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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,199 total complaints in the last 3 years.
    • 1,893 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the third time that I was declined a dispute after providing way more than enough evidence. I have to deal with these rude people when I call that never do their jobs. I apply for a car loan I get denied. Im like 20 points from having excellent credit. As soon as I get home Im closing these accounts

      Business Response

      Date: 12/03/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against Wells Fargo for a prolonged and unexplained delay in closing my account, which has now lasted over three months. Despite multiple communications from the bank, the closure date keeps being pushed back with no clear explanation, causing significant financial and emotional distress.Key Issues:Blocked Deposits: I am unable to receive regular deposits, including my paycheck, forcing me to find alternative ways to cover expenses.Blocked *********************** I cannot access my funds, make withdrawals, or process payments, leading to late fees and service disruptions.Lack of Transparency: The bank has not provided clear answers about why the closure is delayed or what information is pending. This lack of communication is causing undue stress and uncertainty.Request for Action: I urgently request that the BBB intervene to help resolve this matter. Specifically, I seek:Immediate closure of my account and release of any remaining funds.A clear explanation of the delays and involved parties.Compensation for the financial and emotional distress caused by Wells Fargos mishandling of this process.This situation has severely impacted my daily life, and I can no longer tolerate the continued delays. I look forward to your swift intervention.Sincerely,**** *****

      Business Response

      Date: 12/13/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with ***** CARD and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since ***** CARD has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 12/05/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/29/24 and 9/4/24 respectively. I ordered from wingstop and quality taste. From quality taste I ordered one large ***** goat & one large jerk chicken both with steamed cabbage and ************ for $43.10 and from wingstop I ordered 2 Louisiana Voodoo Fries, 1 10 pc Classic Combo, Spicy Korean Q, Garlic Parmesan, All Flats, Ranch, 5 pc Cajun Fried Corn, Cajun Seasoning, Parmesan Seasoning, Regular Amount of Seasoning, 20 oz Soft Drink, Dr ******, Large Ranch 110 pc Classic Combo, Mango Habanero, Garlic Parmesan, All Flats, Ranch, 5 pc Cajun Fried Corn, Cajun Seasoning, Parmesan Seasoning, Regular Amount of Seasoning, 20 oz Soft Drink, Fanta Orange, Large Ranch for a total of $72.33 When I received both orders I realized they were not correct because from quality taste I got only the large jerk chicken, I did not get the large ***** goat and from wingstop I got only a 5pc buffalo wings even though I did not ordered buffalo flavor and one voodoo fries and instead of getting a big tub of 8oz ranch I got 2 small 2oz ranch. DoorDash was adamant I wont be getting a refund after contacting them countless times so I had to get Wells Fargo involved and filed a claim. I told the Wells Fargo *** that I did not get the right food and she put in my claim that I said I did not received my food which is false because I got my food its just that it was incorrect. After a couple weeks of filing the claim I contacted Wells Fargo as I was asked to do and to my surprise I was told by their claims *** that my claim is about to be denied and my provisional credit will be reversed because I did not return the food to the store. I was shocked. I was also told that I told the *** who opened my claim that I did not received my food. Again, this is false. I did not tell the *** that. I need a refund for the food I did not get not for the incorrect food I got and did not return it to the store. Im about to close my Wells Fargo account this is not the way to treat a valued customer.

      Business Response

      Date: 12/10/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 16, 2024, I submitted a formal complaint to Wells Fargo regarding an erroneous charge of $2,556.55 from ******* car rental, which occurred after I returned the vehicle. Upon inquiry, Wells Fargo requested documentation. I meticulously provided a detailed package, including my flight, hotel, and car rental expenses amounting to $1,412.86, in addition to relevant bank statements and receipts confirming the transactions. Given this comprehensive evidence, I firmly believe that ***** should not have charged me additional fees upon my return.Despite my persistent efforts, Wells Fargo claimed that $1,220.06 had been refunded to my account by *****, a transaction I have yet to receive. So, I felt I should pursue the remaining balance of $1,050.55. This situation has escalated to the point where I am now engaged in a complaint against Wells Fargo due to their inadequate investigation process. Time and again, they closed the case and opened it for months, necessitating that I reopen it ************* this juncture, Wells Fargo asked me to provide any documentation to clarify how ***** could charge me nearly $3,000 despite my substantial proof that the charges were invalid. This ongoing issue is critical, as it jeopardizes my ability to retain my vehicle, leading to possible repossession and late fees, especially as I start a new job. As of December 5, 2024, Wells Fargo plans to close the case, expecting me to repay this unwarranted amount.Below, I will provide bank statements. One from Expeda for $924.91 and another from ***************** for $487.95. These two charges total up to my flight, hotel, and rental package from Expedia. ( I provided document.) In addition, you will see another car charge of $1,050.55 from the Hertz car rental, although it was previously paid for in the package.

      Business Response

      Date: 12/10/2024

      Please see attached bank response. 

    • Initial Complaint

      Date:11/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Wells Fargo brokerage account and have been locked out of it since mid-July. I haven't been able to make any purchases or sales of the stocks I already owned, and because of this, I lost out on a lot of potential earnings. I sent my SSID, driver's license, and other means of identification multiple times to have my access restored, and after every subsequent event I'm told that it will be the last, and it never is. I'm tired of having to partake in this cycle over and over, and I want to be able to trade on my account rightfully. They have all of my information on file already (which I have checked multiple times) so I'm not sure what the issue is regarding verifying me. What's really confusing is that I made trades in the past on that same account without any issue, and pretty much without warning or proper explanation, I was locked out of my account. I've been trying to resolve this issue for months, between a string of emails, meetings with my local branch, and even faxing in 2024. At this point, I just want access to my account and to be restored on the stocks I lost money on from not being able to sell when I planned to.

      Business Response

      Date: 12/04/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They wrongfully charged me an overdraft fee, when my account was in the positive. The overdraft put me in the negative 12 dollars, which doesnt make sense, because it was for 35 dollars, so me being in the negative 12 dollars after the charge proves I had a positive balance, yet they refuse to refund me. this is the second time I paying this fee in the span of weeks, even I replenish my account every single time it goes negative. I am currently experiencing financial crisis and cannot be dishing out 35 dollars every other *** for no reason.

      Business Response

      Date: 12/06/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FYI: Wells Fargo checking acct had customer service **** to reprocess/rework CLAIMS customer identified when the Company "said they gave 10-15% red, white & blue ******** discount" or (aka Senior Discount online/Company website) so despite FACT that Customer provided ******** info via phone call in advance and then ******** card upon actual check-in at various hotel providers, Company failed to honor and provide THAT discount savings Company advertised SO...Customer filed claims with **********************. Claims were getting repaid with those discounted savings returned to customer when ********************** then unilaterally told Customer it was too much work & subsequently just closed her checking account which Customer asserts is female, disability discrimination per the ADA *** of 1990& asks BBB to open claim, ask Wells to rework those matters as they reduced staff to help prior to closing acct & were now untimely in claims reprocessing turn-around times 2-7 days, etc... & send any mail to customer name: ***** ******, ********************************* (WI ID **************************************** or address of ************************************************) as customer seeks all claims previously escalated to be both reprocessed & reworked resulting in discounted savings back (via a check in the mail or complimentary Wells Fargo debit card loaded with returned fee's on it) to customer as Company promoted and advertised. And, contest ****************** ticket from 2024 ($300) as should have been ROUNDTRIP, contest also avid hotel stay on 05.02.2023 for $117.60 as hotel also stated they had a deposit, did not return said deposit to customer (see debit card history and verify if portion of billing reflects both deposit as well as hotel stay, unclear on conf#********/Folio No.#***** - if alright, then hotel should have given another receipt therein. Here is other BBB started, but NO response ever received. Please email customer: ************* as the preferred method. Thank you

      Business Response

      Date: 12/09/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:11/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed a dispute with wells fargo bank with whom I bank with currently for transactions on my account that were unauthorized also had no knowledge of charges. A police report was filed for my lost property as well as transactions that were made on my account..police report number from modesto police department #MP24804912 I have provided those details for the transactions I have disputed totaling an amount of $677.33 I feel like my dispute was not thoroughly investigated because wells fargo is stating there is no error...there is a error I did not authorize those charges and have a police report that i have filed showing my person information has been stolen as well as am a victim of identity theft..multiple account have been tampered with. I also feel like it was not thoroughly handled properly because I have another claim totaling ****** and for that one I was granted provisional credit immediately and it is still in process of being investigated so how is it that that claim is taking so long and I'm granted credit for that dispute but because this dispute I feel is higher they went against it and just said no without actually doing the research because I have documents from the police department in which I have contacted in regards to unauthorized transactions I am the victim of identity theft...so I would like my money back that was taken without my consent or knowledge!!

      Business Response

      Date: 01/07/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/29/24 I deposited a check that was from *************, my former employer. The amount was $1500. The check was from a lawsuit I filed against *****. In an act of pettiness, the check was signed in red ink. I deposited it at the Wells Fargo branch listed. Unbeknown to me, the *** will not pick up red ink, so Wells position is that there was no signature. Instead of returning the check or calling me. They sent it on to the fraud department and destroyed the check. They sent me a copy of the check which of course shows no signature. Upon speaking to corporate, I was advised to return to the branch. When I did, I was informed that its a third party company that takes care of the *** and that they have no responsibility. They would not provide me with their info.

      Business Response

      Date: 12/09/2024

      Please see the attached Bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

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