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Business Profile

Ecommerce

JustAnswer
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

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JustAnswer has 2 locations, listed below.

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    Customer Review Ratings

    3.68

    Average of 9,020 Customer Reviews

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    Review Details

    • Yiming T

      Date: 08/27/2025

      ******* *** is very knowledgeable, patient and nice, I will definitely go back to her every time I need help.

    • Jocelyn V

      Date: 08/27/2025

      Vet was very informative and eased my mind and helped me treat my concern with my dog.

    • Eugenia R

      Date: 08/27/2025

      WAS VERY FRIENDLY AND HELPFUL. TOOK MY QUESTIONS VERY SERIOUSLY. THANK YOU ***** FOR YOUR TIME IN THIS MATTER SINCERELY, ******* / ****** ********

    • Peg S

      Date: 08/27/2025

      Although the problem my cat has needs more attention, Just Answer really helped us. She gave us answers that really makes a lot of sense. We moved recently to the area and helping us feel less confused about my cats behavior and Simpsons. Im very happy that this place exists and gave us some basic answers to our concerns.

    • Ellie P

      Date: 08/27/2025

      Always a great experience. ***** is alway helpful and quick to respond.

    • Nancy M

      Date: 08/27/2025

      Angelo was awesome! I am going to use his advice and get this problem squared away.
      I am almost positive I got away a lot cheaper than if I had to make an appointment with a lawyer, miss work, and get charged a Huge bill.
      Thank You So Much Angelo!
      Nancy M

    • Natasha P

      Date: 08/27/2025

      I am super pleased with everything, thank you so much!

    • Mary M

      Date: 08/27/2025

      This is a scam! I am so upset. I was ask for my bank info to pay $5 but was charged $40. The extra $35 that was taken needed to go to my copay for Dr. ***** later today. My bank gave me number to call for a refund. The lady told me it is nonrefundable. But she would not let me speak to supervisor.

      JustAnswer

      Date: 08/27/2025

      Hello ****,

      Thank you for contacting JustAnswer.

      We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 

      As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

      I assure you that moving forward you will not see any recurring membership charges.

      If I can be of further assistance, please let me know.

      Best regards,

      ******, JA Customer Care 
      ************************************************************* ************

    • Iraj S

      Date: 08/27/2025

      Thank you. All is fine now. The only thing I think was the question is: I thought the requirement was $5. but I was charged $50.!

    • mike k

      Date: 08/27/2025

      Was great and very professional!! Would highly recommend to solve your problems.

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