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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,208 total complaints in the last 3 years.
    • 1,916 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      inaccurate information on consumer report from all three credit companies

      Business Response

      Date: 10/06/2022

      Please see attached bank response; enclosures have been forward to the customer.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a deposit of $250 to ***** ***************** for a procedure scheduled for 3/15/2022. The facility was permanently shutdown on Wednesday 3/9/2022. I submitted a claim through Wells Fargo and the claim was denied. I wasnt given a explanation as to why this claim was denied and services wasnt rendered. I am guaranteed a full refund of my deposit. This facility voided the proposed contract when it was permanently shutdown.

      Business Response

      Date: 10/06/2022

      Please see the attached Bank response.     

      Customer Answer

      Date: 10/07/2022

       
      Complaint: 18148866

      I am rejecting this response because:this facility is closed/shutdown (permanently). This surgeon (***************************) I was scheduled for is legally unable to practice therefore services was NOT rendered. I did not have my procedure performed as promised and there is NO way to schedule another procedure since this facility has been permanently shutdown. I understand a contract was signed prior to the facility being closed but the consumer should not be responsible for a service that wasnt rendered due to a signed contract. I should be credited my deposit of $250 and not penalized for the negligence of a company that closed and left their customers in limbo. 

      Sincerely,

      *****************************

      Business Response

      Date: 10/17/2022

      Please see attached bank response; enclosures have been forward to the customer.  

      Customer Answer

      Date: 10/17/2022

       
      Complaint: 18148866

      I am rejecting this response because:

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2 Sep 22 I was charged for a purchase I did not make with Amazon ($124.46) the issue was listed as closed on 13 Sep 22. Then on 29 Sept charges of $124.46 and $15.66 are pending against my checking account on a Debit card that was closed by WF. When I contacted WF fraud ***** they said there was little they could do. I have contacted the **************** Atty ******** ****** for resolution.

      Customer Answer

      Date: 09/30/2022

      ************
      I would like to inform you that I have contacted Amazon and found out that both charges are legitimate. I was originally charged a higher price for an item, but then the supplier had lowered the price of the item and therefore was charged the $124.46opposed to the original $154.00. Therefor this complaint has no more merit. Thank You for your time on this issue.
      Please feel free to contact me at the below listed information.

      ***************************

      (H) ************

      (C) ************
      14545 ***********

      ****, ** 98597

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have incurred 2 late fees with my Wells Fargo so far. The first one was waived because My online account wasn't set up and the online department had to do something on their end to unblock it. I asked for the second one to be waived that was incurred on 09/29 because the online banking had my account blocked due to reasons beyond my control. I had to be transferred to an online agent, who then deleted the account and had me redo it. It then went to trial deposits. I tried calling last night they were already closed. I am requesting that this late fee be waived and that my due date be changed to the last day of the month. I would appreciate someone reaching out to me as well. I am not very appreciative of being spoken to like I am illiterate or stupid like the first rep did when I spoke to her.

      Business Response

      Date: 10/11/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Father passed Away on October 3, 2021 and left my brother and I his stocks he has with Wells Fargo Financial Advisors.My (ex now) Step Mother, *******************************, received the Death Certificate and sent in all the required documents Wells Fargo stated they needed in late October or early November 2021 in order to get the trust account opened to distribute the funds to my brother and myself once the judge signed off on the Summary.February 23, 2021 - Order of ********************** issued by the judge March 18th - My Step Mother along with her daughter - ***************************** ****** who ******************************* named as ***** of ******** to assist with getting my fathers assets to us, went into ***************************** office, this is who ***** has a good relationship with, and faxed 22 pages of all the required documents that ***** was told by Estate Processing that they needed, while he was on the phone with them from his office. Keep in mind ****** had already sent these documents prior to them going to *****'s office.Since then - Wells Fargo Financial services continues to claim that they have not received the Letter of Authorization - which was part of what was faxed on March 18th. ****** along with her daughter *****, have faxed, sent and mailed several LOAs to get these funds distributed. There are probably a 1/2 dozen or so that have either been trashed or deleted.I called a couple times - on an aside- they are working from home dog barking, door opening and closing, kids yelling - but, because I am not "authorized" on the account they won't talk to me but they stated both times they were waiting for the LOAs - I believe one call was in May and another to Wells Fargo Estate Processing in June. On the June phone call they needed to speak to ****** so ****** called and they needed to verify that the new "trust" account that was opened was opened by her..........OK - that makes no sense June 9th - ****** receives another letter requesting another LOA from Wells Fargo

      Business Response

      Date: 10/12/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo fraudulently opened an account in my name as I slept at 4:17am, September 29, 2022. As I wake and check my emails, I quickly realize I will need to cancel my plans today so I can deal with this identity theft. I have now spent FIVE HOURS researching my situation. In conclusion, it appears this is an ongoing issue with Wells Fargo fraudulently opening accounts with peoples info without their request/permissions.I am furious about this invasion. Please help me with whatever resolutions are best for me and against this mega corp that keeps practicing as they choose whether it be settlement, adjusting my credit reports, no further contact, delete all my info that I never approved them to have, or more.Please help me.Thank you,***************************

      Business Response

      Date: 10/14/2022

      Please see the attached bank response.

      Customer Answer

      Date: 10/18/2022

       
      Complaint: 18146804

      I am rejecting this response because:

      I am extremely upset that this fraudulent acct has happened. From everything Ive read, Wells Fargo and/or their employees have a long history of fraudulently opening accounts without the so-called customer knowing. Especially ********************** employees (whether in office or outside of the office online) doing so due to employer pressure to meet certain numbers or possibly for incentives. 


      Also, why would Wells Fargo make it so easy to create an account?


      Wells Fargo replies to my complaint (making it look like some individual thief did this) by writing to me in a generic letter that states the account was opened online. If it was some individual thief, why would all my contact info have been added instead of the thiefs contact info? Yet, Wells Fargo has had my info, including my ss#, from a student loan many, many years ago. Why can these employees so easily access my info?


      I also wonder what an unknown thief would want with a deposit account

      Everything suggests the account was created for a purpose other than to steal money from me.


       I would like to see more action taken toward Wells Fargo for this common occurrence.


      Sincerely,

      ***************************

      Business Response

      Date: 10/24/2022

      Please see the attached business response. 

      Customer Answer

      Date: 10/28/2022

       
      Complaint: 18146804

      I am rejecting this response because:

      This is unacceptable for new, unauthorized personal accounts to be created by such a large company, and a publicly known common occurrence with Wells Fargo It is just absolutely unacceptable. 
      1.)  I am not the only one that this has happened to with Wells Fargo.
      2.)  This has been happening to other people for SEVERAL YEARS.
      3.). If Wells Fargo is calling this  identity theft by some unknown (or known) thief, WHY do they allow it to keep happening? Why can any unknown person so easily create an account in someone elses name? Why do they not have better security practices?

      And if this is, or is not, done internally at or by a Wells Fargo employee:
      1.) Why do they FINALLY send me a letter stating they will be closing my account at a later date instead of immediately when they were informed of the unauthorized account if they believe some unknown person stole my identity and created an account?!
      2.) Why do they say Weve completed our research and are ready to share our findings and then state We take all allegations regarding employee conduct seriously, and the issue has been escalated. We will research and review the complaint in detail and take action as necessary. Due to privacy concerns the outcome of the personnel matters is internal only???  Sounds as if they do not want to share findings if it is found to be internal in any form or fashion. And if it is internal OR an outside thief, why would < I > not be given ALL discovery info and facts behind < MY > personal and private information being stolen. If someone does something as low as to steal my identity, why should their basic info be protected from me?! Give me their name, address, place of employment at time of account created, ip info of theft, and ALL other discovered information. Why would this not be given to me? Or better yet, maybe obtained in a court system where it would be public information to warn others?
      3.) Why do I have to deal with a hassle of filling out identity theft repair kit when this may have been done internally or when it was done because Wells Fargo makes opening an account in someone else's name so easy? Its like a thief coming into your home, ransacking it, and leaving you to clean up THEIR mess.
      4.) Why would some unknown identity thief create an account using only my contact info instead of theirs?

      I want ALL my information deleted from Wells Fargo system so that an unknown employee will never have access to it. 

      I am STRONGLY sticking to the belief that something more needs to be done or SERIOUSLY looked into Wells Fargos services , practices, and employees. 

      Sincerely,

      ***************************

      Business Response

      Date: 11/02/2022

      Please see the attached Bank response.    

      Customer Answer

      Date: 11/06/2022

       
      Complaint: 18146804

      I am rejecting this response because:

            Each response from WF states Final Response which to me feels like an intimidating response to tell me that my anxiety, frustration, and fear from this matter is being silenced And ended.  It also states they have completed their findings.  Meaning they know everything. Yet I know nothing, but that it was an internal theft. 

           Im the one that was the victim (and many others).  Meaning there is a criminal in this scenario.  And WF holds the findings.  Yet Im being told I need to jump through more hoops to contact law enforcement and to obtain a subpoena to find out what happened? 

          

            They state they are intently focused on identifying and fixing issues, taking action to make things right, yet they allow this internal identity theft to happen year after year at their company. 

            I am not their customer.  A student loan was (?)sold to WF about 16 years ago for a short time.  So my very personal info was STILL in their system available for one of their criminal employees to access and steal. 

            When has strict guidelines and security policies ever stopped a thief. There should be security systems in place to keep most level of employees from being able to access very personal data such as a ss#. 

            It appears the only reason this particular internal thief wanted to illegally create an account in my name was to fulfill a quota required or needed for their position.  It was not to steal money.  But that can be the next level a thief may go to.


            This account was created 9/27/2022.  It was brought to my attention via email.  I noticed and responded asap, 9/29/2022, that I did not open this account.  I dont care if a hold or whatever was placed on it, the fact is it should have been immediately deleted not a month later after an investigation.

            Now, from no doing of my own, I am the one required to do a personal data request, go to law enforcement, get subpoenas, complete identity theft forms, contact credit reporting agencies, go through some sort of mediation(?) and keep replying to these WF responses within 5 days of it hitting my overwhelming amount of emails I receive every week.


            My overall response is still the same there needs to be something more done to Wells Fargo and for them to not get away with not doing enough to stop these fraudulent accounts from happening. 


      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several unsuccessful attempts to contact Wells Fargo Mortgage to have them check my credit reports and make certain my credit history is up to date and current with all three credit reporting agencies, Transunion, Experian, and Equifax. Once this is completed, I expect to receive free of charge and without any impact on my credit score from the inquiries or making certain the information is correct, a free copy from each credit reporting agency so I can verify my credit report is accurate and up to date.

      Business Response

      Date: 10/26/2022

      Please see attached response.

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo refuses to process payments checks mailed to their payment address Wells Fargo Card Services ******************************************* ************* checks for the entire balance have been sent within the last 3 weeks and Wells Fargo refuses to process the checks. Please assist me with this matter

      Business Response

      Date: 10/07/2022

      Please see the attached Bank response. 

      Customer Answer

      Date: 10/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I declare under penalty of FTC (under the laws of *****************, if executed outside of *****************) that the foregoing is true and correct to the best of my knowledge. Further I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.SC. ****. Additionally, these misstatements are punishable as perjury under 18 U.SC ****. These items found within my credit report is not related to any transaction that I made . I am alleging that a person or company - without my authorization - used my personal identifying information to apply for goods services, or money; and was successful in creating this account. This debt collector is in violation for putting this unknown account on my credit report. This has caused me suffer and its defamation of my character.Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP. I will also like your company to mail me via postal mail all the changes have been made or attempted to be made within 10 days of this complaint. I demand to be compensated as well for pain and suffering .

      Business Response

      Date: 10/12/2022

      Please see the attached bank response. 

      Customer Answer

      Date: 10/13/2022

       
      Complaint: 18143973

      I am rejecting this response because: NO VALIDATION WAS SENT LIKE I REQUESTED! I'LL BE SENDING A LETTER DIRECT TO WELLS FARGO


      Sincerely,

      *************************

      Business Response

      Date: 10/25/2022

      Please see the attached bank response;enclosures have been forwarded to the customer. 

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with Wells Fargo and in August informed them my phone and cards and pins were stolen they filed claims and never sent me new pins since they cat change them over the phone. Now because to many claims were filed they are closing my account and shut down my debit cards and refuse to help me get my money out of my account and none of this was my fault and also 2 nights ago they allowed **************************************************************************** Ontacted me about anything even though I have security measures set up on my accunt

      Business Response

      Date: 10/05/2022

      Please see attached bank response; enclosures have been forward to the customer. 

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