Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo Bank

  14 S Main St Aberdeen, SD 57401-4172

• 

  Wells Fargo

  4150 Southwest Dr Ste 125 Abilene, TX 79606-2286

• 

  Wells Fargo

  1795 Mars Hill Rd NW Acworth, GA 30101-4555

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  Wells Fargo

  300 1st Ave W Albany, OR 97321-2226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposited a Wells Fargo cashiers check into a Wells Fargo mobile bank account on 8/29 The Banks system had a glitch said it was deposited twice called Wells Fargo customer service they said the cashiers check was being returned to me received it back on 9/7 its a copy of the cashiers check thats says on it This is a legal copy of your check you can use it the same way you would the original Took it down to Wells Fargo to deposit it and it says it has been deposited already ******** manager gets on the phone for an hour and a half says she cant believe this happened its the banks fault buts its going to take 10 more days for them to investigate a mistake they made so I am out ***** that I need to pay my rent with its has 2 Wks already I try and call Wells Fargo customer service they give the run around the bank manager gives the run around why do I have to wait 2 more Wks for a mistake the bank made when I deposit cashiers checks all the time its a Wells Fargo cashiers check going into a Wells Fargo bank account the bank manager says call customer service they say only the bank branch can handle the problem its been 2 Wks my rent is late and no one cares

  Business Response

  Date: 10/02/2024

  Please see the attached Bank response.  

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a thorough investigation to determine if I was impacted by the recent settlement involving Wells Fargo. I have reason to believe that my accounts may have been affected, and I am also seeking compensation for any excessive fees that may have been charged.I have held the following accounts with Wells Fargo:Checking account ********************** card account (no longer active)Mortgage account (I was denied for a refinance in 2020)Estate account for my late mother's estate ( no longer active)In particular, I would like to address the mortgage refinance denial in 2020 and request a review to determine if I was unfairly impacted by Wells Fargo's practices at that time. Additionally, I am requesting compensation for any excessive fees that may have been charged on my accounts.Please let me know how I can proceed with this request and if there are any further steps required from my side.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,**** ****** ****************************** ACCT NUMBER **********

  Business Response

  Date: 09/27/2024

  Please see attached response. 

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22269300
  
  

  am writing to address several unresolved issues with my accounts. Despite my checking account being advertised as free, I have been charged monthly maintenance fees without any notification, which violates your disclosure obligations under U.S. banking regulations. Additionally, one of my deposit accounts was closed without informing me, further breaching your responsibility to notify customers of account changes. I request an immediate investigation and a refund for any improper fees, along with an explanation for the account closure.
  I also previously requested an investigation into my late mother's estate account, which has not been addressed in your response. Additionally, I was unjustifiably denied a home refinance, potentially violating the Equal Credit Opportunity Act (ECOA). Please provide the name and contact information of the person in the lending department who handled my refinance request, as well as those who verified the information in your prior responses.
  Furthermore, ****** G, the account manager assigned to my case, promised a response within days of our initial contact but took an additional week to follow up without any notice or explanation. Her unprofessional and unresponsive behavior is unacceptable, and I request her removal from this case. Please assign a new representative who will handle my concerns with care and diligence.
  As a customer of over 10 years, I am extremely disappointed in how my case has been managed. I plan to close my accounts once this investigation is complete. Wells Fargo has faced numerous lawsuits regarding improper account management, and I expect my concerns to be resolved in full compliance with consumer protection laws. If not, I will escalate the matter.
  I look forward to a timely resolution.
  Sincerely,
  **** ******
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/16/2024

  Please see attached response 

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my business account ending in 9625 I signed up for the account to be a safe place to do transactions for our family business. Daily payments have been unreliable by our payment processor and I reached out to Wells Fargo to understand their overdraft fees and they told me as long as the daily balance is positive by 9pm I will not be hit with an overdraft fee. I reached out to them and they reversed one fee prior to this conversation. Since then I have had $525 in overdraft fees, where they show transactions posted on the previous day that were not present the night before. With our tight margins the overdraft fees compounded a few times making the issue worse I was not budgeting for these fees.

  Business Response

  Date: 09/23/2024

  Please see the attached Bank response. 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22269257
  
  9/23/24
  

  Wells Fargo-
  

  I agree with your statement that as long as transactions are resolved by 9pm no overdraft fee should be assessed. This however is not what has happened with my account. I checked my balance nightly to ensure it was positive and if a payment came through that night and I did not receive a payment from a vendor I was automatically charged the $35 fee.This created more fees later on due to the thin margins I have been running trying to keep my family afloat amid a health crisis. 
  

  This is not right, there is an issue with your system. If I check my account nightly and it is positive at 9pm and I am getting these fees I reject your response. 
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 09/27/2024

  Please see attached bank response.

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22269257
  
  I am rejecting this response because:

  I was given guidance by a Wells Fargo associate that the balance in my account at 9pm via online banking will be used to determine overdraft fees. Your letter indicates you can charge overdraft fees regardless of this, previous ach payments will be charged overdraft fees not on their post date but when they were submitted.

  I appreciate the data you are putting in the letters to make them seem more formal but they are not addressing concerns.

  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Choice Select ********** in regards to my anniversary bonus. However, the credit was never reflected in my account. When I inquired about the matter, the associate from Wells Fargos gave me an attitude about it on the phone and was unable to assist me. The email is question is stated below, quote :****** BONUS POINTS FOR YOUR ANNIVERSARY Where will the points from your annual account anniversary take you? Celebrate today!As a valued Choice Privileges Select Mastercard cardholder, we want to congratulate you on an amazing year of travel, shopping, and earning points that can be used on your next weekend escape and other rewards. More amazing is on the way, including another ****** bonus points with every year that passes.1 Thank you again for your continued loyalty! 1. You will earn ****** points (your anniversary bonus points) each 12 month period (an anniversary year) that your card account remains open, not delinquent, and not in default at the time the award is issued. Your anniversary year begins on your account open date (your anniversary date) and ends on the day prior to your next anniversary date. For example, if your account anniversary date is November 28, your account anniversary year will end on November 27 each year. Your anniversary bonus will appear as pending on your anniversary date and will be redeemable within seven days after your anniversary date.

  Business Response

  Date: 09/18/2024

  Please see attached bank response; enclosures have been forward to the customer. 

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were two checks (five hundred dollars each) that were cashed from my checking account. However, these checks were written in October of 2019. I had not authorized these checks to come out from my account 5 years later.

  Business Response

  Date: 09/13/2024

  Please see the attached Bank response. 

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2024, unknown information was accessed by bad actors committing a fraudulent act through the use of a VPN that was able to access the Veteran's smartphone. The act was committed against a 100% disabled combat veteran and was immediately reported to Wells Fargo by the Veteran and the Veterans Caretaker as fraudulent. Without follow up, Wells Fargo sent a letter dated September 02, 2024, stating, We found that no fraud occurred, or that the transactions were authorized. This is a false statement because fraud did occur, as was reported to the *** IC3 and the *** on September 17, 2024, and the transactions were never authorized." Two transactions of $5092.82 and $1271.02 respectively were processed by Wells Fargo after they were reported as a fraud. Wells Fargo states in their letter of September 2nd, Based on our research, we found that you gave authority to the person or business that made the transactions in question. These transactions were not authorized and no authority was given by the Veteran and no persons or businesses known by the Veteran benefited from this fraud. It seems that the ability to "retrieve" funds was part of Wells Fargo's classification process and was a factor in their determination that this was a non-fraudulent transaction. These actions by Wells Fargo are at a minimum unethical and may be illegal actions taken against the Veteran, and it seems the determination by Wells Fargo was not solely based on the merit of the fraud itself. Wells Fargo continues to cause pain and suffering to the Veteran and his family by denying these were fraudulent transactions and this is a disturbing sequence of events that may have widespread ramifications for other vulnerable populations. A credit of $6363.84 is immediately warranted as Wells Fargo continues to cause psychological distress to the Veteran and his family.

  Business Response

  Date: 10/30/2024

  Please see the attached bank response. Any referenced enclosures have been sent to our customer.  

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22266608
  
  I am rejecting this response because:

  Wells Fargo has negatively affected the health and welfare of this consumer and placed an undue burden on the Veteran and his family and has failed to address the fraudulent activity on the 100% Disabled Veteran's credit account that is now causing further harm by affecting the Veteran's ability to secure amiable loan terms by negatively impacting the Veteran's credit report and is forcing the Veteran to make payments on "purchases" that were not authorized by the Veteran. There are several patently false statements in Wells Fargo's response that must be addressed. Wells Fargo is aware of the scam that was involved in this case, has a history of relevant class action lawsuits litigated against the Company, and Wells Fargo has recently sent notice of a significant update to their Electronic Funds Transfer (EFT) policies in order to place more responsibility on the consumer and better protect the Company from litigation. Regardless, these policies have not yet been implemented. Wells Fargo has been involved in many relevant class action lawsuits due to the Company's failure to reimburse fraud victims. This Veteran intends to take independent civil legal action against Wells Fargo that will seek full reimbursement for unauthorized use of the Veteran's credit account as well as other damages that will include the harm, pain, and suffering that Wells Fargo has caused the Veteran and his family during this trying time. The Veteran also intends to seek criminal charges including including but not limited to usury and other relevant consumer laws that the Veteran and his Counsel believe Wells Fargo has committed since the Veteran and his Caretaker responsibly and promptly reported the fraudulent activity in a timely manner to Wells Fargo. The Veteran has made every attempt to resolve this issue without burdening the legal system, yet Wells Fargo continues to place unwarranted blame on the Veteran and cause harm to the Veteran and his family. Wells Fargo must be held accountable for the damage and harm they have caused to this Veteran and his family.

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/9/2024 plus other dates Giving overdraft charges and the way their system is set up to charge these fees I checked my account at 11:50pm added money to my account to make sure that i had enough to cover the overdraft of the 2 payments and checked account in the morning and seen I was charged for the 2 payments I made good for they said that because another payment came in (after the required time for the ***** period) that I was still at a negative for the other 2 l made good for

  Business Response

  Date: 09/12/2024

  Please see the attached bank response. 

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car loan from Wells Fargo and after they went through that huge lawsuit for fraud, I stop paying on my notes. They ended up closing my account and paying off the balance and they wrote it up as a gift because I received a tax form balance of almost $4000 from the *** Because they wrote that up as like $16,000 in earnings on my end so I reached out to them wanting the title of the vehicle and they will not work with me. I cant get anywhere with anybody. They basically treating me like I dont exist all Im looking for is the title to my car that isnt good standings on my credit. It says the loan is paid off . I paid the *** off and now I just want the title to the vehicle. Its a 2007 ******** Escalade thank you so much for trying to help hope to resolve this matter. Much appreciated.

  Business Response

  Date: 09/18/2024

  Please see the attached Bank response.      

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get ****************** a subsidiary of wells Fargo to distribute my my deceased moms' funds I have complied jumped through fire notarized documents to the fees of over 200$ they change stories lie and the latest is to tell me to fill out the office use only portion of the letter of authorization I have turned every piece of paperwork in and still no money

  Business Response

  Date: 10/18/2024

  Please see the attached Bank response. 

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22265297
  
  I am rejecting this response because:  ******* B is correct eventually the funds were distributed but he failed to include the actions that set forth this complaint in the first place.  The staff at First clearing were first contacted by meat the end of May I called for assistance in the process.  I got an e mail with a packet, and he stated I needed to go to probate court and get a testamentary letter there is no way around this. I hardly understood him he spoke fast strong accent and was not very helpful.  I took a day off work to go to the court but was confused and got nowhere.  I found out much later that I did not need to go to probate court it was a and/ or a small estate affidavit depending on the amount of the distribution.   I started the paperwork writing TTE behind my name as instructed by Wells Fargo everywhere I wrote my name as I am one of 3 trustees to the estate. My paperwork was rejected because I wrote *** behind my name they said as this account the *** I was first working on was not in the trust. It was also rejected because during my time filling out the packet, I called multiple times for help one time asking about some of the paperwork 3 pages exactly and was told it did not pertain to me so those 3 pages I was not to worry about. I excluded them when returning the packet, it was rejected because I did not return the three empty pages with the packet. I was also told that this process would be difficult because my mom did not list any beneficiaries. This is odd as my mom banked with Wells Fargo and had a financial advisor whom she listened to. Come to find out this was lie as this type of account defaults to the spouse and if the spouse is deceased it automatically defaults to the children,so we were the beneficiaries.   June 13th, I forwarded my e mails to my trust attorney whom I paid out of pocket to help me with and through his efforts he also got nowhere in the collection of the distribution.   During this time, I had opened an inherited *** account as I was told I could not under any circumstances get my portion unless I opened this account with **********************, so I spent an hour doing this with ***** ********* only to find out later this is not the only option. So,each time my packet was rejected, and it was rejected so many times it was a 5-7 business day waiting period and then an additional 35-day processing waiting period that started over each rejection. My paperwork was rejected again because the dates on the forms not the notarized forms but in general were not all on the same day. Since the packet was a lot, I would fill out half or so then a day later some more but my dates on the notary's lined up. My frustration was such that I would call after sending them a file they needed clearly don't know why I was resending this or anything unless they misplaced it and the person would say they only got 1 pdf  yet I would double check my PDF before sending it and they were both there. So, it would be rejected. Most rejections came on the 7th day at 230pm east coast time so since they closed at 3PM PSD I was dead in the water. I got so frustrated I went into the local branch and asked for help from the branch manager. She got involved helping me wonderful woman named *****.  ***** also got the run around multiple times they were clear (****** staff) in saying the payment would be expedited as long as the paperwork was turned in that day. ***** e mailed my packet.   In this interaction I was told I only needed the letter of authorization, but ***** was told I needed the LOA child beneficiary claim form a notarized jurat one more item, seeing I was told I only needed 1 LOA of paperwork then she was told I needed 3 pieces of paperwork all in the same breath she would question them.She asked ****** that afternoon if ******** turn in all this you are asking will you expedite the funds to her ****** according to the supervisor ***** said Yes it will be 3-5 days but yes,we will expedite the funds, NOT we will try but yes, we will. The following week I followed up with the estate **** and spoke to **** who is so rude, and he informed me they will not expedite the funds this only happens when a mistake is made by them. I told him you cant go back on your word...I went straight to ***** who then called First Clearing and we were told that the transmission/correspondence of August 22nd it was a Thursday between her and ****** could not be found It was lost or erased but not available. My conversation with **** was on august 27th this was the following Tuesday. ***** filed a complaint with her district manager.  I was asked in an email to turn in a letter of authorization again like the 5th time I downloaded the form off the Wells Fargo site and filled it out and it was rejected because **** an estate **** employee said I didnt put my mom's account number on the form I told him it did not ask for the account number anywhere on the form and in using the small estate  affidavit they had the account number, he said it would be rejected because I should have put the account number in the box that said FOR OFFICE USE ONLY  I said thats your job and had  I done  that you would have rejected for me putting it in this box.  I cant win.  ***** spoke to ***** and ****** and ***.  *** stated he was a supervisor but come to find out he was only a Team leader.  I found this out the following week when calling again.  Not one time in the June to September-October process did one person call me back and I asked for supervisors over and over to call me back.  I was rejected then again when I spoke to a gal who said my small estate affidavit did not have the California probate maximum amount allowed for using this form.  The first small estate affidavit did but the second one didnt.  This was another blow to me. 
  In the second account I would call and ask for help such as (spoke to *****) asking do I put the estate of ***** Bareilles or ***** Bareilles) she said estate of ***** Bareilles it was rejected because I followed her instructions and I was only to put ***** Bareilles and I had to open another account but was given the wrong type of account to open so I had to open yet another account for this distribution.  Two different accounts.  I believe it was September 12th I had my first call from ******* ***** escalation **** manager at the executive level of Wells Fargo back east calling to Apologize for what I have been through and to let me know he was going to try and help me get the money from the first account we are now working on over 4 months of me trying for distribution.  He was filled in by me on the ongoings of the issues and dedicated himself to the complaint. He was very helpful, and my funds were distributed on 09/19 on the first account.  But the second account I was right back to square one.  He failed to return phone calls and when I did reach him his response was always theres a lot of moving parts, he eventually stopped correspondence with me, and I received a call from ******* ***** who had no idea what the back story was but I filled her in and she was awesome and helpful only I had to open yet another account at **********************.  She could not believe what I had told her and was very apologetic.  I finally felt the need to get tough and tell I am moving forward with my complaint and will try to go to litigation for the stress, lies, mishandling, the fact that legally laws have been broken considering there is obviously no supervision of the staff at First Clearing by a licensed financial advisor and for the loss of transmissions between ***** and ****** and all the other problems I have endured.  She followed through and Friday I was to be funded but the money never came.  At 230pm I called her, and she was out of the building I then e-mailed ******** and told her I am donethen the funds arrived within seconds. 
  Seemed easy with no moving parts to fund my account after all the stuff I was told beforehand.  I then received a sarcastic e mail from ******** in which I responded with truthfulness and frankness.  I have included all those e mails in a prior e mail. 
  
  Had I owned a home I would have lost it for not paying the mortgage.  It is by the ***** of my friends that I kept my head above water. The further you get behind the harder it is to catch up.  I had to pay people back what I owed them each time I got a distribution.   Always leaving me with a lot less had I just been paid on time so I could keep my finances in order.  This is not chronologically in order 100% but it is the best I could do, and these are all on a recorded transmission. 
  
  Paid on first account 9/19
  It took over 4 months.
  October 1st my sister wrote e mail to ******** I piggy backed it with more details then there were 14 e mails to ********.
  
  I got a call from ******* ***** (*****) escalation person from the executive branch of Wells Fargo he had received a complaint and wanted to help me seemed very honest nice and apologetic over and over apologizing.  He told me to not answer e mails any more from First clearing.  He actually helped me get the funds from the first account but when it came to the second account the brokerage account he dropped the ball and stopped returning calls and when I did get him on the line he would say things like Theres a lot of moving parts to this process  which is funny because when I got so mad that I said I am done I'm calling an attorney and suing you guys the money ended up in my account in seconds.  This account took a long time to fund, and I ended up in correspondence with the director of the estate **** ******** who pawned me off to ******* ***** who again repeatedly apologized and had me open another account which was funded the following Friday.   I told ******* I want the money to be liquid its the least they could do but when the money was to arrive it didn't, and this was a Friday at 230 when I emailed ******** who got in touch with ******* who had gone home early who then called the process manage who funded my account instantly.  So, I had to fight again after multiple conversations stating it would happen. 
  
  Many other horrible things happened during this encounter with First ClearingI was hung up on, close to 3pm, I was mocked, I was spoken to like a child, I was lied to, I was made to feel like the money was theirs not mine, and I was belittled all repeatedly.  
  
  Sincerely,
  
  ******** Bareilles

  Business Response

  Date: 01/02/2025

  Please see the attached business response. 

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22265297
  
  I am rejecting this response because:  Wells Fargo has omitted the wrong doings that were committed on their behalf and have made themselves look like they partake in a fair and honest manner which is not the case.  Lack of Financial advisor supervision was evident throughout the process as well as misinformation regarding the opening of accounts and the process of paperwork needed by never providing the "either/or" option of necessary requirements of probate court or small estate affidavit.  Furthermore, having the staff of the estate **** mock me by making me feel incompetent by stating that I should have placed the account number (on the downloaded ********************** form) in the "for office use only box" was inexcusable resulting in another rejection of assets and another 5-7 day waiting period for processing and another 3-5 days of issuing the funds.  Also, I was told my mom had no beneficiaries regarding the first account 8779 therefore causing this process to be delayed only to find out this was not true.  The misplacement of transmissions between ****** and ***** the Wells Fargo representative dating August 22, 2024, and the transmissions were no longer there on August 27th when we followed up ***** and me.  Never one time was a call from a supervisor or staff member returned to me specifically ***** who promised and *** who promised nor did any supervisor attempt a phone call back to me from the estate **** at first clearing.  This response from Wells Fargo is typical of the prior responses only documenting the information needed to make themselves look without wrongdoing.  I do not accept this response.  
  
  Sincerely,
  
  ******** Bareilles

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with wells fargo 10+ years, they have gotten better with their fees, due to law suties and changes in the federal banks, but they are now charging $10 monthly services fees for not having direct deposits. I have 2 account both are used very often, direct deposit transfers or walk in deposits happen all month. The man I spoke to first ***** could only reverse 2 fees, when there were 3 fees, I asked to speak to management or floor supervisor I was transferred to ********. He only reiterated what ***** said, I asked him if he was a manger or a floor supervisor. He said no. I asked him to please transfer me to someone who has the power to help me. He said he was the highest level of support I could receive and refused. He said he could how ever reach out to corporate to reach out to me and that would take 2-3 days. He was condescending and some what arrogant, with no true nature to help me from the moment he got on the call. He wasn't paying attention he asked me for my name twice. These calls are recorded. If Navy Federal doesn't charge you service fees regardless of balance etc. why should Wells Fargo? Seems a little fraudulent. You might ask why fight 3 service fees? its just $30, but its just not me, its millions of customer who go through these meaning millions of dollars for these banks.

  Business Response

  Date: 09/18/2024

  Please see the attached Bank response.