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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,204 total complaints in the last 3 years.
    • 1,893 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a homeless, disabled veteran. I have lost access to my account information and have tried multiple times to close my account with Wells Fargo, per phone and submitted notarized documentation through the mail, as requested. **************** representatives have stated that I would have to go to the nearest WelIs Fargo branch to close it, but that is 2 hours away, for I reside in *********, **. Due to the complications of closing the account, this has been holding me up from being sheltered. I just want the account closed so I can finalize my housing opportunity.

      Business Response

      Date: 10/18/2022

      Please see the attached Bank response.   

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a customer with ********************** since ****. I recently opened a business account. We were expecting a deposit around 90K from one of our clients. There was a deposit in our account for 85, ******. This money was a deposit from a 3rd party and not our client. It was to be sent to a company called Fast Track Construction. It's apparent the company entered the incorrect account number. I was accused from Loss Prevention that I must have given this unknown company my account number. To be accused of this shows lack of understanding and customer service. I received notice that my personal and business account will be closed and that Wells Fargo has decided to not do business with me as this is a risk. Wells Fargo is so quick to dismiss customers who have been there for 26 years. Who makes the decision to close my accounts for a transaction I knew nothing about. After reading other reviews this seems to have happened to other people with Business Accounts. Apparently you also closed their accounts after being with you for ************************************************************************************************ is it the easy out to close people's accounts? I don't understand if the money is returned to the client who entered the incorrect account, that you still refuse to activate my personal and business account. Help me understand how you decide another companies error causes my personal and business account to be closed?

      Business Response

      Date: 10/13/2022

      Please see the attached Bank response.     

      Customer Answer

      Date: 10/13/2022

       
      Complaint: 18170307

      I am rejecting this response because:
      When the money was deposited I had no power from September 28 till October 3rd. Due to the hurricane.We 
      were expecting a deposit from one of our clients with a deposit of close to 90k.  Once I received power we thought that was the deposit.  Did not look at all the details. I moved 40k, not knowing Wells Fargo allowed a third party check into my account.  
      Ive reached out to all the Fast Tracks and they do not even know who Framebridge is.  Ive sent several emails to their accounting department.  Their error has caused you to lose a customer whose had an account with you from ****.  Im doing the investigating so you will see it was their error and your error knowing it was 3rd party and should have returned or rejected immediately. 

      Sincerely,

      ***********************

      Business Response

      Date: 10/18/2022

      Please see the attached bank response.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the *** in this location to deposit $1,200 cash 9/20/2022 at 11:17pm and that money never posted to my bank account even dho the *** did took my money. I have file a complaint and they open a investigation that turned out they had declined my dispute, I called again to ask why was my dispute close and my money wasn't on my account they sayed that my check was found fraudual. I said I wanted to see that check caused I had only deposited cash and they reopen the claim again and they send me an email yesterday after hrs sayed my claim was close. I called today asking them what happened caused my money is not on the account and they close the claim investigation. They told me that they never found the money and that there is no other option from here. It is not 1 dollar its alot of money I can'tet this go. They expect me to act like nothing happened. I have an email where it says that they had a system issue that's why my money deposited was declined but there *** never gave me the cash back it took it. The *** has camaras... why can't they used it to get to the bottom of this??? Am a single parent and i can't afford to loose this money... Please I need help...!!

      Business Response

      Date: 10/18/2022

      Please see attached bank response; enclosures have been forwarded to the customer.

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to WELLS FARGO BANK. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. WELLS FARGO BANK you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!Account Number: ****************

      Business Response

      Date: 10/14/2022

      Please see the attached business response. 

    • Initial Complaint

      Date:10/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hadnt used my Wells Fargo account in years I think the last time I used it was 2018 or 2019. Ive been attempting to open a new bank account with a new bank but cant because Wells Fargo had me flag for fraud. I want this removed from my social. I never received a phone call or letter stating this. I would like this resolved.

      Business Response

      Date: 11/08/2022

      Please see the attached bank response.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid off a car loan that originated with Wells Fargo by refinancing through Navy Federal. Wells Fargo knew that the check was from Navy Federal. There was a discrepancy in the payoff amount and which I ultimately paid off. Here we are almost 8 months later and we didnt receive the title and neither did Navy Federal. We are now be charged an extra $200 monthly. We reached out to Wells Fargo and the lady was supposed to send off some paperwork and we still havent heard anything. If we have to, well get a lawyer. This is ridiculous, unprofessional and grotesque behavior.

      Business Response

      Date: 10/11/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, It has been over 15 days and by federal law Wells Fargo should have credited me back all the missing money which they have not. It was about 31,000$ in money stolen from fraud-lent charges. Anytime I try to call anyone on the phone about it they have no information. They said they tried to call me on the 29th and didn't have questions answered well I have proof that I did answer them on that day and call them myself. I am about to get a lawyer if they do not return my money that was stolen from me.

      Business Response

      Date: 10/17/2022

      Please see attached business response. 

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ************************* *************) have been a Wells Fargo Customer for over 30 Years. I am an upset customer and a resolution to this nightmare of having been a victim of online Zelle fraud. I need help getting my money back as we did not authorize or approve these Zelles.Recently my daughters account was a victim to ****************. We are frustrated with the Zelle fraud investigators concluding we approved these transactions and are blaming us. Why would we be calling to report this if this is something we approved. We are escalating this as we have exhausted ourselves and are getting no where. We reported the issue as we noted it. We shut down the account that had the issue. We closed all online access for my daughter *********************** so she no longer has any access until we can get this resolved.We have been hung up on several times with the Wells Fargo agents not calling us back and us to initiate a new call and spend more time on the phone. We have spent time with agents that fail to note the account when they say they have updated the account notes. Now I am taking badge numbers. I am promised a call within 24 hours today. I am very disappointed with Wells Fargo. I will have rethink who we will bank from moving forward as Wells Fargo is is claiming it does not see an issue with the online fraud that we have become a victim of. Well why are we reporting this as an issue.We have spent over 20 hours on with several calls and visits to the Bank to open up complaints and asking for assistance as we are missing $7,100 that we did not authorize in Zelle transactions. The perpetrators also attempted depositing fake checks into the accounts at the same time. Which were rejected. Wells Fargo has been in the news and now we are a victim. 7 News reported this in April 7, 2022. I will reach out to them as well. Wells Fargo quietly replaces money customers lost in huge Zelle scam.https://abc7news.com/wells-fargo-zelle-scam-calls-refund-can-you-get-scammed/1172246

      Business Response

      Date: 10/18/2022

      Please see the attached bank response.

      Customer Answer

      Date: 10/19/2022

       
      Complaint: 18167558

      I am rejecting this response because: Wells Fargo is not owning the issue and now suggesting I go after the criminals who robbed my account online from their bank. If I knew these people I would do that but this is online fraud. I have tweeted the issue and will do so everyday now until I get a response. We did not authorize these **** transfers and do not know these people and we did not try to deposit fake checks into our own accounts!


      Online Zelle fraud is real and withdrawn is beyond belief. Wells Fargo has been in the news enough and I was a devoted customer for over 35 years. ********************** has been in the news enough and I should have stopped banking with Wells Fargo a long time ago. 

      These could be Wells Fargo employees creating accounts and approving the transactions as we did not.

      https://www.nytimes.com/2020/02/21/business/wells-fargo-settlement.html

      https://abc7news.com/wells-fargo-zelle-scam-email-bank-of-america-refunds/11578818/

      https://www.cnn.com/2022/10/03/business/nightcap-zelle-fraud-******-investigation



      Sincerely,

      *************************

      Business Response

      Date: 11/02/2022

      Please see the attached Bank response.   

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to WF CRD SVC. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. WF CRD SVC you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!ACCOUNT NUMBER: **********

      Business Response

      Date: 10/14/2022

      Please see the attached business response. 

      Customer Answer

      Date: 10/17/2022

      WF CRD SVC
      PO BOX 14517
      **********, ** 50306


      Eslam Nady
      9890 ******************* H104
      ***** ** 33176

      October 17, 2022

      To Whom It May ************************************** notice is to inform you that you have unlawfully reported an alleged debt to my consumer report. Under the New Rule REGULATION F which took effect November 30 2021, You WF CRD SVC

      You have violated the ***** *******a and its new rule by parking this alleged debt on my consumer reports. Cease and Desist the reporting of this alleged Debt immediately or I will escalate this matter to taking legal action.

      I have not given you written permission to put anything on my credit profile 15 USC ****b2.

      You have no permissible purpose by law to contact third parties with my private or personal information. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. 1028A.

      You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability.

      I AM A LITIGIOUS CONSUMER I WILL NOT HESITATE TO TAKE LEGAL ACTION AGAINST WF CRD SVC.

      15 USC ****c(c) Ceasing communication

      If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt.

      I refuse to pay this alleged debt. Cease and Desist all collections activity regarding this alleged debt and PROMPTLY Delete it from all consumer reporting agencies that you have reported this inaccurate, incomplete, erroneous and misleading information to at once. 

      The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. 

      You and your inaccurate reporting have damaged my livelihood.

      15 U.S. Code ****s2 - Responsibilities of furnishers of information to consumer reporting agencies

      (a)DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION

      1) PROHIBITION

      (A)Reporting information with actual knowledge of errors

      A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Duty: a moral or legal obligation; a responsibility

      Accurate: correct in all details; exact.

      PROHIBITION: a law or regulation forbidding something

      15 USC **** s-2 Says you WF CRD SVC are a furnisher of information to a consumer reporting agency.

      You ARE PROHIBITED BY LAW to furnish inaccurate information 15 USC **** s-2 (a) (1) (A)

      15 U.S. Code ****s2

      (a)DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION

      1) PROHIBITION

      (B)Reporting information after notice and confirmation of errors 

      A person shall not furnish information relating to a consumer to any consumer reporting agency if

      (i) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and

      (ii) the information is, in fact, inaccurate.

      In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate.

      The continued reporting of this inaccurate information is a clear violation of the Law 15 USC **** s-2 of your responsibilities as a furnisher of information. 

      You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to Cure and DELETE This Erroneous, inaccurate account from my Consumer report.  

      YOU HAVE 10 Calendar days to DELETE THIS ACOOUNT FROM MY CONSUMER REPORTS! or I will take legal action for consumer law violation under 15 USC **** n, 15 USC **** o and 15 USC ****k.

      DELETE THE FOLLOWING ACCOUNT/S FROM YOUR RECORDS AND ALL CONSUMER REPORTING AGENCIES.

      Account #**********

      Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ ***** per violation for:

      1. Defamation of Character (per se)

      2. Negligent Enablement of Identity Fraud

      3. Fair Debt Collections Practices Act 15 USC ****g violations 

      4. Fair Credit Reporting Act 15USC **** violations for willful noncompliance - 616. Civil liability for willful noncompliance [15 U.S.C. ****n] 


      Thank you,
      *******************

      Business Response

      Date: 10/21/2022

      Please see attached bank response; enclosures have been forwarded to the customer.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      https://www.msn.com/en-us/money/markets/zelle-fraud-is-rising-and-banks-aren-t-coming-to-the-rescue/ar-AA12yTHD?cvid=eaea90b2ce0a4afca0840fcc1ad57618 I received a call from wells fargo with exactly that, I asked ********* to provide me with in me the reference number to their investigation with zelle. The bottom line is they don't give a c*** They provided NO information at all that indicated that they looked in tot he scam, not who's account it was sent to. They didn't trace the account, flag it, NOHTING, they provide you the service to use and if you get scammed, you're on your own, Plus they totally messed up my finances with a temporary credit, only o take it back and overdraw ones' account. I was originally out **** dollars, but now its **** plus the **** wells fargo cost me from over drafting my account. I wat an emailed report of their investigation so i can take to the police but they will not help.

      Business Response

      Date: 10/14/2022

      Please see the attached business response. 

    Wells Fargo is NOT a BBB Accredited Business.

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