Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

• 

  Sofi Lending Corp

  PO Box 981075 Boston, MA 02298-1075

• 

  SOFI

  6175 Main St STE 490 Frisco, TX 75034-3441

• 

  SoFi

  SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against SoFi regarding the freeze placed on my account, which currently holds $1,834. For the past two years, I have received multiple deposits from the same company into my personal account. I was unaware that this practice was in violation of the banks policy, as I was never informed of any such rule by the bank.Despite my two-year history of these deposits, the bank only chose to freeze my account recently without prior notice or communication. I was never contacted by the bank to inform me that third-party deposits were not allowed. Had I been made aware, I would have taken appropriate action to prevent the issue from ************* addition, the initial representatives I spoke to were extremely dismissive and showed a lack of empathy toward my situation. As a result, I became very upset, especially since the funds in the account are critical for providing for my child and paying my living expenses. The lack of transparency and support from the bank in resolving this issue has caused significant financial distress.I am requesting that the bank immediately review the situation, release the freeze on my account, and ensure proper communication of their policies to avoid further confusion and hardship.Desired Resolution:Immediate release of the account freeze A formal explanation of the banks policies regarding third-party deposits Assurance that similar issues will not arise in the future A sincere apology for the lack of communication and dismissive treatment by customer service representatives

  Business Response

  Date: 02/14/2025

  Please see the attached document.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered information on their website inquiring about a personal loan. I did not provide my social security number nor was I aware that they were going to check my credit. I received notice that they checked my credit bureau and received a score. I did NOT give consent for this; I certainly didn't mean to allow a credit check nor did I know this was going to occur, again because I did not provide my SS#. I respectfully request that the inquiry on my credit be removed from all credit bureaus SoFI Bank utilized.Thank you,******* ******** **************

  Business Response

  Date: 02/14/2025

  Please reference the attached letter. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22909972
  
  I am rejecting this response because:

   

  I only have 5 days to do so otherwise the bureau will close my complaint. It may take longer for the business to respond in writing as they've indicated they will. I will declare acceptance once I read what they have responded with. I am reserving my right to respond until then.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/24/2025

  Please reference the attached letter.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22909972
  
  I am rejecting this response because:

  It should have been much more clear on their website that they didn't need a social security number and we're going to do a soft credit check. There should have been one more warning in my opinion.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account became restricted on Monday, February 3, 2025. I received an email on Tuesday, February 4, 2025, that a deposit that had been sent to the account was returned. This was my paycheck for an amount of $2,075.62. I have been in contact with my payroll provider and they did not receive this deposit back. When I called SoFi today, I was informed that this deposit was returned TODAY and NOT on February 3, 2025 as I was previously informed. My tax refund will also be deposited into this account and I anticipate the same thing occurring. This refund should be sent in the next week between Friday and next Wednesday in the amount of $4,397 and I am terrified that this bank will also keep this money from me.

  Business Response

  Date: 02/14/2025

  Please reference the attached letter.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account restricted with no access to funds to pay bills.

  Business Response

  Date: 02/14/2025

  Please see the attached document.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister wired $880 into my SOFI checking account on 1/31/2025. The next day, it was restricted. I called customer service, and they said they needed to ask a couple of questions: 1) who sent the funds and why? I answered both. The account was unrestricted. Then, the next day, it was restricted again. I called customer service, but this time, they would not explain why the account was restricted; they only said that the deposit was being investigated. They could not advise what type of investigation or how long it would take. I need this money for medication and rent. Its a fed wire sent from my sister. She hasn't received any contact from SOFI requesting more information on her transfer, nor has ****. There shouldnt be a hold or an issue with it. SOFI will not help or explain anything. This is all the money I have in the world.

  Business Response

  Date: 02/14/2025

  Please reference the attached letter. 

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed my account was drawn negative by 2 transactions that were not supposed to be coming out of my account. I called in to dispute them and was told that I would be receiving an email in 10 business days with the results of the dispute. The next email I received was that my account was being charged off. I called back to express my confusion because I called previously to dispute the transactions that made my account negative in the first place. I got hung up on and had to call back to be told the same thing; that I will be receiving an email on 10 business days regarding the dispute. I even escalated my issues and was told I would hear back from that escalation via email. I only received 2 emails about a week apart saying that my disputes were resolved and my account would be credited. When I went into the app my accounts were still closed and wouldnt even allow me to open another one. I called and was told that there was nothing that can be done about the charge off status which I find ridiculous since this was all due to the negligence and lack of communication on the companys part. I was told by the last representative that I spoke with on 2/5 that I am still responsible for the charge off even though there should have been an active dispute in which shouldve held my account from being closed until they made a decision on my disputes. No one is taking accountability or understanding my frustration. Never dealt with anything like this with any banks and hoping this doesn't affect me in the future if I try to open an account else where with this false information out there.

  Business Response

  Date: 02/14/2025

  Please see the attached document.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SoFi will not allow me to enroll in zelle with my app, everytime i try i get this error " Unable to verify your identity For your protection, this feature is unavailable. Please try again later."I HAVE NOT BEEN ABLE TO ENROLL IN ZELLE AT ALL !!! I have not gotten a straight answer on the matter, the recent supposed reason was because i dont have a zelle account.... HOW CAN I HAVE A ZELLE ACCOUNT WHEN ********************** WONT LET ME ENROLL?!?!?! several tickets opened with ZERO resolution!! **************** kept trying to push me off to zelle knowing ***** wont help you if the issue is for zelle that is being used through your bank! **** complaint has been filed as well! sofi claims they cant verify my identity and that concerns me seeing how my direct deposit comes to this account!! FIX THIS ISSUE!!

  Business Response

  Date: 02/13/2025

  Please reference the attached letter.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22900499
  
  I am rejecting this response because: clearly they didnt review any notes on my account or anything of the sort because this issue has happened since day one of having this account I originally tried and it said you cannot enroll in ***** until you have a qualifying direct deposit. No issue I got my direct deposit from my employer. I then tried again after I got the qualifying direct deposit that is when the unable to verify my identity started if you guys cant verify my identity, then how are my paychecks being deposited into this account? Yall are literally pulling stuff out of your a** and going along the way instead of getting to the root cause of the problem because I filed a complaint it was sent to your back office security team and they said that it wont allow me to enroll because I dont have a Zelle account But now you guys are telling me that the whole verifying identity situation is legit no, yall have no way to solve the issue and instead of doing the work to try and solve the issue youre trying to just brush me off to avoid having to do any actual work! Furthermore, you guys reply to my CFPB complaint and alleged that you attached a PDF that wasnt able to be accessed so a new complaint was filed with the **** as well. My identity was verified otherwise I wouldnt have been able to open a checking Account, get a debit card, enroll in an investment account, or get my paycheck deposited to this account! So again it sounds like instead of you guys wanting to get to the root cause you guys are using blanketed scripted responses hoping that I will just go away and leave you guys alone. Im not you guys need to huddle up and figure this out because its clearly a defect within your app. It never once asked me to put in a phone number or email to attempt to enroll in or anything of the sorts as soon as I tap on the Zelle button in the checking account, the unable to verify your identity pops up, however, Ive never been able to enroll for their to be any claims that I attempted too many Times. Yall are full of it and need to do better instead of just trying to beat around the **** and not do the real work to solve the problem for your customers!
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/20/2025

  Please reference the attached letter.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a transactional dispute with Sofi for a transaction that I had with a merchant in the amount of $120.00 I got a email today stating that it would be denied and not explanation why it is being denied. I would like my $120.00 back to my debit at once and this bank is not to be trusted. This claim have been dragging for almost 4 months and there nothing they can do?

  Business Response

  Date: 02/13/2025

  Please reference the attached letter.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22898897
  
  I am rejecting this response because: I have cancelled the layaway and I want my money back. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/20/2025

  Please reference attached letter

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11 2024 cashapp gave me a charge back to my Account at ********************** Bank to my card ending in 0970. Sofi been denying and carrying me back and forth since July. My theory is someone who work at Sofi Bank didn't put the money in my account. Cashapp sent 2 transactions on July 11,for $503 s piece totally $1006. Sofi then closed my account in August suspiciously and claim they closed it in October. I have mental illness and since July it has been high I had to make sure I take my meds because my anxiety was very high. I just want my money.

  Business Response

  Date: 02/13/2025

  Please see the attached document.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to deposit a check into my bank account within a few hours my account was placed on restrictions and i was asked to call. I called and they said they had done an investigation and my account would be closed because it was a fraudulent check. I was unaware of this. It was supposed to be payment for a job. I understand them not depositing the money and fully support that. But to close my account when i had no prior knowledge and i called within 2 hours of receiving that email. It doesnt seem like any investigation was done. And when i asked to speak to a manager i was told that there wasnt one i could speak to. That management doesnt take phone calls.

  Business Response

  Date: 02/13/2025

  Please see attached response

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22895958
  
  I am rejecting this response because:
  I called their security team within 2 hours of receiving the email. I was never given a chance to provide any documentation supporting my case  that i was unaware. I have attached the email regarding the job it was supposed to be for as well as a screenshot of the number of the guy that contacted me and sent the check that was supposed to be for the job. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/19/2025

  Please see attached response