phone call went well. I explained the situation, asked them to please close down all accounts and cards until further notice. I thought that was enough. It wasn't. The funds in my account, both checking and savings were funneled out pretty quickly. At the same time, a cash advance was taken from my Wells Fargo credit card and transferred via paypal to my Wells Fargo Checking account. I called again as soon as I saw that and told them do not allow it, that I did not do that. I do not take cash advances on my cards as history should have been proof enough. However, they let it go through. 8000.00$ was taken off my credit card and transferred to my checking. I went into the branch and was kicked out because I was too upset. They wouldn't do anything because they have to call the credit fraud department who needs to communicate with the checking fraud department and that was my problem. I have talked to every fraud department there is. More than once, twice, three times. Wells Fargo ***** nues to overdraw my checking account and charge me for it to pay the outstanding Wells Fargo credit card. I do not put money in any Wells Fargo accounts anymore nor do I use any of the cards. I have provided them with all the information I have. They still are trying to make me accountable and will not listen to reason. My credit score dropped over 300 points and now is in the toilet. They will not work with me to find who did this. They will not work with me to do anything besides ruin my life. Which, along with other companies, they have managed to do. I need to be made whole and my family needs to be given back the things we earned that were stolen from us.

      Business Response

      Date: 02/27/2023

      Please see the attached Bank response. 

    • Initial Complaint

      Date:01/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to: Wells Fargo Bank, at: ***** *************, in: ******************************, to get $5 in: Dimes and $20 in: Quarters. The Teller told me if I was a Wells Fargo Customer and asked for my **************** ID. The Teller told me that I did not had an Account with: Wells Fargo.

      Business Response

      Date: 02/09/2023

      Please see the attached Bank response.               

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *December 16th, 2022 until January 26th, 2023: ********* of Wells Fargo ******************************* called three different times and left incomprehensible messages without legal jurisdiction. I notified the financial institution for nearly a decade of my voice loss and not to call me. This is by far, not the first time Wells Fargo has violated my boundaries and unlawfully exposed my sensitive information. Incidentally, unresolved service issues from March 2021 were completely neglected and rudely dismissed. ********* demonstrated harassment, badgering, incompetence, ignorance, self-righteousness, inflicting inhumane stress and mental devastation. I had to contact the Executive/Corporate Level to ENDLESSLY REMIND THEM NOT TO CALL ME. Wells Fargo Bank displays grave inconsistency with pristine service, discretion and articulation. On my recent visit, a window teller physically displayed my personal bank check on the glass CoronaVirus divider for all to view. In the decades of association, this deplorable, unlawful, unintellectual and harmful act was catastrophic and monumentally inexcusable. Why and how is this allowed? *Wells Fargo prolongs problem solving initiative and immediate rectification; if at all. I have lost my faith in service and the financial arena; sadly, I believe I am stuck for now. Please do something. *Case number: *****************.

      Business Response

      Date: 02/14/2023

      Please see attached business response. 

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well Fargo needs to remove their credit card from my accounts. This will be the 3rd time Wells Fargo has attempted to damage my credit score in one month.Wells Fargos dirty tricks first attempted to damage my credit score with a late fee, which angered them when I made them reverse this late fee. Wells Fargo without warning raised their minimum payment without notifying me, since I was paperless trying to save them money. So my recurring Well Fargo bill pay which is 10 days early did not cover this new minimum payment.Wells Fargo then in a vendetta, lowered my credit limit in half, to just over the amount owed in order to create a maxed out card and again damage my credit score.I then paid off the card of $4,300. before the next billing cycle and I canceled their credit card. However, Wells **** will not delete this card and for what purpose, so they can tell Equifax that they had to reduce my credit worthiness. Wells Fargo can rest assured that I will never reactivate any credit card with Wells Fargo and I will notify Equifax with this very complaint myself. I had over $5,000. in our checking account at the time. It would be a simple immediate transfer to cover this account had they notified me of the change before hand.Wells Fargo needs to delete and remove this paid off credit card account from my accounts immediately, and Wells Fargo should not report anything negative to Equifax. It should also not be shown as available credit on credit reports.Also note, Wells Fargo is scamming here over 0 percent money which I paid for, and they do not wish to make good on this offer.

      Business Response

      Date: 02/07/2023

      Please see attached bank response; enclosures have been forward to the customer. 

    Wells Fargo is NOT a BBB Accredited Business.

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