Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,017 Customer Reviews
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Review fromJanae D
Date: 09/10/2022
1 starBad service. Im trying to cancel my membership but I dont know how
JustAnswer
Date: 09/13/2022
Hello *****,I found that you successfully turned off renewal of your membership on September 5th. You can continue to ask free questions on the site in over 100 categories through the end of the billing period, October 3rd. See how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc.You can use this link to manage your membership settings, turning it off and then back on as you need it: https://my-secure.justanswer.com/managepearlunlimited If you need help with anything else, please feel free to contact me using the information provided below.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromDavid L
Date: 09/09/2022
5 starsI received a CD11 notice from the *** basically telling me that all my calculations concerning Standard Deductions and Solar Tax Credits were wrong. I somehow negotiated my way to JustAnswer, where '****' advised me in ways that eventually led me to a final resolution with the *** through a local CPA. Thanks, **** and thanks ********.JustAnswer
Date: 09/12/2022
You're welcome! Let us know if you have questions in the future.Review fromVan V
Date: 09/09/2022
1 starAs with other complaints Im reading, I had an medical issue that I needed immediate attention, so went online to try and get an answer asap. Just Answer was the first hit and I typed in my question thinking they would answer, but then popped up a sign in agreement, I understood it to be $2 for this question, and a membership I could cancel anytime. I got charged $2 plus $66 for the month. Within hours I contacted them to cancel. A $68 mistake. This is how they make their money. I hope others dont make the same mistake I did.JustAnswer
Date: 09/13/2022
Hello Van,We understand your concern and would like to resolve this to your satisfaction. I can imagine how stressful the medical issue was, and then on top of that, getting an unexpected charge. I have refunded the $66 membership payment for you. You should see the funds on your end in 3-5 business days. Please feel free to contact me if you have further concerns.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromDavid S
Date: 09/09/2022
1 starWas told there was a $1 subscription fee then was charged an additional $46 membership fee. I would have never entertained the idea of paying $47 for their service. Contacted customer service and they said i could not get a refund literally 15 minutes after signing up. I can't imagine how many people that this has happend to unknowingly.They weren't upfront about all their charges on the website. And customer service only offered me $1 back. I was supposed to get a call back from a supervisor but that never happened.JustAnswer
Date: 09/13/2022
Hello *****,Customer satisfaction is very important to us, so I am happy to help make this right. I wasn't able to locate an account with the email address that you provided so please reach out to me using the contact information below. I hope to hear from you soon!Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromTara H.
Date: 09/09/2022
1 star1) I authorized $5, for an answer to my question from an expert. $28 was authorized, and my credit card company texted me seconds after I hit purchase - a charge from this company was immediately flagged as fraudulent.2) The answer I received had nothing to do with the question I asked. When I clarified my question, I received paragraphical text messages, apologizing that they didnt give me the answer I wanted- unrelated to my question.Dont pay for a bot system to assign an anonymous expert to ****** things for you, and deliver info you already have access to.JustAnswer
Date: 09/13/2022
Hello ****,Thank you for giving us the opportunity to assist with your concern today. We're very sorry that we didn't meet your expectations. I have submitted your question page to our Expert ******************** so that they can address the issues you have raised. I see that your $28 payment was cancelled. Since the funds were never captured the transaction will just disappear from your account.If you need further assistance please feel free to contact me at your earliest convenience.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromScott C
Date: 09/09/2022
1 starI needed help with an app for my glucose meter. ******************** directed me to JustAnswer.com.JustAnswer tried to scam me as I expected. **************** has confirmed it. Their attemptt to charge me $1 and $46 was nothing short of attempted theft.Now they are spamming me with emails saying I didn't understand their website. I know exactly what happened in chat, on the website, in text, via phone with ***************** and in chat with ***************** Every single one of those people lied to me.They first wanted a refundable $1. I made the mistake of giving my credit card info and phone number. I briefly went to another chat with a alleged tech person. He told me to get the app from a ***.com. I did and they wanted $59 for the app. Then I was bounced to a JustAnswer page where they wanted $39. I t old the alleged tech person that told the alleged tech person that they were scamming me and terminated the chat.I ti then began to get texts the alleged tech person. I never told them they could text me privately. He again advised me to go to ***.com and told me how they had a high BBB rating. I eventually told him I was being scammed. I ended the chat, blocked them and reported it. Note that the $39 page locked me there and I had to close my browser. A call to Americsn Express revealed that they were indeed charging me $1 and $46. I have no idea where they got $46. Both transactions were stopped and **************** will investigate. I subsequently called and used chat with JustAnswer ***************** They lied about closing my account, deleting my credit card, and that I would not be charged.As already mentioned, they have now been spamming me via email for days.So sorry for the length of this. The scam lasted hours. Do not use this website unless you want to have money stolen from you !!JustAnswer
Date: 09/13/2022
Hello *****,Your happiness is our priority, so we apologize that we fell short. I can confirm that your account has been closed and that your credit card information was deleted. You should not be getting any further emails or text messages. I hope that all of your concerns have been addressed, but I am here for you if you need further assistance.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromBrittany F
Date: 09/07/2022
5 starsThis service is wonderful. Of course the answers have to remain unspecific without knowing every detail about your particular situation, but considering that, they make it quick and easy to get legal information. They are as personable to your situation as possible with the limited time and information they have to review your case. I appreciate them very much and would recommend to anyone who is in a bind and needs quick access to legal support.JustAnswer
Date: 09/12/2022
Awesome to hear! We appreciate the recommendation.Review fromLynette H
Date: 09/07/2022
5 starsThank you for your prompt response and help. Even though my issue was not able to be fixed by you you gave me the information I needed to get the repair started.JustAnswer
Date: 09/12/2022
I am glad the JustAnswer was able to assist in some way. Good luck fixing your item. Let us know if you have follow up questions.Review fromTracey M
Date: 09/07/2022
5 starsJust Answer is great! So many r times I needed a second opinion and there are there 24/7 to help. Its nice to have a professional opinion anytime you need one.JustAnswer
Date: 09/12/2022
Appreciate you sharing your feedback!Review fromLeigh F
Date: 09/07/2022
5 starsDr ******* was fabulous. She held my hand and gave advice through a tough holiday weekend after my dog got into our trash can.
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