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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Ecommerce

JustAnswer
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2024.  Complaints on file state concerns with membership subscription.

    Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
    Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
    Top FAQs
    Membership
    Payments/Billing


    Read more

Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8,368 total complaints in the last 3 years.
    • 2,607 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money owed Cannot speak to anybody willing, or capable of telling me my cancellation date. Phone answer says I am not a member , but NOBODY seems to be able to tell me when I cancelled or explain why I am still being charged $28 a month. Help!!

      Business Response

      Date: 08/24/2023

      Hello *****,


      We hear you and will be happy to resolve this concern.  I found that your membership was cancelled on 8/15/2023 due to a payment failure.  The billing retry feature was turned off when you contacted our customer care center.  You will not incur further charges unless you post a new question on the site.

      I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a legal real estate question answered. I saw an ad online that you could sign up for a trial for $5 and would not be charged the monthly fee as long as you canceled your subscription before the trial period was over. I asked two questions and was charged the trial fee of $5. I cancelled the subscription right after I asked my TWO questions. I was then charged $46. I called JustAnswer to complain and was told that I signed up for a subscription. I tried to explain that I was just signing up for the trial that cost $5. All ******* could tell me was I signed up for a subscription. If I had known they were going to vharge me over $50 just to ask two questions, I NEVER would have contacted them. I could have gotten a FREE consultation from an attorney's office. VERY disappointed in this false advertising!

      Business Response

      Date: 08/24/2023

      Hello ***,


      We are committed to doing right by our customers, so we would like to resolve this by providing a refund.  I have refunded the $46 membership payment for you.  You should see the funds on your end in 3-5 business days.

      I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

       

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

      Customer Answer

      Date: 08/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went onto their website because it says you can connect with a Lawyer for $2. When you start the chat, the representative states the same. When you go to the form, it is designed to be misleading and does not clearly show a summary of charges for you to ask your question and get an answer. I was charged the stated $2 and then an additional $66 without proper disclosure. This company hides behind shady web design and legal loopholes to take advantage of people in need. Their representative clearly states you will only be charged $2 and then the website design hides the actual fees. Unethical misdirection is not okay and when I called the company out on this practice, they still refused to refund my money.

      Business Response

      Date: 08/24/2023

      Hello ****,


      Your happiness is our priority, so we apologize that we fell short. I have refunded the $66 membership payment for you.  You should see the funds on your end in 3-5 business days.

      I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

       

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

    • Initial Complaint

      Date:08/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was attempting to resolve an issue with my Linkedin account and this site came up indicating that they could help for $1. I input my credit card and then I was charged an additional $46 indicating that I signed up for a monthly service fee of $46. This is a bait and switch scam - this hidden fee and enrollment was deceptive and not transparent. I indicated my concern by email, but all they did was cancel future $46 monthly charges and did not reimburse the charge I did not authorize. I am going to dispute the charge with **************** if not refunded immediately.

      Business Response

      Date: 08/23/2023

      Hello *****,


      We'd like to resolve this for you ASAP. I have refunded the $46 membership payment for you.  You should see the funds on your end in 3-5 business days.

      I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

       

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

      Customer Answer

      Date: 08/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 5 dollars for a question I had about a problem concerning my oral health. I got a good answer and I trust the doctor was legit. The service was fast and he was assuring that I had no serious problem. The REAL problem is that I was charged 46 dollars for a membership I DID NOT want when I was told it was ONLY 5 dollars to speak with a doctor. I should not have to pay nearly fifty bucks to get just 10 minutes with a doctor! I was told I'd only be paying the 5 dollars.

      Business Response

      Date: 08/23/2023

      Hello ******,


      We understand your concern and would like to resolve this to your satisfaction. I have refunded the $46 membership payment for you. The payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized.

      I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

       

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JustAnswer charged my credit card $5 which they said would be refundable and $40. I did not know what the $40 fee was. I canceled my "membership" immediately after I got one response about the problem I was having with my clothes washer. I never requested a membership and do not want one. The information was misleading in my opinion.

      Business Response

      Date: 08/23/2023

      Hello ****,


      Customer satisfaction is very important to us, so I am happy to help make this right. I have refunded the $40 membership payment for you.  You should see the funds on your end in 3-5 business days.

      I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

       

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

      Customer Answer

      Date: 08/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug. 12, 2023 I asked Just Answer "Expert" to give me an idea of the value of a painting. They said it was a $5.00 fee for me to talk with an expert. I said that was ok and charged my credit card. I just received my credit card statement and they charged me $65. I didn't sign up for anything. I want my $60 back.

      Business Response

      Date: 08/23/2023

      Hello ******,

      Customer satisfaction is very important to us, so I am happy to help make this right. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

      Customer Answer

      Date: 08/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the just ask for $5 only and it asked for a one time $5 fee nothing else popped up at all. Then it charged my card for $ 39.

      Business Response

      Date: 08/23/2023

      Hello ********,

      I want to rectify this concern for you. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without authorization they deducted **** from checking account No ides who they are ir do I want to do business with scammers

      Business Response

      Date: 08/23/2023

      Hello *******,

      Thank you for reaching out to us and we'd like to assist you with the refund. 

      Unfortunately, we were not able to locate a transaction using the email address and phone number you provided us. With that said, you can help me to locate this account by providing some additional information - any and all of which will be useful:

      - Other email addresses you may have used
      - Other phone number
      - The order number from the question you asked, if it's available
      - The first 6 digits and the last 4 digits of the card being charged.  We do not need the whole number.
      - Your PayPal email address if you are being charged through PayPal

      We look forward to your reply.

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged an additional $60 when the site CLAIMED to only charge me $5.

      Business Response

      Date: 08/23/2023

      Hello *****,

      We understand your concern, and are happy to look into this. 

      I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

      Please let us know if we can assist you further.

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

    JustAnswer is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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