Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,017 Customer Reviews
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Review fromMike C
Date: 08/28/2025
5 starsI was locked out of a brand new Mac book pro because I forgot my passwords. They were a super great help in getting back in. I thought I could login with my finger print and did not write down the password, big mistake on my part. They were very professional and knowledgeable. I highly recommend them to anyone having any issues.Review fromDavid R
Date: 08/28/2025
5 stars***** is the best. He knew what the problem was and I was able fix my daughters dryer unit.Review fromSandy C
Date: 08/28/2025
5 starsExcellent experience. Highly reccomend *********** B **** very thorough with answer. Thank you!Review fromSuzanne M
Date: 08/28/2025
5 starsVery helpful! Great response and assistance with my question, Very quick time to respond!Review fromBeatrice H
Date: 08/28/2025
5 starsI Would Remend Just Answer To My Family And FriendsReview fromJimmy S
Date: 08/27/2025
1 starThis company has a site that makes you believe you are renewing your ***** membership. I had been in the hospital numerous times and my ***** membership had expired. I am 77 years old and had entered renewing my expired ****** membership and this company came up. I believed I was renewing my membership and ended up entering my information. Before I knew what was going on my credit card had been charged $49.00 dollars. I contacted the company immediately requesting a refund and they refused. This company is deceptive and unethical!
JustAnswer
Date: 08/28/2025
Hello *****, Thank you for your review. We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: ********************************************************************************************************* *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.Ive issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to **************** JustAnswer ************* ********************************** or ************Review fromKimberly N
Date: 08/27/2025
1 starIf I could leave a negative 100 review stars that still wouldn't be enough. These people are underhanded, unscrupulous, unethical, heartless SCAMMERS. I was completely and utterly scammed out of $43. I was told there was a one-time completely refundable fee of $5 period. I've read reviews where others were charged various amounts for a "monthly subscription fee" but all were charged the "one time $5" fee. How many of us have to be taken advantage of before someone will stand up for all of us, say this is wrong and it's going to stop! Now. Today. Let's be honest. Each and every one of us trusted these people to help us. Obviously that's why we contacted them. Because we each had a problem or concern we needed help with. Not to be lied to and taken advantage of. Ok. Maybe not the definition of lie but shady practices and the fine print being buried in paragraph after paragraph. Yes I spoke with my bank, cancelled my debit card and began the paperwork to get my money back. What I really want besides my money back is for these shady people to have to repay each and every person they took advantage of.JustAnswer
Date: 08/28/2025
Hello ********, Thank you for letting us know. Were here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: ********************************************************************************************************* *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.The membership charge has been refunded, and Ive ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact ************** JustAnswer ************* ********************************** or ************Review fromNancy M
Date: 08/27/2025
5 starsAngelo was awesome! I am going to use his advice and get this problem squared away.
I am almost positive I got away a lot cheaper than if I had to make an appointment with a lawyer, miss work, and get charged a Huge bill.
Thank You So Much Angelo!
Nancy MReview fromNatasha P
Date: 08/27/2025
5 starsI am super pleased with everything, thank you so much!Review fromMary M
Date: 08/27/2025
1 starThis is a scam! I am so upset. I was ask for my bank info to pay $5 but was charged $40. The extra $35 that was taken needed to go to my copay for Dr. ***** later today. My bank gave me number to call for a refund. The lady told me it is nonrefundable. But she would not let me speak to supervisor.JustAnswer
Date: 08/27/2025
Hello ****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************
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