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Business Profile

Transportation

Uber

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Important information

  • Customer Complaint:

    BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13,965 total complaints in the last 3 years.
    • 3,649 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 7th 2025. I place it order with Uber Eats I did not receive my phone the driver who suppose to deliver my food was named ****. The driver got in contact with me but I couldn't speak Spanish and I told him via Messenger my address and my location numerous times.. I also got in contact with Uber eats through the messenger app and try to tell them what was going on.. the driver wanted me to meet him at ********** across the street I told him no. I asked for my money back and they refused to give me my money I did not receive no food or nothing.. I need my money back it's hard out here and I feel like they just took my money and I don't know what to do so I need y'all help trying to get me this money back. I told them to ask the driver **** did he deliver the food to no avail they did not. If u need anything else please feel free to reach out... Thanks Mark N*****

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

      Customer Answer

      Date: 04/09/2025


      Complaint: ********

      I am rejecting this response because:
      I want my money back. I haven't seen them saying they will refund me my money... I feel they should ask the driver did he deliver my food on the 7th of April of 2025. I asked them to but they haven't... I feel when I speak to them on their app, that I'm not talking to a live person.... I just want my money back. Look at messages that night me and the driver... 
      Sincerely,

      Mark N*****

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Mark N*****

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6, 2025, I booked an uber to transport me from *** ******** *** ********* ** to *** **** ******* ********* *** The app charged me $10.25 and said my driver was 3 minutes away. I stood outside and the app then updated I was being transported by the uber driver, however I was never picked up. I have been attempting to get a hold of customer service, however the app only provides a bot that has refused to forward me to an agent. It’s been hours and I have not had any resolve from uber. This is fraud. My husband had to book another uber ride (**** ********) and pay again.

      Business Response

      Date: 04/08/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Taylor P*****

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a food delivery order through Uber Eats on 3/28/25 from the restaurant ***** ****. The delivery driver did not deliver multiple items from our order totaling $35.10. I contacted uber eats multiple times through their app (the only way to contact them for a dispute now) and submitted a photo depicting the missing items. They refuse to adjust the price every time I contact them. Furthermore I also called the restaurant and they confirmed the missing items were still there and the driver did not pick everything up. After opening a dispute for the amount of $35.10 with my credit card, uber is now freezing my account from further orders until I pay them the amount that I opened the dispute for.

      Business Response

      Date: 04/08/2025

      Hi,

      Thank you for reaching out to Uber Support.
      Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
      Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting **************

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Taylor S**********

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from Uber Eats. I waited a really long time for the order, and then my driver stole my order, and for the reference picture as to where the food was dropped off, they took a picture from inside their car to bypass it, Showing clear evidence of dishonesty. I contacted uber support and they keep giving me automated responses claiming they cant verify the order wasnt dropped off, and when i keep mentioning that the driver took a picture from within their car as the dropoff, they ignore it and copy and paste the same reply, and then started ignoring my messages and wont respond anymore.

      Business Response

      Date: 03/26/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

    • Initial Complaint

      Date:03/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from UberEats on 3/21 and the driver never delivered my food. He drove to my location, took a picture of the door (no food/bag showing he dropped it off) and then left and kept my food. Uber is refusing to refund my order and their app has no means for me to try and appeal or escalate the situation to someone higher up. I keep receiving a generic "we can confirm that this order isn't eligible for a refund or price adjustment." Nobody will even give me an answer why it isn't eligible if the picture the driver submitted even shows that he didn't drop off the food. This is the second time I never received food and was told it wasn't eligible for a refund. The first time I disputed the charge with my bank which then lead to Uber preventing me from using their services until I allowed the charge to go through. I would imagine it is illegal to force someone to pay for goods they never received but after a while I gave in and just paid it so I could use their services again. I've never dealt with a worse customer service experience in my life, this is just theft at this point. I am sure I am not the only one dealing with this nightmare and want them to fix their corrupt business practices of keeping money from customers that receive goods or services that were paid for. Furthermore, their instructions on how to cancel your UberOne membership include steps that don't exist in their app so it is impossible to cancel it on your own.

      Business Response

      Date: 03/23/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

      Customer Answer

      Date: 03/30/2025


      Complaint: ********

      I am rejecting this response because:

      While I appreciate the partial refund it does nothing to improve the underlying issues and does not address my concerns with their customer service. I tried many, many times to have an actual person from Uber respond to me beyond a form message from their "help" system denying my request to no avail. That should not be an impossible task for a company as big as Uber to have someone that can handle issues that need escalation if requested or to have a number somewhere that people can call to speak to a live person. The in app and social media help systems are both severely lacking. I have deleted both Uber and UberEats myself and will not hesitate to warn people that if something goes wrong with an Uber service they should expect it to **** ** **** ***** Until Uber makes it possible to speak to an actual person and/or updates the quality of their online system, I feel my experience should reflect negatively on their BBB rating to help deter it from happening to more people.

      Sincerely,

      Thomas S******

      Business Response

      Date: 04/02/2025


      Hi,
      Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************

      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and expect no further action but would like to note that I still find their customer service extraordinarily poor and unsatisfactory and that I will no longer use their business for the foreseeable future.

      Sincerely,

      Thomas S******

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last night (3/21/2025) I ordered an Uber that was supposed to stop at three destinations to drop off myself and two friends of mine, however the app glitched and bypassed our first location. Even though the receipt shows that it stopped at three locations, it only took us to two and my friend had to pay for a separate Uber back home. This was absolutely no fault of the driver, it was an issue with the app. My main issue is that there is no way to contact customer service and speak with a representative to explain the problem. I have only been able to talk with chatbots on the Uber website that do not understand the issue - I would just like a refund for the price difference of only going to two locations. I have been a loyal customer to Uber for years so it is incredibly frustrating that there is no way to get in touch with customer service.

      Business Response

      Date: 03/21/2025

      Hi,

      Thank you for reaching out to Uber Support.
      Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
      Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting **************

      Customer Answer

      Date: 03/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Amanda C*******

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was over an hour late, freezing cold, had items missing, and had food safety issues (including curdled dairy). Uber refused to help in any way at any stage of the process.

      Business Response

      Date: 02/26/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Stephen R***

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed Uber Eats order to wrong address. Cancelled order before restaurant had begun making food. Contacted Uber Eats for refund but was denied refund. Many other customers have had similar experiences. *********************************************************************************************** ****** ** ********* ********** **** *******

      Business Response

      Date: 02/24/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.

      Customer Answer

      Date: 02/24/2025

       
      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      Mitchell M*****

      Customer Answer

      Date: 02/25/2025

      Uber finally responded after BBB complaint was filed and refunded the charge. Thank you. Can close the ticket.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I ordered from Uber Eats and it was to *** **** Restaurant. They had part of our meal but not the whole thing cause the restaurant did not have any in stock. We would like our full money back

      Business Response

      Date: 02/19/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

    • Initial Complaint

      Date:02/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food and waited for it. I was literally outside a few houses down from the delivery address and was informed my order was delivered. It was not. There's have a Ring camera and no one came to the door. I tried contacting the driver a couple times before getting a man on the phone (not the pictured driver) who adamantly claimed the order was there. I asked the neighbor, no one had any food order. I called again, this time a woman answered. I asked where were my items. She raised her voice, saying I had the order. I of course did not and argued back. She proceeded to cuss me out, calling me out of my name and said to get a refund from Uber and that I was making HER mad... She then abruptly hung up! Uber is being excessively slow at taking care of this issue. I can not re order the food. The place is closed and I need the money back to order something else. This is highly inconvenient and unprofessional, especially with how quickly they're willing to take money for orders

      Business Response

      Date: 02/18/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

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